RSVP.com.au / Took my money then denied access to product
RSVP.com.au took my money for a 3-month membership, then after barely 30 hours online they decided to disable my profile. What was the reason? I simply used an encrypted and private web browser - TorBrowser - to access my profile! After contacting RSVP support I was finally told it was because of their "security feature." An IT security consultant by trade, several emails to RSVP remain unanswered. A fax sent to the CEO of Fairfax Media (the owners of RSVP.com.au) requesting an escalation to senior management at RSVP for resolution remains unanswered. A PayPal dispute has been lodged but at the time of writing, RSVP has not answered the dispute email. RSVPs Terms & Conditions appear significantly biased against the user/member and in favour of RSVP, which may infringe Australian Consumer Law. RSVP's T&C state that they can delete ANYONE'S profile for ANY reason WITHOUT having to provide a reason or justification. Does this mean if they don't like your race, or hair colour, or skin colour, or occupation, or use of grammar then they can delete your profile or ban you from the site? It appears so! Is this fair - NO. Is this right - NO. They also refuse to provide a phone number to allow aggrieved members the opportunity to speak with a real person, and probably for good reason - an internet search reveals a large volume of complaints against RSVP. On the other hand, eHarmony makes available a toll-free phone number AND a live-chat window. I have lodged a formal complaint with Consumer Affairs. I urge everyone who has ever received dubious service by RSVP.com.au (or they have refused to refund you) to do the same. You're a consumer and thankfully, a number of Australian consumer protection agencies can assist. Would I recommend RSVP.com.au to anyone? My answer is a definite no - I'm feeling scammed/ripped-off. Buyer beware.