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1.2 65 Reviews

MyScore.com Complaints Summary

4 Resolved
61 Unresolved
Our verdict: If considering services from MyScore.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyScore.com reviews & complaints 65

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ComplaintsBoard
C
12:30 pm EDT

MyScore.com non-authorized credit card charges

I have a Green Dot Visa. At first, I and noticed a $1.00 charge back in May. Then, a $10.00 charge a few weeks later. Now, there's a $30.00 charge on my card. All are charged by RPT MyScore out of Nevada. I'm getting the authorities involved with this since Green Dot has the worst customer service ever. Anyone with the same problem please comment below.

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Panna2
, US
Aug 11, 2015 9:18 am EDT

I had a charge like that too and I called [protected].

The gave me a refund, no questions at all. They were really nice too.

Try calling [protected] .

ComplaintsBoard
J
7:27 pm EDT

MyScore.com Unauthorized and false advertising

I went to this website that advertised for "FREE" Credit report. Once I required all my information to get a free credit report, it ask me to give my credit card information that it is then now $1.00 and that was it. I typed my information and then I decided not to give my credit card information because it said it was free. I backed out of their website and wanted to see if they would give my free three credit reports. None came up that they wanted my information from my card. This is August 6, 2015 and found out since January 2015 they have been taking out every month $39.00 without my authorization. I want to know how I can stop consumers for advertising illegal scams. I dont know how to make them stop stealing my money on a monthly basis and I want all of my monies that they stole and prosecute the company.

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L
3:22 pm EDT

MyScore.com Fraud

Withdrew $1.00 from my checking account on 5/26/15, then $9.95 on 6/3/15. I called the number listed on my bank statement, [protected] only to have the woman ask if I had ever applied for a l-o-a-n. I told her of course I had, but not recently and I didn't sign up for any credit reporting service. I was eventually given a "confirmation number" for the refund of $9.95 of T6958439 and after they asked multiple times for the card number I used to create the account (I never created an account and I was not about to give them my full card number) I found out the account was opened in my husband's name, but using MY debit card. ? The woman transferred me to the "refund" dept where I talked to a woman by the name of Breann? Id number 22091. Waited weeks and weeks, no refund. Called again and got "Trudy" ID# 23133 who acted like she couldn't hear me, called back, got the same woman. She couldn't find the account, but when I gave her the account number the first agent gave me, 5827980, she found it. Asked for my card number again. Said the refund was delayed, but we should get in in 5-7 business days. Nope. Still waiting. Called today and talked to a foreign sounding man I could not understand. Asked multiple times to be transferred to a call center within the U.S. that I could understand. He acted like he couldn't hear me and kept asking the same question over and over. Asked him for the company's address, but he said they didn't have it. He said it was in California. I told him he worked for a company that stole from people. His id was 25071. I am beyond mad. We had another company withdraw money from our account and had to get new debit cards. $9.95 isn't going to break me, but it's the principle of it. I want my money back!

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Update by Leanne Carpenter Woods
Aug 06, 2015 12:45 pm EDT

I called the right number. It was the number listed by it on my checking account statement. The first time I called, they found it in their system. The second time, they acted as if they couldn't. Funny thing is... about 3 days after I posted this complaint, we were given a refund! Hmmm...

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PamelaBear
, US
Jul 31, 2015 8:13 am EDT

You might have called the wrong number.

I called [protected]. That got me a refund right away.

All they asked for was my phone number to find me in their records. As soon as they did they said "okay, we refunded you."

I see other people on this site mention this number as well. I definitely should get a refund from them guys. Money is money!

ComplaintsBoard
L
1:11 pm EDT

MyScore.com Cancelled but still billed

I called and cancelled this service and I still got billed 29.95. I am so angry. The customer service rep I talked to on 7/23 reassured me that I would have to spend no money. It was taken care of. Please report this company. I would really like my money back.

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Tommytrex
, US
Jul 25, 2015 8:21 am EDT

Sounds like you got a bad customer service rep.

I called [protected] and got a refund. You should call and get a refund too.

When I called I explained they made a mistake and they said they were sorry and gave me a refund. No questions at all.

You shouldn't just let them charge you, you should call [protected] and get a refund

ComplaintsBoard
R
9:18 am EDT

MyScore.com did not cancel account and still Bill me

This company is a scam and I am with anyone you would like to file a lawsuit against them and get our money back. I have called one several occasions and canceled the account they guarantee me it has been canceled then they charge my credit card again...this is not right...

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Pamela Steffen-Marshmani
, US
Jan 21, 2016 7:27 am EST

My husband was doing an application for unemployment benefits and was sent to this website to obtain a credit report that he understood he needed to get to finishing his claim with unemployment they asked for a debit or credit card I had to give them mine from my work . the only reason why I did it was we needed the unemployment benefits. Come to find out we didn't. But I had cancelled, and for a couple months I kept getting an email stating that a charge of 29.95 had been declined, so I never worried about it again I just figured it might take some time for the cancellation to take effect. But this time I noticed it went through so I called my card company to inquired and found out who and have been trying ever since.please help.

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Dreancatchr3
Bangor, US
Jun 24, 2015 10:52 am EDT

[protected] works fine.

I called that number and got a refund. It looks like a lot of people on this site called that number and got a refund instantly. You should try it too.

I suggest you call [protected], since that number worked for me.

ComplaintsBoard
L
7:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyScore.com unauthorized charges

They charged my card 29.99 twice. I did not authorize these charges nor did i ever receive my "free" credit score! I need my money back. I am a stay at home mom wirh a, special needs who has had 25 surgeries to date! Prescription cost are out of control there is no way i would have authorized these charges!

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Shugerrbear
Tuscumbia, US
Jun 18, 2015 10:26 am EDT

I called [protected]

Got a refund. Took about 30 seconds.

Try [protected] . I see a lot o people here using it and it seems to work for all of them.

ComplaintsBoard
Q
6:54 am EDT

MyScore.com money

I don't understand why this credit score thing keep taking money out of my bank account ? I never signed up for anything about me paying for a credit score, I use a free website to do so, is it possible for a refund ? & I would like them to stop because it's making me late paying bills.

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Kimba23
Plumerville, US
May 13, 2015 8:09 am EDT

Sure. Call them at [protected].

[protected] got me a refund right away. I see it worked for other people here too.

ComplaintsBoard
A
8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyScore.com unallowed bank withdrawal

I was trying for a loan so those people wanted my credit score and got it from a credit score which they say would only charge me $1 and the next thing I know not only that thinkcredit charge me but another one myscore also charged me $1. 3 days later I got charge again$ 29.95 by both. I called thinkcredit they say I signed papers I never did 1) I only talk to a so called loan agent over the phone who never told me anything only insisted it would only be $1. But never mentioned any other company. As for myscore.com I have noe phone number, no way of contacting them. Their website is not functional

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MannyBr
Schaumburg, US
Apr 27, 2015 9:13 am EDT

For MyScore, call [protected] . That is what I used to get a refund.

Looks like their website is up and working too. But call [protected] and good luck.

ComplaintsBoard
M
9:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyScore.com Unwanted charges

This company has charged my debit card for unwanted charges and has been told to cancel the account as of 4/21/15. While trying to close the account the man was trying to keep my business after I told him several times I didn't want the services. He finally said the account was closed, but after reading other complaints about this company, I am concerned they may try to charge more on my card.

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Big Mamou1
New Orleans, US
Apr 21, 2015 2:31 pm EDT

You can call them at [protected] to be sure.

I got a refund from them and it worked great, so [protected] is a good number to call them at. Calling them I think should help.

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teela
, SE
Apr 21, 2015 9:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has charged my debit card for unwanted charges and has been told to cancel the account as of 4/21/15. While trying to close the account the man was trying to keep my business after I told him several times I didn't want the services. He finally said the account was closed, but after reading other complaints about this company, I am concerned they may try to charge more on my card.

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teela
, SE
Apr 21, 2015 9:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

same for me plus my login details are not available. I do not exist but the money they have taken from my account

ComplaintsBoard
S
3:40 pm EDT

MyScore.com Non working number to cancel

I was filling out an application online and it advised me that I needed my credit score to proceed with the application. the site redirected me to this (what appears on my bank statement) as GLD My Score. I was given the option for a 7 day trial period or a monthly membership. Surely I only needed the trial so I took down the phone number to call and cancel. Well I call today and it is a non working number! Also checked my e-mail today and I have an e-mail that has my ss#, place of employment, name and birthday! Cash Advance America! No such business! Tells me I owe 708.00 and if I do not pay within 24 hours they will contact my employer, garnish my wages and I will receive a court summons for a civil hearing in the amount of $8, 3000! I also received this same e-mail last year. Last year they provided a phone number. It was a man with very broken English claiming to work for an attorneys office. However they could not look up this so called loan with their case number! Police say they can do nothing because no crime has been committed until I send money! Be Careful where you put your info and what you're singing up for!

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M
11:13 am EDT

MyScore.com cancellation

I cancelled before the trial period ended and thought it was over, I was told that I could not use their services for another 6 months. I then received a withdrawl for $39.90 and cancelled a second time. AGAIN I was billed for for the same amount. Finally I took the matter to my bank and they said I needed to change my account number so they could not bill me any more. Unfortunately they could not stop this third billing, which means I cannot pay for an important bill. They are trying to get all the payments back.

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Carolea
Bonners Ferry, US
Apr 13, 2015 7:07 am EDT

You should call and get your money back!

I called [protected] and got all money money back. They didn't even ask me to explain anything, I just got it and they were nice.

Call [protected] and get your money too.

ComplaintsBoard
C
5:08 pm EDT

MyScore.com billed without my joining or my permission

I never signed up for this "Rpt Myscore", however it appears twice on my latest bank statement - first time for $1.00, I presume to check to see if it would work, then for $24.95. I have no reason to sign up for them, I use a different credit reporting site which is free.
I went to Wells Fargo and was told I had to go online and submit a dispute form. This is a ripoff, and I've never heard of them before.

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jack1957
braselton, US
Apr 23, 2015 11:46 pm EDT

they billed my card without my knowledge i did not order the service and did not want it im still trying to get my money back

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BondiBB
Oakland, US
Mar 20, 2015 12:06 pm EDT

[protected] did it for me. You should call [protected]. That got me a refund for RPT My score. They did ask any questions at all, they just gave me a refund and they were actually pretty nice about it.

ComplaintsBoard
R
10:41 am EST

MyScore.com false advertisement

I'm making a complaint about my gold my score the stolen money out of my checking account and I want my money put back into my checking account and I don't appreciate you guys stealing out of my checking account you need to put my money back into my checking account asap if you do it again I will file charges against your company

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Hommocuulus
washington, US
Feb 01, 2015 7:15 am EST

I bet calling them will work better than posting here.

I called [protected] got a full refund.

I see other people called [protected] and got a refund too.

ComplaintsBoard
M
4:35 am EST

MyScore.com Stole my money

Well i had a card from walmart prepaid card, and i put some money into it for $ 29 to 30 dollars, and i never used it i was saving it for buying similac for my baby, and then i went to the store today and it was declined and this rpt my score took $ 29 from it. . I don't remember doing purchasing anything from them. . This was my emergency card but now i closed it because of this company and i want a refund send to my mailbox cause i cancel the card

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Sandra R Jackson
Manor, US
Jun 15, 2015 9:18 pm EDT

I don't know this company and never heard of it, but they withdrawal $12.00 from my account without my permission. This made me have a cancellation on my car insurance. I would like my money back.
. Thank you!

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Reviewer96346
,
Dec 13, 2015 9:54 am EST

The unauthorized charge happened 11-30-2015

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Reviewer62624
,
Oct 11, 2015 11:48 am EDT

I also called these people for my account to get cancelled and they promised me my money back and still nothing! Please if they have done this to you lets get our money back!

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Sheeples1
Mesa, US
Jun 17, 2015 8:20 am EDT

Call [protected]

That got me a refund.

Asking for one here will probably not work. Try calling [protected]

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Salvador G
Salt Lake City, US
May 15, 2015 7:16 pm EDT

I called them in march, to cancel the account.
I just found out that they are still pulling out the same amount of money every month. They did not cancel the account.

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Lindsey Wood
GREENWOOD, US
Apr 04, 2015 10:02 pm EDT

I checked my credit card online the website entered top the page charged me a fee $39.90. I canceled this website before and charged me again don't know why. I want to cancel again and a refund on my credit card. Please e-mail me back when you get this message.

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Barneyxox
Ellenville, US
May 18, 2015 8:50 am EDT

Call them at [protected]. They refunded my account & I never got another charge.

It was really easy for me. [protected] should work for you too I think.

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TerriBeary
Saddle River, US
Apr 05, 2015 8:32 am EDT

You should call [protected] . That got me a refund.

I don't think they will call you just because you wrote a message here, but call [protected] . It worked great for me and I got a refund no problem.

ComplaintsBoard
H
4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MyScore.com - unauthorized charges on my credit card

I noticed a discrepancy in the balance on my ssa card and the amount deposited, and once I had a few minutes I called and had my card company go over all transactions, and as I went over my emails at the same time, was able to verify that indeed, a new company had come up showing they were somehow giving me an offer-when they apparently already had my...

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ComplaintsBoard
M
8:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyScore.com Money Charged

I was charged the past two months $30.00 and it made an over withdrawal on my account which I barely have any money as a college kid so I have had to pay and this is after giving my debit card number. The money is mine and I need it back because I am getting bank charges on it which makes me mad.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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3:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyScore.com Fraud

This company has stolen $29.95 from my Visa acct. unauthorized by me & I understand will do it again unless I cancel my card. Let it be known that I never gave them the 3 numbers from the back of my card so I don't know how this is possible. I am appalled that a scam like this is allowed to go on unabated.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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1:05 pm EDT

MyScore.com They overcharge and impossible to get any replies from them

I started to use the services of the company GDL Myscore. I paid them for the provided services, but these ### continued to take money from me. I have no idea for what they took such large sums, but I cancelled my card and decided to reach these scammers. They never replied to my emails and no idea what to do next. Please leave comments about this company, because people should be aware when they deal with such dishonest people.

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JoePants
Lexington, US
Oct 01, 2014 9:19 am EDT

Have you tried calling them?

[protected] is the number they have on their website.

Good luck!

ComplaintsBoard
S
9:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MyScore.com - Deloitte-Carson city - NV

I was working with Deloitte Carson City NV US. After joining the Deloitte, Senior employee told me to do credit check by paying $40 myself. I did the credit check. Now after more than one year RPT MYSCORE [protected] NV charged $35 through my Bank of America credit card- details below: RPT MYSCORE [protected] NV Transaction Date: 06/19/2014 Reference...

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ComplaintsBoard
M
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyScore.com Charge on my Credit Card

Dear Sirs, I was charged $29.95 on my charge card, by GLD MYSCORE, when I called to find out what it was for, all I got was a recording of "please wait for the next operator", I waited 10 to 15 minutes and never heard anything else. I would like to know why I was charged for something I didn't authorize. Marvin Hallford

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Roger92705
, US
Jun 16, 2016 12:25 am EDT

I was charged $29.95 and9, 95 and then again the next day to $9.99 & 29, 95 okay I talked to them and cancel it got verification number and everything they dare do that to me again report them to the Better Business Bureau

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Pernicious
Marion, US
Aug 19, 2014 6:29 am EDT

Marvin, I do not think that ComplaintsBoard is the same company as GLD MyScore. I suggest you try calling them at the number I just copied and pasted from their website [protected]. Good luck!

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