RPO Chandigarh / harassment of customers!
I was going through the instructions mentioned on the passport application form before filling. I have been issued passport from your regional office having details:
Name: ravi bhushan sood
D. o. b.: 27/10/1952
Date of issue: 28/09/2006
Pp no.: g0036851
While filling the application form I had furnished all the particulars and the documents required to support all information provided therewith. I have been issued the passport but it says ecr (emigration check required), despite the fact that I had provided all the supporting documents. my wife was also issued passport with error in spouse's name and no endorsement of ecnr. to rectify the above listed errors we have been asked for rs.300/- per error.
I want to know, where there are penalties for providing wrong information, what actions are to be taken according to your instruction book against staff for dereliction of duty and filing wrong information in passports.
Is there any redressal of customers' grievances?
Ravi bhushan sood
Email: cedar. firstname.lastname@example.org
Mob no: [protected]