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Royalton Luxury Hotels

Royalton Luxury Hotels review: travelsmart vacation club

M
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7:48 am EDT
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My husband and i travelled to Royalton Jamaica and bought into their vacation club.It has been the worst decision made. First of all the vipconcierge email address provided takes forever to respond to a query. We attempted to use free certificates issued for stay at the hotel and was told we need to have 35% paid off. When we attempted 3 months later we were told we needed to pay off 70% before we could use both. We need to use both at the same time because for some reason they gave us 1 certificate for stay of 2 people and 1 for stay of 3 people (we are a family of 5) . My advice is to read the fine print and clauses carefully there are many hidden rules and conditions . We feel ripped off.

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