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Royalene Wilson / proscan tv remote #plded5069

1 Lansing, IL, United States
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I was a proud owner of my 4k TV until my remote stopped functioning and I tried to replace it. I purchased it from Walmart but the remotes must be ordered and mailed from a 3rd party. When it arrived and it did not work, I was told that they come reprogrammed and there is nothing more they can do. Meanwhile, without a remote, channel change and volume usage is only done manually while accessing the HDMI pprts and Menu selections are impossible, (Awaiting my refund). So, I reached out to remotes.com, the cost more than doubled but that doesn't matter. It was said they would send an email when it is on the way. It has been a week now with no word so I still cannot enjoy my TV. Seriously! I if they can't replace the remote then they need to replace my TV for another model number. Other models are available and seemingly available. SOMEBODY help me PLEASE!

Ro
Sep 25, 2017

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