Royalene Wilson / proscan tv remote #plded5069
I was a proud owner of my 4k TV until my remote stopped functioning and I tried to replace it. I purchased it from Walmart but the remotes must be ordered and mailed from a 3rd party. When it arrived and it did not work, I was told that they come reprogrammed and there is nothing more they can do. Meanwhile, without a remote, channel change and volume usage is only done manually while accessing the HDMI pprts and Menu selections are impossible, (Awaiting my refund). So, I reached out to remotes.com, the cost more than doubled but that doesn't matter. It was said they would send an email when it is on the way. It has been a week now with no word so I still cannot enjoy my TV. Seriously! I if they can't replace the remote then they need to replace my TV for another model number. Other models are available and seemingly available. SOMEBODY help me PLEASE!