SUBMIT A COMPLAINT

Royal Jordanian AirlinesPush me to buy ticket front of airport counter don`t need to get my money back

Dear Sir,
Good day
First i would thank you for so good revisers
I was travel by this information from Cairo to Moscow
One-way | Cairo - Moscow Booking No.: EFGWHG
Departure: Friday 30 December, 2016

---- then when i am in airport front of Boarding they tell me that i must have come back ticket and i have no chance to be in flight without buy ticket i till them that`s i go to finish some privet document and don`t know when i finish this steps that`s why i don`t buy 2 ways ticket from first time and not pay every thing double but they not accept that and say i must have ticket to travel or not travel

in this time i have no choice to buy new ticket from Moscow to Cairo and travel and be in Russia now and no one ask me about tickets and i finish registration card and my Temporary residence for 3 years

----- Now i will stay in Moscow because i finish my Temporary residence start on 17 Jan 2017 and i will not come back to Egypt as soon

*** copy of mail confirmation from Gotogate

Thank you for your booking! Confirmation; Order number: KFXHPE, Booking references: Flight: Y9P4IM
G
Gotogate

Reply|
Fri 12/30/2016, 6:21 AM
You
Problems seeing this e-mail? Click here

Gotogate
Booking No.
Moscow - Cairo: Y9P4IM

Important information about your trip on the MyTrip Page

This is where you will find your travel documents with ticket numbers and the airline's booking number. Remember to take your travel documents with you!

My Trip
Thank you for your order!
Ordering person MOHAMED SALAH
Address 65 Ahmed Alsawy st
11817 Cairo
Egypt
E-mail mohd.[protected]@live.com
Phone daytime 20 [protected]
Mobile number 20 [protected]
Booking No. Moscow - Cairo Y9P4IM
Order number KFXHPE
Order date 2016-12-30

e-Ticket number(s) 512-[protected]

I buy this ticket from Gotogate online and i start connecting with them

*** Copy of first mail i send for Gotgate

MOHAMED ABDELRAHMAN cancellation ticket case
MS
Mohamed Salah

Reply|
Tue 1/3, 2:56 PM
You;
[protected]@live.com
Sent Items
You forwarded this message on 1/27/2017 7:11 PM
Dear Sir,
Good day
First i would thank you for so good revisers
I was travel by this information from Cairo to Moscow
One-way | Cairo - Moscow
Booking No.: EFGWHG
Cairo – Moscow, One-way
Departure: Friday 30 December, 2016
From To Departure Arrival Flight Airline
Cairo
Egypt
Terminal 2
Amman
Jordan
07:45
09:00
RJ508
Royal JordanianRoyal Jordanian
Amman
Jordan
Moscow-Domodedovo
Russia
10:15
15:45
RJ177
Royal JordanianRoyal Jordanian

---- then when i am in airport front of Boarding they tell me that i must have come back ticket and i have no chance to be in flight without buy ticket i till them that`s i go to finish some privet document and don`t know when i finish this steps that`s why i don`t buy 2 ways ticket from first time and not pay every thing double but they not accept that and say i must have ticket to travel or not travel

in this time i have no choice to buy new ticket from Moscow to Cairo and travel and be in Russia now and no one ask me about tickets and i finish registration card that i am here and now i need to cancel this ticket and make give my money back i need here now and show how that i have no choice and it`s not my mistake and that i have no choice as i explain my case

----New booking that i need to cancel and totally refund money

Flight booking
Order number KFXHPE

From

To

Date

Time

Moscow Domodedovo Apt

Amman Queen Alia International Apt

Tue 14 Feb 2017

16:30 - 20:00

Amman Queen Alia International Apt

Cairo

Tue 14 Feb 2017

22:05 - 23:35

Passengers

e-Ticket number(s)

Book.no./air.ref.

MOHAMED ABDELRAHMAN

512-[protected]

Y9P4IM / RJ/Y9P4IM
----- Print screen of mail and the time of this case it`s in 6:21 AM

**** copy of first reply from Gotogate to me

Re: Bookingnumber Y9P4IM [eTrackNr:[protected]]
G
Gotogate

Reply|
Sat 1/14, 12:03 PM
You
correspondence.html
8 KB

Download Save to OneDrive - Personal
image
Dear Mohamed,

Thank you for your email.

We apologize for not being able to reply to you earlier.

We always follow the ticket rules determined by the airline. Unfortunately very strict cancellation policy applies to this booking. In the case of cancellation your booking is non-refundable which means that it is not possible to get a refund.

We have not cancelled anything yet. Please confirm by replying to this e-mail if you want to cancel the booking. Please note that the reservation must be cancelled before the departure and will not be counted as cancelled unless you have received a confirmation from us. If you wish to cancel outside our office hours, please contact the airline directly.

Kind regards,
Abhijit D
Gotogate

*** copy of first Airlines reply about my case

RE: MOHAMED ABDELRAHMAN ticket case
C
CCSupport

Reply|
Sat 1/28, 2:49 AM
You;
'[protected]@live.com';
CCSupport ([protected]@rj.com)
You forwarded this message on 1/28/2017 9:55 AM
Dear Sir,

Thank you for choosing Royal Jordanian Airlines!

In regards to your inquiry below, kindly note that you can either refund the ticket number (512-[protected]) or keep it to be used later within a year from the date of issuance but both options should be handled through the travel agency as the booking was originally made by them.

Regards,
Muath Aljaafari

Call Center Support
Royal Jordanian Airlines
P.O.Box: 302
Tel: +[protected]
Fax: +[protected]
www.rj.com

**** copy of second reply of Gotogate

Re: Re: Gotogate Booking number Y9P4IM [eTrackNr:[protected]]
G
Gotogate

Reply|
Thu 2/9, 3:01 PM
You;
[protected]@live.com;
[protected]@rj.com
correspondence.html
13 KB

Download Save to OneDrive - Personal
image
Dear Mohamed,

Thank you for your email.

We apologize for the delay in response.

We would like to inform you that we strictly follow the airline rules.

Unfortunately, if you want to cancel this booking, the airline does not offer any refund in these circumstances.

Please feel free to contact us for any other query.

Kind regards,
Santosh G
Gotogate

**** copy of second airlines reply

RE: Re: Booking number Y9P4IM [eTrackNr:[protected]]
C
CCSupport

Reply|
Thu 2/9, 5:55 PM
You;
'[protected]@support.ie.gotogate.com';
'[protected]@live.com';
CCSupport ([protected]@rj.com)
You replied on 2/11/2017 6:00 PM.
Dear Sir,

Regarding your inquiry below, kindly note that as RJ, we have no access or authority to change or cancel travel agency’s bookings specially when they are totally unused so the agent should handle your request without asking you to refer to the Airline.

Regards,
Muath Aljaafari

Call Center Support
Royal Jordanian Airlines
P.O.Box: 302
Tel: +[protected]
Fax: +[protected]
www.rj.com

**** copy of third reply from airlines + reply from Gotogate

RE: Re: Booking number Y9P4IM [eTrackNr:[protected]]
C
CCSupport

Reply|
Mon 2/20, 5:09 PM
You;
'Gotogate' ([protected]@support.ie.gotogate.com);
'[protected]@live.com';
CCSupport ([protected]@rj.com)
You replied on 2/26/2017 9:11 AM.
Dear Sir,

Thank you for choosing Royal Jordanian Airlines!

Kindly clarify your request in order to assist you better.

Regards,
Muath Aljaafari

Call Center Support
Royal Jordanian Airlines
P.O.Box: 302
Tel: +[protected]
Fax: +[protected]
www.rj.com

From: Mohamed Salah [mailto:mohd.[protected]@live.com]
Sent: Monday, February 20, 2017 6:50 AM
To: CCSupport
Cc: Gotogate; [protected]@live.com
Subject: Fw: Re: Booking number Y9P4IM [eTrackNr:[protected]]

Dear Sir,
Reference to travel agency kindly put an authorization on my Reservation
with all my regards

Regards
Mohamed Salah
+2 [protected]

From: Gotogate
Sent: Thursday, February 16, 2017 6:53 PM
To: mohd.[protected]@live.com
Cc: [protected]@live.com
Subject: Re: Re: Booking number Y9P4IM [eTrackNr:[protected]]

image
Dear Mohammed,
Thank you for contacting us.
We have contacted the airlines and as per them your booking is non refundable. If the airlines is still permitting refund in this would request you to contact them and ask them to put an authorization on the Reservation so that we can action accordingly.
Kind regards
Rajeeb N
Gotogate

***** copy of final mail

RE: Re: Booking number Y9P4IM [eTrackNr:[protected]]
C
CCSupport

Reply|
Sun 2/26, 12:58 PM
You;
CCSupport ([protected]@rj.com)
Flag for follow up. Start by Sunday, February 26, 2017. Due by Sunday, February 26, 2017.
You replied on 2/26/2017 6:27 PM.
Dear Sir,

Thank you for choosing Royal Jordanian Airlines!

In regards to your inquiry below, Kindly note that your ticket number [protected]) is Non-refundable, please refer to your travel agent in order to assist you better.

Best regards,
Fayzeh Alsarayreh

Call Center Support
Royal Jordanian Airlines
P.O.Box: 302
Tel: +[protected]
Fax: +[protected]
www.rj.com

Description: Description: Description: Description: Description: Description: Description: Description: RJ_aws_signature
From: Mohamed Salah [mailto:mohd.[protected]@live.com]
Sent: Sunday, February 26, 2017 10:11 AM
To: CCSupport
Cc: Gotogate; [protected]@live.com
Subject: Re: Re: Booking number Y9P4IM [eTrackNr:[protected]]

Dear Mr.Muath Aljaafri

Good day

the travel agency ask to put an authorization on my booking for the refund to finish my case

in below the mail from travel agency as they send to me

with all my regards

From: Gotogate
Sent: Thursday, February 23, 2017 4:52 PM
To: mohd.[protected]@live.com
Subject: Re: Re: Re: Booking number Y9P4IM [eTrackNr:[protected]]

image
Dear Mohamed,
Thank you for your email and apology for the delay in response.
We would like to inform you that you need to contact the airlines to put an authorization on booking for the refund. We will not be able to provide the refund, until the airline's authorization because the ticket is non refundable.
Please feel free to contact us for any further queries.

Kind regards,
Pranoti K
Gotogate

Regards
Mohamed Salah
+2 [protected]

From: CCSupport
Sent: Monday, February 20, 2017 5:09 PM
To: 'Mohamed Salah'
Cc: 'Gotogate'; '[protected]@live.com'; CCSupport
Subject: RE: Re: Booking number Y9P4IM [eTrackNr:[protected]]

Dear Sir,

Thank you for choosing Royal Jordanian Airlines!

Kindly clarify your request in order to assist you better.

Regards,
Muath Aljaafari

Call Center Support
Royal Jordanian Airlines
P.O.Box: 302
Tel: +[protected]
Fax: +[protected]
www.rj.com

Royal Jordanian - RJ homePage
www.rj.com
Royal Jordanian Airlines ... Our Hub and Beyond. QAIA To & From QAIA Destinations Airports

Description: Description: Description: Description: RJ_aws_signature

From: Mohamed Salah [mailto:mohd.[protected]@live.com]
Sent: Monday, February 20, 2017 6:50 AM
To: CCSupport
Cc: Gotogate; [protected]@live.com
Subject: Fw: Re: Booking number Y9P4IM [eTrackNr:[protected]]

Dear Sir,
Reference to travel agency kindly put an authorization on my Reservation
with all my regards

Regards
Mohamed Salah
+2 [protected]

From: Gotogate
Sent: Thursday, February 16, 2017 6:53 PM
To: mohd.[protected]@live.com
Cc: [protected]@live.com
Subject: Re: Re: Booking number Y9P4IM [eTrackNr:[protected]]

image
Dear Mohammed,
Thank you for contacting us.
We have contacted the airlines and as per them your booking is non refundable. If the airlines is still permitting refund in this would request you to contact them and ask them to put an authorization on the Reservation so that we can action accordingly.
Kind regards
Rajeeb N
Gotogate

ABDELRAHMAN MOHAMED
Russia, Moscow Subject, Dmitrov, Kosmonavtov street, Home 52, Flat 85
+7 [protected]
mohd.[protected]@live.com

Ab
May 16, 2017

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