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2.1 217 Reviews

Royal Holiday Vacation Club Complaints Summary

58 Resolved
159 Unresolved
Our verdict: When using services from Royal Holiday Vacation Club with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Royal Holiday Vacation Club reviews & complaints 217

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9:29 pm EST
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Royal Holiday Vacation Club not honoring contract

We upgraded with Royal Holiday and each time we were given perks to upgrade in writing lasting so many years. We are trying to use our perk and the people at Royal Holiday will not honor it. We have always paid our dues on time and have alot of money invested with Royal Holiday vacation club. WE are finding out what liars they are. I told them I would not Pay anymore club dues until they honor my contract. I'm going to contact a lawyer to try to help me out. I have $140, 000 invested and they fail to do what they say they are going to do. Feed up with their c***. Anyway you can help me with this problem?

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9:06 am EST
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Royal Holiday Vacation Club cancel contract

In 2007 we went in Dominican Republic, bavaro in a hotel, that day we made the most bigger mistake we get a contract with royal holiday, one month before we start read the contrac and we found, all they talk about the club is was lies, we tried to cancel, but we can not . I want to cancel and my money back.

Yo quiero saber quien tambien nesecita ayuda sobre royal holiday por que en esto
Debemos estar unidos, para terminal con este club Hecho en base a mentiras
Nosotros queremos cancelation y nuestro dinero para Atras.

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Norato
Mississauga, CA
Mar 03, 2015 9:15 am EST

I am having the same issue.I want to cancel this contract we made without realizing it was all a lie, but cant find the way.Please let me know if you were successful.

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Light123
Toronto, CA
Feb 28, 2023 8:16 pm EST
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Replying to comment of Norato

Did you get the contract canceled? Please let us know!

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7:00 pm EDT
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Royal Holiday Vacation Club fraudulent practices, broken promises, no customer service

We, B. & C. Regier, have had no end of trouble with Royal Holiday Club (Corporate Offices, Mexico City). We have tried to get our concerns and complaints addressed with this company from the very beginning, but have never received any answer or any customer service whatsoever. They have repeatedly refused to address our dispute or acknowledge any of our requests for answers in any form, no matter our requests, written or otherwise.

Our complaints are many:

1. We were told that our initial investment of $2915.00 would be charged to our Visa 45 days after signing our contract. This was a factor to us purchasing a membership. However, contrary to what we were told, this amount was charged to our Visa immediately. After agreeing to our request of a 45-day delay of all charges, we discovered too late that when the contract was drawn up, what was discussed and agreed upon was NOT what was written into the contract. We are extremely disappointed that the “sales pitch” (salesperson Carolina Solorzano and a fellow named Alexjandro) was not honest and upfront.

2. We were told and led to believe that we earned holiday credits every year according to our membership purchase and agreement and that those credits could keep accumulating towards a future holiday. Upon getting home, we discovered that this was a misrepresentation of the facts and that the true facts were not revealed to us in the interest of full disclosure at the time of purchase. Apparently, we cannot roll over each year’s credits and build up enough for a holiday. From what we’ve been able to discover since, only 20% from the year before can be used and that isn’t even automatic. This knowledge, had we had it upfront, would have definitely influenced our decision whether or not to buy into the club. We’re extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up.

3. We were granted a signing bonus of an additional 15, 000 holiday credits. This offer was used as a tactic to influence us to sign up. These credits (not indicated or pointed out to us at the time) had an expiry date of nine months from date of issue. If that wasn’t enough, the date of issue is not the date the contract was signed, but is dated one month earlier. This is fraudulent by itself, and especially so as we informed them before signing that we didn’t plan to take another holiday in the next year.

4. We informed Royal Holiday of our issues in emails dating 2 weeks after our contract signing (March 5, 2006). We have never received any reply or answer from Royal Holiday regarding our serious concerns.

5. In the first two weeks, we had our personal customer service agent named Henry hang up on us when trying to discuss our concerns. We have never heard from him again. It appears this company is only interested in getting a person’s money and have no intention of providing any actual customer service or answering for their deceptive business practices.

6. We were only told of our monthly fees and not of the yearly amount Royal Holiday charged us later on. This yearly membership fee was never revealed to us during the sales meeting. This non-disclosure of further fees is fraudulent and deceptive.

7. We were led to believe a lot of other “benefits” were available such as “renting out credits” and non-restrictive holiday bookings, etc. Nothing has been easy or straightforward with this company, and we’ve been unsuccessful in accessing these benefits or getting thier assistance in these areas.

8. We have, in writing, asked that any and all further communication with them be delivered in writing and that they discontinue leaving messages on our home phone. Royal Holiday has refused to acknowledge any of our written requests for answers or assistance, and have continued to harass us via the phone. They refuse to put any of their communications in writing as requested.

9. We have refused to pay Royal Holiday any more money as a result of their fraudulent business practices and deceitful tactics used to scam us out of our money while providing an inferior quality of service and benefits that are contrary to what was disclosed and promised us at the very beginning. Instead of addressing our concerns or getting back to us with the information we requested in writing, Royal Holiday proceeded to send our file to collections and is hassling us through numerous calls through Red Flag Collections. They’ve never put anything in writing, refuse to answer for their dishonest dealings, and provide NO customer service.

ROYAL HOLIDAY IS A SCAM! Avoid at all costs!

http://abcnews.go.com/Business/Story?id=4627886&page=1
http://www.redweek.com/forums/messages?thread_id=18077
http://www.youtube.com/watch?v=l1W2HVGnNls

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SariPa
, FI
Oct 30, 2013 3:33 am EDT
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It seems to be a tricky business which is runned by other people. 'RHC' uses employees to do 'the work' with us, but the way they only seem to collect our money (more or less so) and leave the customer finally with empty promises.

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9:47 pm EDT
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Royal Holiday Vacation Club scam!!!

We went to Cozumel back in 2008, little did we know what we were getting into when we arrive at Cozumel’s Aiport, that is where the nightmare started, the rest of the story we all know, we paid for a timeshare $24000, since then we haven’t been able to use, unfortunately we always forget about the months when we have to transfer our credits, or the month when we have to call so they can rent our credits, we have tried two times to get something with them to no avail. It has been so frustrating, we definitely don’t want to pass this rip off of a business to our child, much less try to get a friend or someone we know to buy it from us, this is something you wouldn’t recommend to anyone. After consistent calls to request for information on how to cancel the contract, calls to customer service, financial advisors and you name it, we always get the same answer from all of them.. “You can’t cancel your contract, it will last for 30 years”. We are so fed up and tired of “Royal Holiday” and their well trained scammers. We want out and we want out now!
It has been the most stressful times of our lives!

Read full review of Royal Holiday Vacation Club and 10 comments
Update by PansanoX
Jul 13, 2013 12:36 pm EDT

We were told that we will be saving on airfare because they had their own Travel Agency, well not only they don’t have a Travel Agency, the Agency they suggested is just a “one more on the list” agency, that gave us pricing for airfare more expensive than what I got quoted from Travelocity. “What a joke!”. Also if I price our trip to Royal Holiday Cozumel, with the cost of all inclusive (and we are not big eaters or drinkers) it will cost us an outrageous amount just to try to use our credits going there, compare to a regular vacation with any other hotel.
We just don’t see any advantage of having a contract with RHC, and we travel at least 3 times a year, but you would have to plan your trip with what 3 or 4 years in advance and order to be lucky and get what you want.
I know their business is to get people rip off, but it is so un-human what they are doing, it makes me so angry the fact that there is NOONE you can’t talk to, they don’t care if you are starving, or about to loose your house, nothing, the only thing that matters is to get the maintenance fee paid off and that’s it. I guess the only way out is to suffer for 7 year with a bad credit record punish for a bad decision!

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Mark Miles
, US
Mar 02, 2016 4:11 pm EST
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I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

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SariPa
, FI
Jul 02, 2014 12:59 pm EDT
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Yep, I know now what its based on, this kind of business. Just started to read international law.. makes me more aware..

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VickyFo
Hayward, US
Jun 10, 2014 12:11 pm EDT

By law, you have five business days in Mexico to cancel the contract after you have signed it. If you decide to cancel the purchase within this period, notify the developer by email and certified mail. Keep the receipt as evidence you cancelled on time. You should receive a prompt refund of all the money you have paid, without any cancelling penalties, within fifteen business days

http://www.timesharescam.com/blog/175-how-long-do-i-have-to-rescind-my-timeshare/

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margaretinIowa
Cedar Rapids, US
May 14, 2014 7:54 am EDT
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Lie #1 We were told by Royal Holiday that we will be saving on airfare because they had their own Travel Agency.
Lie #2 We were not told we couldn't use our credits until the following year. So we purchased the timeshare last month and we cannot use the 'worldwide' credits until next year.
Lie #3 We were told we could use six hotels in the chain without using credits the first 30 months. We were not told the outrageous daily costs PER PERSON.

We are determined to get out of this farce ASAP! Any pointers would be appreciated!

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SariPa
, FI
Jan 12, 2014 6:58 am EST
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So... one more to go :). RHC represent a scam to me anyway, because difficulties to get an accomodation via them as I have got to understand and difficulties to get propriate service from them, but also because RHC represent something else as I have been telling all over as well. Its quite smart to create a product like this--- not accomodation enought to all of us :) and the ones circulate the system like that doenst even seem to exist legally.

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SariPa
, FI
Jan 12, 2014 6:45 am EST
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This is not worth any penny we paid... (Im not a member anymore though because of RHC put me out of the system about three years ago after getting my money - never got to use my points either yet). But if I was a member still (which I am according to our contract) it was worth maximum a penny :), the whole membership to me. Its almost impossible (actually impossible) to get anything from this part of world, I got to understand that in some point. I cant book a flight year in advance anyway, and its impossible to get accomodation from them if you didnt make a reservation a year in advance. I tried once to book a trip via them, but no way manage to do it. So I got to see the picture. Got to understand the name of the game. Propably americans still have some possibilities to book those accomodations and get to use those points, but me... Its different from here anyway.

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SariPa
, FI
Jan 12, 2014 6:29 am EST
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Are americas that scared to start actions in this than they rather do nothing? Afraid of possible consequences if they did anything? Something I got to understand might be the reason for giving up.

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SariPa
, FI
Jul 21, 2013 5:32 am EDT
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I have been complaining a lot in this website about what happened to me. Im european myself and what they did in my case Id call a very serious issue as stealing money is. F.e. RHC has only so called virtual office here in Madrid, and First Names Group (former IFG) is the only one existing here as RHC (its under them). Theres different people in Mexico etc. but what I try to say here is that its a scam anyway (because of all lies), and its not what only mexicans and caribbeans do by scamming us (lying), its more or less what anonymous people do behind (the ones creted the system and run these clubs).. Its about First Names Group in Isle of Man.

First Names Group stole my money and they dont respond to me. Its all too ridigulous... just unbelievable, something really cant be happening in the real world. And its all like a normal business practise? For me it means very serious worldwide issue. And Such companies as First Names Group/FNTC (First National Trustee Company) should be the ones to investigate for real. We do have rights.

The latest sick thing happened to me by some laywer (?). I got an letter (a bad copy) of a letter which some (I guess) a lawyer sent to me, but there was only a name under it, no contact information, not a company information, only (I guess) some mexican name the so called undersigned. Signature wasnt original either, just a copy. Not even a country mentioned where it really was sent to me. I got this letter from Madrid (the envelope stamp) which I guess again this virtual office (so called RHC uses) sent to me, but its just an copy...

In this letter 'they' asked me to contact the undersigned :), which never can be happening because theres no way to contact anonymous something... and if I didnt... theres was something about that mentioned in the letter, what might happen..

And where RHC is registered theres no respond existing... just nothing here, except mexicans I guess. But they cant respond to me either because I belong to Europe :).

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BarbaraFletcher
Dallas, US
Jul 13, 2013 11:55 am EDT

It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!

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knittingmom
, US
Jul 12, 2013 1:27 pm EDT

I feel your pain, RHC has been a complete headache for us since day one. The so called renting never seems to happen. All of the rental agents they refer me too just wanted upfront money and nothing worked either. My husband is in the process of getting us out though, and we think getting our money back from all 3 rental scamsters we used(that is, if they actually did anything). Do not pay anyone upfront to rent...ever. RHC will not help unless you know how to get their attention. We have an ebook my husband bought that is basically a "how to" on getting out of a timeshare. It is about a 70 page pdf from someone in the industry who crossed over(timesharesamaritan.com). I highly recommend it. I would just send the copy through the site here, but I do not think it will let me.

I will tell you it is about a 2-3 month process in getting your money back but so far it is looking good for us. One of the rental companies was scared straight after our 1st letters and refunded the $740 immediately. It is looking like the others and the resort will do the same. There are some pretty serious issues the book tells you how to handle. One of them was rental, that was why we bought it. There was a money-back guarantee through paypal too. If you need any other advice please let me know. My husband and I are getting pretty aggressive with them. These crooks need to be stopped.

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10:12 am EDT
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Royal Holiday Vacation Club Trojan -virus

Just like to inform people - actually warn them - not to access into Coxtames (Grupo) website. I got an virus out of my try, went to 'contact' -page.. or tried to (didint succeeded) and got this trojan, a pretty bad one what becomes to viruses.

Costamex is marked to be the 'parent' of Royal Holiday Club Servicio... something. But thats odd if they are the parent of such company, because Royal Holiday Club is also existing as a company itself in Europe (isle of Man and Switzerland), and thus only common sense tells that if its about Royal HolidayClub Servicio administrativos... or so.. it should be under Royal Holiday Club itself...

Anyway I got a tough virus... so its impossible to check the websites related to RHC I guess to get any contact information, like in this case in Mexico about the board of administration..

It seems that the parents dont exist, or theres something 'wrong' with them, only the children do :). a nice scamming tool?

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Update by SariPa
Jun 27, 2013 9:33 am EDT

And I write and I write. I know that this is a website, people ignore, and theres not moderating system, not a real one, I dont think. Everything goes through, almost everything :) And when others want to google, theres always ways to find also these complaints I write. Just want people to know. And wonder why 'RHC' does nothing in my case, when they do with americans and canadians.

This county Fermanagn, Nothern Ireland above - my fast fingures pushed by mistake when I tried to find Isle of Man, but didnt succeeded...

Update by SariPa
Jun 27, 2013 8:58 am EDT

Because I dont work I have time to write a lot complaints. I am just a mother, my occupation :). At least used to be. Divorced one.

And when I travelled to Bahamas, I did it with my children. And still nothing wrong with this whole case 'they' did to me? Somehow I just want the entire world to know about my case. About trustees incolved in this, just everything. Tax avoidance -business, everything related to this kind of holiday business.

And I want those 'whitecollar -men' to get their part in this. I actually want to nail them. :) I know what those guys are capable. Like in life generally, theres people do the work (dirty one) for the others. Theres always people get off the hook, no matter what they do. Its about their occupations in many cases as well, when they dont get caught. For me its about morality though, the reason why I just hate those whitecollar -men doing such dirty things to the others.. Those who make their own rules..

And its about laywers. When people can make all the illagacies 'legally' :). When you always find a way out---sort of.

:)
I need that money they took from me using illegal methods, but its still not about money. My soul is not in sale :))

Update by SariPa
Jun 27, 2013 8:22 am EDT

I know that people were complaining about RHC a lot earlier, but till RHC started to make 'general mutual release' -contracts with unsatisfied members I bet those guys cant complaint anymore. Am I right? They can't actually say a word during their lifetime about RHC or the penalty (according to the contract) is a lot of money they have to pay to RHC. Not a one negative word. BTW mutual means two-sided, doenst it? But 'RHC' rules the world in this as well. Its not negotiable contract as I have understood. More like: keep it or leave it.

These my comments are in pieces. One there and the other here...

Please guys, if you consider to undersign such 'release' - contracts, read it carefully. Laywers have made such contracts, so they are aware all the tricks what becomes to the contents of such contracts. For me it means forcing you to sign bad contract in the name; getting a little money you paid to them back. I wouldnt sign it ever. And for me this is not about the money. Its more about revenge :) anymore. They spoiled my finance, I spoil their finance back :). Try to :). And its about freedom. Its about justice. Im the victim, and as long they dont resolve things between me, I do know my rights. They made a crime in the first place not me. Its about business made in the name of tax avoidance, its about any kind of money laundry. Its about korruption. Its about stealing hard working peoples money, its about robbing the others. Whatsoever, but it has to be stopped. Another chain put to your feet when they try to get you into another kind of contracts, scam after scam. Always has to watch out what you say loud, sort of - the rest of your life. Like the original Royal Holiday Club -membership contract. I understood it properly till after years. Took a long time to really get it. And when I did, I couldnt understand myself to put my name under such contract. It means illegal contract to me anyway. Only because theres no european laws makes it very weird one in my case. And this US law mentioned in it also makes it more weird in my case. Nothing to do with USA.. Theres this Florida and Arizona law in it... but the Arizona is the real weird one..

Update by SariPa
Jun 27, 2013 6:56 am EDT

This is about trustee -business in Isle of Man related to RHC. Its about FNTC (First NAtional Trustee Company/First Names Group, former IFG Int. Division). IFG Plc Ireland used to be the 'mother' of them earlier but sold this business (or its management) to Anacap.

When theres no propriate service existing to us --- its about holiday club -business Im talking about here, also trustee -service though, at least no service to me.. They (trustees) shouldnt be protecting such rip off -business I got involved in Caribbean accidently and help those guys do stay anonymouss when its about illegal business. Only metoids used in this business make it way out of legal. They (RHC in this case I try to tell something about how sick this kind of business generally can be) collect our money in advance, and then give us the worse service ever (or no service at all). And the trustees help them keep anonymouss and thus safe. We dont have rights beccause theres nothing real existing to us. We cant fight anonymouss company, which doenst even exist anywhere to us. And at the same time they give their clients tools to... what so ever :). Sorry about my english.

I tell about Royal Holiday Club. which is registered company in Isle of Man under IFG (nowadays First Names Group), but theres no service existing there - in the address it should exist. It only exist anyhow in Mexico, but I never made a contract with Mexicans myself when I took a part to Royal Holiday Club plan in Caribbean--- Anyway the point here is that everything seems to be more or less just made up... whatsoever. Only FNTC/First Names Group here as RHC (former IFG International Division) existing as RHC. Either they are RHC or they established RHC there as a company in the name of tax avoidance. Either or... not legal system, I dodnt think. And I was stolen big money.

The business -structure; trustees give services to their customers to help them to create such company structures. When nothing real exists to us except well hidden secrets.

Sorry bout spelling mistakes.

Update by SariPa
Jun 27, 2013 6:06 am EDT

Thats why 'they' create such business structures generally as a scamming tool as well - easy protection to 'whatsoever business'. I could create a company like that f.e. in Belize, many other places as well, but anyway. I could also create a postal address to my 'company' make it look like a normal existing business there. Its not legal though if I did so. As scandinavian I just cant do legally what so ever when I live here and pay taxes here as well... Thats how also 'RHC' funtions and its 'branches'; companies related to it. Easy just to create also so called cover companies.

I really dont understand 'trustee' -services' anymore. How they can be legal (?). The parties which offer certain services to create cover businesses all over, to protect their customers privacy - in the name tax avoidance what so ever. Why they are not been stopped by doing it? I do understand the legal part of this kind of business but not the way they allow all those rip offs and other illegacies made to us. Thats a crime.

When its about well hidden business. A customer has no right to know anything about anything.

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5:08 pm EDT
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Royal Holiday Vacation Club fraudulent sales misrepresentations

Royal Holiday Scam at Wyndham Nassau Resort in New Providence Is Ruining Our Finances!

I was scammed--deceived, defrauded and duped--at the Wyndham Nassau Resort in New Providence, Nassau, in March 2011. I want to express my extreme frustration with Royal Holiday Club's predatory sales practices. Since I was hoodwinked into signing a contract with this unethical company, I have been obliged to pay $220 per month and an annual fee in excess of $1, 000. In exchange I have received NO net benefits--I would have saved thousands and thousands of dollars by making travel arrangements myself for the one resort trip I did manage to work out with Royal Holiday Club. Including the inittial credit card payment of $15, 000, over the past two years I have been obliged to pay them a total of $20, 300.

I would like help in taking steps to cancel my contract with Royal Holiday Club. The huge amounts of money I've wasted in payments is a secondary concern, but I would like to recover any of it I can. I would also like to do my part in closing down this scam operation once and for all.

My wife and I were taken in by a deceptive high-pressure sale at the Wyndham in Nassau in March 2011. Having second thoughts soon thereafter, we attempted to cancel the contract prior to the closing of the five-day window in which cancellations were permitted by law, but a sales representative persuaded us to remain on the timeshare plan with the offer of extra points and travel vouchers--which disappeared completely by the time we needed them. Those hundreds of additional points turned out to be nothing, nothing but empty promises. Of course none of these promises were given in written form: they were only so much talk.

Two years after signing I finally managed to get a booking that coincided somewhat with my travel plans. This after numerous phone calls to attempt to get bookings we could use, and after making costly payments to Royal Holiday and receiving evasive explanations from company representatives on the phone. Indeed, my wife and I have spent hours and hours on the phone listening to company representatives give long and convoluted "explanations" of policies. At our last call on May 17, 2013, we sought an explanation of the system by which we could know how many points we needed to transfer to affiliate RCI to get a desired accommodation, but no one could or would explain how. Agents sent our call and query to other departments, whose representatives subjected us to other long and complicated run-arounds. And it turned out that the point transfer and combination of weeks, which I had to do blindly without knowing how many points were needed for my desired accommodation, would cost an additional $260, and the points I had transferred would expire if I didn't use them over the next three months. That, and the extremely long holds on which they put us while we waited on the phone to be served, made the whole process of getting the plan an excruciating ordeal. After we obtained our booking, RCI told us that other substantial charges will likely be added at the resort destination.

The ugly truth is this: The surcharges for transfers and combinations, the monthly deductions from my credit card, and the huge yearly fee are seriously damaging my future prospects for financial security. And the yearly fee is steadily going up, no matter what I say or do in protest. All told, the stupidest thing I've ever done in my life is to sign on with this predatory unscrupulous company. There have been NO net benefits coming from Royal Holiday and affiliate RCI, to which I was told to send my "transfer powers." I would have saved thousands by making bookings on my own. I"m sick and tired of this consumer fraud of global proportions, and I'm mortified to know that the governments of Arizona, Florida, Mexico, the Bahamas and the United States are doing nothing to eliminate this blight on the vacation-travel industry--even after the airing of the 20/20 exposé of Royal Holiday in 2008.

Regrettably, a Wyndham representative emailed a response to my complaint to tell me that Royal Holiday was not a Wyndham affiliate, but instead was leasing an office at their resort. Shame on Wyndham, I say, for hosting and thus enabling such a massive fraud to operate for years on their premises.

Please help us find a way to escape the contract or tell us about any class action suit we can join so we can close down this rapacious and scurrilous "club, " to which I sadly and contractually must continue to belong despite my urgent need to break away. Is there anything I can do? In the meantime I will spread the alarm in every available forum about the Royal Holiday Vacation Scam.

Thanking you for any help you can give.

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Update by Gino Philip
Jun 14, 2013 8:30 pm EDT

Please delete and remove my complaint against Royal Holiday Club

Royal Holiday Club and I have ended our relationship in a positive and fully satisfactory manner. Please delete and remove my complaint and any of my postings with information related to Royal Holiday Club. Thank you.

With best regards
Gino Philip Eno

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BarbieF
, US
Jul 12, 2013 12:11 pm EDT

It seems like this is a very common problem in Mexico. My wife & i bought into a Royal Elite Timeshare in Playa del Carmen. We stayed in sandos caracol resort & signed contract for royal elite. we've found out in the last few months that availiablity of resorts that we require are very limited (sales person shown us extensive range of hotels). flight deals are no better than booking myself. we enquired to stay lanzarote sandos dec 2012 the ai rate is in total $1900 for the week. i feel that this is going to be costly in the long run, not the ideal deal that was sold to us. This is a forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I'm in the process of calling the BBB and PROFECO and seeing what they can do. Possibly the attorney General also!

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SariPa
, FI
Jun 07, 2013 11:18 am EDT
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hard to believe that part: ..'Royal Holiday was not a Wyndham affiliate, but instead was leasing an office at their resort.' Why on earth Wyndham would ruin its reputation by doing so? Its more than that... at least I do believe..

Just ask Wyndham which party they leased an office in their resort? Like to know it myself as well.

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Royal Holiday Vacation Club very bad treatment

My name is Ret. Col. Walt Sanchez, last year I bought a vacation package from Royal Holiday club. The catch word was " VIP Treatment" whenever we make reservations. Last year the same day year we bought the package, my wife and I decided to go back and vacation in Dominican Republic, the same place where we had bought the vacation package from Royal Holiday. The result was nothing but a nightmare to make the reservation. It took between 3 to 6 months to confirm a reservation. Royal Holiday made us aware that since we were temporarily living in Colombia, South America, we would have to make reservations through Argentina for our vacation to Dominican Republic. Well, Argentina assigned us a contact. We make contact with individual both e-mails and telephone calls. He stated he would make reservations for us. We waited a few weeks and no response as to confirmation. I wrote the individual several times to no avail. We wrote to the person who sold us the vacation package in Dominican Republic and she stated she would let us know the problem. As a result, from what I understood, they had fired the individual who was our contact, but during the long weeks no one notified us as to whom we needed to speak to about our reservations. Finely, a lady from Argentina made contact with us and stated she would handle our reservations. We told her that we wanted to go back to the same hotel and at the same VIP or Platinum level. She stated that they did not know anything about Platinum or VIP level. We advised her that the is what Royal Holiday had sold us. My wife then spoke with another person in Argentina and they directly told her, we know nothing about VIP or Platinum levels. That we had to contact the hotel directly. As a result of this, we then made e-mail contact with the people at Royal Holiday in Dominican Republic. The individual that initially told us about the Royal Holiday package at first did not respond to several e-mail messages I sent. Then my wife phoned him from Colombia South America. At this point he started to respond to my messages, which in turn he would e-mail another person at Royal Holiday to make the reservations. This other person would only respond to his colleague for our request. To make a long story short, week and months passed with many messages from me, asking them to respond. When we finely made the reservations we asked for VIP/Platinum level and same type of suites we had stayed in. After months they finally confirmed our reservations and we finally made arrived in the Dominican Republic, nobody was waiting for us when they said there would be. At the airport they were going to charge us to transport us to the hotel. When we arrived at the hotel, they had placed us in a bungalow status when in our numerous messages we had stated VIP/Platinum suites. One of the Bavaro Princess hotel staff not Royal Holiday helped us upgrade to VIP/Platinum. He advised us that Royal Holiday had placed us in a bungalow level. This young hotel staff member provided us with the status we had requested and were led off to a suite. But again not in the VIP/Platinum section as we requested. We then complained to Royal Holiday about the bad treatment, from the first time we bought the vacation package to the arrival of this vacation we are on at the present. At this point, Royal Holiday representative stated they were sorry and would move us to Platinum section, again we moved and were placed in a suite sharing a door with other guest. We then spoke to the hotel staff as to where the VIP/Platinum suites and we told them of out situation. They were very gracious and immediately helped us move yet again to finally arrive where we had asked for when we initially made the reservations last year. Royal Holiday staff did not care what happened, even after we made personal contact with the finance officer who we signed the contract with and the person who convinced us about the vacation program. We paid $15, 000 and $500 yearly administrative fee, for what they said would be VIP treatment. What we have received is the run around and blatant lies to our faces. I could continue the complaint, but it is long. I did not come on vacation to stress my wife or myself. I did not come on vacation to argue with anyone. My wife and I only wanted to enjoy the vacation that was promised to me when I paid all this money. I have documentation of almost all e-mails sent during this nightmare. I am a retired military officer and all I wanted was to truly enjoy my vacation with my wife. I don't know who to contact at Royal Holiday Headquarters due I can't find corporate headquarters e-mail addresses to address this horrendous treatment. I would very much like to know the process on having my money returned to me. My e-mail address is sanchez.[protected]@yahoo.com.

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HUNTER Liars
HUNTER Liars
, MX
Jul 05, 2013 3:04 pm EDT

La Asociación Mexicana de Desarrolladores Turísticos reporta que 8 de cada 10 Propietarios de una Membresía Vacacional se encuentran satisfechos con el servicio que reciben de sus respectivos Clubes.

Si tú eres uno de los 2 Propietarios restantes que no están conformes con el servicio que reciben…

¡ Llámanos !

Somos especialistas en desvincular a Socios Inconformes de sus respectivos clubes.

Nuestros honorarios son muy razonables y pueden ser cubiertos en 12 mensualidades fijas SIN Intereses.

Si deseas más información, comunícate con nosotros al [protected] del interior de la República ó al [protected] de la Ciudad de México ó escríbenos a HL@travel-time.com.mx

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Royal Holiday Vacation Club deception, unethical

We bought a timeshare from the royal holiday club in bahama. Since then we were not be able to use it because of all the redtape and nuisance of booking a vacation with their unhelpful staff. Last year in august, we paid off the account and hired elite equity transfer service to transfer to occidental timeshare. Elite equity transfer has sent all paperwork to them and they always find ways to deny the transfer. One paper on the signatures notorized which we had to send out 3 times since they alsways denied them. It is obvious that they are trying to hold this process and lied about the paperwork is not handled correctly. Now that they threaten to ruin our credit score for not paying the yearly maintenance fees. We are getting very tired of dealing with them and wish to put this behind us. Please help, we are exhausted of their scam.

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VianneyC
Santa Clara, US
Oct 17, 2013 1:07 pm EDT

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

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charlesb12
, US
Apr 29, 2013 2:38 pm EDT

We signed up for a membership that had so little points that we could only go to three places in their catalog. I sent the cancellation letter and they verified that they received it, yet they have not refunded the money we paid in. By their own contract they are required to refund the money within 15 business days, but they are not cooperating and now will not respond to my e-mails, although I got five e-mails a day when they were trying to convince me to purchase another plan. I contacted a mexican law firm company to help me out to fight against these crooks. You should contact them too, they give you a free consultation, no fees upfront, this is their website:

http://www.timesharescam.com/

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5:48 am EST
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Royal Holiday Vacation Club a fraud

I have been "victimized" in caribbean in 2009 by so called rhc. I lost over 14.000 to them (Not getting anything in return). I was banned our of the rhc website and all their email addresses as well, at the same time as ifg's/fntc's. Happened years ago. Fntc is part of first names group and was part of ifg. And first names group is former ifg owned now by anacap now. Happened some years ago when I was banned. A crime? Yes. But why? Because rhc is not mexican company at all? I have been complaining about rhc a lot in this website and all of it is true.

Today I finally and again tried to call ifg group company (Host), the same company used to own fntc and ifg... Theres a lot of companies in a company... Seems to according different information... Ifg that and ifg this. Well now I know that first names group ownes rhc, because I was told that on the phone today. Confirmation to my doubts also. But why ifg (First names group) lied to me or fntc or ifg... Tried to hide all that information earlier, why they never responded to me, even when I tried to send them email to this new company emailaddress? Because...?

According to that phonecall first names group ownes fntc=first international trustee company, isle of man. And ownes holiday clubs as well. But my concern is that why they always denied to have anything to do with rhc to me, even when I just knew already? Because... Again. And instead returning my money they just kept. I never got any tools from them either... Neither from rhc... Which means the same to me anyway and as it is. I dont know what to think anymore about this whole thing — what are those workers of rhc as well... How they were scammed to this business in the first place?... To lie to us..

Few mails I got was when this bahamian company (Agent which sold these memeberships) sent from madrid without any return address back... From mexico as well couple mails and no change to contact back. No such contact information... And on the phone.. Again no information given, nobody knows nothing... Not putting through to anyone who knows or serves..

For me this means a worldwide fraud, no matter wheather it works to some people or not. And in europe — why theres no members here, not really I font believe. Seems like it doesnt exist here at all. But rhc is european owned company and only used as a trademark otherwise.. Otherwhere.

So rhc - the company didnt give me any tools in countries it exists... Europe where it is located? So the fraud is not lead from mexico or caribbean, its lead from here. Europe... Basicly.

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Update by SariPa
May 04, 2015 9:26 am EDT

To keep on writing, not much more to say anymore, except I never was contacted by FNTC/First Names Group (former IFG Int. part of IFG Group Ireland), now Anacap ownes FNG's management etc.. etc.. and FNTC is a trustee business inside First Names Group (if I understand it all correct, which I believe I do)! Not even after all these many many threads I never got contacted by any of those parties incolved in this, neither got my money back.

Update by SariPa
Jan 11, 2014 11:53 am EST

Lawyers understand the business structures and know how to avoid also many regulations creating 'smart business structures'. And I bet many lawyers run those illegal systems worldwide. Thats my bet though, not the truth. But when a lawyer makes a so called crime, is he getting of the hook much easier? The more you know the better you manage in this battle, right? Its much easier to nail a little ones. And because of the borders, they just know. You can make many issues to look totally different. Shame of those lawyers.

Update by SariPa
Jan 11, 2014 11:28 am EST

Propably no one finds this connection between FNB and FNTC anymore. But I found some information at least in some point--- same guy started FNTC as a Company and were working on FNB at the same time... I have this guy's name somewhere in my notes.

Update by SariPa
Jan 11, 2014 11:17 am EST

And RHC -trademark was also registered in Australia, but disappeared just before it showed up as a registered Company in Isle of Man. :D

Update by SariPa
Jan 11, 2014 11:13 am EST

FNTC (First National Trustee co), a part of First National Bank (Africa)? Well and Ansbacher... used to be part of FNB, right? Now part of Bank of Qatar..

LOL.

Update by SariPa
Jan 11, 2014 11:06 am EST

Sometimes a Company is a fraud itself, not necessarily the product they sell (and represent). But for me a fraud is not RHC here its the ones lead it.

Update by SariPa
Jun 10, 2013 2:38 pm EDT

To challenging myself - starting to study the world laws next :). I would like that if theres any possibilities in Finland to do so.

Update by SariPa
Mar 29, 2013 1:26 pm EDT

Please provide as much information as possible... as it says here in this comment text box before posting a comment. :)

I also could write a book ;) and I know theres space enough for thousands and thousands comments, so why not use all that space.

A speculation of FNTC. Why its First National Trustee Company? Sounds like First National Bank trustee -business to me. I might be wrong about it though. But First National Bank is African. Secondly whys Ansbacher involved. In Bahamas it played a big deal... now owned by a bank of Qatar? Why theres never normal european banks?

Surfing in FNTC's website -- they do create tools to their customers, thats for sure-- but why IFG used to own FNTC earlier? Now First Names Group which in turn AnaCap ownes? The structure of this kind of business keeps me wonder. Might be legal though, but I wonder... and I dont understand the laws of trustees, so...

And I do wonder the Financial Institutions. Are the sort of 'banks' ( they have trustee business..)? What rules they follow in their business?

And holiday clubs, what rules and regulations they follow? But do they really have rules? :) If its about a company? Im aware of the holes in many laws, but theres always laws. And Im more or less just one stupid girl, never really had to understand the laws in my life before, so... but I do understand one thing. Sometimes people use so many tricks in their business that they shoot themselves into foot.

Update by SariPa
Mar 29, 2013 9:12 am EDT

Well Ansbacher was the bank in Cayman my money was obviously go according to the address information, but instead it went to FNTC account and 'RHC' in Isle of Man.

It looks that 'they' have created a system (banks involved like First National Bank, Qatar (?), theres banks ... all those safe places. ) trustees circulate and call 'legal structures' to rip off people... its stealing us, but 'legally' because they know how to take advantage of the laws and no one can necessarily prove a thing?... sort of - tool used.. as I have started to understand all this. First I had no clue and now... I do understand a big deal. Many companies also were established to help to create new companies to make it all look normal business... f.e. in the name of tax avoidance etc.

But when 'they' mix things to be as one... well, wonder about the laws.

Update by SariPa
Mar 24, 2013 8:59 am EDT

Also one thing really makes me wonder. Seems that no matter how many thousand :) complaints I write, no one cares. Instead many other cases - other holiday club's complaints. People do care, because they have their reputation to protect.

Seems like 'they' think they are 100 % safe because Im just european :). But I never quit writing... propably I dont even want my money back, only want to nail the whole business scenario anymore. Its unforgettable - unforgivable they did. One case too many.

Update by SariPa
Mar 24, 2013 7:13 am EDT

Im aware of how world functions. Im aware of how people create cover (fake) companies in tax havens as a protection.. Im aware of how' complicated systems' might be created to protect 'cant stand daylight -business'. But why 'rich men' has to rob poor people? Why only few men has to own almost entire world, just wonder.. Nothing is enough fo them? Its basically the same - behind RHC. Its always about power, controlling the others - having lots of money. But do they really need all that power? Do they really need to make others to pay for their acts?

How fake it looks 'to make donations to poor people' by rich people when at the same time same people rob from poor countries much more... by avoiding taxes, by money transfers from country to country...when 'having business'..

Law system makes possible many things.. but companies has to legally exist also and take responsibility in their own business. Its so obvious when company doesnt exist to us and ignores instead takes responsibility... and then combination of this safe tax avoidance system with fake companies created behind to make safe money transfers to safe places... If it all was all the way legal why to bother?

Update by SariPa
Mar 10, 2013 12:26 pm EDT

I use those 'smiles' in my treads because its all so ridiculous what 'RHC' has done.. I smile at everyone involved in this.. and I smile at me and the way I try to explain things :) . I also laugh at the world because there seems to be no lawyers f.e. can really do anything about it...

So, 'RHC' was basically a joke, right? A joke IFG used to circulate and FNTC and now First Names Group... which AnaCap ownes. And... and..

:) Just a joke. Companies come and go.

Update by SariPa
Feb 24, 2013 6:25 am EST

Id remember to read something about 20/20... well, I guess nobody knew the truth about RHC. And now it seems that I only know... :). Information I got is not foundable anyway to 'outsiders'. A little mistake the representative made in Bahamas lead me here :). Thats why I dont get any tools from any of them, I guess. :)

I hope these treads help americans to figure out real contact information of RHC, who to blame in this if they feel scammed. I tell american victims everything to give them tools to understand. My case is different than yours becasue Im here all by myself, and Finland is not helping me either because we dont have any systems to get help here as you guys do... or like Great Britain do. If I was british I had some. And to take this to court, its almost impossible Id believe also because of the contract made. For me its about human right issue..

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Gary McSparen
,
Dec 12, 2007 12:00 am EST

Been trying with NO success to get a copy of my contract from Royal Holiday Club for over 2 yrs. They will not cooperate with me. I have called and sent letters numerous times.

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carl
,
Jun 16, 2008 8:02 pm EDT

RH is a BIG rip off and a scam. We signed up last month and it looked pretty good only to find out that everything that was presented to us was a lie. We stayed at the bravaro(bizzaro) princess at Punta cana, and realized that the resort was in on the "action" also.They(RH) doubled charged our credit card for our membership.Luckly we put it on our Discover card, and they are investigating RH because of all the complaints they got from their subscribers. Oh, we finally heard from our "contact person" after numerous tries to contact him! He would like to get this all strait, "if we put it on a different CC" Like that would happen:)...We will beat them, and I hope everyone involved with scam artists beat them also.

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Gary McSparen
,
Apr 15, 2008 8:23 pm EDT

As of April 12, 2008, I have settled things with Royal Holiday Club. Gary McSparen.

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Royal Holiday Vacation Club membership cancellation denied

I bought this membership November 21 2012 in Punta Cana, Dominican Republic . After three days, i tried to cancel. They REFUSED to call back or email me back the confirmation of my cancellation. I really want to tell people don't get involved with this people. They know how to take advantage of you exactly when you are on vacation. If somebody had the opportunity to get rid of the contract please let me know or if there is a group who fights against this company i really would like to joint. We have to stop this people. Any help it would be really appreciated

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SariPa
, FI
Jun 06, 2013 9:16 am EDT
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When its about one club, I believe the rules and regulations should be the same to every member. Istead it seems that all the contracts are different depends the member and nationality. In my contract it says that its unlawful to try to prohibit member's right to cancell (not word by word though). And still to read stories of all the tricks how people had no change to get a cancellation even when they tried one on time. Its not according to any european law I dont think.

Its all too confusing isnt it? Depends where you stand when looking at the picture.

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SariPa
, FI
Mar 29, 2013 11:40 am EDT
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We have this word in finnish; sopimusoikeus, but thats not a meaning of 'just a contract'. It means more such act when f.e in this particular case RHC wasnt even allowed to make a contract (in the first place) with you guys :)I always thought its the opposite, but again I start to see this diffeerently. Propably they were only allowed to make a contract with me :)Thats why there were never mentioned the real seller (the company of RHC) in our contracts, as I truly believe. They also avoided the laws. Only middlehands existed with the laws of their countries. Also the reason why they did what they did f.e in my case - a fraud by giving me untruthful information.

When european owned company does business in places it doenst even exist by selling its 'products' to people dont live in those places either they use middlehands to sell their product.. but neither the customers live in countries (a country) this particular company legally exists.. only I do as Europeen Union citizen.

I dont know if its legal - no matter the fractals.

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SariPa
, FI
Mar 29, 2013 8:14 am EDT
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Theres no americans/canadians in this website post an reply to my threads. Makes me also wonder if these my threads are 'apparent' there. Are they insead only seen in here? Because i give all the tools to americans to fight this club I believe, just wonder... or is it because of my broken english..or my whole case sounds too odd?

Its much too odd to me too, I tell ya gúys. Nothing cant be happening in a real world, but it is.

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SariPa
, FI
Mar 17, 2013 3:12 pm EDT
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Just thought about how much RHC's turnover is per year when only maintenance fee is calculated. Plus of course all the rest money we have gave to them. And still we have to pay all the extra f.e. all inclusive. Its quite a big deal all together. Just wondered when I was told that First Names Group is the owner.. and its only one club - a little one?

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SariPa
, FI
Mar 15, 2013 7:42 am EDT
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Circulation of Aruba (Holland), Bahamas/Cayman and Mexico (/USA). And there used to be Asia (Royal Holiday Club there as well). But in Europe its not actually here - no members exectp its European itself.

Did you also know that this Royal Holiday Club embloyee (dont remember his occupation right now) ws working for RCI as well? And so on.. And think about the hotel/hotels those memberships are sold in? And then calculate all together.. do you guys see?

I have my day off :) and time to spend.

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SariPa
, FI
Mar 15, 2013 6:22 am EDT
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Because its an issue of IFG directors (those who lead/are part of First Names Group nowadays) it wasnt meant to blame the whole IFG 'concept' for this, but because they knew and still didnt do anything to help.. me... or anyone in this 'RHC' issue f.e when this 20/20 happened - that makes the whole IFG look like --- at least they protect illegal business and because its about its directors anyway --- well :). If I run a business like that and at the same time had businesses of my own --- a mixture of everything. And let say that the secretary of my own company would be mentioned to be the company (not the person) Im director of (like here FNTC part of IFG)... the structures of business created :). Does that look legal? For me it looks like safe rip off system created because of the protection of such Financial Institutions and the laws to stay anonymous behind. And because First Names Group used to be IFG International Division and are mentioned to be owners of RHC - what does it really make the entire business look like?Holiday club business what FNTC (part of First Names Group) manages as well? How much of that holiday club business for instance is their own business?

Sorry bout my sentenses. I keep writing these treads. :). My hobby :)

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SariPa
, FI
Mar 11, 2013 4:37 pm EDT
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Its pointless to fight 'RHC' in States and Mexico, I honestly believe also. Only way to fight 'them' is fight the ones gives so called RHC anonymousness. Because it all might end up to the fact that only excisting RHC is only us as members... finally. First people involved took their profits out of it. Circulated system. Did anyone knew that John Siegenthaler was the CEO of it (mentioned in BBB-rating website..), but when this 20/20 was where was he? Did he showed up? As well as IFG directors or FNTC? Did they show up?

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SariPa
, FI
Mar 11, 2013 3:13 pm EDT
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Once more.. what I have been telling around. I was banned by IFG... which was something you cant believe is possible to happen by such company as IFG/FNTC is.. nowadays First Names Group.

Im studing Cinema 4d right now and theres this comand: hide selection :). Thats what business here is all about. The truth. We can only see a little part of it. Theres parts can stand daylight.

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SariPa
, FI
Mar 11, 2013 2:28 pm EDT
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... and I never cancelled my membership :). They did.. or IFG did when I asked about haow legally they charged my account without a contract.

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SariPa
, FI
Mar 11, 2013 2:22 pm EDT
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I think no one can tell you how to do it, otherwise than stop paying to them. I believe they cant harrash you - not really, because if they do, then just tell them my case and contact the lawyer and tell about their methods which are different depending which part of world you live in. And RHC is european owned, so.. They have never ever harrashed me considering my payments, but instead put me out of the whole payment system and kept my money :). They dont seem to give a change :). Well, hope you'll tell how it went..

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Royal Holiday Vacation Club annual maintenance fees

We purchased a membership entry level identified as Bronze Plus for $6, 950.00 in April 2003. This gave us the benefit of using 10, 000 credits for the use of lodging, during thirty years. We have payed annual maintenance fees which have been raised throughout all these years.The time has come that we are unable to continue paying . these fees. I want to return the credits without receiving any money in return but they refused. My husband is disabled and I take care of him. We both are unemployed. What can we do? The annual fees are due in January 2013 and we have no money to pay those charges.

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Jane78
San Diego, US
Jul 24, 2013 11:48 am EDT

Timeshare scams are HUGE problem in Mexico. We purchased a Royal Elite Timeshare last year. We were promised all kinds of opportunity, while they kept serving us cold Coronas. Between HSI, RCI, and Royal Elite it seems that this is all a scam. We initially made three payments of $800, and now after Royal Elite has made a mistake with their collections back in the end of 2008, Monterey Financial has been threatening to send me to court to recover the unpaid portion ever since. Royal Elite is almost impossible to contact. This has become a huge pain, and a troubling financial burden. These are more complaints made on the Royal Elite timeshare resorts:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

We will not go down without a fight. We are working now with PROFECO and will continue to haunt them

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Royal Holiday Vacation Club scammed and cheated and lied to

Verbal promises per contract views of room not what received all inclusive charges exceeded what was offered per signing free airport transfers a lie discounted air a lie general high pressure sales refusal to understand peoples life changes told contract was going to be cancel led then asked to pay before collections generally lied to in every email or telephone conversations etc etc etc

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Paula
,
Dec 02, 2008 11:32 pm EST

Sheyron Glekoff submitted a complaint about royal holidays. The honeymoon nightmare is true but it is not by that person. Please send all emails about the cab accident and Ixtapa sad story to who it really happened to. Me! Thanks!

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Delvin Wiedeman
,
Sep 24, 2007 12:00 am EDT

We purchased a timeshare from Braden Pearson-representative for Playa Del Sol Grand. We purchased this with the expectations of renting the weeks. Braden connected us to Royal Holiday and at that time we gave them 7 weeks of our rental in exchange for $8000, to arrive on 8/1/07. We have not received...

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Royal Holiday Vacation Club timeshare fraud

Royal Holiday club is a complete fraud. They will scam you out of thousands of dollars and not even think twice. Everyone in the company seems to know that you have been scammed so none of them care. If you call and talk to people they will just ask for their money. They will give you drinks in the presentation to calm you down. They will lie to you about anything and everything to get you to sign. Any problem you give them they will say they can fix however none of it will. Whatever you do stay away from this company. I'm sure there are some legitimate timeshare companies out there but Royal Holiday Club is not one of them. If anyone has any advice for someone stuck by them please email me @ [protected]@yahoo.com

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SariPa
, FI
Nov 03, 2013 7:54 am EST
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I keep harrashing by posting these comments a lots. FNTC/FNG means a lie to me, and I hope people will realize what this business is all about. What trustees do in this world... Why they are not investigated?

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SariPa
, FI
Nov 03, 2013 7:34 am EST
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My previous threads should be under First Names Group (also FNTC). I dont complain about RHC I complain about FNG

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SariPa
, FI
Nov 03, 2013 7:25 am EST
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Or propably it wasnt FNTC, and was IFG Int., nowadays First Names Group. (?). Company in a company, how to tell which one?

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SariPa
, FI
Nov 03, 2013 7:17 am EST
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So true, and seems pretty much that people are not getting their money back no matter what. One thing is interesting; why f.e. RHC's address is same with Concord Servicing in Arizona and FNTC/FNG(First National Trustee Company/First Names Group) in Isle of Man?

When I got (earlier, kind of a long time ago by now till they put me out of the payment system) a bill from Isle of Man First National Trustee Company. Not a mention about FNTC or logo of it anywhere though. Only RHC's logo and the address which belonged to FNTC. Later on I got to understand that RHC doenst exist in that building at all (no service there) and FNTC was the one to send those bill papers (on behalf of their client). What makes me wonder all the legacy in this is the fact that FNTC hide all their information from us, using RHC's logo and information instead. And how come a company registered in that address doenst exist there?

I hope trustee business like this will be stopped. Lying..

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Fonny
, ID
Nov 07, 2012 7:24 am EST
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I myself have just realised I've been scammed by Royal Resorts in Bali, signed on this August to find out all the sales said are lies

I just wonder how after all these times with these many victims, the governments have not noticed and do anything about it?
This is a global crime done to people all over the world over many years already
Why has not a single government acted to investigate this scheme?

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9:20 pm EDT

Royal Holiday Vacation Club misrepresentation of royal holiday club membership

We Signed up on the 23/4/2012 at the Wyndham resort, in Nassau Bahamas. After listening to 5hrs of pressured sales pitches, The Sales Manager Pedro Young clearly promised us;
Freezing of holiday cost now at an ave. $150p/n for 30yrs
VIP membership benefits as a Bronze plus member for the entire contract - not possible according to their website
Rollover of holiday credits until you have enough to redeem and didnt stipulate they expire after 2 years
That all cruises are available under our membership, which is clearly misrepresentaion of the product
That we could use Hyatt, Marriot, Radisson etc.. affiliates hotels and have not recieved any information.

Luckily we wrote a termination of contract letter on 30/4/12 and sent by mail the same day, no response.
I also didnt recieve any welcome call or contact by RHC staff until 10/5/12 (im in Australia)
Upon sending termination emails to all relevant contacts at Royal Holidays, we haven't recieved any replies as this company is clearly a Fraud and will do anything to sign people up. Be aware!

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StephieW
Hayward, US
Jan 23, 2014 12:53 pm EST

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this

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SariPa
, FI
Sep 14, 2012 2:01 am EDT
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RCI means Wyndham to me but so does RHC.

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tntea12
ardmore, US
Jul 31, 2012 2:24 pm EDT

July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name Chris would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton’s swimming pool. I called Chris and she referred me to Vickie the lady I made reservations with. First she told me to up grade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card. We went to welcome center to receive our bands. (Chris didn’t have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn’t even checked in the room. Chris was. Chris had checked in under her name. That was why they didn’t want me to check out on Thursday of that week. Chris would handle it. They said I must be using Chris’s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 Am/Ex and a vacation. My sister said she wouldn’t sit through it for $50 since she was promised $100. That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the Am/EX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.
They wanted to see a credit card with our driver’s license. I told them they could look but no one was getting the numbers.
We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep’s manager came to our table and wanted us to fill out some paper work to speed things up after the tour. I told her I didn’t want our credit checked until we decided If this was for us. I knew it wasn’t. She promised that nothing would be done until we signed up.
A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a run around.
I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

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SPARR
Bergenfield, US
Jul 18, 2012 9:28 am EDT
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We also fell into the scam! They should be ashamed on having no conscious to hurt the working class people that work so hard to go on vacation! We were promise that our credit card would not be charged for 30-45 days and on the 7th day there was the almost $3, 000 charge! Well on the 7th day it was a pending charge and in good faith we thought it would be removed...but on the 8th day it was an actual charge...when I emailed to complain they told me we could not cancel cause it was not within the 7 day period...are you kidding me! that is ridiculous! I immediately sent emails, certified letters, faxes requesting cancellation due to misrepresentation and failure to comply with the contract which should have made it void...to no avail! I have sent letters to the BBB, FTC, and the Bahamas Consulate to just name a few! We dealt with Ms. Burrows and Ms. Navarro, AND ANDRE HARRIS and they were no help! DO NOT DO BUSINESS WITH ROYAL HOLIDAY

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SariPa
, FI
May 30, 2012 3:47 am EDT
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And once more :)... might be registered in States but uses other company names propably - thats my point :). Our money can end up where ever.. it is a rip off system.. thats why the lack of information and no rights.

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SariPa
, FI
May 30, 2012 3:40 am EDT
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I dont know if RHC is registered in Spain, and I definatelly wonder wheather it is registered is States (?). And what about Mexico? If anyone could find info there - might be and might be not (?). Mainly the offices are there though. But I have my doubts that it is registered only in Europe... sold only in Caribbean mainly to americans.

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SariPa
, FI
May 30, 2012 3:19 am EDT
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Of course we might try a class action... in Europe? I guess its not working in States because the contracts states (forbidds it), but wonder wheather it works in Europe (?). RHC exists here... should exist according to registration information.

RHC is registered company in Switzerland and ISle of Man.

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SariPa
, FI
May 30, 2012 3:04 am EDT
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I dont believe you are able to get your money back. Theres no possibilities existing to us to get justice in this. We dont seem to have normal customer rigths, no matter what they do. Its only one sided - all of it including contracts. And they really are not afraid of abusing your lack of english skills either, like my case and what happened to me in Bahamas. Pedro Young signed my contract as well, and he told me once when I called him - hanged up though very quickly - but when I asked about Holiday Clubs ltd, that this is Holiday Clubs ltd where I called. According to my information this certain company exists in Cayman Islands, not Bahamas and secondly Pedro Young works for Bahamas Vacations and some other company - dont remember he name of it right now. But I had to google his phonenumber in a totally different website. Theres never contact information existing to us... etc. And when you try to call... they only seem to hang up. Odd. I lost a big money - I hope you didnt pay much in advance, so your lose is not so big.

Well, hope you the best.

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8:41 pm EDT

Royal Holiday Vacation Club avoid being scammed by them

On December of 2012, we were on vacations at the Grand Paradise Punta Cana and were teased into this "presentation". Mr. Freddy Villalona and another lady by the name of Ines filled our heads with drinks and promises to get us to sign a vaguely worded contract. We waited a day before signing it and while at the hotel, both of us tried a search for Royal Holiday, but it only returned the RH website where the promises we heard were also vaguely stated (the hotel network administrator had any negative results blocked) The following day we had our heads filled with more drinks and promises and we signed the contract. Meanwhile we had a group of 9 family members looking for a deal on vacations, but when we tried to book them, nothing was available. Upon return home, the same internet search for Royal Holiday Club returned hundreds of complaint pages, exposing the scam. We tried to cancel the contract right away, but were dodged and bounced. We're now trying to find a way out and recover our money. We have since learned a lot about this scam, which is operating from Mexico, the Dominican Republic and many other destinations and wish to share, so that others can avoid being scammed. Use the links on this complaint to learn more. Hopefully you're looking at it before you sign.

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MauiAL50
, US
May 25, 2012 3:14 am EDT

GEOMMM- This is why I always find these complaints amusing. They always start with statements like "I was tricked into going, " or "I was 'lured' into." It's the same with a l;ot of the car dealership complaints. These people just seem to be unable to say "no'" and then blame their decision on the salespeople. While it is probably true that the agreements are :"vaguely worded, " the potential buyer is free to decline.

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8:38 pm EDT

Royal Holiday Vacation Club uses false, unfair, fraudulent and misleading high-pressure sales tactics

I am writing to complaint about this company because uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes. They offered discount on air tickets 50% or more. They did not say was a contract for 30 years. They did not say about maintenance fees. They did not informed of the time period in which we can cancel our membership. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used). I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership. Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau.We called, e-mail, enclosed-letter they do not rescind our contract.

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1:58 am EDT
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Royal Holiday Vacation Club - cancellation of contract

We purchased a points contract back in 2004 from Royal Holiday Club in Cancun, Mexico. We no longer desire to deal with RHC and decided to not pay the maintenance fee for 2012. We have received letters plus emails from RHC requesting the fee be paid. I have responded via email to them asking for the address of the RHC Headquarters in Mexico so we can...

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10:23 am EST
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Royal Holiday Vacation Club royal holiday club scammed me!!!

I would like to join any Class Action Lawsuit to this company which uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes?. They offered discount on air tickets 50% or more'. They did not say was a contract for 30 years|. They did not say about maintenance fees?. They did not informed of the time period in which we can cancel our membership/. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used)/. I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership". Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau!.We called, e-mail, enclosed-letter they do not rescind our contract

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Update by john1870
Jan 11, 2012 10:18 am EST

I would like to join any Class Action Lawsuit to this company which uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes?. They offered discount on air tickets 50% or more'. They did not say was a contract for 30 years|. They did not say about maintenance fees?. They did not informed of the time period in which we can cancel our membership/. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used)/. I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership". Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau!.We called, e-mail, enclosed-letter they do not rescind our contract

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aasan
Redondo Beach, US
Jun 28, 2012 7:43 pm EDT
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Last June, same thing happened to me. My case is a bit complicated because it is about the upgrade but basically I was scammed and ripped off in Cancun office. I've tried my best to contact the sales rep to cancel the contract soon after I left. They never responded within the cancellation window, so I've stuck with higher dues with no benefits. For the past year I kept contacting sales rep but ignored my messages and phone calls. In January this year I went back the sales office to complain, they agreed to cancel and had me write a letter to request cancellation to process and sign. But they still did not cancel. The corporate office said the membership cannot be cancelled and the cancellation letter shows only they received my request but never said accepted. I would be willing to join a class action suit against the RHC as this company is full of lies, fraud and deception.
My email address is: aasann1998@hotmail.com

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Maaeve Bennett
, DE
Apr 17, 2012 9:49 pm EDT
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Hi. My husband and I were scammed by the same company. We wanted to rescind the contract but the company representatives told us that the contract can no longer be cancelled. They fraudulently told us lies about the contents of the package that they were selling. To our surprise, when the packet was delivered to us, everything was a lie.

As a result, we are willing to file a class action suit against this company for cancellation of our contract and a refund of our monies.

My email address is: maeve_bennett@yahoo.com.

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2:30 pm EST
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Royal Holiday Vacation Club unethical business

As a so called Royal Holiday club member I should have a right to be a member of that club after signing the contract (2009). Instead theres no way I could even make my monthly payments (and now its too late). RHC seems to be harrasing the others by a collection agency (using it as a tool in a very unethical business), instead my case is the opposite.

The contract states that only written words count, and my case tells (according the written word) that FNTC (Firts National Trustee co, ) is the one behind running this business. According the written words. They are the only Royal holiday to me existing.

Its about partnership - a bad business partners.

Royal Holiday is just a trademark and we are not given correct information about the company/companies which ownes the trademark. And I hope this kind of business will be stopped. 'Royal Holiday' told me that its honorable business... but theres no honorable business which hide all the information from the members. Not even a one single address is correct in my contract. Not even mine. And the whole contract is made to americans... Im not american myself. Its all a big lie with all that incorrect information... this written words which counts - theres no way I could make my payments according to that contract, because the information doesnt lead anywhere - it doenst exist.. not to me. Royal Holiday is just a trademark, not a company which can be whatever...

It is a crime to steal our money like that.

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Update by SariPa
Sep 25, 2013 10:38 am EDT

My conclusion is that some parties can do what ever.. no one will investigate financial groups... its money which talk. Some people can do what ever.. f.e. if they are rich enough.

Update by SariPa
Jul 26, 2013 6:59 am EDT

I got to understand also that trusts cant be sued, am I right? They acted to be RHC in my case (using RHC's information with me), till I got to understand that it was FNTC itself - fntc behind. First I had no idea about FNTC's part in this, must admit. In my case they functioned on behalf of their customer in a very weird way and I got to understand a big deal.

Update by SariPa
Apr 14, 2012 8:19 pm EDT

To correct... I asked about a cancellation but it never was obviously going to happen... no matter what.. The way I understood it. Only way to get a cancellation is to give them all your money... they can even try to ask you a little bit more before they accept your cancellation... so you only give them free money from your pocket not to be harrashed anymore :). So theres no limits to them. There seems to be no rules to them. Its only about collecting our money - one sided contract. And IFG is behind that - they are also responsible for that kind of sick business. Nice way to get free money from our pockets to make new investements... property.. hotels... :)

I contacted TCA but because the country I live in - they cant help me either. My only option is to take this to court... but as I told... how to fight Isle of Man or Bahamas in this? Thats why all these treads also... like to get americans to help me but I guess they believe in this RHC -thing... or its working there somehow and nobody is interested.. (?)

And of course Im happy if its working for americans. Good for you who this is working properly. Or they just gave up for some reason... let them take their money like that...

Update by SariPa
Apr 14, 2012 7:58 pm EDT

Bahamians sold me a lie. And when I tried to call Bahamas I also was hanged up because... they cant take long distance calls (?). Again sick - in that case why on earth they sold me this membership in the first place if I cant even be contacting them afterwards? And I hope Bahamians correct that also... for me its goverment issue as well in Bahamas. By doing things like that they (Bahamians) only lose among the other liers... by losing a reputation people might lose a big deal afterwards... also IFG/FNTC. But why to take that risk? My case would have been a simple one to correct but they obviously just wanted to keep my money which is not even a lot in this business to them... more like a penny... and I never made my cancellation... and if I did the excuse would have been a big enough to get a full payment refund plus compensation... compared to how much I have lost all together in this because of them.

Just keep writing my 'diary' :))... thoughts to say loud. Same thing but... just writing..

Update by SariPa
Apr 13, 2012 6:59 pm EDT

I found info in net... there used to be a website about RHC complaints/comments in Europe, but disappeared (2004?)... it was uk based... I meant all those comments/complaits were gone but the website still existed.. wonder what happened to those guys (european members) because they dont exist anymore.

Well just also wonder why 'RHC' resolved issues between them and americans/canadians but not with europeans (?)... at least after this 2004... the way I see it. Obviously they removed this whole thing from Europe... but why they sold it to few of us (two) after this 2004? Odd.

For me this means that 'rhc' (fntc) cancelled my contract over a year ago but kept my 14.000, 00. Odd.

And if 'RHC' thinks that they just can keep my 14.000, 00 like this - nothing to give in return - they might be right... but its about stealing money and always a crime in that case anyway - doenst change the fact what its all about.

I see how complicated system this is to fight generally and especially from country I live. Id need to fight Isle of Man and Bahamans... but its very complicated to me. Isle of Man is corrupted.. the way I see it. Theres no necessarily justice existing in this at all to us.

But how to make it public? From here? TV or/and the newspapers...?

Update by SariPa
Apr 09, 2012 6:08 am EDT

And I even started to believe that RHC Madrid is FNTC Madrid.

Update by SariPa
Apr 09, 2012 5:52 am EDT

I share the following as a provement of how unethical and sick this all can be (my case). All the tricks used in this.

First I have been contacted FNTC/IFG several times. Before Christmas I was told that they cant solve these things on the phone and asked me to send some documents by email which I did. But still they (FNTC) never responded to me no matter how many times I tried to contact them. Not a one single email back. I also called them several times - always busy and they fastened up their talking on the phone so before I understood what they told me I noticed to be hanged up. For me its a trick FNTC uses in me.

Then I got mail from Madrid (lletter dated 1st of March) in which was the signature of Carmen Scarone (Director of Bahamas Vacations Int). Well theres was a signature - original, but where it was dated... and no contact information back. Theres no way me to contact them back - another trick... not the first one. The other one - mutual general release contract which I got last autumn was sent from Mexico and same trick used - no way to contact back. And when I have tried to contact Mexico Laura Arango has sent me a note that I shouldnt be contacting Mexico at all. But all these (these two) emails I got was not made by europeans. Sick isn't it? And because I have contacted Royal Holiday several times - the place where it should exist according to registration information and which is equal to FNTC (address and telelphone number) and still have got any tools to even make my monthy payments... they send me a note in which they threaten me to cancel my membership because I dont make my payments?!? And FNTC dont even respond to me! And then Bahamas Vacations Int. is threatening me to be put in collecting agency? And they are not even involved in this anymore! They are not RHC... shouldnt be so. And my payments have gone to FNTC account not Bahamas Vacations INT. But should have gone to Holiday Clubs etc.. etc.. just too many fake things in this... which dont fit. Or they are all as one :).

All of these proves me this to be in my case FNCT. But they try to make it look like they have nothing to do with it... sort of, but its too late for that. Too much information which speaks against FNTC. They are RHC for me according to that information I got earlier. Where RHC is really registrated... but instead RHC is sending me any of these notes some other parties do... like this Bahamas company.. and no change to respond back. No contact information existing in these notes for me... and cant find in net either... or is a hard work sort of.. And for me this Scarone lives in Doral Florida..

So many details dont fit... as I see it...

And this Susan Williams - interesting.

Then this one address in the RHC resortbook we got in Switzerland.. of course theres no RHC existing in that address but the other interesting company related to this business... this is again just an intuition what I tell you... but the same guy which ownes that company is the head of GFI (in Switzerland)... WEll... IFG... GFI - a mirrow picture :) Just pay

Update by SariPa
Apr 09, 2012 4:19 am EDT

And what really made me wonder of all this was the fact that nobody seem to be able to fight these scammers.

Update by SariPa
Apr 09, 2012 4:12 am EDT

This is about a trademark law... trace... to figure out the real structure of both IFG and RHC... and holiday club business generally. And thats the way I see it. Things are not what they seem to... and of course Financial Groups keep interest me as well... theres so many relations between... just parties... financial groups and holiday club business/real estate business etc.. Same people may be running both vacation/holiday club businesses and financial corporations... and because of those thousands and thousands scams made by holiday clubs makes me wonder the legacy of financial corporations as well... only this makes me wonder. It easy to establish a company sort of inside a business... same people may have tens of companies. case Of course its legal but also not when its about scamming people as well... and this is about scamming people. The companies are real... all looks real.. but the methods used are far from normal business practises... Therefore there has to be lawyers behind to understand... my opinion. Not just mexicans can do it.

Update by SariPa
Apr 07, 2012 4:31 am EDT

I was scammed and at least they should correct that... FNTC lied to me... IFG Isle of Man lied to me... Other words they scammed me by lying. But why on earth to do so? They didnt know? Or to protect... ? Or what are they? For real...

Update by SariPa
Apr 07, 2012 4:17 am EDT

RHC was founded 1983 at the same time trademark holiday club showed up, but the owner of that trademark was the owner of Royal Caribbean as well... just wonder their relation as well.. and Royal Caribbean is scandinavian... was founded in Norway..

Just wonder everything in this business. And Royal Holiday is sold only in Caribbean... so symbolic ;). Like a Caribbean Cruise :) I dont claim Royal Caribbean to be behind RHC though but its all more than interesting---- all the relations. Like hotels... hotelchains as well. Just like to know the history of RHC. The real one.

Update by SariPa
Apr 07, 2012 3:35 am EDT

Because the information is changing I keep discovering it might give an impression that theres conflicts in my own threads. Well, ofcourse so because I have also faced too many lies which I didnt know to be lies at the time...

Why these memberships are not sold to europeans? Because its obvious... this business is runned in Europe and its not necessarily all the way legal business at all. Well... as a protection to its real 'owners'.

Royal Holiday Club exists as a registered business... but in Europe... in two countries (which I discovered so far) and in both cases its about IFG... the head of... at least the way I understood it. And Holiday Clubs ltd in Cayman Island... should exist there, but cant find info... well.. I do believe that I understand the Holiday Clubs consept... buch of Holiday Clubs... people... and its very UK based as well. Theres of course trademark laws existing so...

Fast again...

Update by SariPa
Jan 05, 2012 7:44 pm EST

One more thing... It states in my contract that theres two people who can sign any other documents outside the contract. Well... theres promissory note which is not signed by either of them... and its made in EU.. but according to their words its valid only under the laws of Arizona. FNTC is the one activated my debit bank account. For me its illegal act made by FNTC.

Update by SariPa
Jan 04, 2012 6:24 pm EST

My question here is: who created this system?

There are companies mentioned to be owners of RHC trademark, yes, but this system circulates a lot more than that... And theres only companies related to RHC trademark with very little capital... :)

'The club' is normally equal to its members. And we are the members... who else?

Only way I see it anymore is that theres no company behind - not a real one which can circulate this.

Update by SariPa
Dec 30, 2011 4:59 pm EST

The board of directors of RHC - are they mexicans? In that case all is just bull*. The information we... Ive got. They cant lie like that to us. Not any honorable business do so. My Royal Holiday membership has nothing to do with Mexico--- at least shouldnt b so according to my contract... so that was another lie. But why they lie.

Does anyone have information about this board of directors? I only was told when I asked about this that they cant give us any information because they have to protect their business... :)

Update by SariPa
Dec 30, 2011 3:39 pm EST

The last sentence :)... I used to lie :)... means used to LIVE of course. I wish this language was easier to write... nad talk. Make my point clear. But I ask you guys (americans) to help me. I send these complaints because I count that people read these when they have a thought... concern about bying this membership.

Update by SariPa
Dec 30, 2011 3:31 pm EST

Honorable honest company/business would have... first.. returned my money back because of the contract which is made to americans and contains incorrect information... nothing works for me. And second.. apologized for me about things happend to me by them from the beginning (all that misleading) It states in my contract that my nationality/residence is middle east... theres another european member I know of that club and the same trick in their contract... and that was one thing I kept telling the representative so many times where I come from...

Laura Arango (RHC's so called European manager) told me few times - those few times I got a contact to RHC - that just read your contract again which I have done many times by now, but theres nothing correct in it, nothing real for me which I told her and asked her to give me correct information instead. But I guess they cant give us any information, the reason why I know also by now what this business is all about. For me its just air. Nothing real exists in Europe to us.

And if this is honorable business in any way (even a little bit) in States, I do wonder why they never did anything to solve the contract problem... because its not that simple (?). And whys that? I guess its all too ridigulous to be even said loud... if 'RHC' acts to be an honorable business in any way (ofcourse according to their words so), the holiday club business is... Id really call it a serious crime by taking our rights away by the structure of this system created. Its nothing but sick. Ive used to lie in other kind of world, never faced business like that before.

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8:26 am EST

Royal Holiday Vacation Club they are disrespectfull

To Mr Aaron Del Angel Davalos, The board of directors of Royal Holiday Vacations the general public who are considering a membership with royal holiday.
I am requesting a refund of my annual fees, my down payment, and my monthly instalments. I spoke with numerous people from royal holiday and clearly your customer service is no doubt terrible. We have establish this. Mr Aarón Del Angel Dávalos I spoke with your supervisor on Thursday Dec 15, 2011. He was arrogant and rather rude when I told him that I was offended the way royal holiday treated me. That I felt I was being disrespected and treated like a “piece of ****” He said I was wrong and that royal did not do that argued with me for a while then transferred my call to another lady who just keep saying hello.

Well let’s be clear he has no right to tell me how I feel. He in fact violate my rights in doing so. I also feel like he was challenging my ability to speak English implying that I did not know the definitions of the words I was using imply that I was a imbecile. The condensing tone he used was disrespectful and degrading in itself not to mention this was what he was claiming Royal holiday would not do. So let me speak clear concise English. I felt disrespected, offended, because on numerous occasions because royal representatives never called back when they said they would. When asked to speak to supervisors I was lied to with excuses like their on the phone, out to lunch, in a meeting they will call you back ect. I never received a call back until I complained. I was annoyed with the lack of service that is provide to your “privileged members." I found it insulting and rude, a complete slap in the face when you offered me a room after I complained at no cost. That was disrespectful a low blow assuming that I could be bought. Speaking to your supervisor on Thursday has assured me of my decision. It was not that I could not get a reservation it was all the run around and terrible service to do so. However during my conversation with your supervisor on Thursday Dec 15 2011 he informed me that I need to make my reservations in April/may of one year.

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