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2.1 217 Reviews

Royal Holiday Vacation Club Complaints Summary

58 Resolved
159 Unresolved
Our verdict: When using services from Royal Holiday Vacation Club with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T
8:26 am EDT

Royal Holiday Vacation Club scam!

This company is a scam! I am hoping that someone out there might be able to help. We were on vacation in mexico april 2007. We received this vip invite, and although we tried to turn it down, we were persuaded into attending. As always these presentations give you false hope and expectations, and I knew that. At the end we said we couldn't afford it and again, was pushed into a meeting room. After going over everything we thought well maybe if there was a trial package. We were given a smaller package but it wasn't a trial. We are now stuck with this for 30 years and will never be able to use it. We were told we could use rci, and I expressed no interest in rci because of the additional cost. They said they pay for the membership... Lie. They said you can put it for rent, well I tried that and before you can put it up for rent you have to have at least 300000 credits per year and have recently upgraded by 10000 credits... Deception!. These are only two of the lies and deceptions we have been subject to. I have written many emails to the company asking for some compensation, but of course no response. I have recently lost my job and we have to move 3000 miles to take care of elderly parents. We don't have the time, money or patience to use this. I don't care about the money lost so far, I just want to get rid of it. Does anybody have any words of advice?

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Jack Dryja
,
Nov 12, 2008 9:08 am EST

If you have a Royal Holiday membership and just want to get from under it you might want to do what I did. First of all, don't even try to sell it or have someone else sell it for you. You'll just be scammed again. It's probably not worth anything. I tried to donate it to one of the on-line charities and they didn't want it if there weren't any paid up point value. I put it on craigslist under "free" stuff. All I was asking was for someone to pay the $500 transfer fee and take over the membership. I soon had several parties interested. Awoman in British Columbia, who already had Royal Holiday points, took it off my hands. Don't mention any dollar amounts in your craigslist ad as their software will pick that out and booth your add. You really are giving something for free----the buy-in price. Good luck. You will feel so much better once this monkey is off your back. Just have to forget about all the money you spent on the buy-in.

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Anne
,
May 14, 2008 7:31 pm EDT

Try to read the terms and conditions to see if you can find any clause saying that you're able to cancel with a bit of penalty or something. If not, bring this to the BBB's attention as well as the state's attention, file a formal complaint. This does not take too long at all, make sure you cc' Royal Holiday Club so that they are well aware of your action. I am too being scammed into purchasing a vacation package which I work hard on disputing. Gosh, now I think about it, I wonder if they are the same company just different name. Don't fall into any trap SUMMER BAY vacation set up for all the innocent consumer out there.

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Virginia Eldridge
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May 10, 2008 4:40 pm EDT

I have been trying for the last 8 years to end this nightmare with RHC. I get phone calls weekly and they have even called my workplace wanting me to pay up on membership. I have written letters and tried desperately to get out of this contract & count the loss of $5, 000 a big life lesson. How can we get the word out (on a greater scale) to warn the American public of RHC lies and deception and terrible customer service?

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virginia canosa
,
May 01, 2008 6:25 am EDT

They are more than an scan, they are just thief.

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2:26 pm EDT
Featured review
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Royal Holiday Vacation Club - Class action lawsuit!

Are you all ready for a Class Action Law suit, we will reveal the details to all to who wish to sign up against the clause our Lawyers group found, that will win our case. CNN Larry KingLive, is hosting a interview with us, will will let you know further on the date and time. Moreover, we are also pursuing the Mexican entity Concord servicing corporation out of AZ.

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11:55 am EST

Royal Holiday Vacation Club fraud and scam!

I used to work for Royal Holiday Club, in the corporate office in Mexico City, not Miami Fl, like they lead you to believe. Unfortunately I agree with all the complaints that are presented on this page. just to let you know, all of you guys that have that infamous "annuity certificate" that your sales rep said would return your money after 30 yrs, well... its not true, in the history of Royal Holiday there hasn't been one single "anuity certificate" been cashed and the "bank" that holds your investment doesn't even exist, If you don't believe me, just try calling someone from that "bank" (the tel number is in the back of your annuity cert) and i assure you will never get an answer, and if you are lucky and you do get a call back, is more than likely to be a reservations agent from Royal Holiday. I would suggest you either sell, rent or give away your membership before it eats you away. Oh... and to all those people that think of reporting Royal Holiday to any American/Canadian Agency, don't waste your time or any more of your money for that matter, it's not going to do you any good. The U.S government or law has no jurisdiction in Mexico or the Caribbean were all of the Royal Holiday sales take place, why do you think that they don't sell memberships in their U.S resorts? Anyhow, Royal Holiday is not THAT BAD, you can actually make business out of it, well if you are smart about it of course, you can sell vacations using your points to friends, family or co-workers, just advise them not to make your same mistake, you don't want to see them back home with a 5,000 point membership that is not even good to cover for a decent family vacation. oh... and to all of you guys that complain about availability, please take into considerations the following points:

1)the amount of points you have (having 5,000 points does not make you a v.i.p when there is someone else that has payed a membership for 100,000 point, yes, there are people that pay more than 100,000 usd and are happy with RH).
2) seasons (for more availability go during months no one else is vacationing).
3)locations (its not the same going to the bahamas than going to hawaii, therefore is not going to cost you the same).
4)amount of people vacationing (please don't try to squez a family of 10 if you only have 5,000 points and can only afford a room for four people).
5)room accommodation (again, with a petty membership of less than 30,000 points, you are never going to see what a presidential suite looks like, sorry... not happening).
I truly feel your frustration, i had to deal with all of your complaints for 2 yrs, as a former NEW MEMBERS agent, if you want things done, you have to be super persistent and super duper NICE, most of the sales and reservations agents that RH hires hate the gringo ego and gringos in general (AMERICAN/CANADIANS).

Currently I am located in the South Florida Area, if you need any more specific info on how to make your membership to good use, in other words, how to beat the monster known as ROYAL HOLIDAY, you can email me to lori.lu.[protected]@hotmail.com.

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SariPa
, FI
Dec 19, 2010 7:46 pm EST
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Hi!

There has been many many people got into this the same way by giving them a wrong information. And according to any law as far as I'm considered (except laws of Meksiko I guess :)) it is a criminal action made by a seller. Misleding people to sign the contract by this information which is not true. And as you have seen already in contract it says that only information matters are writtenwords in contract, except when its fraudulent by itself . Then it's got to be against to even Mexican law.

And its is against to (also Mexican) law to give wrong information... 'right to receive sufficient and truthful information about the products acquired (articles 32, 33 and 34 of the Federal Consumer Protection Law etc...

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RoyallyHad
Ottawa, CA
Sep 04, 2010 6:07 pm EDT
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I have read MANY complaints about the company. I too was made to believe the "lies" during a very hot and muggy presentation in Ixtapa. When I started asking questions about credits and cost, etc., the rep. excused himself and deferred to a so-called Doctor so-and-so (he showed us his business card!) who convinced me that as a member of Club Intrawest I was getting a special deal. All I had to do was send in my membership number.
Well, I did sign up for 15000 credits, which I chalk up to the heat and humidity (or perhaps stupidity!). Upon returning home, I contacted Intrawest and was told there was NO agreement between the two companies. Obviously, I was duped. While I have enjoyed stays at various Park Royal hotels, the fact that they became All Inclusive shortly after I signed makes them very expensive. Needless to say, I was not informed about the AI decision beforehand.
To resume, I must admit I regret my decision to join and would very much like to sell my credits.

ComplaintsBoard
D
9:19 pm EST

Royal Holiday Vacation Club misrepresented vacation club

Royal Holiday sold us a Dream vacation Club for $7000. They gave us a letter signed by the manager stating we were members of Platinum Rewards (Cruise program) at the following rates $65 per person perday for Mexico and Caribbean and $75 per day for Hawaii and europe. Royal does not answer the phone # in the literature. But Platinum Rewards (ICE) does I was informed bycalled Platinum Rewards @ [protected] at 3:03PM Feb.22, 2008 and talked to Steven Pesserillo.
Steven said there is no program that offers cruises at a guaranteed rate of $65 Mexico and $75 Europe. I asked him to send me a letter stating the policy but he refused. I asked to talk to a supervisor and he refused.
He said they the only program he had was a certificate for $1200 off on a cruise
I have asked for refund of down payment and aasked Credit card to stop payment.
credit card says I need letter from professional stating this is a scam.

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12:00 am EST

Royal Holiday Vacation Club Misleading and false presentation, empty promises, poor service!

During our vacation in Cozumel, Mexico, on 11/23/07, my wife and I agreed to view a presentation for a Royal Holiday vacation plan. A sales person gave us a tour through the resort which is pretty amazing in Cozumel, and offered to buy a timeshare from Royal Holiday. We liked what the company offered, but we had no plants to buy anything. Then another salesman (unfortunately, we don’t remember his name) took place and assured us that if we buy the timeshare in Royal Holiday, we will have opportunity to travel around the world spending very minimum using various discounts Royal Holiday offers. He showed us a catalog full of information about hotels and resorts in Europe, Asia and Americas – all belonging to Royal Holiday. He offered us to trade in the timeshares we own, pay difference of about $27,000 and have 30,000 vacation points annually for 30 years. We still were very reluctant to buy.

Finally, “Developer Representative” Victor Maldonado, presented us very lucrative offer: to pay $2,950 plus closing cost to a total of $3,945 and to have contract for seven years. According to him, we would have 30,000 vacation points per year for the next 7 years, plus many more goodies (discount for cruises, two-for-one airfares, bonus-certificates, easy booking, no cancellation fees, etc). There will be no annual maintenance fees, just some co-payment at the time of booking. He said that this program was specially designed to give people “taste” of the proposed plan and encourage them to buy a long-term contract. The best part was that Royal Holiday owns many properties in the countries we wanted to visit, so timeshare will make those visits very affordable. Also comparison of the value we have using our timeshare with that we would receive from Royal Holiday showed significant advantages of Royal Holiday. Everything sounded so tempting that we decided to buy this plan. After signing contract, we were given a kit (box with several brochures, coupons and certificates) and a promise that we can receive the remaining certificates during next years or as we need them. When we asked for the catalog they showed us, we were told that they don’t have it, but we can either order it for $40 or use Royal Holiday website that has all necessary information.

Problems began when we came home and tried to get this information from website – it took us almost two weeks to get our password. But even then we could see a lot of “offers” but were unable to either check availability or make reservation – for any destination and any time we got the same answer: NO RESULTS WERE FOUND. Please try a new search with a different date range or try another destination”.

Brochure from the kit listed just 14 destinations in Central and South America, but nothing in the places we really wanted to go to. And the worst part we discovered when began talking to various Customer Service representatives: we will not receive any additional annual certificates – the only one for 30,000 vacation points is that we have in the kit; we can’t make any reservations now – we have to wait until next year; there is no guarantee that we will be able to go to those nice places we were told – they will try to make booking for us. Even to get this information required a lot of time and patience – phone lines are either busy, or we got transferred to the voice mail, or just got disconnected.

Also, while browsing Internet, we discovered that just one name “Royal Holiday” brings to the screen many sites literally stuffed with extremely negative comments about this company. We understood that we became victims of untruthful liars.
Bottom line:
1. Sales presentation was misleading; promises are not supported by contract and following communication with Royal Holiday customer service
2. Instead of discussed timeshare we got just a highly paid booking agent with a very narrow choice of properties
3. Customer service is very poor.

Just recently we found information that it is illegal in Mexico to charge in foreign currency – our contract was in USD.
We sent a letter to Royal Holiday and PROFECO where we disputed the charges from Royal Holiday and requested cancellation of our contract. We also are going to contact as many organizations, web sites and groups as possible with the message – DO NOT TRUST ROYAL HOLIDAY, THEY ARE LIARS AND CROOKS.

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LLUIZ VLEZ
, BO
Mar 03, 2011 9:46 pm EST
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We have just spent our vacation at the Cancun Caribbean hotel in Cancun, Quintana Roo, Mexico and after refusing to be attend "a presentation" for the first four days of our vacation, we finally fell in the hands of a charming girl at the hotel's foyer who with almost tears in her eyes asked us please to attend " a presentation by ROYAL HOLIDAY" with no strings attached. In exchange for our kindness, she would be able to get her needed commission and we will be rewarded with a free 45 minutes massage at the hotel's spa. Happens that my wife and i were in a good mood with a few drinks cheering up our hearts and we felt like unnecessary to be uncourteous with Mexicans who in general had been really good to us, so far.
By reading the prior complains everybody knows now the tricky mechanism the ROYAL HOLIDAY of ROYAL EXPERIENCE S.A. DE C.V. salespeople use to hook you into their offer... and we found opurselves signing a contract for 7 years just to have "a taste"! but after reviewing their starling material in our room lots of questions were generated and we found several contradiction between what was offered to us and what their literature was saying... obviously, the business was a real farce!
So we read the contract again and found clause number 8 stating the right to reverse the whole business within 5 days of its signature. So I went to Sr. Cayetano Moctezuma Gomez -Sales Director Oasis- (tanoxito@hotmail.com) and asked for the business to be canceled as stated by my right in clause 8 of the contract. He kindly took my letter of request for the contract cancellation and said to me "Esta bien, cancelado!" -ok canceled- but gave me no document to proof such cancellation, never answered the emails i send to his address in his presentation cards notifying our withdrawal from the ROYAL HOLIDAY EXPERIENCE and all this cunning man did was to verbally assure me that my credit card will not be charged and if charged it will be reimburse withing 15 days, AND WE BELIEVED HIM. Well, it was all lies!
Now, I have instructed my bank to stop any payments to this company and requested the reimbursement of my money by the bank denouncing ROYAL HOLIDAYS for unauthorized payment on my credit card...
After reading the complains against this company there is no way we are going to waste time negotiating with such a bunch of crooks!
My regret is to have wasted a precious sunny morning with these bunch charming vampires that chase you and everybody just entering the hotel in order to spend a relaxing time in the hands of the nice waiters and waitresses who serve you so willingly and well in the rest of activities offered by the hotel...

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Roberta Smith
Ocean Beach, US
Aug 24, 2010 10:16 am EDT

I am going through the similar experience. At 64 and 68 we were not interested and did not go into any detail on the first package - 30 years. As we were leaving a second salesperson stopped us and stated that he thought he might have a better option for us - a 7 year $4, 100 package - we listened and looked through the Royal Holdiay resort/hotel book. We saw nothing we would be interested in, got up to leave when he came back with another book for us to look at - a RCI Resorts book - he stated that with this 7 year package we would be entitled to swap Royal points with RCI points - no problem. We looked at the RCI book and liked the resorts that were offered and also my son is a RCI member and we would be able to travel with them. With the word of this salespersonand a handshake we signed the contract.

Guess what - he lied - it was a scam - it is fraud. What he told us was what he needed to say and do to get us to sign. I have been fighting them through a dispute with my credit card company - as a fraud - as sales and services not provided as stated. Royal has offered me $0.00 refund to let me out of the contract - which of course totally unacceptable.

I am glad I have found others that have had fraudulent tactics used against them - perhaps in numbers we can fight them. Were do we go from here? Any suggestions - my e-mail is: asummerplace@hotmail.com please re: Royal so I do not delete - everything first goes to my junk mail. Maybe a class action suit if we can get others who have been scammed as we have - there must be hundreds if not thousands who are experiencing the same issue

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Jennifer Turner
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Jun 08, 2008 2:56 pm EDT

Similar experience with Royal Holiday. I also was lead to believe that the company, Royal Holiday was a good business. However, I have also found out that they're unprofesssional and unethical. They agreed to cancel my service, signed a letter and gave me verbal agreement - after shaking my hand and smiling - yet they still have not followed through on their word (although it has been over two months and dozen of calls, emails, letters, etc.). If anyone can offer any solution, let me know.

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Holiday Vacation Club scammed!

I am a member of Royal Holiday travel points exchange, got membership 2 years ago and every time I want to travel there is nothing available. I have been lucky going to Europe for 2- 4 days at a time and pay hotels out of pocket the rest of the vacation time there; ,1 time 3 days to Cancun and obligated to take the all inclusive package that is $60 daily, gym not included. I have been collecting all these points to go away on a great vacation planned for 3 months this year and there is nothing available so I had to take whatever they offered or loose my points... I paid $30000.00 to be able to go away without restrictions and it hasn't been true. I called several times to complaint to the only number they have and all I get is very nice agents who are there to say 'sorry' but members plan 2 year ahead of you! I you get a higher priority membership it may be different.

So I go to Cancun 12/17/07 for 4 days.

I was invited to hear about 'The New benefits for members' available to me. So that I could go anywhere, anytime and not to have the problems I have been having. I need $10000 to have all the points to be a ' privilege member'. In fact The salesman offered me 5 years of all inclusive benefits to 4-5 different Caribbean Resorts if i bought into the 'upgrade'; and i didn't have to use my points for those 5 years... Wow what a deal! I said oh well... 7days all inclusive for free / unlimited times/not using my points/ 100% saving points every other year. He told me yes, just pay your air fare and I was sold... At the time I had no money but $500 credit card down payment. before I left Cancun the next day I read my new contract and there it was...

Another Lie, nothing was written about all the promises made by Bernardo about my privileges... Now even my all inclusive fees are higher $20. All these dealing was done in spanish so there was no room for misinterpretation I looked for help among all the salesman at the royal palace cancun hotel where I was and everyone told me Oh wait for him and clarify it. My time to leave Cancun came and he never showed up. I wrote an e mail to Royal-Holiday the next day to cancel upgrade and there is no response. I am out of the country on a Holiday now and cant do much until Jan 2nd. I don't know what to do about it. someone help. I will go to court and face them if necessary. Is all a Fraud!

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12:00 am EST

Royal Holiday Vacation Club don't judge too fast

My wife and I purchased a membership from royal holiday club in cancun mexico in 2000 upon arriving home we checked them out and were afraid after we heard all the complaints about them. However being the optimistic people we are we decided to give them an opportunity. We have since been to several of their resorts nassau, australia, hawaii, orlando, aruba and mexico three times we are happy that we did we have some great memories we had to sit down and go over our plan to fully understand it but once we did we knew how to take full advantage of it. Our marriage was on the rocks but after some r and r and quality time seeing the world our bond is stronger than ever thanks royal holiday club my advice is dont judge these guys unless you take your first vacation with them it will be wort it.

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C A
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Jul 29, 2008 8:10 am EDT

Hi to all! I'm from Mexico, and also have an horror story from RHC.
I live in Matamoros, Mexico across the border from Brownsville, TX and in my case the people from RH contact people trough credit card usage and contact you to your home phone inviting you to a meal and a complementary week on a beach resort of you choice.

After few hours of heavy brain wash of convincing, you finally sign the contract just to find out that all that you've heard previously is a lie.

One item on the Mexican contract (I don't know if the English one is the same) is that there only two ways that the contract can be revoked:
1. During the first five working days returning all the information received from them, and sending a letter asking for the cancellation to the local office, to the legal representant and to Mexico city.
2. Only when the condemned I mean the client, fails to pay monthly/yearly the payments and the company has all the right to cancel the contract and KEEP all the money already spent.

Of course I've tried the first option traveling to Monterrey, Mexico (the nearest city with RH Offices) and as you can guess they refuse to cancel the contract at that time telling me that it has to be checked first...

By now I escalated the issue with profeco, waiting to fix this issue up, I'm sure that many persons are victims of this kind of ripoffs and the only thing that we can do in a future is be more careful and tell all our friends/family not to fall with this kind of fraud

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Barry Colburn
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Jul 22, 2008 10:48 am EDT

I have been a member since 2002 and was promised an annuity at signing and a reduced to fifteen year contract. Neither was granted. I just want to get out. BC

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ms calgal
Lake Los Angeles, US
May 15, 2008 8:34 am EDT

I got the ROYAL screw, 80, 000 credits worth, in Feb 2007. I attended the owners breakfast, since I was an origional Los Tules, Week 7 owner since 1985. I had received an offer to buy all 5 of my timeshare weeks at Los Tules (2), Sheraton Hacienda del Mar in Cabo, Sol Mar (2) in Cabo. I was given 5 contracts to purchase all of my fixed weeks at my origional purchase prices which would exceed my purchase price of the Royal contract..

Well, to date, the took over my Los Tules week 7 luxury townhouse, haven't paid me the contracted purchase price, and I was unable to use my time in 2008! I have not been paid off for the other timeshares yet either! This is truely devastating to me, since I not only must pay the yearly fees on the Royal contract, but also the maintenance fees on the other 4 timeshare units! The whole purpose oth the contract was to reduce my maintenance fee yearly outlay! Worse yet, I have been unable to schedule 2 weeks in Los Tules for January or February!

I need to join a class action lawsuite against these crooks. Please contact me if anyone can help us in any respect.

Thank you CAL

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barb eisinger
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Feb 06, 2008 11:21 pm EST

I am wondering how we could get together and perhaps find a lawyer to deal with our complaints. I have had nothing but trouble with Royal Holiday and continue to do so. This has been going on for years.

Maybe we could jointly write our problems and make sure they are known to the company. There must be someone in charge whom we can speak to.

If anyone has some ideas, pls. advise.

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12:00 am EST

Royal Holiday Vacation Club fraud & cheating!

I signed with Royal Holiday for a Platinum membership in September (2007). In spite of being Mexican, I write my complaint to this American web-site because, as far I understand Royal Holiday is an International company with headquarters in Miami.

I have not had time to "enjoy" the benefits of my membership but problems came first. Before the Platinum membership, I had signed another agreement in August 26 for a Bronze membership, but soon they convinced me that a Platinum membership was the better. Their offer seemed to be good and I signed the new agreement in September 17 (2007). The first line in the new contract explain: "Modification agreement" in reference to the first membership acquired in August 26 (quoting the number of the original agreement). And, of course, this new agreement canceled all the obligations of the original document signed in August 26 and described the new financial obligations.

I was happy and everybody was happy. But it was a lie. Royal Holiday took more than 9,000 dollars (91,000 pesos) for this new agreement and have continued charging me 750 dollars a month for the old agreement, which it means that they are collecting money from the two agreements. And that is illegal.

I have not received either the "certificate" of reimbursement from Granthix Capital Financial Services nor the "fabulous" platinum card. Instead, I have read horrors about ROYAL HOLIDAY. I WILL SUE against Royal Holiday, by fraud. And I sum my complain to thousands of scammed Canadian, American and Mexican people

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margaret wright
,
Oct 14, 2007 12:00 am EDT

Royal Holiday made promises and lied about the contract.Our contract does not mention the five day cancellation policy. We paid with credit card using Citibank , thinking we had protection, but Citibank is not standing behind us... This was July of 2005, we are still fighting Royal Holiday and Citibank over the charges and fraudulent contract.

Beware!

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LAURA ZARATE
,
Feb 25, 2008 1:11 pm EST

ROYAL HOLIDAY IS A SCAM
Royal Holiday Club from Los Tules in Puerto Vallarta sold us at time share contingent upon the purchase of our existing timeshare, we made it perfectly clear that would be the only reason we would purchase it.

They guaranteed that our timeshare would be purchased in 180 days from the time we Signed, they (RHC employees) contacted International Leisure Group and produced a guarantee of purchase of our existing timeshare,(Royal Holiday employees evaluated the value) hence we believed them and opened an account RCI thru Bank of America, Tony Navarro and Javier Machado of Royal Holiday Club (sales personnel) assured us that it would be 6 months before B of A would send any account statement and that by that time the purchase of our existing time share would be completed, this occurred on 7/2/07.

Upon thinking about the contract we went back Los Tules and tried to cancell the contract on 7/05/07, they told us not to worry and went on to re-assure us that we were only doing an exchange, we then asked why we had to open an account with RCI Bank of America they told us that many prospect buyers had change their minds after recieving the money from sales of their existing timeshare and this was only a precaution on their part.

As soon as we got back from vacation we faxed proof of ownership of our existing time share like were asked to International Leisure Group, a few weeks went by and nothing happened by this time we had a bank statement from B of A we contacted Tony Navarro @ [protected] Ext 107, he said he would contact Gene Cantrell and again re-assured us everything would be OK. Well nothing happened but on August 20th after numerous calls to Royal Holiday, Gene Cantrell called and said we had to pay closing cost & interest to Mexico in the amount of $ 2,619.00 (we paid) they promised (Gene Cantrell/Joe Harrison/Jack Lewis) that the deal would close on September 10th 2007. As you can seen we worked with them in good faith. I later had to dispute this charge because they failed to provide the service.

This was now October 20th and nothing happened, we closed the accounts. Bank of America wants to open the account
with Bank of America. We will continue to dispute these charges. Attached are similar cases against RCH.

I have contacted the disputes department @ B of A.

Leonardo Zarate/Guadalupe Tamayo
Laura Zarate/Fernando Tamayo
cc: BBB @ 5050 Murphy Canyon, Ste. 110
San Diego CA 92123

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Gary McSparen
,
Dec 12, 2007 6:15 pm EST

We understand your disappointment with RHC. We have been trying ( with NO success ) to get a copy of our contract from them for 2 yrs. My husband bought a membership from them in 1997. It was ONLY supposed to be for 10 yrs. NOW in 2007 they claim it is a 30 yr contract. My husband would have never agreed to a 30 yr contract at our age. RHC is deceitful and they lie. We now have to have our lawyer get involved to deal with this mess.

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12:00 am EST

Royal Holiday Vacation Club Scam

We were promised all kinds of stuff to lure us in. We were told that we would get our investment back after 30 years but if you read the small print on back of certificate it is not true. We did some comparison shoping and found that it was actually cheaper to book vacations though a travel agent or Expedia than it was through Holday Travel. The royal holdiay website is also a joke. When you try to book a vacation, it keeps telling you that it is unavailable. Also your annual membership can go up every year, they tell you that they need 70% of membership approval to do so but that is not true. They also can collect special fees for such things as hurricane damage. We were told by our sales rep in Cancun Mexico that if we were not satisfied or found that we did like the program we could cancel at anytime and get a full refund. I called to cancel and get a refund and was told that we cant cancel and can not get a refund. They keep telling you to call back at a certain time or they will call you and they never call back. We purchased our Royal-Holiday vacation in Cancun Mexico at the Grand Oasis Cancun The week of October 26, 2007. the high pressure sales there is unbelievable. We used to like going there but will never return to that hotel again.

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eve mendez
,
Nov 20, 2007 10:34 pm EST

In 2005 they grudgingly asked me to write a letter to a Program director Mr. Gorgona ? for Premier Holiday Travel.
My beef was the same , twice i tried to book a vacation and twice I could not get the Hotel I wanted which was the the same Hotel I was coaxed from The Real Chain of Hotels. Well I mailed that letter and never again heard from them till yesterday
and it was someone on our end (somewhere in U.S.A.) trying to talk down to me and threaten me with damaging my credit.
they did not let me get a word in, then at that time i was willing to take on my initial loss , but now I'm willing to fight and will seek legal action as well as trying to get the past monies , and from what I've read on other posts... it seems like they love pulling a quick members meeting for the newbies and writing back to you to tell you it was a complete success and you now owe an extra one time $499 fee ! for upgrades? shame on the Mexican Government for not taking a proactive stance and dissolving these cockroaches ! they must not understand that this will directly Impact future travel Dollars for them! Well hopefully we will get somewhere, I would love to inform Someone whom cares in Mexico respectfully and cordially but where would I start?

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12:00 am EDT

Royal Holiday Vacation Club 60 day cancelation promised but not true

My name is Carmen Azevedo. My husband David and I stayed at the Oasis Cancun January 13-20/07 on our honeymoon. When we were checking in we were directed to the concierge to set up a honeymoon package, which we never received. The lady that helped us set up a meeting on Sunday January 14/07 with what we thought was the Nolitour representative as sit was at the same time as what we had on our package. When we arrived on the Sunday the meeting was in fact with a representative for Royal Holiday which has an office set up at the Grand Oasis Hotel.

We were given a tour of a suite, and then sat down with Art Martinez from Royal Holiday. We signed up for a package for just under $3000.00 that was for travel coupons good for 5 years. We were told we had 60 days to cancel this contract for a full refund. Upon signing these contracts it appeared that we were signing up for a package for $10,000.00 and there was no mention of the cancellation that he advised us about. Mr. Martinez assured us that we were not signing up for that. Mr. Martinez crossed off the portion of the monthly payments to prove to us that we were only signing up for the 5 year package. He also wrote on our contract that we could cancel and either keep the gifts in exchange for the payment we made on our Visa or cancel for full refund. He did not write 60 days on it however.

On Tuesday January 16/07 after having second thoughts about what we signed up for I went back to the Royal Holiday office at the Grand Oasis to cancel the contract and hand in the packages we were given. I was directed to speak with Mr. Octavio de la Canal – Sales Director. Who had me write a letter stating that I wanted to cancel and the reasons why. He advised me I had to take the packages home with me as they are to be returned once the amount was credited back to our credit card. I asked Mr. de la Canal for a copy of what I had given him stating our intent to cancel and he refused to do so. We would never have knowingly signed a contract committing us to a monthly charge of roughly $200.00 as we advised Mr. Martinez of our situation of having just gotten married , purchasing a new house and not having a full idea of what our monthly expenses were going to be. At this stage of our lives just starting out and potentially starting a family in the near future we would never commit to something like this.

Upon arriving home we received a statement from Royal Holiday asking for the first monthly installment of this contract. I contacted Royal Holiday to discuss this situation and spoke with Mr. Molina who advised me that we only had 5 days in which to cancel the contract, which we did within 2 days. He advised me that they did not receive a cancellation letter that Mr. da la Canal advised me he had sent in. Mr. Molina advised me that he would look into this and when he called me back he advised me that the resort advised him that we did go there to cancel the contract, but were resold on the package, which is absolutely not true. I tried to contact Mr. Martinez using the cell # that he wrote on our contract only to find it is not a valid number. I have also tried to email him using the email address he provided us and have not received any response.

Thank you

Carmen Rodrigues Azevedo

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12:00 am EDT

Royal Holiday Vacation Club Royal Holiday Club is a fraud!

Harold R. & Barbara J. Bence
PMB #154, 41 E 400 N
Logan, UT 84321
Phone: [protected]
[protected]
Email: [protected]@msn.com

To Whom It May Concern: June 29, 2007

On December 1, 2005 we were vacationing in Puerto Vallarta and approached a vendor to purchase a couple of tours. The agent suggested he would discount our tour tickets if we would go listen to a sales promotion for Royal Holiday. Unfortunately, we accepted his offer and thus the beginning of a very disappointing adventure. Reference below is in regard to Contract 3-101419, Account #[protected]-3.

Needless to say we were “taken in” by the offers of an annuity, reservations anywhere at any time, two for one airfares, etc. Also we fell for the offer of the purchase of the time share we presently had. We have a signed statement from the agent that we would receive money for our time share within 180 days, payable 30 days after proof of ownership and deed. In this signed statement is also included the following statement. “We also guarantee to accept into our rental program 4 weeks per year from Royal Holiday Club at 1,100usd per week net to owner starting July 2006.”

The entire price was quoted at $20,950.00. We paid $10,475.00 down, closing costs of $402.50, Administrative fees of $496.50 and 15% sales tax of $3,142.00 totaling $14,516.00. This left a balance of $10,475.00. We were then called later in the month of January and told we needed to pay a “one-time service fee” of $599.00. After several telephone calls requesting this money we asked that it be submitted in writing. This was received so we sent the money. We had searched our papers trying to verify that this money was going to be requested but to no avail. We operated in good faith and trusted that ARS (travel service for Royal Holiday) would also.

January 28, 2007 a developer’s cash-out offer was received. A check in the amount of $8,100.66 was sent to Travel Experience (ARS) as Payment in Full of the above mentioned contract.

We have made numerous telephone calls, have many emails, but to date have received absolutely nothing from anybody. The last telephone call we made they requested that the signed copy of the agreement alluded to above be faxed to them. We did that and have received no response. We have paid the annual fee once because of their threats to turn us over to the Concord Servicing Corporation, their collection agency. We wrote to cancel the contract but to no avail. If anyone has any suggestions of anything further that can be done please advise.

Harold R. & Barbara J. Bence,

Copies were sent to the following:
Royal Holiday Club www.Scambusters.org
Mexican Administration for Tourism
US State Department
Utah, Arizona, California and Florida Better Business Bureau
Attorney Generals of Utah, Arizona, California and Southeast Florida
American Association of Retired Persons (AARP)

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12:00 am EDT

Royal Holiday Vacation Club Poor service!

Like more than 500 others, with whom we are joined together in a Yahoo group, we were scammed by this "club/hotel" in Playa del Carmen, MX. We were promised everything but the moon, in a three-hour closed-door presentation at the hotel. We thought it was a fantastic way to travel and save some money. But after we signed up, it has been nothing but hell ever since. First, they never followed through on ANYTHING they promised. They lied, cheated and stole from us, promising WORLD CLASS ACCOMMODATIONS at THOUSANDS of great resorts, but never even sent "the book", not delivered on ANYTHING they promised. Within our group, there has been approximately $1-million lost to these thieves. If you visit in Mexico or the Bahamas, BEWARE of any group under the name of ROYAL HOLIDAY VACATION TRAVEL CLUB or PREMIER HOLIDAY VACATION CLUB and if you visit Playa del Carmen stay clear of a gorgeous hotel called HACIENDA VISTA REAL. It is little more than a FRONT for these SCAM ARTISTS.

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Jane78
San Diego, US
Jun 03, 2013 12:05 pm EDT

I've heard before about the scams being committed by Royal Holiday, it seems like Playa del Carmen is full of fraudulent timeshare companies. We purchased a Royal Elite timeshare with Sandos Playacar for a studio unit. One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. They are deceitful. Beware. This is a forum with more Royal Elite Timeshare Complaints:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

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eve mendez
,
Nov 20, 2007 10:38 pm EST

100 million percent!

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12:00 am EDT

Royal Holiday Vacation Club membership scam

My wife and I were in Ixtapa, Mexico on our vacation when we were introduced to Victor, a Royal Holiday salesman and he’s persuaded us to purchase a contract with Royal Holiday on June 4, 2007. We were promised by this guy that we could stay at any Royal Holiday's resort or any contracted hotels, such as Sheraton, Wyndham, Marriott, Hyatt, and Radisson at anytime in over 300 countries at some incredible membership points that we have purchased. We came back to the states two days later to find out that what was promised to us is not true so we contacted Victor by email to cancel our contract and demand for our refund. He asked us to send him a written request. He also stated in the email that we should be getting our member ID within 30 days and if we still are not satisfied with them, then we can cancel our contract anytime after. We overnight our written request for cancellation, and we were put in touch with Jaye, one of their customer service person. We told him that Victor has wrongfully lead and present us to purchase the contract, and we were very disappointed with Royal Holiday. Jaye told us to give him about a week to come up with some deal that will accommodate us. We did not get any respond from him over a week so we called him, and his respond was he still needs more time. We decided to give Royal Holiday another try since they already charged over $33,000 to our American Express account so we called the travel service department to book for a night at Sheraton hotel in San Diego, and the respond from them was "we do not have any contract with Sheraton hotel in San Diego". What about over 3000 hotels and resorts in over 300 countries that Royal Holiday promises, we asked. "We only have Wave Crest at Del Mar in San Diego and it's not available now" is the respond we got. Again, we contacted Jaye and Victor to let them know about their services and demand for refund; however we did not get any respond from them. We are trying to do everything we can to stop innocent travelers from getting scammed by Royal Holiday by getting our story to all news channels including local and national. We hope that no body will have to go through the nightmare we have gone through

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Gary McSparen
,
Dec 12, 2007 6:38 pm EST

We wish you good luck in getting your money back. RHC is worthless. We are trying to get out of a contract too. Let us know what you find out if anything. We need all the help we can get. G and L McSparen.

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12:00 am EDT

Royal Holiday Vacation Club timeshare scam!

Hello Everyone!

Our Cancun vacation at the Oasis Cancun Resort - Booking Id # 357963:

We arrived on July 15th - went to our room there was 1 working elevator for the whole hotel. There were drunk people everywhere - trash all over - empty cups/ plates of food etc. When we got to our room it smelled so moldy and the only light switch that worked had a strobe light in it - flashed continuously. There were fire ants on the balcony and it was not ocean front(as promised) - then we found cum stains on the bed - I complained- nothing happened. The next morning (2 of us had nose bleeds probably from the mold) we went down to the lobby and asked for help they asked how we made our reservations and we said "Bookit.com" they told us to talk to Jesus our "Bookit.com Rep"- we complained about all of the above and he said he did not know if he had anything available but we needed to go to the Grand Oasis for our meeting and maybe they could do something. We went to the Grand and met a woman named Cecilia - she took us to breakfast and showed us a room where she said we could be staying - then she took us to a Lobby meeting room in the Grand, where they started explaining this package. We told her we wanted to think about it and she went and got her boss who told us if he let us walk out he knew we would not come back (That's when the promises and bonuses which proved to be untrue were given), they did not leave us alone at any time & they kept sending one then another over to talk to us to occupy our time (a private conversation was impossible!). He said they could upgrade our room(at the Oasis, not the Grand) and meal plan - After 4+ hours we signed up. They did get us a new room and a upgraded meal plan. The new room was better 1 king bed and we had to have 2 portable beds bought in for our boys, but still not what we expected. When we got home we started looking at the Royal Holiday book and found out that what they said in the meeting was different from the book. Because we took the bronze plan there is not enough points to even pay for 4 people for one week much less the airfare that they said we could use our points for. So we contacted them and told them we wanted to cancel - we were threatened and told we were beyond the 5 day grace period and they would come after us - take the money out of our checking accounts if they have to. We were never told we had 5 days to cancel but we did attempt to find the people we dealt with at the Grand on 3 occasions as we had questions and concerns & had decided to not join or participate in the "Club",, but there was no one in the Grand lobby meeting area where we had our initial meeting!

For Bookit.com: A total list of problems with our room:

1 working elevator/ only went to 5th floor - we were moved to the 6th promised ocean front - ended up with lagoon view, strobe light, smell extremely bad - mold, Air Conditioning did not work properly and quit working completely in new room! New room had 1 king bed - my sons were on 2 portable beds trash everywhere - from night parties (cups/plates of food sitting in halls and stair wells) puke on the floor in the hallways, couple screwing in the pool in front of everyone-Witnessed by even small children-during the day - while this may be a turn on to some not what I wanted to see on vacation.

If you did not turn in your card for the beach towel - it cost you $50.00 - hidden charge! Huge cockroaches in the hotel at night! Refrigerator was missing from 1st room and the refrigerator did not work in our "new" room...
Advertised as a family resort - there were teenagers/young adults running around cursing/fighting/ being obnoxious and raising hell until early in the morning - this was every night!

We had a GREAT trip last year (other family members as well) staying at the JW Marriott, Visiting Tulum, Isla Mujeres, and Xel-ha etc. We anticipated another great trip and had already began planning a group trip with family & friends (20+ people including children) next year, an annual summer trip/vacation to Mexico for many years. Cancun, Isla Mujeres, the people and culture are awesome! All in all we made the best of a very bad trip and I doubt we will ever return to Cancun! Paradise lost to those who would enjoy!

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D.amigo
Belleville, US
Jan 06, 2010 3:32 pm EST

I am frustrated to no end with Royal Holiday. I am writing this complaint in the hopes that everyone will wise up to this fraudulent company and avoid making the worst purchase of their life.

I purchased a vacation plan with Royal holiday in 2006 based on the FALSE promises by the salesman of complete travel flexibility and locking in the cost of my vacations. During the sales presentation, I was promised that the 30, 000 points I purchased would be plenty for 2 weeks of holidays per year to anywhere in the world. When I read the catalog later that same night (after signing), I realized that most of the destinations cost well over 20, 000 points per week and with many restrictions. The two week vacation promised would be virtually impossible!

The day after I purchased I called to cancel and was told by their staff that there were absolutely no refunds. I now know that it is the law in Mexico to have 5 days to rescind your contract, but unfortunately at the time I was unaware and of course they didn't tell me. Consequently, I tried to make the best of it and use the timeshare, but then I started having the following problems:

1) I was told that there would be amazing flexibility when booking vacations. When I tried to book a trip in 2006, I was not able to book for the two times that I had wanted, even though I called well in advance. Instead, I was forced to book for my last choice of time, and I could only travel from Sunday to Sunday. I do not consider this tremendous flexibility!

2) I booked a trip for August 2006 to the Bahamas. When booking this trip, I was advised about a 'resort fee' of $475.19 for my guest and me for one week. When I asked about the nature of this fee, I was told that my vacation points only apply to the room, and that I would have to pay this extra fee for the week. This was another example of something that was not explained to me or included in my contract upon purchasing the plan. All of a sudden, the vacation plan is getting increasingly expensive.

3) I experienced a third example of misrepresentation for my trip in February 2007. I was booking a trip to Cancun, and was advised of an all-inclusive fee of $672 for me and my guest for the week. Again this was another fee that was never explained to me or included in my contract. With the cost of the flight and the all-inclusive trip, I could easily book a package online for cheaper. Why did I get charged $20, 000 to pay even more to take holidays?

4) In 2009, I found it almost impossible to book vacation time anywhere outside of Mexico and the Caribbean. The plan is not flexible as I was promised it would be.

5) I signed a contract with an annual fee of $570. They promised me that a timeshare would "lock in the cost of my vacation". Now I am being told that the annual fees have increased to $725! How high will they get in the future? When I inquired about the increase, I was told the fee increase was in the Operating Rules. I never received the operating rules, nor did I have any fee increases explained to me.

In short, the lack of availability or resorts, the misrepresentation of value to the points, the increase in hidden fees, and the poor standard of the rooms are the reasons why I am demanding that they cancel my contract. This vacation plan was completely misrepresented to me in the sales presentation and I will no longer tolerate spending money for something that was not what I agreed to upon purchasing my plan with Royal Holiday.

I have been contacting their staff since November, and just keep getting passed from person to person with no real response. I feel like a broken record having to repeat my story. I finally felt like I was getting somewhere with Mario Sanabria as he made an initial (low) offer, but when I rejected it, they put me back to the commentsquality email address with no name. They are too ashamed of their product to provide me with their name!

I've read so many bad reviews of this company, and watched all the videos online now. I think all of us that have been scammed by this fraudulent organization need to get together to demand our money back and put this company out of business. Spread the word...DO NOT BUY ROYAL HOLIDAY UNLESS YOU HAVE MONEY TO BURN!

Here are a few emails addresses of people I've been talking to...
Comments Quality Royal Holiday - commentsquality@royal-holiday.com
Monica Espinosa - service@royal-holiday.com
Figarella Vazquez, Xiomara del Carmen - xfigarella@royal-holiday.com
Sanabria Ramirez, Mario Carlos - msanabria@royal-holiday.com

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Rglaude
Laurel, US
Mar 18, 2012 3:41 pm EDT

unable to contact ANYONE by phone or email to cancel before 7 days and this has been since return to the states February 18th 2012 . I paid 500 dollars.
I have alerted my bank because they were going to take out montly payments.
I was given names and unable to reach any of them!
Maria Navarro
Yasmin Gomez
Golden Tours
Sheena Kemp
There are no numbers that work.
I want to cancel this contract and get my money back!

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Mexican Timeshare Solutions
, MX
Feb 16, 2011 6:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Timeshare Owners,

We invite you to get to know our services at G&G Mexican Timeshare Solutions. We are a Mexican based company that specializes in cancelling contracts purchased under fraudulent premises. We offer free consultations to anybody interested in our services to discuss the details of their case.

We are empathetic to victimized consumers and we work on a contingency basis; which means no upfront fees, and if we don't achieve results, you don't pay us a cent.

We look forward to helping you in your claim.

Customer Service,

info@timesharescam.com

[protected]

www.timesharescam.com

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Ms.L
,
Jan 08, 2010 10:37 am EST

My husband and I just came back from Nassau Bahamas getaway, we met these people through sweet talking of their two representatives in front of their presentation room. Appointment made to make it short for the next day, the catch for you to go was the FREE BREAKFAST and prize drawing and free t-shirts to give away. We were not really attracted to the give aways, we were more interested on the presentation since we always love to travel, we thought this could be a beginning of something worth to spend money for future vacations!
The day of the presentation people welcome you as if you are one of them, a lot of stories to tell and get down to the business, tour will make you more attracted. They will never give you a chance to ask questions or think of what they are trying to offer, instead they will tell you all the nice things of a DREAM VACATION without spending too much! they will force you to say YES or if you have DOUBTS that's a NO NO..they will give you options after options until you are LURED.
Fortunately, my husband and I realized it was a total SCAM, all the acting and MS NICE ATTITUDE totally change after we are convinced that we are not getting it! We were LEFT alone on the table with the first representative like a piece of TRASH!~!
The REALITY is even more obvious when a next guy came to lend a HELPING hand to the 1st one, ofcourse that was denied the man was shaking to death because his TACTIC was never effective...(so happened my husband is a graduate lawyer) he was becoming RUDE, ripping a piece of paper infront of us w/ a total FRUSTRATION!
The last person came and still trying..in other words they all gave up on us.
We are now back home and feeling more secured. It was an experienced we will never forget, and until now it's a TOPIC of discussion in my household.

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12:00 am EDT

Royal Holiday Vacation Club Scam artistic at Royal Holiday Club and Hacienda Vista Real

I was scammed, lied to, falsely led, and denied service by scam artists at the Hacienda Vista Real on behalf of the Royal Holiday Vacation Club. Needless to say that I lost a very substantial amount of money and my vacation was ruined twice. I filed a complaint with Profeco but received no real help. Although a settlement with the "supplier" was reached in January 2007, I have received nothing to compensate for my losses. Profeco is going to close my case just because a Royal Holiday representative does not show up. You can see how simple it is to scam you in Mexico. My money is stolen, my time is wasted, and this is the end of the story. Do not buy anything and do not rely on Mexican governmental organizations - they will not protect you!

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HUNTER Liars
HUNTER Liars
, MX
Feb 23, 2012 9:38 pm EST

HUNTER Liars, la división Legal de Travel Time puede gestionar para Ustedes un Acuerdo de Terminación Anticipada de Contrato de Membresia en un plazo máximo de 45 días hábiles.

Los honorarios son bastante razonables, solo $1, 299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).

Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.

Siempre funciona, cuando se sabe lo que se hace.

+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx

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12:00 am EDT

Royal Holiday Vacation Club they will lie about anything to sell useless memberships

On March 18, 2007, my boyfriend and I arrived in Cancun International Airport (CUN) where we were approached by a travel information representative to attend a 60-90 minute Royal Holiday Club presentation. In return, we would receive free tickets to two Cancun excursions, regardless of whether we sign up for a membership or not. We agreed to attend a presentation the following day at Hyatt Cancun Caribe. During the presentation, Royal Holiday Club explained that they are not a timeshare but a vacation club. Members are able to purchase points and exchange these points for vacation time, hotel stay, airfare, and other services. They began by showing us around the Hyatt hotel and their vacation suites. They explained that once members, we can stay in these suites as they are part of Royal Holiday’s vacation destinations.
We were offered a 15-year bronze membership for ~$15,000. We quickly declined this offer as it simply was too costly, and we are not prepared for such a significantly large commitment. The presenters were very persistent and continued to present other offers, lowering the membership length and price. We denied each successive offer and were about to leave when a Mr. Art Martinez, who claimed to be Director of marketing of Royal Holiday arrived. He presented us with a 5-year membership for $3095. We told him it seemed like a good offer, but we would like to sleep on it and first do some research on their company. He said the offer is only good for that day, and continued to give more explanation as to why this is the best offer there is. He assured us that once we were members, if we had any questions he would only be a phone call or e-mail away. He gave us his “personal cell phone number” [protected]) and his “personal e-mail address” ([protected]@yahoo.com), and he would be able to personally help us with any issues that might arise. He assured us during the presentation that he’s available anytime for any questions. He encouraged us to call and e-mail him anytime and even told us that he wants to be the first person we contact for any issues with our membership. To this day, Mr. Martinez has never returned one phone call or email.

Mr. Martinez explained that we have 90 days to decide if we want to upgrade to the Bronze 15-year membership. He showed us “examples” in the membership that showed samples of what monthly payments would look like if we decided to upgrade our membership. If they don’t hear from us within 90 days, then we can simply just keep our 5-year membership with no further obligation. We signed up for the 5-year membership, paid in full. To ensure we were on the same page, we reviewed with Mr. Martinez that our membership was for 5 years for $3095 which included the items listed in List A. We were all in agreement. We again triple checked with Mr. Martinez that the charge to my American Express card was for $3095 with no further charges. He said, “Absolutely, no other charges will be made because you are not authorizing future charges.” I also asked him to tell us of any fine prints or hidden fees within the membership. He assured us that there were none. Seven hours later, we were members. After we agreed to a 5-year membership, it was only then when he gave us a large bag that contained a 2-inch tri-fold portfolio which included a book of travel destinations and directories and a box that contained the travel certificates. When we went back to our hotel after the presentation, we went over the membership and the certificates. To our dismay, we realized the “examples” shown to us of sample payments for the Bronze 15-year membership plan was actually a promissory note to make those payments! We also discovered the value of the points was not what it was described to be. Many of the destinations were well over 20,000 points per week – with many restrictions – making the one week per year virtually impossible. You could do one week per year if you went to certain locations during non-peak times (but, this wasn’t how the plan was described). In the back of each travel certificate we found multiple fine prints. These fine prints were purposely not divulged to us even when presenter Mr. Martinez was specifically asked to disclose if there were any. We also found an alarming amount of discrepancies with the membership we agreed upon vs. the membership that they actually sold to us. The value of the plan was definitely not as described or as promised. We called Mr. Martinez’s personal cell phone the very next day to cancel our membership. There was no answer from Mr. Martinez. After multiple attempts, we were finally able to get a hold of someone at the Hyatt Cancun Caribe. We were swiftly and rudely told that there are absolutely no refunds or cancellations and that no one was currently there that would be authorized to help us with the matter.

We later discovered that this statement alone along with a clause written in the membership agreement is illegal according to Mexican law. (See http://www.mexicolaw.com/LawInfo24.htm) There is a clause in the contract that states that I am not allowed to cancel the contract. This clause is illegal. Mexican law does not allow me to waive my right of cancellation. Mexican law also requires that I receive sufficient and truthful information about the products acquired
(Articles 32, 33 & 34 of the Federal Consumer Protection Law). Clearly this was not the case. Mexican law also gives me the right to rescind the contract when the products acquired are defective in manufacture or hidden defects (Article 82 of the Federal Consumer Protection Law).

After finding this out, we started online research on Royal Holiday Club and found yahoo and msn online groups that have been formed by people who were also scammed by Royal Holiday Club along with multiple sites with dozens of complaints against this company.

http://groups.msn.com/RoyalHolidayClubConsumerAction/messages.msnw

/URL removed/?q1=ALL&q4=&q6=
&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=royal+holiday&Search=Search

http://www.complaintsboard.com/?search=royal+holiday+club

A week after returning from our Cancun trip and many unsuccessful call attempts to Royal Holiday Club, we finally received 2 voice messages from “John,” a representative from the Royal Holiday Guest Relations Department. He welcomed us to the club. He stated he is our contact person should we have any questions. We called him several times but no answer. A week later, we received two letters from Concord Servicing Corporation (CSC) stating that my American Express card will be charged monthly for our Royal Holiday membership. We immediately called CSC to explain that we have fully paid for our membership and that I did not authorize any further charges to my account. CSC suggested contacting Royal Holiday.

We again attempted to contact Mr. Art Martinez. This time, the cell phone number seems to be out of service and we never get a single response to our emails. After failed attempts to contact Mr. Martinez and “John”, we tried the toll-free number for Royal Holiday. Several more attempts were made to contact Royal Holiday, at least once a day since we received those CSC letters. Of these attempts, there were only 3 occasions when a live person answered the phone. We first spoke with “Alvin”, a customer service representative. We explained to him that our 5-year membership was paid in full and we don’t owe Royal Holiday anything. He said it is showing up in their database that we are members for 15 years and have a balance in our account. He said they may have made a mistake at the presentation. It’s possible that the presenter and the secretary who wrote up the membership may have miscommunicated. He then said he will inform our ‘personal advisor’, “Mike Mora”, of our situation and to make sure Mike Mora calls us back the next business day. Our phone calls were unreturned.

The second successful phone call, we finally spoke with John. John listened to our issues. However, said he could do nothing about it because he was unauthorized to make any changes. We asked to speak to our ‘personal advisor” Mike Mora, but John said Mike Mora was unavailable but will call us back the following business day. Again, there was no call back. When we finally were able to speak to Mr. Mora on May 11, 2007, we explained the same issues to him. He said he will call the Royal Holiday Cancun office to clear things up and will call us back the following business day. Once again, unreturned phone calls. Again, we continue to make calls to cancel our membership, but time and time again have no success getting a hold of a live person that can help or at the very least give us any definite answers.

Royal Holiday Club gave a presentation of deceitful lies. They purposely withheld important details and provided falsified information to lure us into signing up for a fraudulent membership to take our money.

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Jul 29, 2008 7:51 am EDT

Hi to all! I'm from Mexico, and also have an horror story from RHC.
I live in Matamoros, Mexico across the border from Brownsville, TX and in my case the people from RH contact people trough credit card usage and contact you to your home phone inviting you to a meal and a complementary week on a beach resort of you choice.

After few hours of heavy brain wash of convincing, you finally sign the contract just to find out that all that you've heard previously is a lie.

One item on the Mexican contract (I don't know if the English one is the same) is that there only two ways that the contract can be revoked:
1. During the first five working days returning all the information received from them, and sending a letter asking for the cancellation to the local office, to the legal representant and to Mexico city.
2. Only when the condemned I mean the client, fails to pay monthly/yearly the payments and the company has all the right to cancel the contract and KEEP all the money already spent.

Of course I've tried the first option traveling to Monterrey, Mexico (the nearest city with RH Offices) and as you can guess they refuse to cancel the contract at that time telling me that it has to be checked first...

By now I escalated the issue with profeco, waiting to fix this issue up, I'm sure that many persons are victims of this kind of ripoffs and the only thing that we can do in a future is be more careful and tell all our friends/family not to fall with this kind of fraud

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cee
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Oct 21, 2007 6:24 pm EDT

Been there and was had even worse and lied to like a dog.

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Luis Vega
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Oct 07, 2007 9:11 pm EDT

I was contacted by Royal Holidy to go to his presentation and they show everything really nice and colorfull and they keep tring for you to join and just keep insisting and insisting and I kept saying that we would like to think about it and they just keep putting the numbers even nicer until you sign the contract. Finally after about 20, NOs they gave up and gave us a certificate for 3 nights here in Puerto Rico with about 20 disclaimers on the back that practically make it imposible for your to actuall go. Than the day after I searched the web and found all these complaints and stories that confirmed my gut feeling. I hope that other people read all these complaints. And before I go I would like to recap on two sayings or phrases.. "Nothing is for free" and "I'f it looks to good to be true, it probably is".

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12:00 am EDT

Royal Holiday Vacation Club royal holiday scam visitor in nassau

On May 8 2007, we went to Nassau for 3 days vacation. I attended a seminar at the Wyndham Nassau Resort hotel which was arranged by an organization named as "Royal Holiday". A sale representative & sale Manager tried to sell us a holiday package. It should be an half an hour presentation with no obligation to purchase anything. However, the sale team hold us for 4 hours until we joined a trial member package. The sale representative told us that with this package, we will pay a fixed hotel price for 7 years everywhere around the world that we want to take our vacation. It sound good...
We did not see the package until I signed the contract agreement. When we returned to the hotel, we reviewed the package contents and realized that, the package did not indicate the same deal with the fixed hotel price as sale representative told us.

On next Morning(5/9/2007), I went to the sale office and tried to see the sale manager. No one let me to talk to the manager. I had to talk to a female clerk who did not want to identify her name. I requested to cancel the contract ( in the contract indicated that I have 30 days to cancel this contract with full refund). She was denied and ignore my request. I requested for a contract cancellation form and the requested her to put a cancellation on my contract. However, she told me the contract was already sent out to the main office. I had to put my request in a piece of paper with my signature. I requested her to put a time stamp with her signature to acknowledge my cancellation. She hesitated to do that. I was refused to leave the office until she did that. However, she refused to write her name along with her signature. I returned the whole package and asked her to check the content of the package and signed to accept my return package. I told her that since this package was cancelled, I denied to make any payment.

When I returned to US on 5/9/2007, I called my credit card company to dispute any charge that submit on the behave of Royal Holiday as part of this contract. When I received the credit card bill, the charge was on my bill with the posted date of 5/22/2007 for the amount $775.00 I also received another bill from "Monterey Financial Service in California in reference to this contract for the amount of $156.25.

I don't know if these group of people working at Wyndham Nassau Resort are really represent Royal Holiday. The contract did not have the Business address, phone number and the manager who signed the contract did not have his name on the contract. Anyone who plans to travel to Carribean. Please be aware of this scam. Do not waste your time to attend this seminar. It does not worth. Please think twice before you attend this seminar.

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Disgusted with Royal Holiday
Hallandale, US
Sep 02, 2009 10:27 am EDT

My husband and I were caught in this scam also in 2008. We have refused to pay them any more monies as their incentives have turned out to be utter lies and deception. We have indicated to our Bank to charge back any payments from them. They have called our home leaving threatening messages etc. and I have indicated to them that I would be visiting the Bahamas and advising every prospective client who enters the Wyndham Hotel about their trickery. That was last month and since then I have not heard from them again.
Have you gotten anywhere with dealing with them?
Denyse

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12:00 am EDT

Royal Holiday Vacation Club high pressure tactics, offers they don't keep

This video is about companies in general who sell vacation plans, timeshares, point systems. Video that shows how these scams are world wide. Different continent, same scam

http://www.youtube.com/watch?v=i36A0jfTzOs

Although this is not about Royal Holiday, Royal Holiday uses the same presentation tactics seen here. They tell you if you do not sign today, you will not get what they are offering. As you will see if you read the accounts that people post on the Internet about the experiences the same offers have been made for years. This is not the last day. They are only saying this because they know if you research the services they say they will give you will not sign.

Please, keep putting in Royal Holiday complaints, Royal Holiday scams, Park Royal complaints, etc. into Google, and Yahoo and read before you sign. If you have already signed, do what others have done to get out of this.

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Pacs92107
Pequannock, US
Nov 29, 2009 8:31 pm EST

We did this, too, and paid the $595. Tom Peters told us that he was working on selling out our weeks and even told us a couple times that it was in the works, but we have never seen the money. Now, we try to call, email, check the website and we get no response. The website has actually been shut down!

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Jorge
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Aug 20, 2008 8:41 pm EDT

Has anyone heard of; Vacation Ownership Solutions, Inc. with a corporation in Nevada but operating out of Beaverton, Oregon?

I was contacted by Tom Peters and he offered to sell my timeshare but wants $595.00 Deposit for marketing fees, refundable upon selling my unit.

I have a 2 bedroom, red week, mostly with Puerto Vallarta resorts and he estimated the fair value @ $18000.00. Does not sound right to me.

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12:00 am EDT

Royal Holiday Vacation Club list of all the thieves we dealt with at royal holiday

Beware of Royal Holiday! Royal Holiday will scam you out of your hard earned money! Here's a copy of the letter I sent to Profeco summarizing my experience with the crooks at Royal Holiday.

I am writing this letter to file a formal complaint against Royal Holiday a.k.a. TRAVEL EXPERIENCE, and to seek your help in reclaiming funds that were fraudulently charged to my account by this company currently based in the Hyatt Cancun Caribe Resort Hotel. My wife and I were accosted by one of their representatives as we exited customs and were lured with free tours and taxi fare into one of their vacation presentations. We met with them on Sunday May 6, 2007 and sat through over five hours of pushy sales tactics and incentives geared to lure us into a signing a contract. Their sales tactics are reprehensible if not downright illegal. They misrepresented the terms of the service that they claim to provide and used incentives and alcohol to coerce us into making a poor decision. We eventually agreed to sign the contract with the understanding that at any point later in our vacation we could simply call back or stop by and cancel with no ill effects. They also asked us to agree to a ‘pre-authorization’ of our American Express card, NOT a charge, for the down payment amount to lock in the incentives that they had promised. Our instructions were simply to determine how we would like to handle the real down payment and to contact them once we had made our decision. At no point did they inform us of the five-day Mexican right of cancellation nor did they indicate that a Notary Public was present during the signing of the contract. In fact, we have a copy of our contracting stating that "This agreement cannot be canceled by either party...". This is fraudulent according to Mexican Law. We left their office on Sunday with the understanding that nothing would be charged to us unless we called back to authorize it. Since neither my wife nor I speak Spanish and because we are novice travelers, we did not find an Internet connection until Wednesday May 9th, 2007. It was at this time that we realized that our American Express account had been fraudulently charged on two separate occasions for a total of 16904.07 US dollars. These charges were made on May 6th 2007. We immediately attempted to call the telephone number provided on the contract on 3 separate occasions on May 9th 2007 to cancel the contract and reverse the charges but no one answered. We also attempted to file a dispute for those charges with American Express but unfortunately the collect number on the Amex card did not work from the hotel phone. We kept getting a Spanish-speaking operator whom I could not understand. My mobile phone also did not work. We decided that we would head over to Hyatt hotel before we left on Saturday May 12th 2007 to resolve this issue in person since we had two remaining tours planned for Thursday and Friday. Our goal was not to delay but rather to try to make the best of the remainder of our vacation. My wife and I printed out a copy of our American Express bill on Thursday and attempted to contact them again via phone with no success. We finally went to the Hyatt hotel on Saturday May 12th to cancel the contract in person but none of the original three people we dealt with were there. We spoke to another manager who tried to appease us with an additional 15000 points but we turned him down and insisted that we wanted to cancel the contract. At this point he informed us that the 5-day cancellation period had expired and that there was nothing he could do. He then brought us to the on site director, Daniel Villa, who told us that he would explain the situation to the corporate office and they would contact us on Monday May 14th at my office in the US. They never did. We didn’t realize the extent of the fraud by this company until we returned home and were able to contact countless others via the Internet who have been similarly scammed by this company. I have included additional attempts to cancel the contract via email but I have received no replies. I am therefore hoping that you can help me resolve the fraudulent charges in the amount of 16904.07 US dollars.

All off these people are crooks! Please do not trust them and please don't fall for their scam! Also, please don't support the Hyatt Cancun Caribe resort. They know what's going on and do nothing to stop it!

Here's a list of all the thieves we dealt with at Royal Holiday. Orlando?, Alex?, Hector Montalvo, Daniel Villa.

[protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@royal-holiday.com, [protected]@hyattintl.com

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chiov70
, MX
Apr 13, 2011 2:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
Allow me to ask you if you have on written the airfare tickets or if the rent sure is a permission to use the rentsure program?
I'm akking because if you do, you have a good chance to cancel the contract and get part of your money back.
Where do you purchase?
Please feel fre to contact me chiovillegas13 hotmail

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jufero
San Antonio, US
Apr 12, 2011 11:17 pm EDT

Well I was tricked to buy too since when i agreed to buy my bronze plus they promissed airline tickets plus all inclusive and on top of all that they told me i could sell my time shares and make money beside paying my annual fees so it sounded so good that i paid 10 000 .They gave me a paper where it says rentsure and when i tryed to do so they said they didnt know what i was talking about, I havent paid the annual in two years and im receiving numerus of treats saying they are going to ruin my credit and so on I really dont know what to do Im still paying for that loan and besides I havent even use the points that supposely I bought.

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jane richards
Ravenna (Blue Mountains), CA
Jan 16, 2010 11:07 pm EST

I too have been ripped off, lied to, and put on ignor by Royal Holiday Vacations Club. I recently purchased a package from "Victor", the manager of the vacation club located in the Grand Paradise Bavaro in Punta Cana, Dominican Republic. Two days after making my downpayment and while reviewing my paperwork and the Royal Holiday binder that I was provided AFTER paying and signing, I discovered many discrepincies in what I was promised and what I had actually received. I tried seeing Victor before my vacation ended but since it was the xmas and boxing day, the office was closed. I had to leave without being able to see him again. I asked for his email address so I could contact him after returning home and I was given a bogus email address. I have since contacte customer service several times asking them to forward my email of complaints to him directly or help me in anyway that they could in getting me some information. I have also emailed my apparent "personal vaction representative" with the same request several times. I have not even received any type of response from anybody. After reading several complaints from many other people it is obvious that I will not get any response and that my money is just gone. I have been scamed! Royal Vacations is obviously out to rip off anybody that they can and take you for as much as they can suck you in for. They load you up with alcohol and then take full advantage of the situation. I did read in someones complaint that after several attempts at emailing to the company that they finally pasted a copy of their email directly onto Royal Holidays website. It was only after doing this that they finally were contacted by the company. If that is the only way to get a response then I suggest that we all try doing that (if they havn't found a way to block people from doing that). I am going to give it a try because it is obvious by what I have been reading that sending them countless emails is not going to get me anywhere. This is something that needs major media attention to bring awareness to people around the world to protect themselves from being taken advantage of by Royal Holiday Vacation Club. They are out to outright rip people off for what ever they can get out of them!

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Martha Corredor M.
, MX
Jun 02, 2009 3:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is amazing¡¡¡¡ you guys are complaining about timeshes and the advertisment above are from time share¡¡¡

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john valek
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Mar 02, 2008 8:34 am EST

I also was scamed told points could be banked each year , told points could be used for airline tickets, all enclusive fees, vip member always get reservation the list go on & on &on.

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R.H.
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Jun 14, 2007 4:31 pm EDT

Arturo Martinez, he call himself Art Martinez and claimed as Dir of Marketing.

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12:00 am EDT

Royal Holiday Vacation Club business of customer care

I work for Royal Holiday in customer care. When someone signs a contract they are obligated to pay the amounts for the time period. We have contracts for thirty years, and members pay dues for this time. Because of the nature of the contract the members are obligated to pay the resorts operating expenses, and so if there is a problem, the dues go up. The terms of the membership vary depending on how much is put down initially. Until the full amount is paid, for example, for the premier package of 60,000 points, it is around $30,000,00, a member does not qualify to book a vacation. Also, we are not obliged to book vacations at resorts where travel agents are still selling vacations, until we know that no other guests are booking the room. For example, if BookIt.com needs the rooms for their clients they get the rooms. That is why so often members are told no availability.

I get tired of all the Americans crying and wanting to cancel the memberships. You should have researched the product and company before spending that kind of money. A fool and their money are soon parted. But, this is not my problem. The law is on our side. Anyone that is so stupid to sign a contract in a foreign country after being promised things that are too good to be true deserved to be screwed. I have read pages on the internet about problems members think they have, but they brought this on to them self. When we do cancel contracts and refund money it is because the person has taken the time to find the places to file complaints, and have documented the attempts to have services provided and that we have not done so. Also, the Mexican law that states there is a five day cancellation period is purposely not on the contracts so that you did not cancel on time, then you can not cancel. It is simple. You don't know your rights, you should have waited, and researched. Now it is too late.

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SariPa
, FI
Jun 02, 2015 1:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I dont believe this law -thing! RHC doesnt even seem to obey any law itself! I hope folk reads my complaints. Sorry my English though..

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Lori Mc
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Nov 24, 2008 6:53 pm EST

Is really sad to read from a Customer Service Representative, those comments, when their salaries, come from America size, don't be arrogant, would be from USA, your Cancun would be nothing.

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joshua Forbes
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Jul 07, 2008 7:03 am EDT

There is no truth to this Comment. Royal Holiday get a bad rep. because of individual sales person who do not explain the concept properly to their clients.
A member can begin to use the membership before the purchase price is paid in full.

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Richard Sandell
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Aug 21, 2007 3:42 pm EDT

This fellow is obviously a water carrier for Royal Holiday and is paid for.

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Jerry Attrick
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Jun 18, 2007 8:27 pm EDT

This complaint should be removed as spam. This is obviously a thinly veiled attempt to salvage the reputation of this scam by the very perpetrators of the scam. Exactly what one would expect from this group of sharks.

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Sally Stricklen
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Jun 09, 2007 10:37 am EDT

What a jerk, this is a voice of a sociopath. Anyone who works for them must be sociopaths.

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C. Carballido
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May 31, 2007 6:46 pm EDT

Yeah, this is just like them, believe they can degrade us Americans, and laugh all the way to the bank. One day we will get the U.S. State Department to give out the warning they have on their web site to Americans on the way to the Mexican resorts and then their racket will end. It is just a matter of time before the power of the Internet will get enough people to pressure our State Department to have airlines pass out the information that is on the web site instead of us finding it after the scam is over. I know some victims have printed it up and gone to airports near their houses and passed it out to passengers getting on Mexican bound flights.

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Richard Hunter
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May 28, 2007 5:34 pm EDT

This is stupid. I saw a posting by this creep on other site, saying he was making good to a complainant, that proved to be a lie. What does he think he is doing, discouraging people from seeking refunds? This is a reason no to do business with them, they make fun of Americans.

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