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Rotor Rooter / Exhorbitant Pricing

Sacramento, CA, United States Review updated:
4.45
Contact information:
Phone: 916) 791-4505

Thursday night (10/2/08) at 7 pm we called Roto Rooter to have them clear the sewer line that had backed up into both toilets. My wife asked what the cost would be and the lady said she couldn't tell us until they were through. Since it was at night it would be a premium charge. We understood that and told them to come out. My wife explained we didn't have a clean out and they would have to go through the roof vent. She also asked what the cost would be to put in a clean out so it wouldn't be necessary to have the men go up on the roof. She was told it would run approximately $1, 200.00 but could be higher, depending on the work required. When the RR man came out I asked him what the cost would be. He didn't blink an eye and said $487.00.. I said, "You've got to be kidding, we had this done a year or two ago and you charged $289.00". Our problem was bad so I reluctantly told him to go ahead. I said, "The gate is unlocked, we have no pets so you can get on the roof there".. He said, "Roof? That means I'll have to have another man come out and the charge will be $605.00".. I told him "That is highway robbery" and to forget it. We had to wait until the next morning, and called Express Sewer and Drain. They came out in 1 1/2 hours, climbed on the roof and cleared the sewer lines (tree roots) and I also had him install a clean out in the front yard after he quoted us $600.00 for everything. They did an outstanding job and he worked his tail off. I would stay away from Roto Rooter and call someone else who will give you a firm quote. If you are in the Sacramento area I would definitely recommend Express Sewer & Drain.. [protected]
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Jo
  23rd of Dec, 2008
Agree Disagree 0 Votes
i WAS TAKING A SHOWER AND NY WATER WENT OFF, i WENT DOWN THE BASEMENT AND FOUND A MAN WORKING THERE AS i QUESTION HIM ABOUT THE SITUATION, HIS ANSWER WAS VERY UGLY AND DISRESPECFUL...YOU ARE A VERY OUTFULL PEOPLE

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