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Roto Roter / Ripoff misreprested price to come out

1 Lakeland, FL, United States

Called to get price to fix clogged sink...Kim at office said it would be $a 75.00 service call but if we did the repair then they would waive the 75.00 and the price would be 200.00 to use a snake and drain sink.

Once here it was 275.00 and they would not waive the 75.00 like Kim said. The sink was unclogged and it took them less then 15 minutes to get out the clog.
I called Lori at the office in Lakeland and was told she would look in to it. Later she was rude and would do nothing to correct the over charged amount.
I contacted the national office and was told they are all independent offices and I would have to deal with them.

To date no refund because they said I agreed to the price before they started which is true because I had no choice except to let them over charge me because I could not use the sink and I had no one else to call plus I had just got out of the hospital from a life threatning experience.

But I am writing to suggest if you have to deal with this company get your qoute in writing so you do not have to go through the bait and switch the price game.

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