Rotita.com
reviews and complaints

I purchased the black jumpsuit with lace upper body a few weeks ago. It is too big and I've been trying for ages to get hold of someone at Rotita to advise that I cannot find my account details therefore I cannot print off the info required for a returned item... it is so difficult to get in touch with this company ! I am now concerned about the time passed and worried I wont get a refund ! please could someone help sort out this query...

I ordered in USA size and item came so small that there's no way an adult could fit in. Tried to return it and they offered me 50% refund and I can keep the items. What a ripoff! Continued to try to find a return address so I could see if taking the 50% was a better deal. No luck, I have to use the original bag and hope I can get a shipping cost. I can only assume that the items were made in Chinese sizes, but that doesn't help if they're selling worldwide.

It took 6 weeks for the items (swimwear) to be delivered. I recalled easy exchange information on the site when ordering. I needed to exchange item due to incorrect size. After searching the internet for "Rotita return policy" the site was immediately blocked to both my desktop and phone. Now I can't contact them to arrange any sort of exchange or resolution. Very disappointed with the way they treat returning customers as I have ordered from this site previously.

I purchased an item and needed to return it within the 30 day return policy. I was blocked from the site as soon as I clicked on "My Order" as requested in the shipment notification email on how to request a refund. It took over a month from the time of the order until the time of delivery. I ordered the item on 11/03 and received it on 12/13. Now I have no way to request a return order slip. This Company is a fraud do not buy from them ever.

After I ordered the jacket I realized I needed a size larger due to the fact of where the jacket was coming from, when I went on your site to see what I can do about getting the correct size I also found out you have the wrong mailing address. I can't seem to get this taken care of on your website I keep leaving messages on the phone number provided and no one calls me back therefore I would like to close my order and all other orders that I have placed and I'd like my money back

I received my three items on time and was excited to get them but after I tried them on none fit me. The sleeves are extremely tight and unable to get my arm through the sleeve on all three items. They fit other than that. It seems to me that the cutting department put the wrong size sleeves on the large items. Is there a way that you can measure the arm size and see if it is different than what I have? If so, then I would like to return these for exchange of 3 with the correct size sleeve. It is tight around the forearm, elbow and bicep. I can get it on but unable to wear it because I can't move my arms - it is so tight. Thank you and looking forward to hearing back as soon as possible.

Order NO.: W1712170533202658
12/17/2017 05:33:20 AM USD 95.52 Shipped

I am a first time customer that placed an order for a Pocket Black Asymmetric Hem Long Sleeve Hoodie in November. Order # W1711160740037385 I made payment by credit card for $32.97. I received an email the end of November indicated that a confirmation of payment had been made. I have not get to receive my order and it been about 4 week or more. I am requesting a refund at the time for $32.97 to be credit back to my account.

Good Day. I am a first time customer that placed an order for selected items of my choice from October. I received an email on December 10 indicated that a confirmation for these was not issued by me so therefore the items were not delivered. I was given the option to receive my money back.
As of today Tuesday, December 12 i have not received my refund for order W1711251159094658. I left a message at the call center on Monday 12/11. I will like to know the current status and when I will be reimbursed for the items I have not received.

I ordered a dress on October 24, 2017. I have not received it. The tracking information never worked. I no longer want the dress. I am very angry. I want a refund. Here is the body of the email that provides information about this order:

Dear Sharon Roth,
The order (W1710242217595568) you placed at rotita.com has been dispatched and the following is the tracking information.
Tracking number: LS067234427CN
Tracking Your Order: https://tools.usps.com/go/TrackConfirmAction?tLabels=
You are free to track it online by the mentioned tracking number and link.But there may be no track information in first 3 days, please try to track 3 days later. If you have any questions please submitting a ticket and one of our Customer Service Representative will reply your questions in 1 working day.
If you want to return the goods, please contact customer service for designated shipping address. Otherwise the return is not accepted and received.

Paid with Pay After Delivery
SRP FEDERAL CREDIT UNION x-0712
Your backup is VISA x-9221
Ship to
Carolyn Moyer
35 white oak dr
Clarks hill, SC 29821
United States
Transaction ID
62V112765E5206835
Return shipping refunds
Enroll free and request a refund
For more info See Terms
Seller info
Rotita.com
http://www.rotita.com
[protected]@rotita.com
Invoice ID
WW1711091145456871
Purchase details
Purchase amount$50.47
Total$50.47

I received my package and one item was missing. I still have not received it.
I want to return everything but I have no idea how to do this. I have tried your website and it is the most confusing thing I have had to navigate. Please just give me simple instructions about how to return without a hassle.
I do have a Ticket ID T6256465631.
Sincerely,
Dr. Judy Palmer

I ordered on October 30th and still has not received it, I no longer have a need for the sweater as it was to be a birthday gift, so I would like to have my money refunded which was $ 30.92 my account ending with 2082 last name could be copes or green-copes Doreen or Larry. Thank you very kindly I'll be looking forward to seeing 30.92 reimbursed to my account.

I ordered a red short coat from you on October 16, 2017. the invoice # is :WW1710160957238892 for $49.47. You took my money out the same day but as of 11/25/2017, I have not received the coat. The transaction ID is: 57L84729M82160C. Please forward the coat as soon as possible or refund my money.

Sincerely,

Deb Zuelow,
1328 N. Webster AVenue
Hastings, NE 68901

Invoice #: W1711102332588976

I ordered this top, paid for it, received confirmation that payment went through but have not received the item. I did see that the order was received, paid for but not shipped. When will it be shipped? The order was placed and paid for on November 10th.

My email account is: [protected]@yahoo.com.

Please advise when I can expect to receive my order. It is a gift for someone and their visit to my home may end before the item gets here.

This is extremely poor service and very frustrating that there is no communication offered by the selling company.

Why is it so difficult to track an order?

They refuse to reply to emails you cannot contact them on their website or Facebook

I ordered over $ 400aud from your Facebook page over two months ago

I can't tell you where they are located as no indication was shown

I've checked tracking and it says could not be delivered which is rubbish as my business is open 6 days a week including 5 weekdays

I ordered the long sleeve front slit turtleneck yellow sweater on November 3, 2017. I received the order on November 14, 2017. The sweater was damage. It had several pull areas where now has become small holes. I tried making contact with the company but all contact email information is now coming up as being denied. I would like to request a full refund of my $34.76 back . It will cost me more than the sweater to return this sweater back to China. Therefore, I am stuck and cannot get in touch with them for us to try and solve this problem. Thanks for any help that you may render to this matter.

I was trying to return a gray hooded sweater. I did as instructed and I still unable to get RA numbers to exchange this product. I think I have been scammed. I don't understand a company that it is this hard to return/exchange an item. No return address listed and no one seems to be able to help. I work hard for my money and I don't have it to just give away. Please help me

I have been trying to access site all day and get access denied. Want to return the terrible merchandise that I ordered from this site and need a mailing address I did get an RA number but of course since nothing comes with the products there is not any return address or order number I think this site is a scan since they make it impossible to do a return.

I ordered two sweater jackets over 40 days ago and have yet to receive them, however the credit card payment went through on 10/5/2017. When I check on the tracking info it shows that it was sent on the very day I check-so each different day I check the sending day shows that same day-something is not right here! Then when I try to look in another tracking area the screen does don't show or I am thrown into a sea of shipping advertisements for various companies. I would like to think I haven't been scammed, but it's sure beginning to look like it! Either send the merchandise or refer down my money!

You sent me an email that I have not asked for and do not want.
here is a copy of said email
Yahoo
Longchamp Today at 9:13
To
[protected]@yahoo.co.uk
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