Rotita.com
reviews and complaints

I purchased a dress from Rotita. When it arrived it was of poor quality and I did not wish to keep it. However after a number of emails I was told that I could return it but would have to pay postage as per "returns policy". Unfortunately there is nothing on the website to state that these goods are being sent from China (private address) and that it would cost over £10 to return the dress. I have tried numerous times, quoting my consumer rights, but just keep getting unhelpful broken English responses. Had the company stated on their website the return address was China I would never have purchased the dress. Company have not tried to meet me half way - just badly worded emails. Very poor business. I feel that this company are not being open and honest with their advertising as there is no mention anywhere of them being based in Shanghai

Could you please find out about it for me. ordered 2 bathing suits in March. tried calling the numbers you have no response! so thats why I am e-mailing you all. My address is 59 Maxwell street, haverhill, Ma. 01832
it shows in my acct# that you all have been paid. so please contact me if you can asap! tel# [protected] home. cell [protected]

E-mail address: [protected]@yahoo.com

thank you! hope to hear from you soon!

Never buy from this company!
This is a China base company.
That means it’s no good for anyone outside China for at least two reasons:
- It takes forever to get the package,
- It’s too expensive to return.
They promise to give you only 60% after they would receive the items. You have to prove the reason for return as well. They may suggest to keep the items, and get 15% as the store credit.
After several weeks of emails they offered me 20% which turned out to be $6.92 out of $83.
As for the store credit, it’s useless if you do not intend to ever order from them again. I definitely won’t after seen the actual merchandises: the quality is very poor, the colors are very dull.
I agree, that many models look attractive on screen, but in real live they are not at all what you’d expect.

I ordered an orange cotton maxi dress and yellow blouse, size Medium, from Rotita and neither were as pictured on their website.

The orange dress was not a solid color but two toned and of a flimsy chiffon material. The buttons are simply sewn onto the front flat material not gathered material. It looks like a rag.

The blouse also did not have the fullness in the picture and was so small that I could barely get it on or off. And I am only a size 8 medium.

This company is a scam, not replying in one day to requests or complaints as they claim on their website. All the tags are written in Chinese and no receipts for the items are in the shipping paper bag. I am asking my credit card company for a refund for these awful items.

I purchased 2 jogging sets and 2 shirts 2 jeans from this website and i went by the size chart which clearly was wrong even the color that i chose was wrong. the items they were too small definitely not the right sizes. I ended up giving them away to my neighbors kids . I spent $200 and I called customer service not to get any money back but to just get an exchange to see if I can get a bigger size couldn't get through to anyone very horrible website I will never ever order from this website again. SCAMMERS!

Am in the UK and last week I eventually received a small poorly packed packet containing a dress from Rotita. The item appears to have been posted from Germany.
The dress inside was definitely not the one I had ordered from their photos. It was really shoddy and very creased. I hung it up to take photos and then put it back in the bag, I had no interest in trying it on.
There was not any paperwork in the bag.
I then started a round of emails asking for my money back and an address to return the dress.
I received a mail saying it would be expensive to return as it had to go to China ( no mention of this on their website) by internet tracked post and I would only receive a 60% refund.
I wrote again saying this was not acceptable (their website says "full refunds") and I told them I was going to hand the complaint over to PayPal.
Rotita then suggested I keep the dress and sell it for a lot of money (I would not even offer it to a jumble sale) and accept an £8 credit towards my next purchase. I declined this too.
I asked PayPal to get my full money back. After a bit of toing and froing PayPal said I would get the full refund as soon as I had proof of internet tracked posting. They said they would also refund the posting up to £15.
I tried to post the package today at my local Post Office but they said they do not offer Internet tracking on parcels to China as the postal system there is not reliable.
I called PayPal back with this news and they agreed to refund my purchase price without the need for me to return this dress. I have now binned the dress.
Although I have not lost out, only in time and phone calls, I am concerned that a great many people are STILL being conned by this company. I have posted about Rotita on the TrustPilot website along with many, many others. I am now blocked from posting on their FaceBook site and cannot log into my account.
I am very anxious that this company be stopped from trading. I have pushed PayPal to investigate them. I know that they still use pop up advertising on FaceBook even though FB are aware that they are a scam company.

I have tried emailing you and tried calling. I tried your live chat as well and on all accounts have not received any reply. Noone was available and no answer on live chat. You say you are open and available but that is not true.

I was interested in a specific shirt and needed to ask about it. I have read several of the other complaints and has soured me to order from your company.

I wonder if your company is legit!

Susan

I made a huge mistake when I ordered from Rotita. I did read the reviews but I still decided to buy something. I really liked their prices and designs and that time I thought that all bad reviews were fake. I don't know why but the good ones seemed legit, but I was so wrong!
When I received my dress I was disappointed. It was very small and tiny, and it did not look like it was made for a grown up. I would say that was a dress made for a 10 year old skinny girl, bot definitely not for a grown up woman.
I contacted Rotita but did not receive a reply yet.
I will never make the same mistake again and I will tell everyone about my bad experience with Rotita! Never again!

A placed an order on march 8th 2017, and since that time you take my money and I received noting. My order number is W1703082323174835 Please send me my order. I would like make more order but for the moment I wait because I not sure you are a good company and you respect your customer, it is very difficul to reach you by email or by phone. Where are you in the world?

The item sent was not the color shown in the photo. I ordered the size as suggested; the sleeves are very tight and cannot be worn as illustrated in the photo. There were absolutely no instructions whatsoever regarding care and cleaning of item. There was no packing slip with order number, address of the company, return policy, etc. They want an order number in their complaint form; none is provided anywhere!

I checked the reviews listed on their site; there were very few reviews listed and were mostly positive.

Bought "Long Sleeve Open Front Grey Cardigan" for £30 including "free shipping" and "30 days easy return" The reviews of the cardigan from "verified buyers" state the material is "very soft", "quality materials" etc. Images show the cardigan to be well fitting.

On arrival it was very clear the cardigan is poor quality, rough to the touch and badly fitting. In short, the cardigan is such poor quality the only use it has is to mop the floor. I can buy a cloth for clean the floor for less than £1 - this cardigan was £30!

I contacted Rotita for a refund. At first they said keep the cardigan and they would give me a 20% discount on my next order i.e. no refund. When I declined, Rotita said they would only refund 60% of what I paid and I would have to pay for postage myself. Effectively, I would only receive around £10 of the £30.

I've also noticed their address is the same as other companies in China.

How Rotita manage to get good reviews can only mean one thing - Complete scam

Ordered a long sleeved jacket and after 5 weeks of "tracking" it was still
somewhere in China. Reported to Paypal (who is well aware of the numerous complaints against this company). 10 days later article arrived. Not at all like the advertisement. Poor quality fabric, shape not as shown in the picture on the net, badly sewn. Phone number for complaints doesn't answer and I'm not forking out any more money to send it back, and there's no address to send it back to anyway. Put it in the bin and lesson learnt. Check the reviews carefully before buying, even when its advertised on a supposedly reputable internet site.

On March 4, 2017 I ordered swimming suits, beach wear, and a dress to wear on my vacation. Nothing came 13 days later and I am unable to get satisfaction from the Rotita company for PayPal. I read on the internet that the company had a poor reputation after the fact. I believe the add came with my Yahoo email.
Had I done more research about scams I would have seen the problem first hand and not ordered.
LET THE BUYER BEWARE!

Man, I wish I had looked at some reviews before I got seduced by the beautiful pictures!

Here is exactly what I wrote in my email to rotita after trying on the dresses:

I got my order today and I am livid. The one dress that fits, you sent in the wrong colour. Not even close to what I ordered. And btw, they look so much nicer in the ads. These are made so badly, horrible - the sleeves aren't even the same length!

The other dress which is the same size I can barely get on. How do you mess up so badly? Both are loose-fitting size xxl and I used your size guide - - and went up a size.

The bathing suit I am scared to try on because I am so upset by the rest of the order and frankly it looks way too big. I think i'm screwed...

I am going to tell everyone I know on social media to never order from you ever.

Thanks a lot. Rip-off site.

Ps - I know that rotita has a punitive return policy. Not even gonna try.

I have received goods from Rotita of cheap and inferior quality which is not visible on line. I have tried several times to ascertain the returns address and they have not been forthcoming. The company sends you round in circles telling you to obtain and submit tickets in order to obtain returns information and then fails to give the returns address required. I strongly advise people not to use this evasive company.

I placed an order no February 24 I just received it Monday the 13 of March
I ordered everything larger than usual and ''it's still way tooooo small
And the quality is the worst. I ordered :

1 Maxi dress navy
1 Asymmetric. Navy top
1. Blouse button closure black
1 shirt turndown collar black plaid long sleeve
There was nothing to indicate they were in China.
I would not have purchased from them I've already had
One experience with them(China products)

I have tried to contact you on facebook in messages. I can't believe the terrible quality of the dress I ordered, and then you sent me two of the same in exchange for a top that was out of stock and cost less. I can wear xls easily. Not this! There are threads all over the place and it looks like a cheap child's halloween dress. I couldn't even get it past my bust. I have already contacted paypal twice and want to both send my order back to you and a full refund.

My case number with paypal is #pp-[protected]

I know you have contacted them, but not a word back on facebook. I refuse these items!

Lisa j. Bilgrien

I ordered 4 items from this company after thoroughly checking the size chart. The clothes run entirely too small. i have sent a number of emails to them and they will NOT send me their return shipping address so that I can be refunded. I should have checked out the countless complaints first. There is no address of any kind for this company. DO NOT SHOP AT THIS STORE.

I am very disappointed with Rotita! I can't believe this company is allowed to do business. I ordered from Rotita only because of their cheap prices. Items on their website looked nice and prices were reasonable so I decided to give it a try. That was the biggest mistakes I've ever made!
My main mistake was that I did not see anything strange about them and did not read the reviews.
Everything I received (4 items) was poorly made, material was very cheap. Also I would like to mention that items were extremely small and there was also a nasty chemical smell. I sent a ticket and asked for a refund but they did not reply anything yet. Better stay away from this site, Rotita is the worst ever!

Good evening upon receipt of my order today I wish to return all of the order due to the fact none of it fits. I followed your sizing chart but none of them are the correct size they are all too small. I would like you to let me have your details so I can return them for a full refund of money I have paid via my PayPal account total amount of which is £85.28. I look forward to your swift response on this matter.
Warmest regards
Frances Hargrave