Rotita.com
reviews and complaints

Invoice ID: W1704080833563721
Merchant details
Rotita.com
[protected]@rotita.com
You paid $51.97 USD to
Rotita.com
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For your purchase on April 7, 2017
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Trying to return the item above. Cannot complete required ticket.
SKU number is [protected]
Order number is W1704250415366255

I put in the order number when press the send it says it is not the order number but it is.

I would like a refund and will send it back as soon as i receive information as to how to complete the ticket required for return
There is something about pictures but I have no idea what you want
I'm looking of a RMA number

I ordered two bathing suits on March 30th, I messaged on April 20th to see where my order was, I had never gotten an email or anything from your company, so I have no order number. I was told it's on its way, and a link to a carrier was provided. My order was filled according to the shipping date that day April 20th! You took the money out of my account on March 30th! I have been messaging back and forth with you all, I still on may 11th have not received my order. I want my money put back in my account! I am sick to death of the lack of customer service. JUST REFUND MY MONEY!

I purchased item, order #W1705032149368998 on May 3rd, and paid nearly $9.00 for faster shipment. Today is May 9th and I have been informed according to the tracking information my order has been out for delivery for two days I have yet to receive it. I would love for the additional shipping cost be refunded.

In addition I ordered on May 2nd, order # W1705022036399767 and it has not shipped to date.

I bought two bathing suits at a larger size because i know they provide smaller sized than in America. 3-4 weeks later it is still sitting in my account. I allow them to ship. 2 weeks later i finally get my order. Which while opening i could tell they were way big and didn't even try them on.

They want me to pay the 23 dollars to return them to get the correct size after they investigate, which are more than likely not going to give my my exchange.

Why?

Very unprofessional and what a way to stand by your product!
Not only will i talk about this terrible service. I will have to sell the bathing suits myself and go shopping elsewhere.

Thanks Rotita

I placed my order on the 19th of april 2 swimsuits and I still haven't gotten them yet its be 11 days they said I would be getting my order in 10 days. Unless your not counting weekends. I would like to know the status of my order. I have been online trying to track my order but it keep taking me to the same #. I have my tracking # but it still doesn't work when I input the #

Hello customer service:

All 3 items don't fit I would like to return
all items. I have the bag with labels on it.

1 blue dress, 1 Burgundy dress and one tankini set floral two piece.

How do I ship to you? By mail, Fed Ex? Do I use the labels on the bag?

I would like a refund please.

Tracking # LW 147 777 88 CN

CN22

Thank you,
Theresa Giannette

I just ordered of $300 worth of clothes for an upcoming trip. I picked out the clothes according to their size chart which is completely false advertising! XXL is actually a true medium. I will not be sending the clothing back because of ALL the complaints I have read. I will give it as gifts to my smaller friends. Please do not buy XXL's. Please NEVER return your items. You may be out your money and the clothes.

I ordered 4 swimming suits on 04/01/2017 in the size that should have fit based on their charts. $93.92 cost of suits was billed immediately to my credit card. I got the swimming suits on 04/14/2017. All are to small. I've tried to submit a return ticket within the 30 day easy return policy. Like someone else said, ticket goes back to explanation of refund and exchanges. I called [protected] and got recording "the person you are trying to reach is unavailable. Please message after the beep". Left message. What are the chances that call gets returned. All I want to do is send the suits back and get a refund.
Jane sterrett

My name is Barbara Buckman
I ordered and received two dresses. One red and one tan. I wish to return the red dress for a refund I started a while ago. I have not receive any communication from Rotita even though I have sent many notes.

The order number was W1703250243596920
The ticket number T9621307166

I have the dress packaged an ready to send back, but where do I send it and will you please credit my card $25.92

sincerely,
Barbara Buckman
308 W Frontage Rd
Northfield, IL [protected]

On March 31, 2017, I ordered several pieces of clothing. I was not aware that the company was located in China. Two days later, the money was taken from my account. My order number is W1703310453393512. At this writing April 28, 2017, I have not received the items. I called the Customer Service number but no one was available. I called the Customer Service number three times, no one available. I left my name and no response. This is unacceptable and not a indication of how business is supposed to be conducted. I am very disappointed and will never order anything from this company again. I realized after not receiving the ordered items that there were numerous complaints of customers not receiving their orders, not being able to return items because of the size and the company returning only 60% of their money! According to the tracking system, I reportedly have received the items. I have contacted my financial institution and kept them informed of my concerns and request to dispute the claim for money. I have had numerous deliveries to my home and I do not understand what could have possibly happened to my order!

I ordered a bathing suit, size was not trite to size, I asked for am exchange, but their exchange process of submitting a ticket does not work, it keeps going back to explanation of refunds and exchanges. I finally was able to submit a ticket, but layer received an email asking me to submit a ticket. They're just giving me the run around. I want an exchange or a refund at this point. I will be filed a complaint with the federal trade commission and the better business Bureau, I will not tolerate this!

Reading your complaints, I really don't think I should waste my time writing to you to complain. I ordered $124.00 worth of merchandise from you the
Beginning of april. You have my money and I have nothing. So what are you going to do about it? Nothing? Talk about fraud! I guess I fell for it? I am but a poor person, trying to make ends meet, now my children will go without food!

Hello,

I placed an order on April 5, 2017, on April 10th I received the 2 pcs, and
was so disappointed, the quality is horrible they don't look anything like
the pictures. I tried to send a message saying I wanted to return these
pieces and was given a ticket # and told they would respond by email, this was on the 10th. On the 15th I emailed again, they gave me another # with
the same response that I would receive an email. Nothing, I sent another
email on the 18th, and received a different ticket # and they would respond
by email...nothing has happen. I will never again do business with a co.
in Singapore. I would like to just send them back, but then how do I get my
refund? Order #W1703210109428639...Leanne Madler

I ordered clothing from Rotita and the sizing wasn't what was listed on their website. I asked to return the items and was told I would have to pay for shipping to return items which is very very expensive. they then told me they would give me 30% back on what I spent. I agreed since the shipping was so high. Now they will not answer to any comments regarding the agreement, no correspondence at all.

I bought 4 items ... 3 were not bad .. One was ugly material and colour not the same a pic ... Unfortunately this is made in china .. If you are tall .. All your sleeves will be too short ... If you have a european build .. It usually doesn't work unless you are petite .. Small body frames ... The quality of 3 of the products weren't too bad but one was really awful.. But it is absolutely true about the return problems .. I have had 3 emails and they still haven't given me the address to return these items ... Its very frustrating ... To say the least .. Think before you get seduced by the pics ... Lol .. Sigh

I have been trying to get information on how to return items purchased and noone seems to be giving me any answers. This is very unprofessional and I would like to get some help. They tell me to submit a ticket which I have done on numerous occasions and still no help.
Sizing of items purchased is horribly small and I would like to send them back.
My order number is ww1703140850471448
3 swim suits -

I ordered my size. The items too big, poor quality material After numerous
e mails for a refund, they finally sent a return address in China, which they do not tell you about up front. The postage will take up all or most of your refund. This was the worst experience that I have ever had .Warning do not order from this company.Not worth it. HORRIBLE

Based in Shanghai, the website does not provide clear information on returning items and when I raised a ticket, I was not given that information then either. I returned 3 dresses, all too small and I had checked their sizing chart, to the address in the UK on the packet I received on 16 March 2107. When I didn't receive a refund I raised another ticket and explained that I had returned the items. They told me I had returned to the wrong address, send to an address in Shanghai at my cost and they will refund 60%. The package was signed for so I have no way of getting it back.

Please do not buy anything from this company - the dresses are shoddy and they do not make it easy to return items. thank goodness for good British companies like M&S and Phase Eight who do it properly.

Cannot track order. Submitted ticket. Response was slow 3 days to respond. Ask for refund because order could not be tracked. Still cannot be tracked after 2 weeks. Order was submitted 3/31/17, they received payment 3/31/17.. They refused to refund. Are they a legitimate company? No product received, want refund. I did not know company was from China. I would not have ordered.