Rotita.com
reviews and complaints

The amount of $61.80 was withdrawn from my Credit Card acct. on 1/4/18. I placed the order on 1/3/18. I never received the items until three weeks later. There are no sizes or tags inside of the tops.
The brown top was just stuffed into a big bag that both items were shipped in. The grey top was in a small plastic bag with M0301L121.
These items were shipped from MASSO(HONGKONG) CORP. 20275 BUSINESS
PARKWAY, CITY OF INDUSTRY, CA [protected]. I WOULD LIKE A REFUND TO
MY CREDIT CARD, THERE IS NO WAY THAT I CAN WEAR THESE ITEMS.
Telephone: 402-935-7733CA

Two of the shirts do not look good on me. One shirt ([protected]) is too snug and resembles a maternity shirt since it gathers and then flares out and the other shirt I do not like is not the same as the color on the screen. It is a muted washed out cranberry color. #1026604 with brown triangles. The third shirt is fine and I wish to keep that one.

Sorry for any inconvenience.

My phone no. is [protected] and my name is Susan Manor. For some reason my email and password were not accepted even though your company sent me emails a few times. Strange.

Please call me back telling my what to do next to return these two tops.

Thanks.

I tried to cancel the order after it was already a month since I placed the order But Rotita would not refund my money, saying"the order had already been shipped from China"
Finally the ordered arrived over a month later. The material was cheap and the tops and skirt was not what I ordered. All the pieces in the order looked like they were thrown together or hurriedly sewn by an inexperienced person . DO NOT ORDER FROM THE JOKE!

ROTITA should be outlawed from advertising in the United States!

My name is Debra Walker
313 Peyton Drive
Leland, Ms. 38756
[protected]

Tracking package no. [protected]-4485-46
To whom It May Concern,
I purchase a dress a from your website (Rotita.Com) The Dress is too big, I need to return it . Please give me information on returning this item .
I received it on Monday, January 22nd 2018.
Please help me.
email address- [protected]@att.net

Hi
I am trying to return some items that I got however I am unable to get into my account. It tells me that my email address doesn't exist however I have reciepts and confirmation sent to my email from Rotita. I am also unable to submit a ticket and I am concerned that I will not be able to send my parcels back in time.
Could someone assist please?

I purchased the black jumpsuit with lace upper body a few weeks ago. It is too big and I've been trying for ages to get hold of someone at Rotita to advise that I cannot find my account details therefore I cannot print off the info required for a returned item... it is so difficult to get in touch with this company ! I am now concerned about the time passed and worried I wont get a refund ! please could someone help sort out this query...

I ordered in USA size and item came so small that there's no way an adult could fit in. Tried to return it and they offered me 50% refund and I can keep the items. What a ripoff! Continued to try to find a return address so I could see if taking the 50% was a better deal. No luck, I have to use the original bag and hope I can get a shipping cost. I can only assume that the items were made in Chinese sizes, but that doesn't help if they're selling worldwide.

It took 6 weeks for the items (swimwear) to be delivered. I recalled easy exchange information on the site when ordering. I needed to exchange item due to incorrect size. After searching the internet for "Rotita return policy" the site was immediately blocked to both my desktop and phone. Now I can't contact them to arrange any sort of exchange or resolution. Very disappointed with the way they treat returning customers as I have ordered from this site previously.

I purchased an item and needed to return it within the 30 day return policy. I was blocked from the site as soon as I clicked on "My Order" as requested in the shipment notification email on how to request a refund. It took over a month from the time of the order until the time of delivery. I ordered the item on 11/03 and received it on 12/13. Now I have no way to request a return order slip. This Company is a fraud do not buy from them ever.

After I ordered the jacket I realized I needed a size larger due to the fact of where the jacket was coming from, when I went on your site to see what I can do about getting the correct size I also found out you have the wrong mailing address. I can't seem to get this taken care of on your website I keep leaving messages on the phone number provided and no one calls me back therefore I would like to close my order and all other orders that I have placed and I'd like my money back

I received my three items on time and was excited to get them but after I tried them on none fit me. The sleeves are extremely tight and unable to get my arm through the sleeve on all three items. They fit other than that. It seems to me that the cutting department put the wrong size sleeves on the large items. Is there a way that you can measure the arm size and see if it is different than what I have? If so, then I would like to return these for exchange of 3 with the correct size sleeve. It is tight around the forearm, elbow and bicep. I can get it on but unable to wear it because I can't move my arms - it is so tight. Thank you and looking forward to hearing back as soon as possible.

Order NO.: W1712170533202658
12/17/2017 05:33:20 AM USD 95.52 Shipped

I am a first time customer that placed an order for a Pocket Black Asymmetric Hem Long Sleeve Hoodie in November. Order # W1711160740037385 I made payment by credit card for $32.97. I received an email the end of November indicated that a confirmation of payment had been made. I have not get to receive my order and it been about 4 week or more. I am requesting a refund at the time for $32.97 to be credit back to my account.

Good Day. I am a first time customer that placed an order for selected items of my choice from October. I received an email on December 10 indicated that a confirmation for these was not issued by me so therefore the items were not delivered. I was given the option to receive my money back.
As of today Tuesday, December 12 i have not received my refund for order W1711251159094658. I left a message at the call center on Monday 12/11. I will like to know the current status and when I will be reimbursed for the items I have not received.

I ordered a dress on October 24, 2017. I have not received it. The tracking information never worked. I no longer want the dress. I am very angry. I want a refund. Here is the body of the email that provides information about this order:

Dear Sharon Roth,
The order (W1710242217595568) you placed at rotita.com has been dispatched and the following is the tracking information.
Tracking number: LS067234427CN
Tracking Your Order: https://tools.usps.com/go/TrackConfirmAction?tLabels=
You are free to track it online by the mentioned tracking number and link.But there may be no track information in first 3 days, please try to track 3 days later. If you have any questions please submitting a ticket and one of our Customer Service Representative will reply your questions in 1 working day.
If you want to return the goods, please contact customer service for designated shipping address. Otherwise the return is not accepted and received.

Paid with Pay After Delivery
SRP FEDERAL CREDIT UNION x-0712
Your backup is VISA x-9221
Ship to
Carolyn Moyer
35 white oak dr
Clarks hill, SC 29821
United States
Transaction ID
62V112765E5206835
Return shipping refunds
Enroll free and request a refund
For more info See Terms
Seller info
Rotita.com
http://www.rotita.com
[protected]@rotita.com
Invoice ID
WW1711091145456871
Purchase details
Purchase amount$50.47
Total$50.47

I received my package and one item was missing. I still have not received it.
I want to return everything but I have no idea how to do this. I have tried your website and it is the most confusing thing I have had to navigate. Please just give me simple instructions about how to return without a hassle.
I do have a Ticket ID T6256465631.
Sincerely,
Dr. Judy Palmer

I ordered on October 30th and still has not received it, I no longer have a need for the sweater as it was to be a birthday gift, so I would like to have my money refunded which was $ 30.92 my account ending with 2082 last name could be copes or green-copes Doreen or Larry. Thank you very kindly I'll be looking forward to seeing 30.92 reimbursed to my account.

I ordered a red short coat from you on October 16, 2017. the invoice # is :WW1710160957238892 for $49.47. You took my money out the same day but as of 11/25/2017, I have not received the coat. The transaction ID is: 57L84729M82160C. Please forward the coat as soon as possible or refund my money.

Sincerely,

Deb Zuelow,
1328 N. Webster AVenue
Hastings, NE 68901

Invoice #: W1711102332588976

I ordered this top, paid for it, received confirmation that payment went through but have not received the item. I did see that the order was received, paid for but not shipped. When will it be shipped? The order was placed and paid for on November 10th.

My email account is: [protected]@yahoo.com.

Please advise when I can expect to receive my order. It is a gift for someone and their visit to my home may end before the item gets here.

This is extremely poor service and very frustrating that there is no communication offered by the selling company.

Why is it so difficult to track an order?

They refuse to reply to emails you cannot contact them on their website or Facebook

I ordered over $ 400aud from your Facebook page over two months ago

I can't tell you where they are located as no indication was shown

I've checked tracking and it says could not be delivered which is rubbish as my business is open 6 days a week including 5 weekdays