Rotita.com
reviews and complaints

I ordered my coat over 2 weeks ago and I still haven't received it! I have called 3 times and have not received a call back. Please send me my coat! I ordered something from amazon 1 week ago and have already received it! I have seen many other complaints and I'm thinking of getting a lawyer! This company can't keep doing this to people! Please Rotita make this right!

I bought a dress on rotita.com, want to give 0 star for this item. order#WW1610311205416135, I want full refund.

The item arrived is not the same as shown in the picture, the bottom is far different, and I have provided picture to CS. The dress is in poor quality, seeing-through cheap material, and no labeling and washing guild attached to it. It looks much worse than my oldest pajama. It is a piece of CRAP! The size is very weird, it doesn't fit me at all even I followed the size guide and their suggestion. I tried this site since they say free shipping and free return for new users. Unfortunately, they are cheating! They offered 30% refund and suggested me donate or gift it to a friend, or I get 60% refund and pay for shipping back China. They are ripping off customers by penalizing them as being their customers. I guess they are making money this way, so don't buy anything on this site! they robbed my money, they should be punished by authority, we should ban them to do business in the U.S.!

I seriously warn anyone not to buy via this site, stay far far far away!

My name is Adella Oliver and I live in Jersey City NJ I ordered from you a jacket, and two dresses on October 25th. Cost 80.25 you sent me three packages of the same items. Now why will I want three things the same, plus the sizes were way too small. You charged my account 80.25 three times.
I have called your two numbers (you are not available) I have sent multiple emails with no answer. I will like to send back the items but you had no return labels or invoices in the packages. Can you please email me three return labels? You have my email address. I cannot afford to lose 241.00 on things I cannot use. I will really appreciate hearing from you

Thanks

I ordered 3 items off of Rotita. My payment went through and afterwards I received an email that one was out of stock and that I had a credit in the store. I checked and it was there, but didn't really find anything else I wanted so didn't use it right away.

My items arrived and one was the correct size, the other is child sized. If we hemmed the sleeves it would fit my 4 yr old niece. I ordered a women's XL, so there is quite a disparity. I have been going back and forth with the company for a week with them telling me that it's not worth it to return it and refusing even half of a refund. This is by far the worst customer service, and the quality of the products is shoddy even if you get the right size.

The dresses are the wrong size, I need to know how to return my products. I left message on phone number [protected] I get a message to leave a message, so can y'all please call me ASAP I sir would appreciate it. I picked the wrong size, I order my dresses for church and would love to ware them but can't. So I'd like to return them.

Sincerely,
Barbara Dodson

Placed an order on Nov 2nd2016 and today is the 12th and when I look at the site it has my cart empty. Papal deductted from my account for 37.56 for order #W1611 and would really prefer021134408384 with a DHL tracking # CNMM161109346094701 and can, t get a response from anyone. I suggest any trying to place an order on this site do some investgating prior. Very dissatisfied with the service and would appreciate a refund.

£29.99 item arrived damaged, I contacted the company and eventually they agreed to me returning the item, but I have to pay the return cost. I have now found out this will be more than I paid for the jacket to return it to China. When I ordered the item, I did not realise I was dealing with a company based in China.

They are not helpful about returning the item and offer you 15% off your next purchase. Avoid buying from this company.

I ordered a dress last November and supposedly it had gotten sent back in December and I contacted them and it's been almost a year and I still haven't received a refund nor my order . The Assistant said that they put the money in my rotita balance but when I check it says that I have 0 dollars . And I really just want my refund . And I accidently closed my 'ticket' and I tried to open a new one but it says that my order number is wrong . I don't understand.

I ordered from this company not realizing it was a company based in China . My first mistake. It took months for my order to come in. In fact, I forgot about the order completely. I finally received it and the items were too small. I started the return process which is basically non existent. It is impossible to reach the company . I finally tried to return to the company and see if they would receive the items, but it has been months and I have not heard a thing. I have tried to email and call on numerous occasions to no avail. I am basically out of over $100 dollars. Don't make the same mistake. Avoid this company at all cost.

Ordered item, in what I thought was my correct size. It didn't fit. I emailed and ask for info to return for refund, below is the exact wording on email I received from Rotita:

Sorry for what happened. But according to our return policy http://www.rotita.com/return-policy-a90.html you need to pay for the shipping fee if you want to make a return. it is not worth spending much time and money returning the order, right?
As for the one you received, if you really cannot wear it, I suggest giving others as a gift or selling it on line. you will sell it at good price.
And you can buy new one from us, I will help apply discount for you,
what do you think about it?

Word for word, bad grammar and all, this is exactly what i received from rotita.

Buyer beware, crappy customer service and little help from paypal.

I received the e-mail below after placing an order 2 days ago using Pay Pal. Seems odd to me that they want a photo of drivers license or Credit Card. This screams Scam!

PS: Please reply this email with your PayPal email address.

Dear Renee Falk,

Welcome to Rotita.com

Thanks for your payment of 135.12USD for order WW1610032044004132.

We really value the new customers, at the same time, we would like to help you and make sure the payment safe and authorized, Could you take a photo of your driver license or ID card for us if you pay for the order through PayPal account, if you pay for the order with credit card, you can also take a photo of your credit card. Make sure your name on credit card is clearly shown.

Sorry for the inconvenient, but we are trying to protect the benefits of our both sides. Hope for your understanding.

It's urgent. We will not process the order until we get confirmation from you.

Look forward to your timely reply.

Sincerely,
Rotita Service Team
Please note that this email inbox is not monitored. Please contact us at Support Center if you have any questions!

my order was lost i have reached out to sf express also to Rotita company. I really just want my refund back from the three dresses. My value was 60.93. the address on the order was correct but the apt number appeared wrong. some one signed off like they were me in it is fraud please investigate and issue me a refund thank you!

Be Careful! This is a scam. I ordered a swimsuit. Never received it an can only get a refund of 60% or pay 40% to get it resent. At this point I want to see this place shut down and the owners in handcuffs. I have never experienced a business with such shabby customer service and clothes if I am to believe the reviews I have read. I keep getting the runaround. So my only option is to warn people. I wished I had researched this company before I ordered.

I SPENT $134 with this company in May, its August and they have yet to give me my money back ! Its ridicules how horrible this companies customer service is they email back and say they will only give 60% when the problem was them I never received my items, I called my local post office they never had a package for me, then Rotita says it was returned back to them which seeks very odd that I didn't get no kind of notification from the list office and when I called they didn't have anything so how would it get sent back if it was never sent to me? And how is it I only get 60% back when I didn't even get my stuff! Wtf I want my money now! I'm ready to sue this company.

I received a dress that was made out of material for a slip. It was horribly made and a poor fit too. I asked for a refund and they replied that I should be happy because it was not expensive. They refused to return my money and said that since I have to pay all the return shipping to China that it wasn't worthwhile. I cannot believe the customer service is so horrible and that they can get away with substituting an any old item.

Hello
we are sorry for that and you can return it back. But it is not worthwhile for you to return/exchange according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time. How about we send you some compensation in your user center, you can use it next time

I was excited at receiving my first order but unfortunately the sizing is inconsistent (A large could be anything from medium to x-large).

While rotita's website says they will refund... They don't. On the day of receiving my order is a variety of sizes, I contacted rotita but they would not provide a shipping address - in spite of repeated requests - so that I could return the unused goods. I did everything according to their website as well as the paperwork that came with my order. Rotita advised me to "give the wrong sizes away. "

I don't mind that the sizing was inconsistent. I do mind that rotate would not provide an address so that I could return the us-used (And un-useable) clothes. Never again.

I have just been informed your company is fraudulent and I Would like my money back to the value of $31.00
Your reviews are shocking and all are warning that your site along with multiple others are illegitimate. If you don't refund my money I will take this further. I have had Email confirmation of the purchase I made which also proves this

I ordered 2 times from this place within days of each other. The items came and were mis-sewn, as well as the size was not correct. I wanted a refund and am having to go round and round with the company to get a refund. They tell me they will give me a partial refund- then they offer %15 of my refund. Well I spend 56 dollars so that's almost $7 back?! hell to the no. I told them I wanted a 1/2 refund on those things and I would gladly send them back as they are useless to anyone over here who does not wear a size 0. Don't buy or order from this company as the items received are definitely not what you see online.

July 2016

It took a month to receive my $200 order and when I did, I was very disappointed with every item. The material was cheap but that was not the worst of it. Clothing was not stitched together, there were letters missing from words and every item was not sewn proportionate. They refused to issue me a refund. Do NOT order from this site. It is definitely a rip off.

This is a horrible company that will take your money and give you cheap nasty clothes in return ! Returns are impossible and they tell you to give the clothes to someone else if you don't like them ! I ordered on 27th june and the stuff arrived on 14th July. this even though I had told them on 5 different times not to send the items because they were no longer needed when they were that late ! Now im told I can not ship them back and I will not get any money back.
They are rude and horrible to deal with and totally unhelpful ! DO NOT USE GO TO YOUR HIGHSTREET AND BUY REAL STUFF FROM REAL NICE PEOPLE !