Menu
Rotita.com Customer Service Phone, Email, Contacts

Rotita.com
reviews & complaints

www.rotita.com
www.rotita.com

Learn how the rating is calculated

1.0 355 Reviews

Rotita.com Complaints Summary

0 Resolved
355 Unresolved
Our verdict: Engaging with Rotita.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Rotita.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Rotita.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Rotita.com reviews & complaints 355

Sort by:

Newest Rotita.com reviews & complaints

ComplaintsBoard
D
7:14 am EDT

Rotita.com skew neck sequin top size xxl in silver & pound;17.98

The item I have received is not the size or colour which I ordered I read the size chart so thats not the issue I wanted silver as stated its come to me like a rose gold colour the actual garment is very very badly made
Item not as described and an over sea purchase so I know that your covered by buisiness insurance I want a full refund I would be ashamed to tell people I had this neverless wear it its totally useless and a bad representation of a buisiness

Read full review of Rotita.com
Hide full review
ComplaintsBoard
A
6:36 am EDT

Rotita.com jackets/clothes/everything

Every single thing I've ordered has been either the wrong fabric or the wrong size yes I looked at the size chart but theres no way the fabric that's was suppose to be cotton comes back and its vinyl or silky and they won't give a refund they told me in an email maybe I got someone I can give it to as a gift or resale it I spent a lot of money for quite a bit of stuff they're horrible I dont suggest anyone ordering from this site or Motily they're one in the same just a different name smdh

Read full review of Rotita.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
Leanay
, US
Apr 24, 2016 5:15 am EDT

they have a lot of positive comments on individual items.saying how great there clothes are and the quality is great. They must have friends or customers post positive remarks. I just ordered $200 worth of jeans and tops.I will be pissed if I have to get legal to get my money back. It won't end good for them.

ComplaintsBoard
Y
9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rotita.com total scam

I placed an order over a month ago. I have never received my order. I keep sending emails and Facebook messages, nobody is answering me. I tried to submit a ticket on their website but i keep getting an error message saying the order number I entered is not correct when it is. Please note that if you cannot provide the « proper order number » you can't even send a ticket.

Read full review of Rotita.com
Hide full review
ComplaintsBoard
L
6:44 pm EDT

Rotita.com swimsuit

I ordered a swimming suit and there website states it ships within 4 days. A week passes by I emailed them on the status of my order and they tell me to give them a few more days. Another week goes by and they tell me they are out of stock. I asked for a refund and they ignored me. I paid by PayPal so I filed a case against them. They then provide a tracking number stating order shipped and Close the case with PayPal. I close the case and the order never shipped out they provided a tracking number for label that was created but never shipped out. I contacted them several times and won't answer me back. I call PayPal and they tell me once I close the case they no longer can help me. The company knew of that and that's why they created a bogus tracking number. I called my bank filed fraud charged against them . Don't buy from them really bad customer service and fraudulent company.

Read full review of Rotita.com
Hide full review
ComplaintsBoard
U
3:44 pm EDT

Rotita.com never received - do not order from this site

I placed two separate orders of two bikinis both at the end of February. One shipped a few days after I placed the order and it has been over 30 days and I have still not received it. The tracking information said it was out for delivery and then ended up in some random USPS facility and has not provided information since then. That was on March 16th. The second order was not even shipped until 30 days after the order was placed... and that one is not even picked up by the tracking information yet. It says it was shipped 7 days ago. It seems almost impossible to get any real information or help from the company. It appears to be a horribly run company - if not a scam.

Read full review of Rotita.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
Leanay
, US
Apr 24, 2016 2:48 pm EDT

contact the better business bureau. They should not be allowed to get away with this. Also file with PayPal or credit card. Send screen shots of all of these complaints in an email to the bbb, PayPal and/ or credit card. Send an email to rotita along with all the complaints and tell them that everyone is filing a works class lawsuit against then. I don't know if it will help but it can't hurt. I was just getting ready to place a $200 order and several times I asked them questions and never got a response so I thought I'd do some research and came across this site of complaints. I don't know if you noticed but on their site they have excellent reviews on the listings. But even though seemed sketchy to me. I hope you get your money back I will be contacting the bbb myself to see what they have against them.

ComplaintsBoard
H
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rotita.com clothing purchase

First of all it took over 30 days to receive my order after I paid for expedited shipping. Second nothing I mean nothing look any thing like the website. Material was horrible falling apart right out the packet the color was disgusting as if it's been washed a million times already and the sizes was off way off from their chart and I went up a few sizes. Contact them and was advice that refunding will be more expensive for me. The things about was not wearable. What a waste of money and no one wants to talk to you at the company only contacting me by email but will not answer any phone calls and via email stated there's nothing they can do I can return it at the cost to me and then they end it the conversation. Do not buy from this website!

Read full review of Rotita.com
Hide full review
ComplaintsBoard
S
4:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rotita.com - scam

I ordered my item on 03/22(Tuesday) I paid for expedited shipping because I wanted it on Saturday and it shows Dispatch: Ships within 1 business day. I message and ask if they think it would be there for Saturday and I get "Your order is being processed; we will ship the order soon." I check for the order on Thursday still not shipped so I message again and...

Read full review of Rotita.com and 12 comments
ComplaintsBoard
S
4:01 pm EDT

Rotita.com ordered swimsuits

On 2/16/16 I ordered two swim suits and a cover up, today is 3/26/16 and I still don't have them. I tried to resolve this and they have blocked me from looking up my info on their site. I put in what they call a ticket since they had not shipped the item yet to just cancel the order, they ignored it and said that they had shipped the items, which was not true. Then on 3/16/16 they said they had shipped the item, I still don't have it. ALL I want is a refund.

Read full review of Rotita.com and 8 comments
Hide full review
8 comments
Add a comment
C
C
Casey Luna
, US
Jul 12, 2017 8:23 pm EDT

This company is a joke. They take your money, send clothes the size to fit a 10 year old and then never respond or provide a way to return.

S
S
subseadesigner
, GB
Jun 06, 2016 1:47 am EDT

Rotita not a good clothes outlet as clothes are very poorly made and extremely small in size and they never refund

R
R
Robin Cook
, US
May 16, 2016 11:28 am EDT

They are a complete rip off and scam everything that has been reported is true and will happen do not use them they will not hold true to there policy in any way. Reporting them to FB where I got the add. All above comments are true and did the same to me. DON'T PLAY NICE GET STRAIGHT TO THE POINT FROM BEGINNING.

M
M
Mskitty7
, US
Jul 30, 2019 12:45 pm EDT
Replying to comment of Robin Cook

I think allot of us need to file a class action law suit on this Company.They are collecting millions and the consumers are paying for nothing

M
M
Mskitty7
, US
Jul 30, 2019 12:52 pm EDT
Replying to comment of Robin Cook

There has to be a place all of us could report these scamers!At one know where we could file a class action suit.Is there a law firm out there? We need to stop this company!

A
A
Amy Birks
, US
Apr 22, 2016 2:19 am EDT

I ordered a swimsuit online on the 7th April, told my item would be shipped within 7 days and i would receive a tracking number. I am still yet to receive my order and also my tracking number. My order number is WW1604071654409311 . I have left numerous comments and complaints and i have still not heard back from anyone! this is getting beyond a joke

C
C
Carrie Griffith Noworolnik
, US
Mar 29, 2016 6:44 am EDT

I would dispute. I logged a ticket and at first I didn't get any comment back for days and then I emailed them and said no one is responding to my ticket. The comments on the ticket since look like a 2nd grader wrote them. Actually a 2nd grader would be more grammatically correct. Extremely unprofessional. I asked to cancel and they first said "OK, no problem. But if you don't get permission before reject, you are responsible for any fees result in. And we will send a refund when return package received." Seriously? That is how they respond? Then they said twice in two separate comments that there is a "handing" fee. Not handling fee, "handing." It seems like some foreign operation and a scam. I told them i disputed with PayPal and they would handle it.

J
J
Jenni Dill
, US
Mar 28, 2016 1:15 pm EDT

I hope this isn't what is happening with my order! I ordered 3/19 and it shows I have paid but they haven't shipped yet, as of today (3/28). I opened a ticket as well, and their reply was I should pay again because "sometimes it is not going through, " but my bank account and PayPal and their own website shows that they have received the money. I can't believe I was asked to pay twice! I'm giving a few more days to provide a tracking number, and if not, I'm disputing. 😡

ComplaintsBoard
S
10:12 pm EDT

Rotita.com unethical behaviour

I made an order on March 13, 2006 in the amount of 168.00 (price including expedited shipping). I then received an email saying that I should get my order on or before March 16, 2016, by the 18th of March I still had not got my order or any emails regarding my order so I went into my Rotita account. I tried to track my order and it said "confirmed/paid/unshipped", so I send a ticket to them asking when my order will be shipped. On March 20th I still had not received an answer back and now my Rotita account was saying my order was cancelled/unpaid/unshipped, however, both pay pal and my bank account shows the money was removed. I asked pay pal to intervene and they opened a case the case has now been upgraded to a demand for my money back. Pay pal has tried to email Rotita, so have I and still no answer. I am also getting "forbidden access" when I try to sign on
Rotita.

Read full review of Rotita.com
Hide full review
ComplaintsBoard
R
5:21 pm EDT

Rotita.com worst online company ever!

I ordered several items back in August 2015. Got them in a reasonable time but they were nothing as described. Either they were way to small or way to big, made extremely cheap and several had defects. After contacting the company, I was told I couldn't and wouldn't receive a refund. I told them I would be disputing the charges with my bank then. They told me to try and sell the items on eBay or at a garage sale. We went back and forth several times and they finally agreed to credit me back when they received the items. Well I sent it back in September 2015 and as of yet I haven't received a credit. So now they have my $116.30 and the clothes I sent back. Paypal has not been helping me resolve the problem either.

DON'T ORDER FROM THESE CROOKS & THIEVES!

Read full review of Rotita.com
Hide full review
ComplaintsBoard
F
1:12 am EDT

Rotita.com defective jacket

Don't order anything from Rotita! I have purchased a jacket and it took them almost five weeks to deliver it. There was a huge hole on the inside and two small stains on the right sleeve. I contacted the company and asked for a refund but they turned my life into a real nightmare. I wasted days fighting with them for my money and in the end they offered me only a discount on my next purchase! They are absolutely terrible and my advice to others is to stay far away from them!

Read full review of Rotita.com and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mercedes Turner
, US
Apr 19, 2016 11:49 am EDT

File a dispute with your card company. It will take about a week, but you'll get your money back.

ComplaintsBoard
E
4:59 pm EDT

Rotita.com item does not fit

I ordered a jacket from this site and it said uk size 18/20 which I ordered thinking it would be uk size but it's very small. I emailed them and the way they have replied makes me feel that I'm in fault for ordering the wrong size as it Asian sizes but that should be made aware to uk customers on the sizing charts which it isn't. I asked for my money back and they said normally the customer would need to return the item but because of the posting fee they said it would cost me more and they said they would give me compensation I explained I wanted the full refund for the item, they said they would offer me 15% compensation! Which I could use for my next order. I will not be using this company again! Their customer service is terrible, especially making a customer feel like they are in the wrong.since emailing me back that I would I would not be using them again they have not replied. I WANT MY MONEY BACK!

Read full review of Rotita.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
LisaC1986
, GB
Mar 20, 2016 9:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very bad site to order from. Rotita didn't send my order for 3 weeks so I started a dispute via PayPal. They told me to close my dispute & then they would dispatch my order. I informed them the dispute would remain open until I received my order, that's when they failed to reply to my complaints! PayPal has to investigate them. VERY poor company. Will never use again just glad I paid via PayPal so I could get my money back.

ComplaintsBoard
R
8:28 am EST

Rotita.com absolutely ridiculous and dishonest company

These people are absolutely ridiculous and dishonest, stay away from Rotita. I've ordered 8 items and they did arrive in reasonable time, but the quality was terrible! No person would wear anything from what I received. I sent them over 30 messages, but they never replied! I'm so disappointed. Why didn't I check the reviews? Well, I'll never order from them again and I suggest everyone to do the same.

Read full review of Rotita.com and 74 comments
Hide full review
74 comments
Add a comment
R
R
Reviewer18314
,
Nov 19, 2018 4:33 pm EST

I placed an order from this company over 3 weeks ago. The payment has been taken from my account but I have not received the products. There is no way to contact the company. They give you a number but no answer but a voice mail.

J
J
jvenna
, US
Nov 19, 2018 11:02 pm EST

It's have been three months going on four since i made a single purchase
from that Rotita site, they take my money but still to this day I have not yet receiver my order. they claim to have ship it to me . it's all liar, liar,

W
W
willene
, US
Nov 14, 2018 10:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

sent me a email on September 14 2016 that my order has been shipped.
no order yet.order number ww1609031119419026.tracking number LT177998166cn

G
G
Gemma grace
, GB
Nov 14, 2018 1:16 pm EST

Hello I ordered two outfits 5 weeks ago and they have never turned up and when I contacted them last week they said they had been shipped and still nothing.

J
J
Javeria Abbasi
, US
Nov 14, 2018 12:29 am EST

Hi. I order the coat but it doesn't look good as it is not good quality material.I 've just received it. I want to get full refund. Plz help. Ty.

S
S
Sandra Zavala
, US
Nov 14, 2018 1:27 am EST

I ordered on November8th & have not received the blouse. I payed with my visa bank card. Please help. I have not been able to contact anyone for this company makes me wonder is this place legit. So I don't know what else to do. There is a long distance number but I don't want to call & then be charged for calling to China. Help me.

D
D
Deedee1234
, GB
Nov 13, 2018 12:23 pm EST

Sorry I've already wrote it and it deleted so I've sent it you in picture form, hope you can help me thank.i bought a gorgeous coat a black one you also had it in red and grey but when I had wore it for an hour when sleeve completely split in half on the seem, I'm not sure what u can do about it but please I love it.

B
B
Betty Rosser
, US
Nov 13, 2018 6:05 am EST

I ordered this coat over 3 weeks ago, the fund have been deducted from my accout, but I have no coat. Please send me my coat or credit my account.

C
C
Char Toppen
, US
Nov 13, 2018 10:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered this item over a month ago and still have not received it yet they've collected the money a week after it was ordered..

B
B
Black coat
, US
Nov 13, 2018 8:20 pm EST

I ordered my black coat last week it was supposed to be here today it's not where is it the payment went through where is my coat

ComplaintsBoard
J
8:24 am EST

Rotita.com never received my order

I've ordered something from Rotita over a month ago. Unfortunately, I never received my items. They gave me a tracking number which shows that my dresses were returned to Rotita warehouse. When I contacted them they said my order is on its way. When I told them about what was shown on their tracking service they said that was not possible. So I received no dresses and no money. They did apologize and offered me a 50% discount on my next order. Please do not order anything from Rotita!

Read full review of Rotita.com and 4 comments
Hide full review
4 comments
Add a comment
W
W
What If
, US
Oct 28, 2017 11:02 pm EDT

I should have checked the reviews before I placed my order tonight. I started over twice. Oh I hope Paypal stops payment . I am worried and didn't know it was China either.

L
L
Lois Cat
, US
Jul 20, 2017 1:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too ordered 3 articles from Rotita and I got them after a month waiting but they charged my CC early. Upon receipt I found nothing was sized like US sizes and asked for Rotita to send a return authorization. I sent 2 tickets as they call them, received a message asking what was wrong and I sent a return message. I have never received a return authorization, called PayPal and have not received my credit. I am reporting this to the Better Business Bureau, both PayPal and Rotita. Don't ever buy things from them. I did not know it was a company in China when I bought from them.

M
M
Maiden K
, CA
Apr 21, 2017 1:08 pm EDT

I ordered two pieces of product. One on April 8th and one on April 9th. Deliver was two to four days. It is now April 21 and no product received. They do not answer my emails. I will never order online ever again or buy anything from Rotita! Scam artists for SURE! ALSO DON't ORDER FROM Skin Essentials or Rejuva Essance. They bill you a small delivery charge and then they bill you amounts of $123.68 and $137.51 with no product received!

B
B
beverly bell
, US
Mar 27, 2016 12:31 pm EDT

I ordered a dress on the 19th of march and said it would take 3 business days and I haven't received it yet. It was through PayPal and nothing. No tracking number and I just called and I got the answering machine. Glad it was under 25 dollars. I guess I won't get and they need the money . What a scam. Never again.

ComplaintsBoard
K
10:49 am EST

Rotita.com shipping/customer service

I ordered two dresses from rotita.com and immediately got confirmation of my order. That was good... but, since then, it's been a flurry of confusion regarding purchase and shipping.
I got one email saying that my payment didn't go through. Then, without any action on my part, I got confirmation that the order shipped (this was 7-days after I placed the order.) Three days after the alleged shipping, however, I'm unable to "track" the package. Using the tracking link, provided by rotita.com, I plug in the shipping code and it says the package is "not found."
Based on the confusion over payment, I'm willing to bet the dresses will arrive... at some point... but I doubt they'll arrive in time for my event.
The dresses are relatively inexpensive, and the company's based in China, so I should have known this wasn't reliable. Lesson learned. I won't be shopping through Rotita again, no matter how many coupons and discounts are offered.

Read full review of Rotita.com
Hide full review
ComplaintsBoard
A
4:46 am EST

Rotita.com don't waste your money!

Rotita is not trustworthy and they stealing from their costumers. I made an order and paid extra money for rush delivery. This was back in January and it is now March, and my order still has not been shipped! I sent several email asking about the status of my order and was told my order was out of stock. Then I asked them to cancel my order and they emailed me back offering me a store credit! Now why would I want the credit, if I never plan on ever ordering from them again. All I want is my money back!

Read full review of Rotita.com
Hide full review
ComplaintsBoard
D
7:07 am EST

Rotita.com scam!

I purchased some stuff from Rotita in early January. I received nothing yet and it is now March! I emailed them numerous times but received no answer. I have been trying to contact them for weeks and I am getting no where with them. Please don't buy anything from them and avoid this website at all costs! They are real scammers. If you don't believe me then go online and check the reviews! I contacted PayPal and their representative said they have no idea of how to reach this company. I'm very disappointed!

Read full review of Rotita.com
Hide full review
ComplaintsBoard
M
4:59 am EST

Rotita.com garbage!

The dress that I ought from Rotita website was a total garbage. It looked very cheap and was poorly made. The material was straight cheap polyester and the dress looked nothing like pictures. It was suppose to be a maxi dress but the dress I received was very small and did not fit at all. I would never, ever buy anything else from this company! I'm so disappointed that I've wasted my money on garbage. Don"t buy anything from this site you will be highly disappointed. The pictures you see on the site are not Rotita's pictures, notice they don't show any one of the models faces because its not their models, they are stealing pictures from other websites! Avoid!

Read full review of Rotita.com and 1 comment
Hide full review
1 comment
Add a comment
S
S
Stacy Beston
, US
Mar 10, 2016 10:25 pm EST

I placed order on February 2nd and have yet to receive my items or money back! I wish I had looked them up on the internet before hand but I didn't! My fault! I will never ever order from them again as it shouldn't take this long to mail item! Today is March 10th and still no sign of my merchandise! I am very pissed off now and should I get a hold of anyone I might just cuss them out or report them or maybe even take them to small claims court for my money back! Why does it take 1-2 months to ship anything?

ComplaintsBoard
B
4:55 am EST

Rotita.com avoid!!

I saw a cute dress on Rotita website and ordered it. But I was very disappointed when I opened the package. Seriously, the dress looked horrible and very rubbish. It looked nothing like the pictures posted on their website and material was not even the same. I decided not to return it because the return shipping was too expensive. This website is an absolute joke! Do not waste your money and time here.

Read full review of Rotita.com and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sherron Hardwick
, US
Apr 09, 2016 6:28 pm EDT

I ordered the royal blue back slit top along with a black one. Just received it and feel it was a waste of my money. It was thin and the tail was not the same length, too thin material. There was nothing in the package, you must pay for returns yourself! i am very upset over the quality of this mess, and it is a hot mess! i would never recommend anyone to order from this site. Sammydress is also the same company, beware!

N
N
NikHast
, US
Mar 08, 2016 7:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It says my tracking number is invalid and unable to find! So how do I get my money back from this company it hasn't been here yet paid extra for 2-3 day shipping it's been 5 days!

ComplaintsBoard
I
3:44 am EST

Rotita.com ridiculous website!

I ordered three dresses from Rotita website and when my package finally arrived I was totally disgusted with my order! Dresses I received looked nothing like pictures on their website! Even colors were wrong! Dresses were made out of the cheapest material known to man! One dress was super shiny. According to their website there may be a little difference between photos and real products. Little? Are you kidding me? I contacted customer service and told how disgusted I was. And the only thing they said was „sorry”! Do not order anything from this ridiculous website! I'm so angry!

Read full review of Rotita.com and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nedra Boutthatlife Jackson
, US
Mar 05, 2016 4:08 pm EST

I agree with the complaints cuz not only did I pay for my purchase I also paid extra for fast shipment and still to this day I haven't received it I would like to know a customer service number because when you try to use that website you don't get them all I want is my money or my purchase why is that so hard to get from these people

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Rotita.com customer service

Website

www.rotita.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Rotita.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rotita.com Customer Service. Initial Rotita.com complaints should be directed to their team directly. You can find contact details for Rotita.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rotita.com. Discuss the issues you have had with Rotita.com and work with their customer service team to find a resolution.