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Rotita / customer service after they send out the wrong size

Brooklyn, NY, United States

I ordered 3 dresses (same dress in 3 colors) in medium and they took weeks to arrive, which I expected. However, the dresses were different sizes. 2 are medium and 1 is extra small. I sent photos to Rotita showing them the error with the white dress being inches shorter in the arms and length than the red dress and black dress. They keep giving me the run around saying the sizes are all a little different with their products. The white dress has no size tag but the red and black dress are sized on the label as medium. Rotita won't send me the white dress in medium that I ordered and they keep offering me a store credit but why would I want to order again from a company who stated in writing that their sizes are not accurate?

Rotita
Rotita
Rotita
Rotita

Re
Dec 23, 2015

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