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Rotelli's Pizzeria / Avoid this place - does not honor reservations

1 United States Review updated:

In spite of the fact that we made reservations for six for a round table and also, called to confirm such that same day, we were summarily pushed aside and forced to wait 20 mins. beyond our reservation time as two other parties butted ahead of us. The hostess was obviously friendly with one lady in a party of five and when they casually sauntered up AFTER we had arrived and asked for the same table, the hostess happily complied. When we confronted her, she replied that she had no idea of the specific request because we had asked a waitress to make the arrangements over a week ago. She played "dumb" and did not offer any compensation or reasonable explanation at all. After all, we had been waiting in excess of 15 mins. outside and she was well aware of our prescence and situation. When the discussion got heated, she asked us to leave, saying they didn't need our business and to leave the premises. We were happy to comply and took another group of people with us on the way out after they overheard our plight and how badly we were being treated. This restaurant is tiny and cannot handle large parties. This combined with a hostess who puts her personal friendships before professional makes for an unpleasant experience. There are much better places to eat who happily honor reservations and seat people punctually without much ado. Avoid this place.

Pizzeria details:

Rotelli's Pizzeria
7117 Lake Worth Rd.
Lake Worth, FL

Sc
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Comments

  • Ro
      20th of Jul, 2008
    0 Votes

    You're the idiot. You make a big deal out of nothing. So what - the lady didn't know you had to have that certain table. You're the sort of customer that makes life unpleasant.

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