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Ross Dress for Less
Ross Dress for Less Customer Service Phone, Email, Contacts

Ross Dress for Less
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1.6 657 Reviews

Ross Dress for Less Complaints Summary

89 Resolved
567 Unresolved
Our verdict: With Ross Dress for Less's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:27 am EDT
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Ross Dress for Less bad reputation for racism & job discrimination

Beware! You don't ever want to shop or work there! Since they opened up 6 years ago, the incompetent managers & "in-crowd" of lousy employees; are well-known for rampant retail misconduct (lying & stealing), having a bad reputation for supporting racism, wrongfully terminating hundreds of good employees due to gender discrimination, and enforcing job discriminatory policies to stop the hiring of African-American men, or failing to keep many of them employed as long as the female co-workers! Many of the bad employees (mostly lazy & inexperienced women), who've managed to stay on during the 6 years (by sabotaging other co-workers), are no quitting at Ross, and trying to get hired at The new Sams/Walmart in Aiken; due to the same reasons that have unfairly kept them employed! Many people in the community feel that these unscrupulous Ross employees should not be hired anywhere! Because, it's not fair to the many good employees, who have lost their jobs for no reason, and truely deserve to be employed by stable jobs to support their families!

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1:02 pm EDT
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Ross Dress for Less retaliation

I was an Asst. Store Mgr from July 2012-April 15, 2013My employment was . terminated for using an Area Supervisor's Time & Attendance login to edit my time. The only two instances I recalled were 4/4/13 when I forgot to clock back in from lunch & on 4/11/13 when I was at WalMart on company business from 11:30pm until my arrival to the store around 2:15 pm.

I wasn't aware I could get fired for this: a borrowed Area Sup. used another's network, email, StaffWorks, Time &Attendance, even alarm codes while he was a borrowed associate in our store. But because the associates were not aware that I was using it, I was fired. My time was not falsified in any way--my FES can confirm I'd forgotten to clock back in from lunch on 4/4 & my AS can confirm my phone call to him & arrival with WalMart bags in my hands on 4/11.Rep

Other occurrences were brought up from March, February & as the HR Rep said, "I could keep going". When I asked why they were just now being brought up, the response was that they'd seen me add vacation time to my timesheet for Saturday under my own #'s & began to look into other edits. But I did this on Sunday morning because as opening MOD, I had to run payroll. I was told this was one of the very few times I could edit my own time, so I used my own login.

Why would something permissible trigger them to begin "digging" (for lack of a better word)? The DM & HR Rep claimed their visit was so the DM Could walk the salesfloor with the SM (which she'd just done last week) & s the HR Rep could talk to me about "how things were going & if I was okay"...that they'd just happened to be at another store together, etc. But at 2pm upon my arrival, the SM was in the office (and had been all day) & as soon as they arrived, neither of them asked to see me or speak to me. Instead, they went straight upstairs with the SM For quite some time (close to 2 hours, if not more). I believe their initial intent was to inquire about him leaving the entire change drawer out at closing Saturday 4/13/13 (which I promptly reported via email the next morning) and to investigate the Alert Line call made regarding the SM giving his keys to an MOD+ The week b efore & her losing the bay door locks. The door was left unsecured most of the day until an SPS alerted me of it. The SM gave me direction to put screamers on the bay doors & the lock from the trash compactor overnight. These are both considered "terminable", but I've never heard of editing my own time as such. Had I known this, I certainly would have never done it. I assumed since I wasn't falsifying my time, that it was ok. In fact, I asked the HR Rep if I'd used my own #s to make these edits, would I be being terminated & she said no that it would just be a corrective.

I feel that if this were an issue & that the SM was supposed to be monitoring edits weekly, it would have been addressed way before now. Also, I would be remiss if I didn't point out that the negative action took place only after my initial complaint to the DM regarding the SM on 3/2/13. I also notified the HR Mgr & DM during their visit with me recently that I felt I was being retaliated against & asked that it stop immediately.

I have documented evidence that clearly shows a link between my complaints, other behavior that I believe triggered the retaliation, & and the retaliatory behavior presented by the SM, DM & HR Rep. This would include being denied a transfer to a more desirable location, job shift reassignment, and other changes that have adversely affected my employment at Ross since the SM's arrival.

I am requesting that my termination be reviewed & overturned. If necessary, I am prepared to file a case with the Labor Board should they not take the necessary action.

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9:29 pm EDT
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Ross Dress for Less ross employee named isabel

Wow. Something CRAZY happened to me today at this store!

I was in such good spirits coming to this store today and decided to buy some stuff for my yorkie (who is going to be giving birth in 2 days) I needed some blankets and doggie items for her puppies etc. So came here and purchased items totaling to $30!

When I got to the REGISTER, a ROSS EMPLOYEE named "ISABEL" (she has a terrible accent) started ringing me up. I notice the pink doggy blanket I was buying had stains in it, so I asked her, "what is it?" she says "Oh shampoo or lotion that maybe spilled in it..." she asked me if I wanted it, I said "yea, I want it, I don't care." She ignored me and she placed this pink doggy blanket right on her foot (on the floor!) and kept on ringing the rest of my items. I said, "wait, I still want the pink blanket.." she kept ignoring me, wasn't saying anything, and finally she said "you sure you want it?" I said "YES! I TOLD YOU I NEED IT for my dogs litters" She then says "I can't sell this to you!" I was like WTF? I need it, and will pay for it, I can't believe you're forbidding me from buying something here. She then calls for the Manager, the Manager comes up and says, yea just give her a 10% discount, For me, I didn't give a ### whether there was discount or not, I just wanted the damn blanket! but wait.. it gets better so this stupid dumb [censored] Ross EMPLOYEE (while a young Blonde Supervisor stands next to her) kept talking ### on me - saying I WAS THE ONE WHO WAS RUDE TO HER when I clearly was NOT, on top of it THIS [censored] BEGAN POINTING HER FINGER AT MY FACE while I WAS STANDING IN FRONT OF HER, and THERE WERE PEOPLE waiting in line behind me, I TOLD HER TO STOP POINTING HER FINGERS AT ME BECAUSE THERE WILL BE SOME SERIOUS CONSEQUENCES with it! At the end, I paid for my Items and I had change from the amount I gave her, I held my bag to her for her to put the change back inside the bag, INSTEAD this stupid ### places my change on TABLE TO HAVE ME PICK IT ALL UP! I AM IN SHOCK that Ross hire employees such as this stupid ###.!
I can't believe how f*cking RUDE THIS BIATCH is!

I have always shopped at this store and the rest of Ross Stores (spending lots of money in whatever I buy, whether it's perfume, watch, clothes, kitchen items, shoes, bag, etc. and have kept all of my receipts!) in San Jose since I like looking at what they all have, but ever since this incident, I am NO longer going to be shopping at this particular Ross in Saratoga any longer and will inform families and friends to do the same, ON TOP OF THAT, I am also going to FILE A COMPLAINT with ROSS CORPORATE OFFICE in the HR DEPARTMENT in Pleasanton AGAINST this Employee NAMED "ISABEL". I shall be giving them a call tomorrow to complain about this employee!

She should NEVER be allowed to work in a place like Ross. She needs to get fired for this and should NEVER TREAT Loyal Ross Customers like me this way who spends so much money on this store! I did not deserve this rude treatment. I came out of there so f*cking pissed I literally wanted to kick the ### out of that woman if I had the chance! But I think in the end, I will have the last laugh because I will make sure Ross HR MANAGER either suspends her or fires her because she gives Ross Stores a BAD REP!

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1:18 am EST
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Ross Dress for Less management

I currently work for your retail store in Lake Worth Texas .I feel discriminated against.I am a 37 year old caucasian an i work with Hispanic lady's .I don't understand why they get to work longer hours than me is it because i am white.When went for the interview the store manager told me they needed a manager for the apparel part of the store but at first i would be working in the stock i have about 6 yrs experience working at a big retail store .Tell me why i am still in the same position after 3 weeks in something i was not hired making $ 7.25 an hour an not. Worked over 6 hours there is no way anyone can make a living on those short hours an so little pay.

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10:34 pm EST

Ross Dress for Less pay and manager of store

i work at ross have for long time pay sucks and i do alot and store manager john don't know how he got to be manager cause he don't know how at best should be a stock lead, customers have said that john the store manager has been on register and had a line and leaves and don't come back while there in his line to check out moves another girl up that was lead up to management and they claim if u in management no outside friend ships with other associates and there that cpmpany says they would hire within first both ###

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1:04 pm EST
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Ross Dress for Less manager sexual harassment and over worked employees due to favoritism

I went to the ross location and saw employees flirting and playing around even saw and heard an employee using vulgarities with managment about how he works her to hard and dont give her what she wants.. Then quoting the manager Criag, "Aww dont I always take care of you babygirl" the whole time making this girl run front to back of the store. Even making a spectucal of her for her body and putting emphasis on her body figure. This isnt the first incident Ive seen a zoo with more class and professionalism. Seem like its totally high school all over again. I didnt approve of the managers ethics or way he treated or talked to his employees. Very very estranged. And when I walked around look like everyone was doing whatever they please. Human resourses should hire new management and put theyre employees under a microscope. They have all those cameras and act as if its play time.

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formeremployee123
, US
Oct 24, 2014 9:49 pm EDT

how gross! the crazy thing is i used to work at ross for this same manager and he was the same way when i worked there and he overworked people he didnt like.

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11:36 pm EST
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Ross Dress for Less attacked

I was an employee at Ross in Port Arthur, Texas. I resigned from Ross and my last day was December 14, 2012. On my last day at work I was verbally attacked and threatened by a male employee, the loss prevention employee. The incident occurred in front of customers, employees and the store manager. The store manager did nothing at all but laughed. I was scared and shaking from the loss prevention employee screaming and cursing at me for no reason at all. He kept calling me little girl and asking me if I hear him. He screams and shouts "F*CK ROSS, F*CK ROSS, F*CK THESE CUSTOMERS." I did not yell or scream back at this large statured and size man. I'm a female, little frame and this male named S loss prevention guy, is screaming and yelling at me. He walks up to me like he was going to hit me screaming. he then threatens me by saying "You hear me little girl, you hear me, oh you don't hear me? I CAN SHOW YOU BETTER THEN I CAN TELL YOU." After he says that to me he then takes off to the back of the store towards the break room walking very fast. The employee tells me he is going to call his "people" to get me when I get off from work. I'm really scared and shaking. Nobody is saying anything to him, not even the STORE MANAGER. The STORE MANAGER does nothing but laugh and walk off. I was crying and shaking and scared for my life that I just hurry up quickly and clocked out and left. I was so scared for my life. I didn't know what S was going to go do or get but I left quickly before he came back also the STORE MANAGER did not have my back. Nobody at all did. I didn't know if he had a gun or weapon that he was going to "SHOW ME BETTER THEN HE CAN TELL ME". Something needs to be done. Please contact me. He should not get away with this or the store manager.

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Callthelaw
Houston, US
Aug 13, 2010 12:56 pm EDT

Went in to Ross Stores to buy women's shoes. Could not see any benches to try them on. No store employees were around to help. Had to try on shoes standing up and fell over injurying my elbow severely.

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sswizzard
Portland, US
Jul 03, 2013 6:25 pm EDT

ooooooh pwned

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Another employee of Ross
f, US
Dec 20, 2012 12:13 am EST

Foolish enough to leave your first and last name arn't you Jenny. Actually you did not leave the company you were fired for theft. It was not him that was screaming like a mad person it was you that was screaming all the profanity. Then you went around calling him a pedophile(when he has not done a thing) and making a scene. You only calmed down when they threatened to call the police(which they did eventually since you were fired for theft) Seriously if you are foolish enough to leave your first and last name you deserve to be exposed for the truth.

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8:46 pm EST
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Ross Dress for Less no restroom

I love shopping at ross and it usually i like to take my time and shop around. It has been several occasions that i need to use the restroom or i take my daughter and niece with me and they need to use the restroom. One experience that upset me was my two year old niece had to use the restroom and i asked and they said they don't work but you can go in, we went in and they worked but there was no toilet paper or paper towels anything so i asked is there any toilet paper? i was rudely told that's why we told you they didn't work! wow i guess they can't tell the difference. I don't see the point of not letting customers use the restroom we buy stuff from there we are the ones that keep that store open if it wasn't for us shoppers they would not have a job! Can they even do this? now i try to avoid this store

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Didi Bermudez
, US
Mar 24, 2021 10:06 pm EDT

Ross stores it's going to get in trouble soon if they continue telling the people that the restrooms are broken. It happens to me twice in two different locations. Both times they said that we cannot use the restroom because "it's broken'" and here's what I found.
The Restroom Access Act, also known as Ally's Law, is legislation passed by several U.S. states that requires retail establishments that have toilet facilities for their employees to also allow customers to use the facilities if the customer has a medical condition requiring immediate access to a toilet, such as ...

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RarelyComplain
Warren, US
Dec 03, 2012 10:11 pm EST
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FYI there is a Texaco station directly across the street. Oh well, too late now.

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12:56 pm EST
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Ross Dress for Less stop mistreatment

Ross stores are known to treat their employees very badly. Corporate talks about, "This Code of Business Conduct and Ethics (“Code”) contains general guidelines for conducting the business of the Company consistent with the highest standards of business ethics. This Code should be considered to be a minimum standard." This is very much the opposite of how things are being run! One person's complaint seems to be ignored and even laughed at by management and HR's. I don’t believe it is a coincidence that most stores are run the same way. I believe a lawsuit brought forth by everyone who has been wrongfully mistreated by this company, from presently working there and those who have worked there before would not be taken as a joke and would bring justice to all. I am not a lawyer, but I am an American who believes no one should be treated this way, that’s the reason we have Labor Laws. This has nothing to do with, race, age, or sex. It is simply employee's being mistreated by management, and there actions applauded by corporate as long as the revenue is high and cost kept down. This is not the early 1900”s! Let us unite and do something about it. If any lawyers or you have a lawyer as a friend or family, be kind enough to inform us of what to do next. It would greatly be appreciated by all. This is how America was built, and reformed, by people coming together for a better tomorrow.

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danna23
, US
Dec 03, 2013 10:14 pm EST

Don't like it? Don't shop there.. Simple as that!:)

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Waden
Youknow, US
Nov 24, 2012 9:16 pm EST

It doesn't matter. I'm a customer and they are rude to us too. One of the employees said that she can help the next person in line. No was paying attention or moved forward so I decide to go next. Then Ms, Johnny come late in the line and the cashier told me she was next. I looked at that nut and said you people are so dam silly. I just walked over to another cashier. I called the store manager and he never called back. He could care less when a customer has a bad experience. They just want your money until they loose their jobs.

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8:55 pm EDT
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Ross Dress for Less no refund policy with merchandise over $50

I was trying to return a $169 bag but I don't have a receipt so I was thinking maybe I could just get a store credit so I can spend it on something else. The store manager at the puyallup WA branch told me it's on the back of the receipt and so I go read it. I told her there is nothing on that print that says NO RETURN NO EXCHANGE ON ITEMS OVER $50.. so she said the system won't let her and she won't do it. I think this is FRAUD! If that is their policy then that should be printed on their policy and give consumers a warning that their "system will not allow refunds on item over $50." This should not even get this far if only they have a good customer appreciation. It is very unfortunate that Ross staff like Mary @ Puyallup WA branch is giving the company a bad reputation and I do hope that Ross store policy is NOT what she said it is.

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Joli007
, US
Jul 24, 2013 5:52 pm EDT

Omg I have the same issue with somethig that is 49.99 not even $50 but the cashier said it comes up to $ 54 something with sales tax

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7:01 pm EDT
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Ross Dress for Less bad custemor sirves

today me and my family hade bad expeiance at ross, my complaint is regarding the shopping cartes, why can a custemor cant bring out the cart to its car whene we are bying havy objects that are sold at this stoer, i think there are lassy employes that dont want to pick up tha cartes like every other store, if ross dosent want to satisfy there custemors then ross should close its doors!having familys like min wasting hundendes of dollars for such bad servis, verry desapointet with this store.

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Pokemonmaster3
, US
Aug 09, 2016 9:08 pm EDT

First, learn how to use spellcheck. Second, Ross isn't a high end store. If you want your cart to leave the store then go to some over priced place that pampers you like Macy's. Also did you ever consider that maybe the employees aren't lazy. Maybe they can't help because they aren't allowed to leave the store!

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Katie R.
Yorba Linda, US
Jun 19, 2013 10:08 pm EDT

Don't trust the employees of this store. I wanted to return several dresses to this store and I wanted to see if I can find something else. I went into the dressing room to try on several dresses and the female employee told me I have to leave my bag outside in a bin. So I did. When I came out I took my bag and left the store cuz the line was way too long to wait in. I went home and opened my bag and my dresses weren't inside of it . Instead of seeing my dresses, there was a pair of super huge man's underwear & a pair of very cheap looking jean. I donated them to Goodwill.

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deadmau5
Tulsa, US
Oct 24, 2012 7:03 pm EDT

First of all, learn to spell. Do you know why the carts won't go out? Ever see the long, approx. 10 foot pole on the cart? Try pushing the cart out there with that.

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v0ice0freas0n
, SZ
Sep 16, 2012 11:10 am EDT

Ahhhhh shut up. I love how you can't carry the item to your car yourself. It's a DISCOUNT STORE ###. Do you know what that means? It means they do not and will not be your personal shopper and they won't escort you to your car. You want that, shop at Macy's. Nice spelling by the way.

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5:11 pm EDT
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Ross Dress for Less managers, employees

This store is the reason why teenagers shouldnt be managers. I came in today to buy my nephew a birthday gift with my wife. The store is a complete disaster with employees running a muck. There are open cosmetic items and open toy boxes. As I was browsing through the boys section, I noticed the security guard, who mind you, is about 4 feet tall, socializing with the cashiers. How is this person allowed to guard a department store? Nevertheless, I continued to shop and found my nephew an outfit. While attempting to get in the tremendously overwhelming line, I noticed that there were only 2 cashier stations open. The rest of the employees were socializing and being completely unprofessional. I had the same experience as the other person who left a review for this store! The asian cashier was yelling for customers to come down to her station. As a customer, one would assume that employees should treat their customers with the utmost respect but apparently, this is not the case for this store. As the "manager" Melissa rung me out, not once did she acknowledge me or try and compensate for the lack of help she has. How is this person even a manager when she has her employees socializing with the security guard when someone should be stationed to the other cash wraps? As I scanned my credit card and awaited for it to be authorized, a very tall African American employee came and approached Melissa in a sly manner. It looked as if they were teenagers in a cafeteria room awaiting for privacy. Purely unprofessional and I do not understand how this store is still operating with managers like melissa and the security guard running the place. I understand that stores like Ross, Marshalls, and TJ Maxx are discount stores but nevertheless, it is a retail store that should be run ny highly trained professionals and not young teenagers or people. My wife and I are completely appalled that this store has been operating for nearly a year. I do not plan on returning to this store and I hope that the district managers for this place finds replacements for the unexperienced and unprofessional managers and employees. As the previous ccustomer said, this should be a flea market and not a retail store.

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InMyOpinion7
Daytona Beach, US
May 13, 2013 8:14 pm EDT

Wow... Young people, short security guard, Asian woman yelling. You are just full of judgements. Why don't you just say they need better trained staff. Last I checked you didn't need to be a middle aged person of a certain race/stature to be able to be an effective manager. Ugh, I really don't like people like you.

*littleshorty*
*littleshorty*
Tempe, US
Jul 31, 2012 5:22 pm EDT

Why don't you Brenda?

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3:49 pm EDT
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Ross Dress for Less - unfair employee treatment

I only worked at ross for a few months as a seasonal, which I did not even know I was being hired as until after they hired me and sent me home with the company ross packet, which in it stated my employment was only for 90 days, with a possibility of being re hired as a permanent after that time. I was trained for about two weeks, in which time my hour...

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Ross Dress for Less the cashier stole money from my daughter

My daughter had babysat for me for the first week of summer. She made $90.00 for the week. She wanted to buy some clothes so I told her I could drop her off at Ross since they were resonable in prices and she would get more for her money. I drove her to my Bank of America and took out $90.00, 4 $20 dollar bills and 1 $10 dollar bill, which I have proof of. I gave it to her in their envelope and dropped her off at Ross. She had no other money. She shopped and then went to pay at the teller. The teller rang it up and then just rudely stared at her without telling her what the total was.My daughter had to ask her and then was told it was $40.06. She gave her 2 - $20.dollar bills and the 1- $10 dollar bill. The teller took the money and gave her no change back. She told her I did not get my change. The teller said there was no change. She was claiming my daughter gave her 2-$10s and a $20. That was impossible since she did not have 2-$10s. She called me and I got the manager who was also very rude. I asked her if I could talk to her in the back so nobody could here it and she said there was nowhere private to talk so I was forced to say everything in front of the customers. I explained it all to her and asked her to count the till. She argued with me for quite a while and then took the till with the teller for over half an hour came back down and said it all balanced. I told her that what your teller is telling you is impossible because she did not have 2- $10s and further more the bill was over $40 dollars which she claimed my daughter gave her. There was a security guard standing there and so I asked him if he was allowed to watch the video tape and he said yes. The manager got very agitated and after a while of me insisting she said she would go get it ready. 45 minutes later she came down, never calling the security guard up at all to view it, and said that she saw 3 bills given to the teller but could not make out what they were and so we could not prove anything. I know for a fact that the tellers are trained to count the money back to the customer in front of the camera for these instances, that is the very reason they tape these transactions. The teller did none of this, in fact she claims my daughter did not give her enough money and so she took the change from on top of her register. My daughter had $90.00 on her and she knows how to count, she is 14. My daughter has 2-$20s left in her envelope from the bank so what they claim is a LIE and furthermore they would not let their own security guard view the tape. mmmm I wonder why? My daughter worked all week, her first week off of school and spent her money at this store and was stole from. They did nothing to rectify the problem. Obviously I am writing this for the principal and not the $9.54 that is owed to her. I will never go back to this store again and I would hope that you rectify this and look into who is working at your stores.

Terri Leske
[protected]

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MonsterComp
Susanville, US
Nov 08, 2012 7:39 am EST

You shop at Ross. That is disgusting to the core. That business buys it's products from sweatshops and the fact that you are too ignorant to pay attention to well known facts make me think you deserved to be ripped off. THat's what you get for taking your money to the slave machine in the first place. Ross is one of the most disgusting and IMO illegal under the US constitution, corporations in the world. I can tell you from personal experience that they way you were treated is no different from how they treat their own employees, when I first worked at Ross once upon a time, I was denied my first month of pay, and never saw it, even hired a lawyer and got nowhere with it, which is why I quit. Any corporation that makes it a part of their financial plan to occasionally screw over employees just to get back a small percent of payroll is an EVIL COMPANY and should not be supported. Don't shop at Ross, do your local community, and the country at large a HUGE favor and hit up your local Salvation Army / Good Will, these days they are cheaper, have nicer clothing (lots of it is just overstock, not even used b4) and you won't be helping places like Ross secure their grip in our culture, places like Ross and Dillards etc need to be weeded out and removed from our society. Good riddance.

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FrownUpsideDown
, US
Jul 30, 2012 2:14 am EDT

Go with you're daughter shopping next time. Bonding is good.

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12:34 pm EDT
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Ross Dress for Less customer service

Hello,
I had the dis-pleasure of shopping in store #1497 (South Elgin, IL). My purchases consisted of 5 large ceramic flower pots, 3 ceramic rabbits, and a queen sized comforter, and a hat. The manager Jorge (associate # 816534) asked me if I would like bags for the pots. I said no knowing that I could arrange them in my vehicle without clanking or breaking. He at no point in time stated that I was not allowed to take the shopping cart into the parking lot. It was not until I tried to exit that the alarm went off because I was trying to exit the store with my paid for merchandise. I returned to his register to confirm with him that I could not take the cart outside. He said “no, I thought you knew.” I replied “no, I have never shopped here before and this will be my last time.”
Assuming the customer is aware of your bizarre policy and poor customer service is not acceptable my standards. During my transaction he could have stated the policy about carts because very obviously I do not look like an octopus. How in the world did he ever think I could get this stuff to my car?
Then as I tried to exit the store again I found that Jorge failed to remove the security tag from the comforter. And no point in time did Jorge display any sense of customer service skills. He didn’t even apologize for his inconvenience. Being that he is a manager I would expect more from him. If it was some kid I would just think he’s inexperienced but a manager acting this way. I don’t think so.
I don’t need to spend my money somewhere where I am going to get treated like crap. I can stay home and get treated like ### for free! Hope this way of doing business works for you. I will no longer be doing business with you.
I hope you enroll Jorge in some management classes and teach him how to work with people.
Good Luck!

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big Mike2014
Stuart, US
Aug 02, 2013 5:06 pm EDT

wow does no one see the big poles that stick up out of the carts they are there for 2 reasons one so they can be spotted in the store and 2 so they can not go outside. open ur f^%$ eyes [censored].

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v0ice0freas0n
, SZ
Sep 16, 2012 11:28 am EDT

Well Jesus, Captain Obvious! You would have thought that the 4-foot pole attached to the side of the cart would've given it away! Maybe you shouldn't have dropped out of high school.

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cindyqueen
, US
May 24, 2012 5:25 am EDT

Give me a break. "Horrible customer service" is not being able to take carts outside? And about the manager, there's a lot of regular customers that shop at Ross, and he honestly thought you already knew about the carts not going out. That doesn't count as "being treated like crap". If you want to be treated like a queen, go to macy's or bed, bath and beyond, and pay double the amount or more. Ross is a discount store, and has limited services to save on money, so stop ### and go shop elsewhere if it bothers you so much.

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3:13 am EDT
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Ross Dress for Less abusing loyal workers

I work at Ross and it has become bazaar and macabre. I think they are going to kill all the older women who are the only ones left working hard and showing up. The reward for that is nothing but pressure to leave by horrid impersonal scheduling, forced by under staffing to work three jobs at once and then cleaning the whole store at close. The longer you have been there the more they try to get rid of you, costing them more an hour from a worker's tiny yearly raises and they can get paid by the State to replace you with ex-cons, special ed and special needs associates who frankly cause everyone extra work. I work the Fitting room and on a busy Sunday with our extended hours open until 9:30, short staffed with no one working the floor, I am constantly processing boxes of underwear for the backed up stockroom, straightening the toy area, pet area, bra & panty area, glassware, even as far as juniors tops with non-stop people fuxing in and out of the fitting rooms, never missing hanging the 1 - 8 items on the bar to 'count' them. l then was left to pick the whole place up with just an assistant manager and two prima donna head cashiers who specialize in non-essential busy work while the floor worker[s] break our balls in double time trying to make the place perfect after cleaning & working hard all day long.
I hurt so much, all the time, I can no longer sleep and am in a constant state of exhaustion. I wake up all night long with leg pains and knots forming in my calves. They took our cushioning floor mat away last year, because it looked messy, so there seems no getting used to the constant hardness of the floor.
Almost everyone is part-time and that means at times locking us into no more than 12 hours a week scheduled, to then be available 12 hours a day/night, 7 days a week for call-ins. You never know your next weeks schedule until usually Thursday, so there is never a chance to ever make appointments or ever go away or frankly to do anything. Days off are purely recovery days, you just lie in shock. The specialty treatment for some is astounding, building our schedules as disoriented leftovers after friends are catered to. The amount of accidents is also astounding and come from unsafe conditions and being over worked. We have 4 out of 5 managers severely hurt, long term.
Ross is a prime example of corporate greed and unashamed to follow the Walmart example of how to abuse their work force, giving no benefits or bonus, no usable healthcare, no regular days or schedules, open abuse by customers treating their workers like criminals while we see people steal all day while they do nothing; a lawless land catering to cashing out all the funds accumulated by illegal immigrants who destroy the store daily with total disregard. Not to mention the abandoned masses of undomesticated children swarming the store daily and nightly. I fear for America's future.

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Y.R.Y
, US
Aug 20, 2013 8:04 pm EDT
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I just want to comment and say that I was on board with this complaint until the mention of special needs employees or special ed students being hired was brought up. To be honest, I lost all respect towards the person filing. I have worked retail, never for Ross, but for many companies and I understand how hard it is, physically exhausting and I have had to quit jobs due to physical issues and I'm only 29. It is horrible to work with bad employers and under stressful and unnecessary circumstances; however, saying that they are bad employers in part by replacing their employees with special needs workers is discriminatory and made me stop reading a few sentences from the end. I get the pain, etc. but don't say that special needs' workers make things harder. Do you know how hard it is to live THEIR lives? Do you know how hard they work? My brother has been working at a grocery store chain for 8 years and he's one of the hardest workers there. He's been promoted multiple times and he has cerebral palsy. He fights discrimination from customers DAILY. Yet, he lives by himself because he wants to be a typical adult and take care of himself. Don't say that he's a different case, he's got limited communication, is deaf in one ear, among other barriers. And as for ex-cons, where are they supposed to go? It's not like they're getting job offers on Wall Street. They are generally trying to improve their lives. My best friend went to prison because she got too many DUI's. She's sober now and just wants to have a normal life but she's getting locked out of all the jobs other than graveyard crappy jobs.

Had you not added a layer of emotion to this post, I would have definitely empathized but you failed to get my support due to your insensitivity. What could have been a statement that brought support and attention to the workers at Ross, became a whiny complaint that actually worsened your cause. I am only taking the time to write this because I wanted you to realize that writing something emotional does not bring anything helpful towards the cause. I saw protests at my local Ross about immigrants. I searched online and saw this and only one other article that was a legal file about a CA store. This being my first exposure to the issue, there was a great opportunity for another person to join in and write letters, etc. I am all about being an advocate. But now, I don't even want to keep looking at arguments against Ross, because I'm pissed off about your whining.

If anyone brings up an issue like this, be sure to take consideration of your potential reader.

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Sherry
, US
Jan 30, 2013 10:41 pm EST

i work at a ross in casper wy the store mananager shouldnt even be a store manager at best a stock lead there pay sucks so true is work fitting room they think u should do stockrooms job of hanging bras ect and all kinds of other ### at ross in casper with store manager and other stuff

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mrsmo
Blue Springs, US
May 31, 2012 10:37 am EDT

I worked at the store in Glenwood Springs Co and its no different here. I had to quit because of family obligations and moved to Missouri. They know I moved but refuse to mail my paycheck. I asked the Assistant Manager to please mail it and she told me no, that I could come in and get it if I want it. I contacted the Department of Labor and surprise surprise they told me it was perfectly legal for them to keep my paycheck.

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Union Now
Los Angeles, US
Apr 30, 2012 3:35 pm EDT

I work for RDL in So Calif. Same here. They are systematically getting rid of tenured and higher paid employees. Then when you go to unemployment hearings (they always deny claims) they have all the nit pikey evidence with no real merit and the EDD agrees, with them!. Yes they missed a highlight and 1 initial. The EDD is the 1% lapdog. The 99% is lost. Any Class Action Lawsuits out there post the on the WEB. Ross Dress for Less NEEDS A UNION! If there is any UNIONs out there, HELP!

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Ross Dress for Less hostile environment

It took me sometime to deiced if I would report to my local store or if I even had the place to say something. I attempted to speak to a manger of the store (#14) but got a rude lady who showed no concern. Point is I over herd one of the managers, in Spanish say "dejar que el sudor de mono" (let the monkey sweat) to the security guard in reference to the new African American supervisor. My jaw dropped and my daughter herd it too. For about six minuets while I waited by the carts with my daughter for my neighbor to get her things purchased, I witnessed them laugh and degrade him in Spanish. The young man, Nathaniel is his name was swamped with the regular mile line long at Ross, he even turned around and asked the manger for help, called for service via the loud speaker, while the two jerks snickered and spoke down on him in our native language. I say our because I am a latina and proud; but my 13 year old daughter herd this a witnessed racism in a sad and unfortunate way. I'm 100% sure Nathaniel was oblivious to the banter happening behind him because he was focused on the customer in front of him, rushing to "over ride" something for another cashier and I know he primarily speaks the English language. I've held conversation with this young man to the point we discussed San Diego, where he just relocated from and he was very well versed believe me. I literally thought I was on "What would you do" with John Quinones...lol all jokes aside, I would have failed because I did nothing when I should have. I should have spoken up because no one deserves that blatant disrespect and they were getting joy out of making his job harder. To attack his character with racial slurs while on the sales floor with no regards to who is around is appalling. I am at that store atleast twice a week, every Tuesday with my client for senior Tuesdays and always through out the week with my daughter. I have witnessed Nathaniel wither from a happy, eager cashier... to the regular run of the mill ill tempered Ross employee with -in weeks of his new employment at Ross. My daughter bought the incident back up and it showed me she was affected by this. So were writing this together. if you ever go to Ross on Pacific Coast highway store 14 in Los Angeles, go see Nathaniel, hes such a joy to talk to and gentlemen. Let him know you read this and there are good people in LA.

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Ross Dress for Less returns and bad service

This Ross store was in Dublin, CA. My mom and I actually intended on first returning the perfumes we bought less than a month ago and then browse the store for some clothes for an event she'll be attending the following day, but since this visit was so unpleasant, we actually feel like never returning to this store anymore. We've been shopping at this store for five years or so and have never encountered problems with the service. Today, the cashier that assisted us was rude, and told us that we couldn't return the perfume, because we didn't have the price tag on but we had the receipt. The price tags were off because it was meant as a gift and normally those are taken off if the price shows. Their store policy states that the product should remain unopened and a receipt is necessary if exchanged or returned. The cashier, Ashlee, said that it was store policy that the price tags HAVE to be on and that she couldn't return it. She opened one of the perfume bottle's containers and called the police officer, Joe, to restate what she had just said. Before we let it go, my mom nicely asked if they could point out where it says in print that a price tag is necessary, but both Joe (police officer) and Ashlee (cashier) couldn't find it, so they called another Ross representative to deal with us, his name was Admir. He told us the same things Joe and Ashlee already stated, the items can't be returned. Admir then proceeded to open the other perfume bottle and saw that everything was still together yet still argued that a return wasn't possible. My mom kindly asked if they could double check, and Admir replies with "I'm 100% sure we can't return it for you. But sure I'll verify." Both cashiers, Ashlee and Admir, we're the ones that opened the perfume bottles and claimed that part of why the return wasn't possible was due to the bottles being opened. When Admir left to "verify" something that he was 100% sure of, we waited around 15 almost 20 minutes, and decided we were just going to file a complaint instead of wasting our time at this store. Admir wasn't able to return to us. The police officer, Joe, was the one who told Ashlee, cashier, to give us a voucher that we don't intend on using since we don't want to return to this store. Bad service due to rude employees and store policies aren't made clear for the convenience of customers.

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Miguelina
, US
Oct 04, 2012 7:28 pm EDT

I Just got back from Ross on foothill ave Pasadena CA, I was trying to return a pair of jeans with all the tags and the store tag, i didn't have the receive but all the originals tags on the pants, I was very angry when they told me that my refund was $1.80 cents because I didn't have the receive, this is ridiculous that after you pay 20.00 dollars for something they want to give you back 1 miserable dollar. And in top of that dealing with the nasty attitude of the so call manager. This Ross wont see my butt there never again and I will make sure every one now about my experience there...

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amberf2531
carlisle, US
May 07, 2012 12:39 am EDT

Hi, I am a supervisor a a Ross in PA. Those employees were wrong about the policy. Unless its different out in CA, the return policy states, returns are given back on any type of merchandise not worn torn or altered. Perfumes and electronics may also be returned un-opened. You have 30 days to return to get your money back, after that, you will get a store credit. You can do a return without tags as long as you have your receipt. You can also do a return without a receipt, but you will get a store credit for the items going rate. If you don't have either, no return can be done. I'm sorry for your experiance at that Ross, but I assure you that all stores are not like that one! Good luck!

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LSS1
Renton, US
Apr 01, 2012 7:47 pm EDT

I have been a regular shopper at Ross for years and have returned several items in the past and not one time have I been asked about the price tags. Every item I returned did not have one. All I had to have was my receipt and Driver's License. Those employees were lying through their teeth, unless this is some kind of new policy they just put into effect, but you would think they would have informed you of that. I just went to their website and looked up their return policy and there isn't anything about having to have the price tag still on it. I would contact the head manager of that store. Good Luck!

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Ross Dress for Less cater to very race specific store

I have been in this store several times and each time I have shopped ther I have been confronted with a very bias problems. The first of which I was tol;d to come to another line but when I did the cashier tried to take another shopper in front of me instead although this shopper was not in line. On my most recent shopping trip there the tag had been torn off of one item out of the twenty that I was purchasing (Unknown to me at the time) and the manager decided to charge me 12.99 for a 4.00 pair of legging insinuating that I had taken the tag off he just don't know! When I questioned the price he loudly question whether or not I could afford them. I have been shopping at ross for over twenty years and this location is the worst that I have ever shopped. The store is unkept and the employees most of whom are of hispanic orifin are very unfriendly at least to me. I am black american and usually leave this store exhausted and or humiliated due to my interaction with the employees here! Never will I shop there again!

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Ross Dress for Less staff

extremely upset! never again will i shop at the skokie, il location..you have cashiers like rossi who are only their to shut their conversations and joke around with their co-workers while their on the clock.I went in to buy a birthday gift and to think while i was checking out this cashiers was shouting and behaving unprofessional! then to top everything at checkout she left abag behind and guess what it was part of my bday gift, not good!Then i had to go in the next day and pick up my bag and have to wait 30 mins because i forgot my receipt and someone had to verify if it was me and had to take my debit card somewhere in the back.then manager maria had me wait another 15mins after verfiying it was my bag she said she had to verify the dress..What?verify?this could of been avoided if rossi would have been taking care of customers like she is suppose while being on the clock.not only that but you have the security guard playing around with ross employee.but you have managers like melissa who really never said a word about them socializing, especially being busy...NOt good for a store that just open?unprofessional people who should be working at a flea market and not a store..you would think at least the 1yr the service would be at least average...I cant believe the security guard short african american girl just walked around joking around with employees..this place is a playground of unprofessional people..i guess now in days people hire those who dont care...trust me i dont expect this place to be like lord and taylor nor nordstorms but you would at least expect that the people working here would act more on the business casual than street casual! to think i work so close and i"ve shopped at this location since day it opened and probaby have already spent over $4000 on purchases and trust me i have the reciepts to prove it!..i dont blame peter milan trust me this store needs more people like him.i"ve had several conversation with him and he"s very sweet and helpful! but i cannot say the same for rest of the crew..when i told melissa i would come back all she said was "ok".."OK" not good in my eyes! well i hope the district manager gets this letter and gets his people to be a little more business casual then street casual.."oh well..anywayz this store did not need my revuenue"..aparently they make enough that they didnt care to see me in their store..they'll notice i wont come back because their staff saw me in their store 6 to 7 times a week! they'll no longer see me! goodbyE!

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BooYa88
, US
Jun 05, 2013 1:51 pm EDT

Did she leave the bag, or did you?
You should know that all Ross employees, from sales associates to managers, are extremely underpaid. I have worked at many retail jobs, but Ross was the worst. They hire anyone who will take the job, because most people (even retail people) wouldn't want it. The only joy one can hope for when working at a Ross store is to possibly enjoy some of their co-workers. So, don't be so annoyed because you see people having fun. It's a discount store. They can give you those prices by not paying enough to get decent employee's. It's what you have to deal with if you want a dress that you actually like for $15. Everyone says they're not coming back to Ross, but they always do, because the reason they shop there is clothes are cheap.
Next time you come in just mentally prepare yourself to have to deal with a lot of things on your own. Especially if you're going to be a rude customer.

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pasrof muppet
, US
Mar 11, 2012 4:38 pm EDT

It is the cashier's job to ring up your purchases. It is your responsibility to make sure you leave with all of them.

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