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Ross Dress for Less
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Ross Dress for Less
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1.6 657 Reviews

Ross Dress for Less Complaints Summary

89 Resolved
567 Unresolved
Our verdict: With Ross Dress for Less's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ross Dress for Less reviews & complaints 657

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M
7:59 pm EDT

Ross Dress for Less custom service at copperfield location in houston texas 77084 by an employee call susan/or susie.

This trip to Ross, like many others, was normal for my mom and I today being that we've been coming here for almost a decade if not longer (from what I remember). Anyway everything was fine up until it was time for us to pay. Let me break this part of the experience down detail by detail for you guys just so you all know what exactly happened. As my mom laid all the items on the counter for the cashier (Susan/ or Suzie) to scan, she also paid attention to the total because the cashier was on the phone at some point so my mom was silently making sure nothing was being scanned twice accidentally. At some point, my mom thought she scanned an item twice by accident but the cashier very quickly, and rudely said "I DIDNT" as if we were being an inconvenience to her. Anyway once she was finished scanning all items and we had already paid, she told my mom to push the cart aside and my mom replied to her with "thank you, thank you" as she walked away with the cart. I was left gathering our bags when I realized my mom had already been heading out the door so I yelled out for her realizing she forgot about the items, by this time the cashier was already helping the family behind us- that's when I hear her laugh and say to the family "Thats What she gets" in a smart tone while laughing at us. Through the whole interaction with her we didn't say nor do anything that could've disturbed her (anymore than she already seemed) and she treated us like a joke to other customers. That's RUDE and very POOR customer service. I told a manager about it though I don't think she seemed like she was going to handle it at all. I hope this reaches someone important and someone who cares about the stores future. Thank you for your time.

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1:38 pm EDT

Ross Dress for Less customer service.

A few days ago i went to Ross located on 3333 Preston Rd in Frisco and i had the worst experience ever. i have been shopping at this particular store for the last 8 years and for the first time i will never go back. i was ahopping for perfumes and had like 5 perfumes but one of them missed a price. its normally 14.99 its beyonce heat so when i reached to the register the sales lady couldnt find a price and asked the "Manager. her NAME is Brigette if i remember well. she was the most disrespectful manager anyone could ever aproach. anyways i told her that i really wanted the perfume if she could do me a favor and look for the price she, picked another perfume that was way higher and she said she had no time to look it up so she wanted to ring it up with adufferent one i showed the price on line and she told me get off the line and go figure out the price on my own. i was very offended and she said " u either take it for the price iam giving you or you dont". i stepped away and when she saw that i was serious she looked for the actual price and found that i was right. no apology or any remorse she rang it up. i would like your coprporate to follow up with this lady for i will never be shopping at this ross any time soon. Christine.

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4:08 pm EDT

Ross Dress for Less customer service

kristy was really rude I wanted to return a blouse that i bought in another city the blouse didnt have a tag but I had the receipt. Kristy said the brand was not sold at any ross store that the blouse was not from Ross. She made it seem like I was bringing a random shirt to return. I browsed around and easily found a blouse with that same brand. She was super rude. Most people workin at this store are rude and not polite at all. No wonder theres never a lot of customers.

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11:48 am EDT

Ross Dress for Less employee treatment

I worked at Ross for about 2 years. I don't want to say which one, because I know that the treatment of employees is the same across the board. I see a lot of customer complaints about Ross. Bad customer service, dirty stores, barely any employees. There's a reason for all of it. That's how Ross saves you money. I'll explain. The lack of respectful employees throughout the company (some stores are full of them, some stores have a few, some have none) is that Ross does not treat employees well. You're watched like a hawk because shrink is so high, and they will only look inward, meanwhile most of it is walking out the door with shoplifters. Upper management acts like you don't exist. I worked there in a management role, and the DM did not know my name, did not speak to me unless he absolutely had to, would avoid me when he came in the store. Same with the zone admin. (his boss) and anyone else higher up the ladder. The Ross hierarchy acts like they're celebrities. Like they should be catered to, and fawned over. I met 2 store managers that acted human. I've seen store managers refuse to run a register and actually say that they that don't have to do that kind of stuff anymore. They act like menial labor is beneath them. Cashiers are also timed. Before you even walk up. If they dip below a certain number for 3 weeks consecutively they're written up. 3 write ups for the same thing and they're fired. I've seen it happen. So sometimes if they don't seem talkative, they seem to be rushing, or they ball up your clothes and told them in the bags they may be trying to keep their jobs. The nicer people weren't cut out for Ross. They always seemed to figure out the flaws and get out fast. Not to say we didn't have nice people working as associates. We had many very respectful associates. Many that had been with the company for years, but younger associates seemed to rotate quicker. Leaving us with the less polite associates. Ross takes what it can get. There aren't a ton of people beating at the door for a job. Especially once they realize what they have to put up with.

The stores aren't always kept up because Ross purposely underhires and understaffs. On a typical Friday night in my store (we did about $45k to $50k on a Friday) I had a main cashier, backup cashier/sales floor associate, fitting room attendant, SPS (loss prevention) and myself. Because we had such a steady rotation the salesfloor associate wasn't aslways register trained. More often than not I was the backup. I'd cover the break for the cashier with no backup. Customers aren't happy on a Friday night with one cashier. Supervisors aren't happy with 3 associates. We had to hustle. The store would get trashed, 4 of us would clean what we could, and we had to be out within 30-45 minutes. 15 of that was me taking out tills, shutting down registers, nightly paperwork, checking sales, preparing to get yelled at by the SM the next day for not making sales, and not having the store in perfect condition. By understaffing Ross keeps their prices low. The savings are passed on to the customer, and the employees get to suffer.

Ross just doesn't care about their employees. I was threatened by a shoplifter. It took 15 minutes and the police to get him out. I had a near breakdown in the back when he was finally gone. I was overworked (we were short staffed as usual and I was working 10-12 hours straight without lunch breaks), I was exhausted, a line had formed while this man was threatening me, and the customers were complaining that I wasn't running a register. The lack of compassion, and humanity is palpable in the customers, in upper management. I walked into the back and broke down. The police told me if the man came back to call them. As soon as they left I was told to just go into the office if he comes back. Stay in the back until he leaves. The ALDP (Loss prevention manager) called the next day and asked why she was not notified. I went home as soon as the police left. Again, no compassion.

The only saving grace for me at Ross was the people I worked with up to the SM. I made great friends. Working at Ross is like working on a sinking ship in shark infested waters. No matter what happens you're screwed. You learn to laugh with the people there. Sometimes you commiserate. Sometimes you have to psych each other up. Sometimes you're their shoulderto cry on. Some of the customers are the sweetest people you'll ever meet, some are the worst. Sometimes you have to step in the back and scream. Sometimes you page someone to the back to tell them about the lady that comes in once a week, and complains about everything! She always says she's never coming back, but you know you'll see her on the next senior Tuesday.

I hope that whoever reads this thinks about this next time they go to Ross and see something out of place, or your cashier seems a bit frantic. Some people just shouldn't work in customer service jobs, but some people may be feeling the effects of Ross. If you get a cashier let them know. They probably don't hear it often.

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2:39 pm EDT

Ross Dress for Less im complaining about an employee treatment

Store number: 1674. Hialeah, fl. Transaction: 0819. Employee name is Natasha. Cashier threw my bags on the floor. I asked if they dont hand the customers the bags and she implied i had to pick it up from the floor. Also, i spend over $100 in which one of the items was medium size and i needed a bigger bag, cashier implied there was no bigger bad. Cashier was abusive, inattentive and deverses to be fired. The fact that my bags were thrown on the floor for me to pick up is unacceptable. She deserves to be punished or i will file a law suit against ross as this was all recorded on store camaras when i was with my little kids.

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Custservice367
, US
Sep 18, 2019 12:19 am EDT

punished and a law suit, oh you're crazy crazy huh

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3:26 pm EDT
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Ross Dress for Less flojos flip flops

Bought a pair of women's Flojos Flip Flops on June 4th at the Ross located at River City Marketplace in Jax, Fl. A few weeks later, approx June 21 the right one came apart on the front. Had to glue it to be able to walk. Put them up...of course I did not keep receipt as I had my bank debit info on my bank app. Who would think a pair if Flip Flops would come apart. As I live 20+ miles from the nearest stor; brought them with me to the store in Yulee, Fl on Sun., 06/24. Could not exchange as I did not have a receipt. Once again you never expect Flip Flops, specially coming from Ross would last 17 days. Showing them my bank app where it shows my Ross purchase was not enough. I told them just to throw them away...and they do not need to sell low quality items. All in a very nice way. But honestly... I am never buying anything from Ross again. Tk.you.

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12:33 pm EDT
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Ross Dress for Less employee at store 1640

Young lady has red hair came in on 6/23 made a purchase at 11:56 the young lady who was helping me kathlene stated that hee computer showed it didnt go through i informed her the pin pad showed approved so i had to swipe a second it printed a reciept before i left i checked my bank account which reflected a charge twice to my account the young lady with the red hair was walking back to the cash stand from helping a customer and i waived her down to show her i was charged twice she gave me the number for customer in told me ill have to call my bank to dispute it i was fine with that so i step aside of cash wrap to pick up my phone as i had a personal phone call and the young lady states to me you dont need to make the call here we cant do anything about it anyway and stated you can make the call from your car or the comfort of your own home i sending this to you guys as a customer i felt disrespected and felt that was rude for her to say when all she had to do was hand me the card and explain what the process was for me to get my money back this is not the first time ive shopped at this store in this same lady has given me and my grandmother attitude when we tried to exchange a suit case so im bringing it to your company attention i felt horrible because any business i was doing with my phone in that store is my business if i wanted to take or make a phone call i have every right to thank you ..

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3:08 pm EDT

Ross Dress for Less my pay.

It seems like Ross cares more about their customers then their employees. They just went up to hiring at $11 an hour instead of $9 which sounds great for new people but I have been there for almost 2 1/2 years and went from $10 an hour to $11 an hour. So while people around me are getting a $2 raise I'm only getting a $1 raise. What a way to show you their appreciation. After 3 years you get a $.50 raise and then after 5 years you get a $1 raise. My 2 1/2 years gets me exactly what someone who is hired today gets. I work as hard as I can every day I'm at work at it gave me a sense of pride to know my hard work meant something. That is why I got a $1 raise after being there over a year. Now it feels like that's been taken from me. I'm not worth anymore than someone that's been here for one week. Also the store doesn't turn on the air conditioning until the store opens, we can manually turn it on but it turn back off after 20 minutes so we have to sweat until the store opens and customers come in.

Amy Broadway

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Nighthawk1304
, US
Jul 03, 2018 12:02 am EDT

I’ve been there 13 years and am only making $1 more than new hires. And the bonuses every associate with 1year service turned out to be BS. By the way I work circles around the new hires lol not any more

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12:45 pm EDT
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Ross Dress for Less a cashier

Store 0444. Reg 08, trans 3262, date 6/19/18,
Time 10:32, Assoc 899911. Name Nelly. Sheridan Plaza, corner of 56 Ave and Sheridan St, Hollywood Fl. There we 2 people in line when I got there. The cashier was on her cell phone while cashing them out. She was still on her cell phone with what appeared to be a personal conversation. She was very involved in her conversation and not really paying full attion to what she was doing. I thought my total was incorrect. She quickly stated she gave me a senior citizen discount. I stated that I thought it was incorrect and she should get off the phone and xheck it. Nelly then went ballistic. Screaming, calling me names, harressing and intimidating me. I payed my bill Which she had over charged me 30 dollars. I went to security and asked them for the number of corporate. Security (who was a young woman) ignored me and pointed to a board which basically had no information on it. I left the store checked my receipt and was over charged $32.99. Nelly had charged me twice for a pair of shoes. When I went back in the store and presented the sales slip to the timid securiry guard who told her she over charged me. She was very snippy and insisted she didn't. When finally convinced there was no apology no nothing. She rudly asked for ID. I presented her with my drivers license. When asked for my credit card I stated I left it in the. car and asked for my drivers license back while I retrieved it. Nelly said she was keeping it while I retrieved my credit card. That made me a bit unconfortable as this lady who had just threatened me minutes ago now had my information. When I called the store at 11:05 regarding the matter. The lady who answered the phone told me Nelly was a manager and that there was nothing She could do about it. WOW. She was a bit snippy also and it was obvious she was covering for her. I was so distraught over the situation I didn't sleep all night. What kind of help do you have.? This is not how customer service is conducted. The cashier, the security guard and the woman answering the phone all acted in a very unprofessional manner. Needless to say I will not be shopping at Ross. The saying goes when you lose one customer you lose 10

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fmrRossMngr
, US
Jul 02, 2018 12:03 pm EDT

I used to work at Ross. Unfortunately this kind of behavior isn’t uncommon. Your best bet is to call the store and ask for the district managers number. If she is the SM he/she needs to be notified. When I first started at Ross there was an issue with a return and I needed an override from my SM, just because of the amount. Anything over $50 has to be approved, and he was the only one in the store that could approve it. He did not respond to repeated pages. I had been there about a week. I was apologizing profusely while the customer was calling me every name in the book. The SPS (store security) went to find him after about 15 minutes of everyone apologizing, a line forming, and the other cashier having to try and get the line down. The customer asked for the DMs # the other cashier had written it down already and handed it to her. She called him, and the SM came up within seconds. He was let go shortly thereafter. He had a lot of other complaints though.

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11:51 pm EDT
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Ross Dress for Less ross store

The Ross store at Razor Ranch is the messiest store I have ever shopped in! There are clothes off the racks and in the floor. The isles are strewn with merchandise in the floor. Some isles you can't get down because of junk in the floor. Shelves are unkempt with merchandise from different departments just thrown on shelves. Men's clothing are hanging in women's department. Garden merchandise is broken and laying in the floor!
Always a long line at the checkout but only one cashier! Today I just left my items in the basket and left! A big waste of time shopping! Another customer did the same thing and walked out after seeing the long line to pay. I will start shopping elsewhere.

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11:28 pm EDT

Ross Dress for Less customer service

I had a very unpleasant experience with your store manager Alisia on your store on 7th Street in Fort Worth, TX. Near the Montgomery Plaza. I walked into your store at 10:57PM to see if you had a baby tub that I been looking for since I have a baby due any day now.

The doors were still open and they had customers paying. Not only was I chased after I walked in to tell me that the store was closed which was not yet if the doors were not closed but I wasn't even allowed to look at the product that I was looking for. I did not appreciate being escorted out of the store. Alisia, "the store manager" had no interest in giving good customer service much less allowing a customer to buy at your store.

Note: Also your store managers who are supposed represent your store should not be dressed in stained shirts and look like they just got out of the kitchen.

Should you want or need more information I can be reached on my email. [protected]@icloud.com

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5:29 pm EDT

Ross Dress for Less supervisor's bossy behavior

6:00 PM, Tuesday, June 12, 2018, I shopped at Ross in the Market Place, Tustin, California. My accumulated purchases were nearly $500.00. Usually on Tuesdays, Ross gives 10% discount to the seniors. Well, being a senior, I forgot that it was Tuesday. I was ready to pay AFTER the cashier had already rung the purchases... Suddenly, I remembered it was Tuesday. So, I asked for the discount. She had to call the supervisor to unlock the cash register to fix the error. The supervisor was irritated. He looked at me and said: "I won't fix it next time. You have to ask for the discount before the purchases were finalized." I said: "Gee, sorry, I didn't remember. Don't you ask when you see an older person?" He coldly replied: "No!" and walked away. Gee! He should watch his customer etiquette. I recommend that on Tuesdays, the cashiers should remind the seniors that it's Tuesday. We're aging. Our brain is also aging! The bossy supervisor should take the Customer Service 101 class or be fired! On the contrary, when I left this store and went to the one in Centre on Seventeenth, Santa Ana, the employees there were polite, smile, and reminded me that it was Tuesday. I felt good shopping there. Thank you for reading my pleasant and unpleasant experiences.

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fmrRossMngr
, US
Jul 02, 2018 12:15 pm EDT

He had no place telling you that. When I worked for Ross this happened all the time for whatever reason it was just forgotten, a simple mistake, and without fail it was as soon as the transaction was finished, but we never had an issue correcting the problem. At my store we would apologize. Process the transaction as a return, and rescan the transaction with the discount. It was an inconvenience in that the customer had to wait a few extra minutes, but 9 times out of 10 they would say that it was fine as long as they got the 10% off. As far as I know (I didn’t work every Tuesday, or the entire day) we never made an issue out of it. We’d much rather have a staisfied customer. Most of our shoppers getting the discount on Tuesday were regulars. A lot of the times when we’d forget the discount it’s because we’d gotten caught up in conversation. These were people that had faithfully shopped the store for years, knew us by name, always treated us with dignity and respect (something that many people in retail don’t get). I would always assume full responsibility, and immediately correct MY mistake. I do apologize that you had that experience. I no longer work there, nor do I represent the company. My suggestion if they ever refuse to give you the discount, immediately return it all making them think you just don’t want it, then tell them you’d like to purchase it again with the discount. That is if you still want it after all that.

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10:33 pm EDT

Ross Dress for Less unethical business practices, wrongful termination, ineffective management

I worked as a Senior SPS in four different stores over a period of seven years and I can pretty much tell you that everything posted on this board is true. I was repeatedly harassed and threatened by thieving "customers", which is to be expected in a security-type job - but management did everything they could to brush these incidents under the rug to make sure their stores didn't make any waves. In a sick twist of irony, I was eventually terminated because one of the area supervisors felt "threatened" (read: embarrassed) by the fact that I didn't want to go out for drinks with her and made up a bunch of lies to HR. Or at least I think that's what happened - they refused to give me an official reason for the termination. In any case, Ross Dress for Less is a terrible company to work for and the sort of California corporatism they repeatedly display is anathema to any sort of real world subjective morality. I thought perhaps my experiences were unique to the locations I worked in due to the absentee leadership of district manager Ha Tran, district LP manager Brett Johnson, and store manager Tammy Cruz (the majority of whose working week was spent sitting in the office "working on the schedule") but from what I'm reading I now know that many others throughout the company have shared in its misdeeds. If I could give a review of zero stars, I would gladly do so.

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7:49 pm EDT
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Ross Dress for Less manager behavior

I was shopping at the Ross located in Matthews, NC, and I witnessed what I later learned was the manager of the store yelling at a new employee training and as he was walking away called the trainee a "stupid [censored]" and I had to explain to my kids to never use that word. It honestly infuriated me to the point where I just got my family and left. I tried to look at his name tag and it looked like his name was Zanga or something similar. I will never shop at that store again and this kind of discrimination should not be tolerated within your employees.

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7:47 pm EDT
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Ross Dress for Less bad customer service

On the evening of June 13th I was in your Ross store in Cypress Texas. There were so many customers standing in line and only two cashiers. Customers were obviously upset of the slowness and number of the cashiers working. Then one of the cashiers just walked away from her register and that left only one with a very long line. This is not good customer service. It appeared that none of the employees cared. This store is loosing money if they continue to treat their customers in this manner. Someone needs to go to this store and retrain these employees on good customer service. This store is in a great location to make money for your company but this will not happen if customers dread the wait time and would rather shop at another store. I felt you need to know about this location.
Sincerely, Anne Johansen

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1:58 am EDT

Ross Dress for Less customer service complaint

Well I went to ross dress for less to return some clothing I had purchased on monday june 11, 2018 and returned them the very next day on tuesday the 12th of june 2018 well I had my receipt in hand and the tags were in tact, I was very polite to this cashier right from the start she was very rude to me she was even getting smart and acting like she was not listening when I was explaining why I was returning the items so she could maybe not put them back on the racks for resale cause the shorts were damaged thats my reason for bringing back... Well sge was really rude all the way around made me wait while she investigated the tags to the clothes, and I asked her is something wrong with the computer is it not reading the barcode on the sunglasses? And she ignored me, so I felt really embarrased cause she was giving dirty looks at the clothes and really making a big seen in front of a line of people, so I respectfully said excuse me miss is there a problem I gave the reciept and I just bought them the day before and the tags are on them and she looked at me and said... Well I wasnt here yesterday! So I dint know... So I said in return excuse me what? And she gave me a blank stare and a disgusted look and took her ear phone out and got really smart and said... I said I wasnt talking j you I was talking to someone in my head piece... So then I said well I guess then and she was so rude and embarrased me as it is I was having a bad day so decided to get out and return some items to air my head out and I got treated like that... The cashier is named tammey shes a big lady with her s* dont stink attitude.. The store is on 2046 south mooney blvd
City, state: visalia, ca
Postal code: 93277

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2:44 pm EDT

Ross Dress for Less messy store & lack of customer service

My husband and I went to the ross that is in regency last weekend. It is usually our favorite store to go to because everything is orderly & stocked and clean. When we went it was so shocking how messy the entire store was, nothing was organized and the employees were less than friendly. Except for the cashier that did the checkout, she gave my son stickers and was very nice. Won't be visiting again.

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8:01 pm EDT

Ross Dress for Less messy store

Walking into the St. John's towncenter today was one of the worst experiences I've ever had inside of a Ross. I am a usual customer of Ross across the nation and today I was disappointed to see merchandise everywhere. Customers leaving merchandise on the floor and nothing being organized. There were multiple isles that had piles of clothing, shoes, hats, belts, etc. After spending just 15 mins in the store I walked out feeling frustrated. I am hoping to see a change in the organization and cleanliness of the Ross stores.

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Disappointed Stock Holder
, US
Jun 11, 2018 6:56 am EDT
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I’ve been in that store this past week as well as the Regency Ross Store in Jax. Fl. I am a stock holder with this company and have had the same experience! Very disappointing to say the least. Regency used to be clean and organized. Now, messy, dirty and associates walk around on there cell phones and ear buds talking. Not welcoming at all! Needless to say, lost my sales in both locations.

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12:56 pm EDT

Ross Dress for Less returns

My husband bought a pair of shoes for work and they didn't fit right, we had the reciept but no tags and they wouldn't allow a return because they claimed they were used. He wore them around the house for a short amount of time to see how they would be and decided they wouldn't work. This manager only allowed an exchange and not a return, we did not want store credit as we will never shop there again. I never have had an issues with any returns in any other store. The manager was completely uncooperative and didn't care about my business. If I have a reciept and the item I should be able to return within a week of purchase.

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12:55 pm EDT

Ross Dress for Less service

I was on line got off the line to see some jewelry. One of the employees call the manager and the security guard called the manager she (Ena) walked away walked around then a cashier told her I was waiting she stop spoke to the security and another man before help making wait more then 20 minutes.
I tried on a ring then purchased and choose a ring. She (Ena) stated I had to go back on the line after wait 2o minutes for her to help me. one of the cashier told I was already on the line and Ena argued I should go on line.
I was on lunch and did not have the time to waste.

Furthermore, I have been a regular customer at this particular Ross for more then a year in addition to going to other locations.

As a manager she should be the one trying to defuse the situation instead of inciting an argument with a customer.
This is the first in incident I have ever had since I've been shopping at Ross and I truly hope it's the last.

I will be telling my friends and family no to shop at this store.

Without the customer there would be no Ross and no job for her.

She really need to look around to see how much stores are closing because people do not like dealing with the nasty employees and rather shop online.

Please train Ms. Ena Manager of your Aventura, FL store in public rela

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