Ross Dress for Less / terrible experience
My name is Haaheo Tagaloa. I had purchased a Liz Claiborne luggage at Ross dress for less on 06/19/08, around 4:57pm at Kahului Maui. I was not aware of the "Lock" being missing until i got to my car. I went back to the Customer service desk and told the woman that i have a set of keys on my luggage but no "Lock"!!!
She then told me that it doesn't come with it because it's at discount but, I asked her why would there be a set of keys??? She then called her manager at the time who also told me that it's a discount item and it just arrived and they put it out the way it came! I then told the women that there was a few luggage there in the same brand that had the locks with it and it was also on discount too just one size up form what i purchased! They still said the same answer to me! The only reason I'm so VERY UPSET is:
1) NOT ONE OF THEM APOLOGIZED FOR THE ITEM!!!
2) NOT ONCE DID THEY OFFER SOMETHING ELSE!!!
3) POOR SERVICE!!!
4) THE MANAGER NEVER TOOK ACTION ABOUT THE SITUATION!!!
5) NO THANK, NO SORRY...!!!
6) NO SIGN SAYING WHAT YOU SEE IS WHAT IS SOLD AS IS...!!!
IF I WAS THE MANAGER AT THAT TIME I WOULD HAVE CHECKED THE ITEMS BEFORE PUTTING IT OUT! PUT A SIGN ABOUT WHAT TO EXPECT! OR OFFER OPTIONS... IF I WAS A SECRET SHOPPER I WOULD HAVE FILLED THEM FOR LACK OF SERVICE, POOR RESPONSE, BAD ATTITUDE, AND FALSE INFORMATION BECAUSE SHE DIDN'T TAKE THE TIME TO SEE THAT THERE WERE OTHER LUGGAGE ALSO SAME BRAND WITH A LOCK ON IT & KEY!!! BECAUSE OF THIS THEY HAVE LOST A CUSTOMER!!!
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