Ross Dress for Less
reviews and complaints

My incident occured in San Jose, CA located on Curtner (new store) in the Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Going to Ross is like going to a garage sale. Everything looks used or dirty.

So you went into a store that smelled horrible and took your time shopping... at your own free will. I'm sure the employees who had to work 6-8 hour shifts in the stench for minimum wage while customers yelled at them and left scattered merchandise in their wakes were lucky to have you.

Ross has no organization and lacks good management. they need to hire a college graduate with management skills.

If it smelled that bad why did you not just turn around and leave? You know there was no one there that made you stay and purchase a shirt... Quit you crying it like do you have nothing better to do than go online and ### about something the store itself had little control over. After reading the complaints on this site I think that Americans have gotten to a point where we no longer appreciate and value how lucky we are. And we are willing to complain about anything and everything and not step up and change the situation. Like you could have turn right around and left and went to another store that did not have a plumbing problem and purchased your shirt. But instead you stayed even though you were unhappy with the situation and then complain about it later on the internet. Boo hoo for you.

Yes it should have been tossed out not put out for sale. But do you take into consideration how many returns are done in a day? How much merchandise is in the store? It's not hard to loose track of a piece or two, especially during a rush of impatient customers at the registers. If you want to be mad at someone, then how about the revolting customer who stained the nasty things to begin with then brought them back to the store and put them into the hands of some innocent cashier. Disgusting.

I have to agree, but yes the associate should have made things easier and just M.O.S ed them... into the garbage.

We find that kind of stuff funny, thats just something that doesnt happen very often, i bet they had a good laugh back in the break room.

what did you want them to do, get down and beg for your mercy because you found a dirty or stained item on the floor, what exactly did you want.. an apology, more likely a discount.

Get real and live in the real world. Otherwise, go shop at Macy's... they are perfect!

Why do you go to "several" cross stores in the area... if the experience is really that bad?

I guess everyone knows what kinda store Ross is, y'all know what to expect, if you want a nice store go somewhere else. You want cheap clothes? Then stop complaining cuz the mess isn't done by the associates, but from costumers. Want a nicer store? Don't leave the things on the floor and put them back where they belong! Stop saying "it's their job" cuz even though it is once an associate cleans up doesn't take more than 2 mins for y'all to unorganize it again! The assiciates have so many things to do and can't always be after y'all picking up your mess!

I've been to a Ross store. I never had seen soooo much disrespect from the customers. Thowing merchendise clothing on the ground. Putting dirt marks on the stores clothes so they can get a discount. I guess the welfare has to go shopping on shopping sprees too. It is like that everyday! Think about it. If you were a emplyee you would have to spend 2 freakin hrs picking up after slobs who want something for nothing. As if it ain't cheap enough already! After closing you should see the mess and you never can get caught up. The lines are always long and busy. The cashiers can never get a dam sec to pick up OR straighten up. You know what we are all human. And their are always gonna be snooty cashiers out there. Just try not to be one yourself and that makes a world of difference in interacting with custmoers and them returning to wherever you work! Sometimes we can't help it but we have to follow the rules and unfortunely that creates angry custmers.

I was in Vancouver shopping at Ross and i couldnt even walk down an aisle it was so trashed everything everywhere and when a lady complained to the cashier in line she left then the cashier and manager made fun of her as i was checking out.
our store in north bend oregon is spotless and nice but not 1 friendly person works there Im wondering if a requirement to work there is to be a snooty person.

The Bellingham store is an accident waiting to happen. I have complained via email to corporate a year ago about this store and have taken pictures with my cell phone. The other day I was in the store and watched a grandmother and I assume her daughter falling while trying to get through the sheet isle. Its only a matter of time before they get sued for an injury. If I hear of anyone bringing litigation against Ross for any reason, the litigants attorneys will be getting copies of my electronic letters and pictures.

Everyone I overheard talking was talking about the condition of the store. I wonder why the CEO does not care that the condition of his stores represent him. Of course, maybe the fact that CEO MICHAEL BALMUTH has sold off 1/5 of his shares in the store within the last 3 months may give you a hint.

Let me just point out one thing, you want Ross to have numerous cashiers open, and for the store to maintain perfect order, its unrealistic of any store. And you try working there dealing with all the complaints, all of the attitudes of customers, them always wanting a discount, letting their children run wild, and crying, chances are after 15 minutes on a Saturday, you'd be rude too. Customers berate and belittle employees daily. Yelling at us for things we have zero control of. I've had clothes thrown at me for asking them to hang the items on a stand for me to count. I've had customers yell at me for their own mistakes, demanding things, and calling it the law. Threatening to file complaints if we don't give in to their demands. I could care less if you ever shop at Ross again. All of you very rude customers can stay away. That's when attitudes will change.

At my store our manager and assistant manager are very accommodating. Our loss prevention do what they can, even if that's going out around the parking lot to grab a cart to help a customer with merchandise. I end every transaction with a thank you, have a great day or a thank you, I'm sorry about the wait.

Furthermore, your attitude decides the employees. Have some manners! Don't come up to the counter on the phone, and don't linger around the store when we're closing... Courtesy..it goes a long way.

I work at Ross and I hate it! Employees rude? How about the million of customers that feel they can use us like their personal therapist and vent their personal frustrations out on us on an hourly basis. You have no idea! On top of that the computer system there is jacked up! We are timed how fast we go including you the customer writing checks and counting 45 pennies out- counts against us! Besides that equipment at my store doesn't work and you cannot print out gift receipts after the transaction. You have to press F5 for each item as you ring, God for bid you forget or press F6 which deletes the ENTIRE transaction! All this for minimum wage! Great place to work, you tell me... The price of anything? How about people purposely come in an rip them off hoping to get a lover price on them (stealing) or a parent doesn't control their kids that like to rip tags off or chew them? Do you have a clue? You work there! How dare you! Just by your rude comments I can tell you need therapy! AND you won't return anything, talk is cheap! People come to Ross to get designer good quality items for nothing. What do you expect? I am nice to everyone that comes into my store. I say hi to all my customers and they ignore me as if I am not even there or a bother to them- how would you feel? I get very discouraged after awhile. Whoever wrote this needs to work Ross for a month and you will take all this back! Fire the employees? Please take my minimum wage job! Please do! See how long you last! Please go to the higher end like Macy's if you want someone to spoon feed you! They get paid more and they charge 10X's more for their clothes! How can you say Ross is making out when their prices are cheaper than anywhere and CUSTOMERS are stealing every chance they can get!

I disagree with rude employees. I work at the Ross in Orlando on Sandlake. It is mandatory that we greet and treat each customer with respect. On my first day training, after a few customers I forgot to ask one of the customers about their shopping experience and I was reminded that it is essential.
At our store, wherever we walk we pick up. On each of my interviews EVERY person I walked behind including managers, picked up an item off of the floor in each area we stepped into.
Customers DO come out and throw tangled items into your hands which you must decode and match up to a specific color and size plastic ticket and hang it in such a way before it goes back out onto the floor all while helping someone who is in line next waiting on a fitting room. One rude customer can mess up an entire line, because you spend time fixing what ever mess they just made. I love the team that I'm with we are all very friendly at Ross, I'm sorry for those who deal with rude employees at whatever Ross they've encountered but that is definitely not true for all of the stores.

--Paulina B at Ross in Orlando W Sandlake

I work for Ross and I must say I agree with everything this customer has just said. It is a horrible place to work let alone shop! My first day there I could not believe the way the employees treated the customers. Just trying to get their money and shovel them out of the store. And they never smiled and were constantly rude! I personally got 5 minutes of training and then was thrown on a register and left by myself to cope. To say the least the way they run their business is horrendous! I started looking for new employment my 2nd day there. I've worked in many customer service fields not once have I seen such disrespect and blatant disregard for how the customers viewed the employees and overall store then when I worked at Ross.

Are you kidding me? It's either you get your god damn item or not. Go to freaking Kmart.

Ross employees are constantly cleaning up the store and I have watched many customers take items off the hanger and throw clothes either on the floor or over the rack. It seems to me that the customers are to blame. They are unjustly assuming that workers have nothing else to do but clean up after you. If customers come in the store they should expect to pick up after themselves or be thrown out in the worst case . If you went into a high end store would you go and do what you do in Ross? I assume you wouldn't.

The price you pay overall for a discount brings in a lot of customers therefore more people that trash our stores. The higher the price less customers, lower and more customers. So to blame the employees who can't control or ask a customer to pick up after themselves is just a fallacy that comes from you angry in this situation. I do not blame you for being upset but I do think it's not right to be angry at the store. Maybe instead of expecting someone else to clean up your mess clean it up yourself and ask others to do so. So you seen it is like living with a rebellious teen who doesn't do what mother ask especially cleaning their room.

I think that maybe one day customers will pick up after themselves but until that day expect the store to be in such a messing teens room stage.

Two of my family members work at the Lincoln and Venice Ross in CA. and I very much disagree. The store is know to be THE best in costumer service, they really are, they even received T-shirts for. It's unfortunate that you have had the terrible luck of having to visit the bad ones but You should not judge all of them by that. I'm hoping to get a job there my self.
As it was mentioned the employees work very hard to try to please you, and I hate to sound like I'm bragging but it's the honest truth, my mother and sister are their best workers. The store constantly looks super neat, and the DO stay until the late hours to have it clean by the next morning, I would know I pick up my mother and they aren't let out until the store is spit spot clean. They get out even LATER in the Christmas season.
I highly suggest trying out other places, as the prices are worth it, and as Malia mentioned, try to be a decent costumer your self by doing the things Malia Mentioned .

Bless you Malia. And to add to your list:

When you take something off a a hanger put it back on, don't bring out a pile of clothes tangled in their own hangers and toss them into the arms of the fitting room clerk.

If you pull a piece of clothing off the rack then put it back on the rack. It's not hard, the racks right in front of you. Why do you insist on tossing the whole garment over the top of the rack so it covers the other clothes, gets tangled and ends up on the floor.

You want to try on shoes, no problem, but is it too much to ask that you set them back on the shelf, right there in front of you, instead of leaving them on the floor?

The fitting room is not a baby changing room. That's what the bathrooms are for. And if for some reason you must change your baby there in the fitting room, then at least have the decency to take the soiled diaper out with you. (I've found used menstrual pads left in the fitting rooms as well, considering blood and bodily fluids are involved that's not just disgusting it's potentially dangerous!)

I agree with you there malia, I used to work for ross. And when we closed the store, we would cleaned up the entired store and it is very tiresome.

Both are to blame employees and customers too.

Hi! I am an employee at Ross,

I agree with the fact the store may look gruesome at times (and in some cases all the time), but employees are not all to blame for this problem. Ross Employees have to work gruelling hours, sometimes overnight, just so that the store can look very nice for customers. Try going right when the store opens, to see what I mean. I'm sick and tired of hearing/reading complaints from customers as though Employees are all to blame for the mess aroung the store! Some customers would just come into the stores and trash it like its their own place. Come on people have some respect for everyone else!

We are not lazy in cleaning up the store, it's just tiring to constantly clean-up and have customers continually ruin what you just finished organizing. Have you ever experienced that? It's like cleaning after your kids, leaving for a few seconds, and then seeing everything you cleaned up on the floor again. Thats how its like day to day. Its like cleaning after little kids! I personally adore kids, but adults that act like them are not exactly cute. At least kids can be taught to obey and be disciplined to listen, but adults would just complain, whine, and sue.

In regards to the complaints about "rude" employees. You cannot actually be a happy camper when you constantly see mess everywhere even after you clean up the areas. WE Employees are NOT robots! We're human beings! Yes I know it is store policy to greet customers and approach them with a smile, but can you blame us for being tired? At times we are just so tired on the job that it is hard to smile the whole time, but we will help you to the best of our abilities. I do not speak for the Employees who are just downright cruel and have no people skills, No! I'm speaking for those who are nice and kind; those who just can't help but frown sometimes because of fatigue and overwork.

This is NOT to serve as a complaint. It is to open the minds of many who shop at Ross and give them a sense of what we Employees have to go through with everyday. This is a plea to RESPECT the HARDWORKING ROSS EMPLOYEES and the job that they work in.

HELP STOP THE ONGOING RIDICULE AND BELITTLEMENT OF THESE ROSS EMPLOYEES--HELP KEEP ROSS CLEAN, by:
- putting back the stuff that you dont want to buy instead of leaving them anywhere around the store
- keeping an eye on your kids and not letting them run around the store
- leaving sealed packages closed, the way they should be
- urinating in the restrooms instead of in the fitting room, on the floor, in jars, and/or containers
- etc.

In return we will continue to better serve you as our valued customers, with a continual smile on our face and saying "Thank you for shopping at Ross!" before you leave.

Location of problem occured at San Jose, California located on Curtner Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Are you actually an employee at ross?

I am a Ross employee at anew store that has only been open for a year and a half.I recently got a yearly review for a first time raise since time of hire which has been from the beginning.To my surprise due to the minimum wage increase i only got 3 cents higher than a new hire because Ross chose to give raises before the increase.I am a dedicated employee who never calls in and is always willing to stay over when needed.I feel as if my dedication has gone unnoticed.

Find someone at you local unemployment that you can talk to. My friend was fired from Wal-Mart a year ago and was initially denied unemployment. But she re-applied and talked to someone there and the second time around she got her due.

Im sorry to hear all of this but never work @ Walmart either that place is alot of ###.
Im part of that wage lawsuit they have against Walmart. You should look @ suing Ross and file and agreevince against Ross. Go to your local labor industrial. GOOD LUCK EVERYONE HAPPY NEW YEARS!

Re: firing. Did you make a copy of the letter ? Did you get the approval in writing? If so, then those are your proofs to unemployment, otherwise its your word against their word. And no, its not right.

Fran

I'm currently employed at a Ross store and yes, they really need to stop being so dishonest. One of my managers had made a racism comment towards me, which I will be reporting to HR, however from reading your complaint I have no hope that it will even go through to them.

I agree with Nicole that they need to hire people who know how to speak the English language, instead of hiring people who only know how to speak Spanish; it's very difficult and I can't even communicate with the co-workers because like 70% of them know only Spanish...

The store needs better employees the hire allot of customer service workers that speak very little or no English I was an employee there and I was one of the very few who can speak English It really ticked me off one day and quit because they kept having meetings in Spanish and I did not know what they were talking about and they had there nerve to ask me to at least pay attention I told them I didn't understand and they should speak in English.

Everyone should do what you say... you have baby. Not by choice... you just have one, you chose to take shopping with you. I would suggest a more expensive retailer for the service you deserve.