Ross Dress for Less review: worst place, rudest people! 99

I feel bad for all of you people who have local Ross store which are a mess and the employees are rude. I live in Tampa, Florida and have two Ross stores by me which are AMAZING, I find myself never wanting to shop anywhere else I find such good things..yes I will agree the floor may be a bit unorganized, but they are in no way filthy, and the employees are extremely nice and helpful..its always a pleasure shopping there and I always walk out with at least 3 items that I love...so if you are ever in Tampa go to the New Tampa location on Bruce B. Downs and the Wesley Chapel location on Wesley Groove Drive...you will not be disappointed.

everyone is just dumb. if you dont like a dirty store DO NOT DIRTY IT it is Us the CUSTOMERS who go get something and 4 isles down decide we dont want it and just place it anywhere instead of putting it back. we walk in there eating and instead of holding on to our trash throw it on the floor thinking its ok no one saw us. grab shoes try them on and then leave them laying on the floor. so maybe you should consider the employees that work min. wage to provide for you and pick up that pair of shoes that didn't fit you. or wait tillyou go outside to throw your candy wrapper, if its to much to ask and you cant stop being a pig well dont go there anymore. we all make the mess so dont complain just like me at home my husband complains about mess but then he makes it. him and my kids take off clothes and just leave it on the floor, eat something and leave plates anywhere and try to hide candy wrappers under the sofa and when i catch them they say "i will get it in a bit " but never do... and no matter how many times i clean and pick up it just keeps coming back over and over again. but hey that my part as a mom i have to do it just like those workers have to do it and the only way my house will be absolutely spotless is if they are not home. so same thing for stores the only way they will be perfect is if you dont go in there... so just stop complaining.

Ross is an awsome store! I live in Apopka FL and all the ROSS s I've been to are well managed and clean. I am truly sorry that all of you have had such bad luck at them. They always have good prices and cute clothes.

I've been working at Ross for over 8 years, I understand where most of you are coming from. If you haven't worked at Ross or any retail store, you wouldn't know how to work in an establishment like this. Yes, it is the manager's responsibility how to manage your associates, but how about managing the 100's of customers that come into our store day in and day out? Again, this is "retail, " this isn't Macy's or Nordstroms where your paying to get serviced. Ross is shopping for bargain, people who can't afford to shop at Nordstroms or Macy's, people who are earning minimum wage, people who have kids and grandkids, people who are budgeting their lifestyles. If most customers put merchandise on the right rack, or pick up merchandise that fell on the floor, keeping their young kids by them not running around, having a little bit of patience, this would make your shopping experience so much better. Yes, most Ross have a budget that they have to work by, most of the time we are understaff. That is because if we were to sell the merchandise at a higher price, we would not have any customers. Consumers like yourselves complain having to wait in line or how the store is such dissaray, that is what your asking for. If you don't like shopping at Ross, there will always be more that love the bargains.

The only advice I can give when your shopping at ROSS, is to have an open mind, give yourself time to shop, and maybe shop the days that aren't so busy. The most busiest days are Tuesday, Saturday and Sunday.

What most of you that think the merchandise smell, we recieve our merchandise M-F. All the merchandise that we recieve comes off our truck new, still in their original packaging. Again, if you never worked for Ross, you wouldn't know.

Ross is an off-price retail store. This means that our buyers, bargain hunt from other retailers like, Macy's, Dillards, Walmart, Target, Outlet Stores, closing stores, etc...Our buyers buy them when most of these retailers couldn't sell them at their original price or clearance price, or when they have a huge inventory on items that couldn't sell.

If you have any rants or rage about shopping at Ross, I will be free to answer any questions or comments. I know that I will be an employee for life.

i work in retail, part time...i really believe it should be mandatory for people to work retail once in their life...then theyd shut the hell up about how stores look messy...the employees are dealing with putting out the merchandise, helping the customers find stuff, ringing on registers, handling phone calls( yes, some people try to shop by phone) and also have to deal with managers who cut costs by only staffing the minimum they can get away with...and all this for minimum or slightly higher... my biggest gripe? people who open underwear and athletic sock packages and then toss them... its a pain in the ### to try to get them back...and if you dont know what socks and underwear look like when theyre in a CLEAR package, you really are stupid...

Ross stores are a great place to find great bargins. It's the idiots that let there 15 kids run wild in stores and don't have the decency to pick up after them. I would love to go to some of these customers homes and see exactly what there living in. True filth and no regard for thier family. Wake up and get a life and stop complaining about shopping at a discount store. It's a discount store you idiot's!

I have worked for Ross for over 22 years and I have encountered many frustrated customers. The fact is that we clean our store every night after the last customer leaves. The store is also cleaned up before we open the doors for customers. We do not throw things on the floor, we do not break things and leave them on the shelf, we do not open packages of underwear and leave them hanging over the display. I spend my entire day cleaning up the mess that is left behind by the customers. As for the restroom, it is cleaned every morning and some days we have to close it within an hour of opening because some customer missed the toilet and it is now unusable. No we do not have a person who cleans the bathroom after each customer, people use our restroom and leave it in a condition that they would not allow in their homes.
When we do a price check it takes a few minutes to locate a like or comparable item but the first thing the customer asks is "how long will it take?" they have no patience.
Everyone thinks they should be the exception to the policies regarding having a receipt, keeping merchandise longer than 30 days, or returns that require identification. The Ross policies are printed on the back of every receipt. There is a large poster stating Ross policy on the wall behind the checkout registers as well as a decal at every register.
If you want Nordstrom service shop at Nordstroms. We get paid minimum wage. Most are part time employees with no health benefits and most are young with no previous retail experience.
We really do want your shopping experience to be a pleasant one but we also ask for some participation on the part of the customers to treat our store like it is their home, it is for us 12 hours a day 7 days a week.
Let us come to your house and open your drawers, throw your clothes on the floor. Break your dishes, open all the boxes in your cabinets and make a mess in your bathroom both in the sink and on the floor.
Try to remember we are people and don't treat us like we are garbage and try not to turn our stores into garbage as well.

I worked at Ross, so I can understand what you are saying. However, most of the disagreements are valid. Ross is understaffed and their workers are underpayed. If more staff was hired, the clothing would cost more. I have worked in a fairly large store, with about six employees per night shift. The store closes at 930, yet if we leave before eleven we are lucky. We are usually there until midnight, cleaning up messes. Even when we have a staff of about eight, cleaning the store as the day progresses, it is still a mess. CUSTOMERS pull clothes off shelves and put them everywhere, including the floor. They let there kids run around unattended, leave their dirty shoes on the shelf, leave diapers in strange places, and obviously cannot figure out how to flush a toilet. I worked at two different stores fro two years, and twice, someone urinated on the floor. People who shop at discount chains are either saavy shoppers who are looking for a bargain, or low-class, trashy, uncouth people. Most ross employees make 6.50 an hour. They work constantly, you've seen the lines, for eight hours, with two fifteen minute breaks and one lunch hour. I admit that many are rude, as are many people in America, but I most certainly am NOT rude, and it never ceases to amaze me how many customers got unpleasant attitudes with me. I am helpful, and truthfully, we do make up prices, and magagement supports this, because it helps the line move faster. So here's a little hint. If you are nice to the employees, most likely, you will get a pretty good price. The money doesn't come out of our pockets, so it makes no difference to us. But rude customers definitely get quoted higher prices. Perhaps you'd be better off at the mall, instead of ruining someone's day.

Just a few days before seeing these complaints today, i was just telling my sister that the staff at Ross are one of the most unfriendly people i have met in a shop. They have not been openly rude to me. I think i only remember one that treated my inquiry in a manner i considered rude. but in the overall, i just get this feeling of unfriendly and unhappy staff. This does not bother me really since they are not being openly rude. i just pick what i want, pay for them, leave and forget about the unfriendly staff. But on the other hand, i have noticed that that their male staff at the checkout counters are usually quite nice and helpful. I have encountered about three in different locations that were quite nice. They have smiles on their faces when attending to you. They apologise when they take a lot of time doing a price check. Most staff that I have encountered with attitudes are women, which is such a shame.

people who work there work for a minimum wage - you get (ross) what you pay for.

I have been in many Ross Stores. I have had personal complaints on cleanliness of their facilities. I also can't handle their lack of organization. I can go complain to a higher authority when there are clothes on the floor that always seem to block my way or I can pick it up which only takes a second and put it back on the rack! It's obvious that we are all there for a great deal. Are people so lazy and inconsiderate to pick up what they drop or pick something up that has fallen? I know "It's not my job!" I'm not saying that it is, but it is your duty to clean up your own mess! As far as you Mothers who dump their babies diapers on shelves, and in parking lots, YOU WOMEN ARE DISGUSTING! Let's not forget the mothers that let children run around tearing up things that people may want to buy. Put a leash on the animals that you are raising. Even with my own complaints I always stopped and thought about why I'm there and that is - I want my kids to go to school with name brand clothes and shoes and maybe I don't have the money to go pay $100.00 for a pair of jeans for my daughter this month. Well I know Ross will be there to bail me out of a financial bind when I need them. So to all of you that just can't seem to be pleased with a great deal maybe you were already having a bad day before you walked through Ross's doors.

In general Ross stores are terrible but that is not the fault of the employees. The management uses only part time employees to save money and then they require the impossible of those employees. The disrespect of employees by the management reflects in how the employees treat the customers.
Support fair treatment of employees by refusing to do business with Ross stores. Pay a bit more to shop in stores that are managed properly. Put these unfair money hungry animals out of busines because they treat their employees like slaves! The store where my wife worked hired 16 new "part time" employees and one week later 13 had quit... You cannot expect a good atmosphere in stores that have this kind of problem.
Really people - just to save a few dollars on clothing you will support unfair labor practices? Everyone wanting that almighty dollar - in doing so, people are defeating the Universe. Shop where customers and employees are treated fairly and do not do business with Ross or stores like this.

Ross can be the worse place when it comes to cleanliness but can be the best place when it comes to budget. I agree many times I told myself that I wont be going back to Ross because of the longggggggggg line and rude workers but after a while I still kept going back. Why? Because I can get a BCBG dress for $19.99 compare to $250 in macys or nordstrom.

i have worked for ross for 2 years, that is a long time for a ross worker. I cant stand customers like this. If you know how the store condition is dont shop their, we wont lose any money over you. You say everything is on the floor, but you are the same person who will pick it up off the floor and buy it. Give the cashers more respect and you will get it in return. It is not our fault a million people come in and buy hundreds of dollars worth of stuff.

I have been at the Ross store many times
and not even once have a seen somone distreated or
complaining to an employe who has not helped them
i love this store
there prices are amazing
and i think its really clean.
i fot 15 things from there for only 35$
i am very happy it has opened closer to my home.
i disagree with what these people are saying
the employes work very hard alone and with a group
every time i walk in somone greats me and welcomes me in.
i recomend this store GREATLY!

I recently bought an item for a gift and grabbed the wrong size. I bought it on Tuesday to get the senior discount. When I went to do an exchange for the correct size. My experience was unbelievable. I went on a Monday assuming I would return the exact same item for a size bigger with no extra cost. NO! that was not the case. I bought on a Tuesday so to get the same price I had to return it a Tuesday or pay more. So I refused price and said I would come back tomorrow and get the discount. This is horrible inconvenience to the customer and I will think twice before shopping at Ross in the future.

I have only shopped in one Ross store and that was in Modesto, CA while on vacaton recently. The store was clean, the employess were friendly and nice, the stuff was easy to find and you could not beat the prices.
There was a dress I tried on that had removable straps and someone had popped the buttons off the bodice so I asked customer sevice and she immediately took 20% off.
I don't know about any other stores but my experience was great.
In my area(NY) we have TJ Maxx and Marshalls-very similar type stores and they are not as nice but the prices are also great so I will put up w/ having to search through racks that are unkempt.

YOU CUSTOMERS HAVE NO IDEA. I HAVE BEEN A STORE MANAGER FOR THE PAST 4 YEARS WITH ROSS AND IT IS BECAUSE OF YOU THE CUSTOMERS SOME OF OUR STORES ARE TRASHED. IF YOU GO INTO THE "NICE" CITIES AND TOWNS OUR STORES ARE IN GOOD SHAPE. IT IS ALL BASED ON THE CUSTOMERS. I WORKED IN A VERY HARD STORE- PEOPLE PEEING ON THE MIDDLE OF THE SALES FLOOR OR CRAPPING IN THE FITTING ROOM AND OUR COMPNAY EXPECTS US TO CLEAN IT UP AFTER YOU, IF YOU COME INTO MY CURRENT STORE I WILL HAND YOU THE MOP. AND YOUR RIGHT WE MAYBE UNDERSTAFFED, WE ARE A DISCOUNT RETAILER AND THERE AREN'T MANY OTHER COMPANIES THAT WORK WITH A 5% PAYROLL TO SALES. AND YOU EXPECT MY EMPLOYEES TO ALWAYS CLEAN UP AFTER YOU FORGET IT- I HAVE ALWAYS THOUGHT THAT MY EMPLOYEES NEED TO TRAIN YOU NOT TO THROW ### ON THE FLOOR- YOU DON'T GO INTO MACYS AND THROW ### ON THE FLOOR, WHY US?

I am a ex employee of ross. The mangers train you to be rude. Yes they tell us to make up prices. also the tell us not to leave the register and help a coustomer. I have seen bags and bags of unpaid stuff go out the door. I will never shop there again. There are boycotting the store today. Ha thats so funny.

I always think it's funny when I see other customers complain about a "messy store". You can thank your fellow shoppers for tearing the place apart. Think it's easy to clean up after people (who act like pigs) at a place like that?... you should try it sometime.

Oh and need I mention that most stores like that don't pay it's employees NEARLY enough to tolorate the crap attitude customers have? "Exellent customer service starts with the customer". Remember, the customers needs the store. not the other way around.

However, there is a simple solution... if you don't like the store, SHOP SOMEWHERE ELSE.

THE ONLY PROBLEM I HAVE IS NOT FINDING ANY DISTRICT OR CORPORATE PONE # ON LINE. AS FOR THE STORE IS MESSY... PEOPLE ARE RUDE... BLA... BLA... BLA... ROSS IS DISCOUNT STORE DUH... IM SURE CUSTOMERS HELP CREATE "THE MESS" AND DONT HAVE AS MUCH RESPECT TO PICK ITEMS THEY DROP UP.
I HAVE LIVED 6 DIFFRENT STATES I HAVE SEEN GOOD AND BAD ROSS STORS, CLEAN PLEASENT AND JUST NASTY. DEPENDING ON WHAT AREA OF TOWN? IV BEEN TREATED RUDELY AND NICELY.
STOP CRYING OVER SERVICE YOU MAY GET AT OTHER PLACES

I find shopping at Ross is like a scavenger hunt - it is actually a lot of fun when you walk out with a designer label bargain for $12.99 and Ross tag stating that a compared value is $26, yet a manufacturer's suggested price label states $220. I love shopping at Ross, I overlook things that are broken and defective or chipped and go for the bargains. For that reason I go to four near by Ross stores often and usually in the morning when it is quiet and clean. I just found a framed Tuscan art item for $29 and on ART.COM the same one is listed for $139 (after the discount) plus postage. I never try things on at Ross since they take everything back and since I shop there at least once a week, I just bring things back that don't fit. Another thing I found that I consider to be a super deal are hand painted plates (four in the set) in perfect condition for $4.99 each, at the wineries these sell for $90 as well as on line. I saw someone selling the same plates on eBay for $65 starting bid. The people who work at Ross are very nice, they are mostly Mexican ladies who seem to deal well under pressure. I have been to about six different Ross stores at least once a week for the last year and a half; and yes, the lines are slow if it is later in the day and the store does get messy, but this is due to the customer's lack of respect, but one very important fact, the people who work at Ross stores have never been cross or rude to me. I have fun at Ross when I get a bargain, but that is my motivation for shopping there. For service I go to Nordstoms.

I have been going to this store for a long time. I don't work there but I would have to say in there defense, sometimes they get bulk stock of one particular item... say it's a top brand, high end item, over time as they sell out, you get down to the last pair or two of something and when you go to check the price it's hard for them to say becuase they don't run on a regular sku system like your larger dept stores, that's why they can't really look something up like this patron wanted. So the only thing they can do is look for another item, in your case another skirt, dosn't have to be the same one, and they offer that price to you.

With that said, i go to ross and marshalls all the time, i take my time and go thru stuff and racks, bins, shelvs, and i look for those really good bargains, these stores sometimes have hidden treasures and that's the good thing. The normal every day thing is at a discounted price and the clearance items are sometimes really, really cheap.. especially if you end up finding that really nice brand, or item, some cos't hundreds of dollars.. for merely pennies..
I would like also say, the times when i've really seen a big mess, and yes it happens, you are right, is when there is some kind of holliday or they are having a big sale, and yes it can get messy... i have been annoyed there many times by rude people, workers, and lack of staff and so on but i will continue to go because i am always able to find cool, unique, high dollar items, at a really good price and overall, concidering all i'm a happy camper.

That is a good price for a skirt mam, under 10 bucks.. i know they are busy and your the customer, but if she can't find you a skirt like yours and is trying to solve the problem and just get you taken care of and move on, i have to say you might seem a little bit difficult in my eyes, and to say something else, you mention that you go there time and time again... if you don't like the bathroom, or the service, or whatever else, you do have the right to take your business elsewhere.

Iam an employee of ross stores and have a couple of comments first customers,my store is often a shambles ,but do you think we as employee make it this way?NO WE DO NOT.when someone drops something on the floor do then pick it up NO THHEY DO NOT.when you look at something do you put it back on the hanger or back where the got it from even if they are two steps from where it came from.NO THEY DO NOT.when you bring your children to shop do you keep then with you or do you let them run all over the store and break up and open things that you have no intention of paying for.do you leave them in the toy dept like it is a baby sitting service?some of the things that go on we can control but there are some things you have to control.

Hey Voodoo, that sucks. With all these complaints I just want to go to Ross for the entertainment. I am sorry to be laughing at these issue but it has made me smile. Thanks!

I worked for Ross in Decatur Alabama. It is a new store here, so I thought it would be a great opportunity. The Management is the main problem there. I was hired as a price marker which means I went through the store and scanned each product and placed reduce stickers on the items that were to be marked down. Its an easy job and the hours were great we worked 5 hrs. on Sunday and 10 hrs. on Monday and Tuesday.The manager would show up late to let us in to work and He was always informing us that we could all be replace or threatening to fire us. I went in one day not feeling too well but I went anyway. I spent a lot of the day organizing suits that pieces were missing from and making sure things were in the right place and sized correctly so my numbers were low, meaning the amount of items I scanned was not enough .This is why he let me go. I feel that if a store cares more about the quantity of the employees work is more important than the quality then they don't care what the customers think all they care about is how much money they can make. I wish his boss knew what was going on in this store so that he could inform ROBERT that he was also able to be replaced.

Went to a ross store in moorestown new jersey the other day...I have never been so disgusted with how management was treating customers, especially me. I am not a nag, keep my mouth shut if I ever come in contact with a nasty salesperson, but this manager really needs to go. I'll never ever shop there again unless I care to be spoken to like a complete idiot again...my nerves were shot for the day, the fact that someone in management could even talk to customers like that and get away with it pissed me off. Never again! they need to fix this problem.

The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched an older woman fall while trying to get through the sheet isle. It's only a matter of time before ROSS gets sued for an injury (if they haven't already). The isles at the Bellingham store are at lease 4 foot high with stock, there is broken glass, metal sculptures, and pottery shards in the isles as well. There are broken and open packages of food item that attract rodents of which droppings can be seen. The floors are too full to be cleaned regularly so you see the droppings left behind. If you were in the back of that store and a fire broke out, you would not be able to make it out alive.

I heard the staff saying to the customers that the stock people were sent home, at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks and most of the staff either on the registers or all back in the dressing room area. I heard one staffer talking to another about the lady she saw fall and how funny it was to “watch her arms pin wheeling”.

While I was in the store, everyone was talking about the condition of the store. From what I have read, Bellingham is not the only store maintained in the manner. In other words, the CEO isn't doing his job, the upper level managers are not doing their job, and the lower level managers are reaping the rewards in lost profits, lower wages and not enough staff not to mention the higher turnovers in staff. Maybe someone needs to organize the employees of the stores. Since the word isn't going out from the top down, maybe we have to send a message from the bottom up. Maybe if you brought up the wages and working conditions (safety being a real big issue), the CEO's would take a closer look at how their stores are being operated.

Makes you wonder why the CEO does not care that the condition of his stores that represent his leadership. It also makes me wonder why CEO MICHAEL BALMUTH has just recently sold off 1/5 of his shares in the store within the last 3 months.

Sad to say after reading the comments on this page but I am lower management for a Ross store in the Vegas area. I have to agree with most all of the comments made about the stores. But I hate to see the associates lumped in as all being rude and unkept. My fellow associates are hard working employee that want to see our store success. And your right about lack of staff. Its not the associates fault. As my management says we dont have the money in the budget for associates (RIGHT!), yet I am amazed to see the numbers and sales each day. How they justify their practice of understaffing blows my mind. Or perhaps their poor practices are catching up to them! WHO KNOWS.

Ross will continue with these poor and unexcusable practice cause we as consumers want to save a buck.
However, one comment was made that she would rather paid 60 percent more somewhere else then to shop at a Ross . She is right, and it will catch up to Ross I am sure if they dont see that consumers care about where they shop as they do the money they save. Good Lord, even Big lots is better I was told. So no surprise were thought of as a freakin flea market.

We are living in a big business world that only cares about the bottom line and big bucks. How truely sad.
As far as our store its not known for their great employee relationships cause there isnt one. I found out first hand. I have requested to speak about issues to a district manager and the open door policy is a joke. I will probably not be a second thought if I were to leave the store and I do realize this. I dont know what I was thinking. My friends and fellow associate tells me not to loss sleep over the stores condition, its just a job. Perhaps thats where the store took its first wrong turn. A discount store doesnt have to look this way. It simply doesnt have to.

As a new store we already look ten years old. We are asked to pick up and get out of the store on time and when a visit from the corperate offices are made the associate are MADE to work long hours and to fix what they didnt care about for months over night. I truely hope those big wigs from corperate can see through that crap, OOPS! Like they dont know, RIGHT!

Its staff for the cash not customer service, or even quality products. They do have great prices, they are on the money there when it comes to a bargain. But in the long run they are nothing more than a flea market with central heat and air as lots of our customers say. It hurts me to hear this cause I know my associates want so badly to see this store be different than the rest.

Ross will learn a hard lesson one day, but it will probably be when they are to rich to care.
But I think a bargian store can still have class and value at the same time.

Just wanted to put my two cents in there cause I care, and to hold out hope that these messages will make a differents in a truely great idea for a store.

I was very surprised when I read some of these complaints. Ross is one of my favorite places to shop, and I have never had a bad experience.

I don't really think Ross has fabulous customer service, but I dont really care, either. I go because I like the prices and the merchandise.

If you dont like the store, dont go. If you work there and are mistreated, get another job. =)

I shop at Ross in Maui. I like the deals. I can put up with the mess ect. for a good price. When an item is priced something I believe that price should be honored. I found a top the other day that was marked 3.99 after waiting in line for over 20 minutes it rang up at 8.99. I spoke to the manager and she said she could take an additional 35% off that price. She said it was a differnt skew, and that is the price. WHAT? I don't care about skews last I heard it was illegal to charge above the marked price. She said there was a lady going around the store with her own price gun marking things down. WHAT? I am now convinced the price is not worth the trouble. When you take the time to pick something out, and based on price decide to buy it only to find out that is not the price-It is just too much. Ross sucks.

I worked for Ross for over 12 years as a store manager. It became harder and harder to reach the store goals that you were reviewed, promoted and given a raise on. New store inventory's were off by 1000s of units, even before the first customer ever came in, oh well bad score for you the store manager, Hr was not on your side, when my new Dist Mgr was sleeping with my co manager and was making My life a living hell, I turn him in only to have Hr come down on me even though I had asked to keep my name out of it the very next day.Then they wrote me up or poor performance, and was told my job was in jeopardy. (The Dist was transfered to Texas at his request and got caught doing the same thing, loss his job and Ross paid out a big settlement.

It got so bad I had a heart attack, when I was able to come back to work I was treated like a leper, I was given the worst stores and made to drive as far as they could make me. Pretty much they made me quit. So the next time they ask you for money for the American Heart Assoc. laugh in their face (if you can find someone to help you. And if they offer you a job, run!

first off, i work for a ross store and they NEVER formaly trained me. they threw me in the fitting room for a day, threw me on the front registers for 3 days, then threw me on the floor, which i have stayed the past 5 or so months.

they have training vidios that they have NEVER shown me, every now and then an employee tells me about something they saw "in the training video", to which i can only respond "... what video?"

i only learn when the managers get mad and tell me i am doing/saying something wrong.. how can i be right when they never showed me what i am suposed to do in the first place?

i have had costomers poke me, pull my hair, curse at me, and so on... and if i stick up for myself i am written up and punished. none of the violent costomers are punished... in my fast food experience when a costomer is completelly out of line the manager would tell them to leave or the police would be called to forcably remove them.
no one has the right to assault me at my job, even if they did think i was rude, that does not call for physicall violence. but ross blames their employees for everything, when all it is is a disgustingly evil corperation with idiotic untrained managers.
i have had jobs since i was 18, i am now 24, they payed me less then my first job when i was 18.
ross treats their employees like garbage and criminals, they check our purses before we use the doors, they call it a "code 50".
i cant even step out the door to smoke a cigg, they dig thru my personal purse like i am a criminal... i have NEVER EVER had a job were they dug thru my purse, it is a horrable display of mistrust and i belive it is a violation of my human rights.

costomers at this job treat me like garbage, they scream and curse at me, and get voilent. i keep trying to tell them niceley they i really dont know any of the store policies because they never formaly trained me, and that i could find a manager or somone else that shoudl be able to help them, but they still cuss me out and call me names.
its not my fault, its the corperations fault. ross is a garbage store and treat their costomers and employees like ###. i have been threatened by other employees many times at this job. they treatened to kill me, kick my ###, and cut me with a knife... i complain to the managers that i feel threatened and something needs to b done to protect me and ABSOLUTELLY NOTHING is ever done.

along list of complaints right? why do i work there? because i am broke and there arent any other jobs in my area. desperate people will do alot to make enough money to live on, and technically... ross definatly does not pay me enough money to even barely survive, i have a second job, and am looking for a 3rd.

Yea, Ross has problems, they reflect those of American Society. Messy, anally-diverse, dirty, rude. Ross=America. That's why I left. I live in a country where people who work in dollar-type stores for $6.00 an hour treat you like a god. They attend to your needs like servants. No, I am not talking about the "third-world." This place has the 2nd largest economy in the world, presently. Yes, Japan. America sucks, that's why Ross s*cks.

I am almost afraid to go to Ross this morning to purchase an outfit for a wedding this afternoon. I have been there numerous times and it is what I can afford. They are usually busy and yes sometimes merchandise is without a price tag but I have experienced that at other stores as well. And us older shoppers remember,"Buyer be ware."

I used to think that I was getting a good deal shopping at Ross. I purchased two crystal candle holders at $29.99 each. The "compare at" price was $60. I found the exact same candle holders at a specialty store in the mall for the SAME price, not on sale. Be careful and research pricing before you waste time looking through the piles of junk at Ross.

I worked at ROSS for 6 months. During that time we were always understaffed and alot of my co worker were understaffed. The reason that so many people think that there is no help and everyone is rude there is because unlike other stores Ross does not have people whose main job is to walk around and clean up and help customers. The people on the floor if it is in the morning they are unloading the truck from that morning which they get every day and there is no storage it all has to go out on the floor. That is why at times the store is so messy. If the stuff is not selling fast enough then the racks get to full and you still have to stuff more clothing and stuff on them. Also when you work there they change the guidelines and expectations like monthly. Half the time the employees dont even know what they are suppose to be doing. It only take one person to do the fitting room i use to do it by myself all the time. If you look at the prices compared to the quality buying from ROSS is not worth it. 90 % of the things sold there is something wrong with. Look at it this way do u want to pay 12 dollars for something and have it last two months or would you rather pay 24 and have it last a year. It makes a different but paying more for quality always makes it cheaper in the long run.

I shop at Ross in Hawaii because I can find good deals. There are four Ross' in the Honolulu area and I can tell that the management and staff at the two larger ones either don't have the time or staffing to take care of the store or they just don't care. The stores are a mess, the lines are long and the bathrooms are dirty. The other day I went to the Keeimoku store and there were comforters all over the floor, you just couldn't walk past them and if you tried, you would fall and hurt yourself.

The stores in Hawaii Kai and Ward are much neater and seem to be better staffed. I usually shop at these two stores since it is much more pleasant and easier to find items that I actually want to purchase. My only complaint about the Hawaii Kai store is that the dressing rooms smell like body odor.

It was quite a shock to me when I was shopping at Ross in Shasta county.
I had been there for quite a while when I had to relieve my self, I went to where the restrooms were and low and behold, there was a lock on the door, a lock you had to know the code to.
I asked one of the clerks where is the restroom, and she replied no restrooms here. MAN what do you do? leave all things in cart, walk with legs together as tight as you can and hope you make it to the car to find a place.
Please tell me, that problem will be taken care of or most of us elderly will not be able to go and shop there and I really like spending time shopping there.

This is ridiculous. It's amazing how you can sit here and complain about how Ross is so bad, and so dirty, and so rude, but yet it ends with "one time blah blah blah, and another time..."
Obviously, if you keep returning to the store, it means that they have to be doing something right. My guess is the price.
And I can obviously tell what kind of person you are, when you make a big fuss about having to pay 2 dollars more that what you WANT to pay. Obviously, Ross is a DISCOUNT store, which means, most of the things they sell are leftovers from other stores, or even defective items. A lot of times, you won't find two of the same items. So when a customer goes up with a no tag item, they won't be looking for an item of the same color, but one that is the closest to the one you're buying. So my suggestion is stop whining, or just don't shop there at all.