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Ross Dress for Less
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Ross Dress for Less
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1.6 657 Reviews

Ross Dress for Less Complaints Summary

89 Resolved
567 Unresolved
Our verdict: With Ross Dress for Less's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ross Dress for Less reviews & complaints 657

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Newest Ross Dress for Less reviews & complaints

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V
12:24 am EDT

Ross Dress for Less w2

I am very angry and disappointed at Ross Inc. from management with their lame excuses to payroll all the way to the corporate office. I want everyone to know how much this company lacks compassion for prior associates not receiving their W2. I have reached only answering machines and have had no responses thru email about my situation. They want 10 dollars from everyone that hasnt recieved a W2 and claim that because we did not recieve one that we need a reprint. How is that possible when I have not received a copy in the first place? They want us to pay for their mistakes and poor bussiness handlings. Every other company has their W2's available online for their past and present employees. Free and easy to access how hard is that for them to do for us? Here it is about to be March and still no W2 or information on what happened to mine. I just want my W2 so I can be done with this company.. If someone can please tell me how they were able to recieve theirs I will be forever grateful to you..

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J
11:24 am EST

Ross Dress for Less terrible service

My name is John and i recently went to the Ross in Monaca PA. And i had horrible time. The floors were a mess. There were a number of clothing items that were out of place. There are cloths all over the place. I happen to go there when the plumbing was out and i had to go next door to use the bathroom. But the worst part is, there was "stuff" comming out of the sewer and it smell horrible. They should of shutdown the store. I went to an employee and the employee did not know when the plumbing would become available again. When purchasing, the lines were long and i waited about 15 minutes just to get ring up. There was other employees doing markdowns. I ask an employee why they don't call up more people to ring and the response was horrible. They said it was the people ringing were the only ones that have been train and there were no other people to ring. It was a really bad expierence. My new shirt i bought smelled horrible. i washed it and it was still smelling.. errrrrr

ROSS DRESS FOR LESS IS A TERRIBLE STORE.

GO NEXT DOOR TO MARSHALLS. IT'S NOT HAS CHEAP. BUT THE EXPERIENCE IS BETTER.

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Jennifer in San Jose
San Jose, US
Apr 28, 2010 11:57 pm EDT

My incident occured in San Jose, CA located on Curtner (new store) in the Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

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spiralsands
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Jun 25, 2008 8:19 am EDT

Going to Ross is like going to a garage sale. Everything looks used or dirty.

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FRM
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May 09, 2008 12:44 am EDT

So you went into a store that smelled horrible and took your time shopping... at your own free will. I'm sure the employees who had to work 6-8 hour shifts in the stench for minimum wage while customers yelled at them and left scattered merchandise in their wakes were lucky to have you.

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az
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Apr 20, 2008 4:15 pm EDT

Ross has no organization and lacks good management. they need to hire a college graduate with management skills.

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tomax87
Calgary, CA
Feb 27, 2008 3:16 pm EST

If it smelled that bad why did you not just turn around and leave? You know there was no one there that made you stay and purchase a shirt... Quit you crying it like do you have nothing better to do than go online and ### about something the store itself had little control over. After reading the complaints on this site I think that Americans have gotten to a point where we no longer appreciate and value how lucky we are. And we are willing to complain about anything and everything and not step up and change the situation. Like you could have turn right around and left and went to another store that did not have a plumbing problem and purchased your shirt. But instead you stayed even though you were unhappy with the situation and then complain about it later on the internet. Boo hoo for you.

ComplaintsBoard
C
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - w2

I have been waiting for my w2 and I still have not received it. I have called customer service and the payroll department and the only thing I hear is pay 10.00 to have a reprint for my w2. Why should I have to ask for a reprint of something that I never received. When I used to work for this company it was horrible and now I feel like this company is going...

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ComplaintsBoard
D
12:00 am EST

Ross Dress for Less Disatisfied customer

On November 30, 2007 while shopping at the Ross Department store located at 4032 Grand Ave. Chino Hills, CA I wanted to try on several items before purchasing. I was told by the young lady working in the dressing room that in order to try on any garments in the store I had to see the manager first. This made me very upset, the reason I was given, the manager was the only person in the store that could take off the magnetic security alarm which was attached to the garment. I immediately went to see the manager and question why would any store have the customer wait to see the manager in order to try on a garment. His response was for security reasons this is a store policy. I have never seen this policy practice at any other Ross store. Two employees told me that several customers have left the store because they didn’t have time to look for the manager. Can Ross afford to loss customers?
To make matters worse I purchased over $200 in merchandise and was told by the manger, that it was also a store policy that customers couldn’t take carts out of the store to there car. One of the items I purchased was a 15 pound iron wall picture. How could any store make a customer carry a 15 pound item without a cart. I told the manger that I would be filing a complaint. I have never seen customers treated like this in any store, and I have no intentions of ever going into another Ross Store again.

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Margaret Whiteside
Asheville, US
Oct 10, 2012 9:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently had gone to Ross for Less in Asheville, North Carolina. I had a purchase of over $85.00, was standing in line behind one other couple. The manager came up and told us they were changing the line so we had to walk through a maze. As there were only two couples there, I did not go back and walk through the maze, at which point the manager approached us again stating that anyone who was making a purchase had to form a line in the designated area. I said in these exact words, "lady, I am not making a purchase." I then walked out of the store, and will never return. Therefore, they lost over an $85.00 sale. I am not in kindergarten, and do not need to be told how to line up to make a purchase. It may be less, but the service is slow and the manager is unbearable. I will take my business to K-Mart or Marshall's.

Margaret Whiteside

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alberta
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Oct 09, 2008 6:52 am EDT

HI,
My name is Alberta and I am just wondering if it is any chance for me to order on-line some products from your store, Ross, Dress for Less. I am residing in Austrlia and I visited USA ofter. I am in love with your store as I could find wonderful deals. So, please, let me know if there is any chance to order or to view your products on the line,
Regards,
Alberta Roman

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James
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May 31, 2008 5:54 pm EDT

Hey! Not all Ross stores are like that..but i believe those workers were informed of a wrong policy or new temporary store change. After all people do steal. And carts are only for shopping in the store, then we check and bag the items for you but i understand your complaint for the heavy painting. Someone should of helped you to your car. Hope you come back to Ross one day we have great prices!

ComplaintsBoard
M
12:00 am EST

Ross Dress for Less horrible service!

HORRIBLE Service. In which trailer park they find employees? No MANNERS at all, not even basic business communication skills are represented. I have been a customers for years since I can always find a bargains there. I am not happy about this store, but I am OK to shop there because of bargains. Today they were unbelievable rude to me. I always shop with my yorkie girl (for those who don't know - yorkies are recommended for people with allergy problems) with NO problems at ALL. My dog is very intelligent and well behaved. She was in STROLLER that always is CLOSED inside any stores.

The security guy named W. (or whatever, with blond hair and short/ fat), SAW how my hubby was dropping me by the store, how my husband WAIT for us for a few minutes until we were gone inside the store. And after my husband left, he REFUSED me to come inside. As a result I was waiting for my husband by the door for next two hours.

When my husband came back, I went inside, asked for manager to show a store policy, and I was refused. She absolutely cannot communicate with customers. Trash! Interrupted me and didn't care a word I was saying. I don't know who is responsible for hiring peope in this store, they should be shape for hiring people like that, but I will make sure that those people, who were rude to me, will be hired. I am not that type of person who accept this service, and they WILL pay back.

It happened on Saturday, December, 9 appx. 12 pm.

Read full review of Ross Dress for Less and 4 comments
Update by marika
Dec 10, 2007 2:55 pm EST

I decided to re-post since I was overreacted.

This morning I and my hubby went outside and on the way back
decided to stop in a couple stores. He had to go to Costco, and since
I cannot take my yorkie dog there, I asked me to drop us by Ross store.

I have never had situation like that before.

HORRIBLE Service.

No MANNERS at all, not even basic business communication skills are
represented.

I have been a loyal Ross' customer for years since I can always find a
bargains there. I am not happy about those stores (they usually filthy
), but I am OK to shop there sometimes because of bargains.

Today they were unbelievable rude to me. I always shop with my small
dog with NO problems at ALL. My dog is very intelligent and well behaved.
She is in STROLLER that always is CLOSED inside any stores.

The security guy (named W)was waching how my hubby was dropping me by
the store, how my husband WAIT for us for a few minutes until we were
gone inside
the store. And after my husband left, he REFUSED me to come inside. As
a result I was waiting for my husband by the door for next two hours .
On front of security guy

When my husband came back, I went inside, asked for manager to show a
store policy, and I was refused. The manager Lisa absolutely cannot
communicate with customers. She interrupted me and didn't care a word I
was saying. Plus, she made fun of my husband when he said "you should be
shame of yourself to keep this women with small dog outside" . On top
of that, she told me something that dogs are OK in the store unless
they bite people or something like that...
And I saw a smirk on her face.

I don't know who is responsible for hiring people like that in that
store, they should be shame for doing that. I am not that type of person
who accept this service.

Next day, I had a hard time to reach corporate office, and called
directly to the phone # [protected] Paul Rich.

I was explaining situation. Yes, he told me that dogs are not allowed
to the store. I said that's fine, however they should have a sign
then!.

But I told that I have a complain about customer service and the way
how manager and security treated me and my hubby.

1. No sorry at all.
2. No questions about name/who did that/whatever.
3. On my question about how they punish employes, who make fun of their
customers, he...hang up the phone.

PERIOD.

PLEASE, don't think I was speaking like a crazy psycho, trust me . I
was not.

It just "a high professional" service.

Unbelievable.

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mel
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Jun 03, 2008 4:32 pm EDT

i agree with you that the employees are rude and most dont speak english. But i am sorry you cant bring you dog in many stores, unless the dog is a woriking dog.

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shhhh
Greenville, US
Apr 23, 2008 7:23 pm EDT

Why do you think your husband couldn't take the dog into costco? It is common knowledge that dogs are not allowed in stores unless they are service animals. If you want to take your dog with you then go to PetSmart. That's the reason they pay millions in advertising its where the Pets go. Wonder why that is.

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galina
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Mar 21, 2008 9:35 pm EDT

Youre going to take time to sit down and complain about your dog not being allowed into a store? Did u ever stop and think that maybe associates or even other customers could have allergies? Or Is all you selfish customers think about is how your being treated? Not how you treat employees?

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Sid
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Feb 27, 2008 7:27 am EST

I agree with you. worst store ever. good prices. very disorganize.

ComplaintsBoard
M
12:00 am EST

Ross Dress for Less filthy merchandise

I have been to several stores in Salem, Oregon and Portland Oregon. Each time finding Used,Filthy items on the shelfs and hanging on racks. The worst is when I found a Pair of Mens Boxer Briefs. That were Stained with blue tranfer stains from obious wear. They also had human bodily stains as well.
To top it off the were marked at Full Price. I reported it to an Employee and got this look of confusion. Then the Employee had the nerve to asked what I wanted them to do with the Underwear.
I asked that she call the manager over so i could speak with him. The manager came and spoke with me. Was i suprised to here the answer to my question. As to why and how could any store put this garment out to be sold to any customer. His reply was simple " I have no idea how these underwear got tagged or put on the rack." Then he gave the Employee a funny look and walked away. Not another word.
I have since check everything over while there in the store. I've only been twice with my sister since then. I have yet to get over what happened. I have never had this hapen to any store that i have ever shopped in before. The Company need to put some kind guide line as to what they will put back on the shelf.

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FRM
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May 09, 2008 12:15 am EDT

Yes it should have been tossed out not put out for sale. But do you take into consideration how many returns are done in a day? How much merchandise is in the store? It's not hard to loose track of a piece or two, especially during a rush of impatient customers at the registers. If you want to be mad at someone, then how about the revolting customer who stained the nasty things to begin with then brought them back to the store and put them into the hands of some innocent cashier. Disgusting.

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Tiffany
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Dec 11, 2007 7:06 pm EST

I have to agree, but yes the associate should have made things easier and just M.O.S ed them... into the garbage.

We find that kind of stuff funny, thats just something that doesnt happen very often, i bet they had a good laugh back in the break room.

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dogwood
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Dec 07, 2007 11:55 pm EST

what did you want them to do, get down and beg for your mercy because you found a dirty or stained item on the floor, what exactly did you want.. an apology, more likely a discount.

Get real and live in the real world. Otherwise, go shop at Macy's... they are perfect!

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dogwood
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Dec 07, 2007 11:51 pm EST

Why do you go to "several" cross stores in the area... if the experience is really that bad?

ComplaintsBoard
L
12:00 am EST

Ross Dress for Less disasterous store

I have lived in Bellingham for six years now and have not been able to shop at Ross Dress for Less. The store looks like a bums yard sale with clothes, bedding, shoes, etc strewn all over the place. You couldn't push a cart in any of the isles even if you tried. I've been to Ross Dress For Less in Idaho and have never seen such beautiful stores. I don't understand why the Washington stores can not be ran the same way. The employees look like people off the streets, dressed shabily and you have to wait in line for an hour most times to even purchase something. I would think the company would make alot more money if they offered a much more appealing store to shop at with higher classed looking employees, not to mention the store carries clothes that are crap. Whoever does the ordering for the store does not follow the commercial ads on T.V. for products. I would love to be able to shop in our store in Bellingham but will not and I am not the only one who feels this way. I am writing on behalf of at least 100 other people, all whom I either know personly or have spoken to as they have left the Ross store without purchasing anything.

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danna23
, US
Dec 03, 2013 10:45 pm EST

I guess everyone knows what kinda store Ross is, y'all know what to expect, if you want a nice store go somewhere else. You want cheap clothes? Then stop complaining cuz the mess isn't done by the associates, but from costumers. Want a nicer store? Don't leave the things on the floor and put them back where they belong! Stop saying "it's their job" cuz even though it is once an associate cleans up doesn't take more than 2 mins for y'all to unorganize it again! The assiciates have so many things to do and can't always be after y'all picking up your mess!

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sueana
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May 29, 2008 2:57 pm EDT

I've been to a Ross store. I never had seen soooo much disrespect from the customers. Thowing merchendise clothing on the ground. Putting dirt marks on the stores clothes so they can get a discount. I guess the welfare has to go shopping on shopping sprees too. It is like that everyday! Think about it. If you were a emplyee you would have to spend 2 freakin hrs picking up after slobs who want something for nothing. As if it ain't cheap enough already! After closing you should see the mess and you never can get caught up. The lines are always long and busy. The cashiers can never get a dam sec to pick up OR straighten up. You know what we are all human. And their are always gonna be snooty cashiers out there. Just try not to be one yourself and that makes a world of difference in interacting with custmoers and them returning to wherever you work! Sometimes we can't help it but we have to follow the rules and unfortunely that creates angry custmers.

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tina
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Mar 07, 2008 3:00 pm EST

I was in Vancouver shopping at Ross and i couldnt even walk down an aisle it was so trashed everything everywhere and when a lady complained to the cashier in line she left then the cashier and manager made fun of her as i was checking out.
our store in north bend oregon is spotless and nice but not 1 friendly person works there Im wondering if a requirement to work there is to be a snooty person.

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Bobbie T
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Dec 19, 2007 1:26 pm EST

The Bellingham store is an accident waiting to happen. I have complained via email to corporate a year ago about this store and have taken pictures with my cell phone. The other day I was in the store and watched a grandmother and I assume her daughter falling while trying to get through the sheet isle. Its only a matter of time before they get sued for an injury. If I hear of anyone bringing litigation against Ross for any reason, the litigants attorneys will be getting copies of my electronic letters and pictures.

Everyone I overheard talking was talking about the condition of the store. I wonder why the CEO does not care that the condition of his stores represent him. Of course, maybe the fact that CEO MICHAEL BALMUTH has sold off 1/5 of his shares in the store within the last 3 months may give you a hint.

ComplaintsBoard
E
12:00 am EST

Ross Dress for Less racist manager who doesn't care who he hires!

I am working at a Ross store and one of the managers has been proven so many times that he does not care who he hires. He has hired so many people who barely speak English. He knows Spanish but that doesn't mean the customers or the other employees know how to speak it! It really frustrates me along with a lot of the co-workers, but they are too afraid to do anything since they're concerned about keeping their jobs.

The store is very disorganized and one time I had to stay till 11:40pm to clean up the mess. Some of the co-workers do NOT help and just mess around, talk on their cellphones, or laze around and it's very frustrating having to work with these people. I greet every customer with a "hello" and a smile, but many of the co-workers do not even care and are just expecting their next paycheck. Yes, we are working there to make money but they do not realize what they are doing is actually affecting the customers. I have encountered many rude customers but I still kept on a smile and did what I could to make them feel better.

One of the Managers, who I will name Z, does not care AT ALL! He has asked me repeatedly to come in on days that I need off in order to study, however instead of understanding that I'm a full-time student he goes on an angry rant at me... Also, I will be reporting to HR that he has made a racist comment towards me. This past Tuesday I was working and was getting off at noon, but Z showed up and asked if I could stay a few hours longer. I responded that I needed to complete an assignment that is due in a few days, and he replied with, "Well, you're Asian... you're smart and could easily do your assignment in under an hour. So, can you stay?" I had to keep my cool and not cause a scene but i was greatly offended by what he said.

I know that the store is very, very disorganized, most of the staff are very rude towards customers...

I just really wish customers wouldn't take apart the merchandise, but the only reason they do that is to make sure the items are still in there. Also, I really wish parents keep an eye on their children... tearing apart toys, boys throwing footballs at each other and hitting another customer in the head, children getting lost, etc... it's just...Ross is not a daycare.

And I really want the managers to hire people who are friendly, outgoing and just bring brightness into the store.

I'll keep smiling but I don't know how long it will last...

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Alicia
,
Jul 18, 2008 8:59 pm EDT

I beleive that this person is completely and utterly correct. the employees that work there are usually very rude and are just there for a paycheck, but they dont realize that the costumers are how they get their paycheck. I have a very deep respect for those that work in such an invironment and still treat people with respect. Also the repect of the costumers is quite pathetic, but i believe it to be nothing more then a reaction to the respect recieved from the employees.

ComplaintsBoard
D
12:00 am EDT

Ross Dress for Less poor service!

I went to the Ross Dress for Less on Campus Way South in Kettering MD with my mother, who was in a wheelchair, and my daughter. When we went to the fitting room to try on some clothes, we found that there was only one handicap dressing room but it was not labeled with a handicap sign on the door. There were some other people in the stall who were not handicapped so we waited a while and then notified the fitting room attendant of the circumstances. She then asked the people occupying the stall to relocate to another one. Upon entering the handicap stall, we found that while the stall was equipped wall rails it was not large enough to accommodate the maneuvering of the wheelchair. In addition to that, there were no hooks on which to hang the clothing. The floor of the dressing room was very dirty and looked as if it had not been swept or mopped in quite a while. The merchandise in the store is often all over the floor or not securely placed on hangers. Sizes are frequently mislabeled. I purchased a pair of pants where the hanger indicated that the size was 6 but the pants were actually a size 10. When I tried to exchange the pants for the correct size the store did not have any but in the course of searching, I found other mislabeled clothing. The store did refund my cost for the incorrectly sized pants.

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Kelly
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Aug 04, 2008 10:09 am EDT

Connie I agree with you, I work in a Ros in MD and I say over the PA every hour that kids are not aloud to be unattended in the toy department. They just ripe toys up and destroy everything. Parents just send the kids there well they shop. I told 4 kids they needed to go stay with thier mom and next thing I know the one kid told his mom that I pushed him out of the toy depart. Which was a big fat lie. I told the lady if she wants to see the security footage I would be more than happy to show her. She looked at the kid and he said he had lied.
I tell kids this is not a playground it's a store so stop tossing the balls around. Or how about kids climbing stuff and the parents just keep shopping. I have had people escorted out because they can't control the kids. Sure maybe one day I will get fired but policy says kids stay with parents.

I have watched everything you say and they just look at you after they dump something or knock it off and walk away. d Drives me nuts. I wonder what thier houses look like.

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Connie
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Aug 03, 2008 9:17 pm EDT

This store in Merced, CA. is the worst Ross I ever been to in CA.
Employees are nice...But I think along with other people think.. This store should be shut down by the health and safety board! I see cockroaches all the time~ Parents let their kids pee all over the floor! but the store is so darn messy I can't even walk without stepping or tripping over something. Everything is misplace and out of order. Nothing is in its right place. there are more clothes on the ground then on hangers on the racks where they should belong. This store is worst than a thrift store could ever be ! A tornado could hit this store ...Trust me it would look no different heck...it might clean the place up! haha! Worst part of that store are all the mexican families who do not care about their kids ..let their kids run around like its a playground and destroy and steal everything! they need to leave their stupid kids who have no respect for anyone or anything at home...the parents should stay home to...u make the employee life a living hell! I WANT TO PUT SIGNS UP EVERYWHERE ..."IF YOU CAN'T WATCH YOUR KIDS AND KEEP THEM WITH YOU AT ALL TIMES PUT THEM ON LEASHES OR OTHERWISE DON'T BOTHER TO SHOP!" " IF YOU DROP SOMETHING DON'T BE LAZY AND RUDE PICK IT UP" " IF YOU TAKE A SHIRT OR A PAIR OF PANTS OFF THE HANGER PLACE THE ITEM BACK ON THE HANGER WHERE IT BELONGS"
" NO MESSY LAZY OR BIG FAMILIES OR KIDS ALOUD IN STORE AT ALL TIME"

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sliver
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Mar 20, 2008 10:40 pm EDT

Not to be races, but most of these people are mexicans that work in Ross in California. I have personally notice that they do not have customer service skills. It's not all of them but a lot of them. They need to stop speaking spanish when they are working on the floor, realize that without the customers they will not have a job, the women most of them are very mean and up tight. They just clearly have no customer service skills at all. Ross stores needs to hire people that care about their jobs and the customers and need to train the people they hire. You barley see a white person working there and foget about seeing any blacks. I can deal with the men some of them more than the women. They are just rude and do not know any better. I shop at Marshalls and Macy's now. I go where the people have manners the American way and know how to treat their customers as well as care about their jobs. It makes a big difference in ones shopping experience.
I mean A really big difference. As I stated before I am not races but the facts are what It is. I have many everyday class of Mexican friends and family members who feels the same way. I do not know what their problem is but they should step up their game for the better before Ross really began to see a decline in their sales.

ComplaintsBoard
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12:00 am EDT

Ross Dress for Less filthy store, rude employees!

Ross Dress For Less is the filthiest stores I have ever been in. I have tried 3 of these stores to only find that it seems things are very out of control. Their employees haven't got a clue as to the price of just about anything. And the employee's attitudes leave a frown on your face as you leave and if I could have made my way back into these filthy stores, I would have returned everything I've ever bought there. Something needs to be done. Rudeness is unprofessional and to say the least, these stores are making money off of people and can't even give a thanks in return. Fire all the employees, clean up the stores and then maybe the next people they hire just might give a damn. Ross should be paying us for putting up with their crap instead of making money off the little people.

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sdgee
df, US
Apr 09, 2012 3:33 am EDT

Let me just point out one thing, you want Ross to have numerous cashiers open, and for the store to maintain perfect order, its unrealistic of any store. And you try working there dealing with all the complaints, all of the attitudes of customers, them always wanting a discount, letting their children run wild, and crying, chances are after 15 minutes on a Saturday, you'd be rude too. Customers berate and belittle employees daily. Yelling at us for things we have zero control of. I've had clothes thrown at me for asking them to hang the items on a stand for me to count. I've had customers yell at me for their own mistakes, demanding things, and calling it the law. Threatening to file complaints if we don't give in to their demands. I could care less if you ever shop at Ross again. All of you very rude customers can stay away. That's when attitudes will change.

At my store our manager and assistant manager are very accommodating. Our loss prevention do what they can, even if that's going out around the parking lot to grab a cart to help a customer with merchandise. I end every transaction with a thank you, have a great day or a thank you, I'm sorry about the wait.

Furthermore, your attitude decides the employees. Have some manners! Don't come up to the counter on the phone, and don't linger around the store when we're closing... Courtesy..it goes a long way.

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Ross Emp
Melbourne, US
Dec 02, 2011 3:42 pm EST

I work at Ross and I hate it! Employees rude? How about the million of customers that feel they can use us like their personal therapist and vent their personal frustrations out on us on an hourly basis. You have no idea! On top of that the computer system there is jacked up! We are timed how fast we go including you the customer writing checks and counting 45 pennies out- counts against us! Besides that equipment at my store doesn't work and you cannot print out gift receipts after the transaction. You have to press F5 for each item as you ring, God for bid you forget or press F6 which deletes the ENTIRE transaction! All this for minimum wage! Great place to work, you tell me... The price of anything? How about people purposely come in an rip them off hoping to get a lover price on them (stealing) or a parent doesn't control their kids that like to rip tags off or chew them? Do you have a clue? You work there! How dare you! Just by your rude comments I can tell you need therapy! AND you won't return anything, talk is cheap! People come to Ross to get designer good quality items for nothing. What do you expect? I am nice to everyone that comes into my store. I say hi to all my customers and they ignore me as if I am not even there or a bother to them- how would you feel? I get very discouraged after awhile. Whoever wrote this needs to work Ross for a month and you will take all this back! Fire the employees? Please take my minimum wage job! Please do! See how long you last! Please go to the higher end like Macy's if you want someone to spoon feed you! They get paid more and they charge 10X's more for their clothes! How can you say Ross is making out when their prices are cheaper than anywhere and CUSTOMERS are stealing every chance they can get!

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Paulina B
Orlando, US
Jul 10, 2011 5:16 pm EDT

I disagree with rude employees. I work at the Ross in Orlando on Sandlake. It is mandatory that we greet and treat each customer with respect. On my first day training, after a few customers I forgot to ask one of the customers about their shopping experience and I was reminded that it is essential.
At our store, wherever we walk we pick up. On each of my interviews EVERY person I walked behind including managers, picked up an item off of the floor in each area we stepped into.
Customers DO come out and throw tangled items into your hands which you must decode and match up to a specific color and size plastic ticket and hang it in such a way before it goes back out onto the floor all while helping someone who is in line next waiting on a fitting room. One rude customer can mess up an entire line, because you spend time fixing what ever mess they just made. I love the team that I'm with we are all very friendly at Ross, I'm sorry for those who deal with rude employees at whatever Ross they've encountered but that is definitely not true for all of the stores.

--Paulina B at Ross in Orlando W Sandlake

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rgarrett2006
North Highlands, US
Nov 19, 2010 11:33 pm EST

I work for Ross and I must say I agree with everything this customer has just said. It is a horrible place to work let alone shop! My first day there I could not believe the way the employees treated the customers. Just trying to get their money and shovel them out of the store. And they never smiled and were constantly rude! I personally got 5 minutes of training and then was thrown on a register and left by myself to cope. To say the least the way they run their business is horrendous! I started looking for new employment my 2nd day there. I've worked in many customer service fields not once have I seen such disrespect and blatant disregard for how the customers viewed the employees and overall store then when I worked at Ross.

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inc_mplete
Dededo, US
Jun 02, 2010 12:07 pm EDT

Are you kidding me? It's either you get your god damn item or not. Go to freaking Kmart.

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EMU23
Liberty lake , US
Dec 28, 2009 12:34 am EST

Ross employees are constantly cleaning up the store and I have watched many customers take items off the hanger and throw clothes either on the floor or over the rack. It seems to me that the customers are to blame. They are unjustly assuming that workers have nothing else to do but clean up after you. If customers come in the store they should expect to pick up after themselves or be thrown out in the worst case . If you went into a high end store would you go and do what you do in Ross? I assume you wouldn't.

The price you pay overall for a discount brings in a lot of customers therefore more people that trash our stores. The higher the price less customers, lower and more customers. So to blame the employees who can't control or ask a customer to pick up after themselves is just a fallacy that comes from you angry in this situation. I do not blame you for being upset but I do think it's not right to be angry at the store. Maybe instead of expecting someone else to clean up your mess clean it up yourself and ask others to do so. So you seen it is like living with a rebellious teen who doesn't do what mother ask especially cleaning their room.

I think that maybe one day customers will pick up after themselves but until that day expect the store to be in such a messing teens room stage.

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Alvarez13
, US
Jul 17, 2009 3:48 am EDT

Two of my family members work at the Lincoln and Venice Ross in CA. and I very much disagree. The store is know to be THE best in costumer service, they really are, they even received T-shirts for. It's unfortunate that you have had the terrible luck of having to visit the bad ones but You should not judge all of them by that. I'm hoping to get a job there my self.
As it was mentioned the employees work very hard to try to please you, and I hate to sound like I'm bragging but it's the honest truth, my mother and sister are their best workers. The store constantly looks super neat, and the DO stay until the late hours to have it clean by the next morning, I would know I pick up my mother and they aren't let out until the store is spit spot clean. They get out even LATER in the Christmas season.
I highly suggest trying out other places, as the prices are worth it, and as Malia mentioned, try to be a decent costumer your self by doing the things Malia Mentioned .

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FRM
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May 09, 2008 12:25 am EDT

Bless you Malia. And to add to your list:

When you take something off a a hanger put it back on, don't bring out a pile of clothes tangled in their own hangers and toss them into the arms of the fitting room clerk.

If you pull a piece of clothing off the rack then put it back on the rack. It's not hard, the racks right in front of you. Why do you insist on tossing the whole garment over the top of the rack so it covers the other clothes, gets tangled and ends up on the floor.

You want to try on shoes, no problem, but is it too much to ask that you set them back on the shelf, right there in front of you, instead of leaving them on the floor?

The fitting room is not a baby changing room. That's what the bathrooms are for. And if for some reason you must change your baby there in the fitting room, then at least have the decency to take the soiled diaper out with you. (I've found used menstrual pads left in the fitting rooms as well, considering blood and bodily fluids are involved that's not just disgusting it's potentially dangerous!)

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az
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Apr 20, 2008 4:21 pm EDT

I agree with you there malia, I used to work for ross. And when we closed the store, we would cleaned up the entired store and it is very tiresome.

Both are to blame employees and customers too.

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MaLia
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Feb 21, 2008 1:55 am EST

Hi! I am an employee at Ross,

I agree with the fact the store may look gruesome at times (and in some cases all the time), but employees are not all to blame for this problem. Ross Employees have to work gruelling hours, sometimes overnight, just so that the store can look very nice for customers. Try going right when the store opens, to see what I mean. I'm sick and tired of hearing/reading complaints from customers as though Employees are all to blame for the mess aroung the store! Some customers would just come into the stores and trash it like its their own place. Come on people have some respect for everyone else!

We are not lazy in cleaning up the store, it's just tiring to constantly clean-up and have customers continually ruin what you just finished organizing. Have you ever experienced that? It's like cleaning after your kids, leaving for a few seconds, and then seeing everything you cleaned up on the floor again. Thats how its like day to day. Its like cleaning after little kids! I personally adore kids, but adults that act like them are not exactly cute. At least kids can be taught to obey and be disciplined to listen, but adults would just complain, whine, and sue.

In regards to the complaints about "rude" employees. You cannot actually be a happy camper when you constantly see mess everywhere even after you clean up the areas. WE Employees are NOT robots! We're human beings! Yes I know it is store policy to greet customers and approach them with a smile, but can you blame us for being tired? At times we are just so tired on the job that it is hard to smile the whole time, but we will help you to the best of our abilities. I do not speak for the Employees who are just downright cruel and have no people skills, No! I'm speaking for those who are nice and kind; those who just can't help but frown sometimes because of fatigue and overwork.

This is NOT to serve as a complaint. It is to open the minds of many who shop at Ross and give them a sense of what we Employees have to go through with everyday. This is a plea to RESPECT the HARDWORKING ROSS EMPLOYEES and the job that they work in.

HELP STOP THE ONGOING RIDICULE AND BELITTLEMENT OF THESE ROSS EMPLOYEES--HELP KEEP ROSS CLEAN, by:
- putting back the stuff that you dont want to buy instead of leaving them anywhere around the store
- keeping an eye on your kids and not letting them run around the store
- leaving sealed packages closed, the way they should be
- urinating in the restrooms instead of in the fitting room, on the floor, in jars, and/or containers
- etc.

In return we will continue to better serve you as our valued customers, with a continual smile on our face and saying "Thank you for shopping at Ross!" before you leave.

ComplaintsBoard
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12:00 am EDT

Ross Dress for Less how to get heard at ross

The first thing is to calm down. The more you rant, the less inclined the employee will be to help you. The more you rant, the more they want to just shut you up and get you to move on.

Ask for the district manager. There are other managers in the store, but they're mostly troubleshooters. If he/she is not there, write them a note stating your concern BRIEFLY and asking them to call you by a certain time. Tell the DM specifically what action you want taken: "I want a full refund," or "I want you to speak with the associate about the proper way to handle this situation, and I want you to let me know when you've talked to him/her."

I like Ross, but they under staff purposely, in order to save money on payroll. So we are in a constant state of rushing and don't have enough time to keep the store tidy or clean. I have been admonished for trying to clean the (nasty) keyboard on my register. I was told, "We don't have enough time to clean." I want thing to change, too, so get your voice heard at Ross corporate!

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Jennifer in San Jose
San Jose, US
Apr 28, 2010 11:32 pm EDT

Location of problem occured at San Jose, California located on Curtner Willow Glen area.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

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buffrust
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Jun 01, 2007 11:43 pm EDT

Are you actually an employee at ross?

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12:00 am EDT

Ross Dress for Less inaptly run their stores

I just came back from the Ross Dress for Less store on La Brea and Sunset. I left after realizing that there was one cashier open and the line was down the aisle. I asked them if they were going to open another register and he looked at me as if I had two heads. How and why does a store stay in business with such little help. I left the pack of clothes I was going to buy in the shopping cart. They lost money on me and several other customers. It wouldn't cost them that much to hire a few retired people in the neighborhood or some high school kids to work the register. I have no idea how to get in touch with Ross for Less but I wonder if they know how inaptly their stores are being run.

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downwithrossstores
Thomasville, US
Sep 05, 2009 1:11 pm EDT

The Ross store in High Point NC is terrible. The management there is terrible. I worked at this location and know for a fact that they do not care about their customers. One day I went and told management that there were complaints up front about customers having to wait in line for way too long with only one employee running the register and the line backed up with about 15 customers waiting to be checked out and the response from management was " so, people have to wait in line at Walmart too". You would think they would care more about their customers than that. Well if your a customer, they don't care about you. You would be better off going to Walmart. Also, if you are planning on getting employment with Ross, you should think twice about it. They treat employees with little respect, they want you to work your a** off for little in return. They only offer raises once a year and they give you limited hours. Not to mention how they screw people around on payroll. If you quit the job, they will hold your paycheck or tell you they mailed it out and make you wait weeks to get a final paycheck. I would not recommend anyone to shop at the High Point NC Ross store or any other Ross store for that matter. You may end up with some kind of disease from where the employees stick themselves with hard tags and bleed on the merchandise. I have seen it happen!

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rom
San Jose, US
Jan 22, 2009 4:39 pm EST

Ross Store is a very terrible company to work for. There have been so many complaints from the customers and employees of the store. They have bad customer service and employees are treated unfairly. They abuse their employees like not giving a raise for how many years nor no reward for their efforts. Also, when an employee work there for a long time, like ready to retire, they stop giving them hours and no good benefits, in a way to get rid of them or force employee to quit. Especially Ross Store in San Francisco locations. I really fell sorry for all the employees who work there. The company are taking advantage of these people because a lot of them are bilingual and can't really speak English nor scared to defend themselves. Ross Store should get sued and pay employees well. If I was a Lawyer, I would sue ROSS STORE for "UNFAIR LABOR PRACTICE" for what their doing to the employees.

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Sid
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Mar 04, 2008 9:58 pm EST

I work at a Ross Dress for less in the United States. I will not say the location or anything. But when i got hired before Christmas they told me i would be train on Register before thanksgiving. And I never got trained. I do stockroom stuff, markdowns and the "hell hole" (AKA: Fitting Room) There are several people that work there that have been there for a year and they never been trained. You have to be at least 18 years old to work there. People quit all the time. And it takes them forever to hire new people. Plus their payroll is very small. So if they go over, they have to call people off and they lose help. and business. I plan on leaving soon.

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Nov 05, 2007 3:47 pm EST

The managers at the Ross I work at do not go through the applications very well... they mostly hire people who don't speak English because they're desperate to get anyone on the floor to clean up... however they don't realize that this is causing a problem...

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Katie
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Sep 16, 2007 10:21 pm EDT

Give me a break. Customers like you need to have patience to shop. Did you ever think it was possible that maybe they were short handed that night because people called out. I'm sure they don't just put one cashier on a register because they only want one... come on lady!

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Jack Bower
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Jul 17, 2007 5:17 pm EDT

Do you think the store managers try to run their stores with as few associates as possible, just for the sake of a good challenge? This comes from awful upper management, all the way up to the CEO who is also the vice chairman of the board. Calling corporate will do nothing, corporate is fully aware of the conditions of its stores and is fine with it as long as it makes a profit. To make more of a short term profit they choose to cut payroll back to ridiculous levels rather then invest in new payroll saving policies, procedures or innovative ideas that would help in the long run. Just look at how long it takes a cashier to process a transaction, it takes so long because of poorly thought out designs of customer service and register areas. This is not the fault of the cashier or the store management. The absurd policies aren’t just exclusive to the front lanes and customer service they’re also in receiving where employees were recently required to put security sensors on almost every article of clothing they process witch slows down receiving and the front lanes. Another example is the way they hand out payroll in dollars instead of hours, this promotes a high turnover witch they seem to want, and is probably the highest in retail. In short the CEO DOES NOT CARE if you had a bad shopping experience or if managers can’t keep employees in the awful environment HE has created through horribly bad policies and procedures! I used to be a manager for Ross and I can tell you, nothing they do is well thought out they just keep handing down bad policies until yours is the only experience that can be had. I challenge you to go into as many Ross stores you can, or think back to the ones you’ve been in and determine how many you would call acceptable. Your findings will prove my case, if it’s just one or two stores then it’s the store manager, but when it’s almost every store it’s bad from the top.

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buffrust
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Jun 01, 2007 11:31 pm EDT

Time to step out of the 70s...

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buffrust
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Jun 01, 2007 11:30 pm EDT

No idea how to get in touch... ever hear of a phone book or directory assistance...

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wen
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May 19, 2007 12:10 am EDT

True!

ComplaintsBoard
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12:00 am EDT

Ross Dress for Less dishonest management

I was employed @ the ross on commercial and dixie, off oakland park blvd. My manager went on vacation mrs. J. Martinez. The day before spring break I found out it was spring break so I asked my assistant manager what to do?"She said well do what you have to do" I told her I have always been home with my children so this was never a problem for me.I wrote a letter stating that due to lack of knowledge and having no child care that I will not be able to attend work for the week of spring break and that I apologize for the inconvenience. My assistant manager approved it and I took the week off.When the manager returned from spring break she fired me before spring break was over so I called Mr.Volger from corporate office. He was supposed to Talk to J.Martinez because the assistant manager told the manager that she approved the week of spring break but j. martinez fired me even after hearing the truth. I wanted justice for her unprofessional actions. Mr.Volger never called back!I saw a ex-coworked who informed me of a number to call the complaint on no-good managers, so I called a young lady named Beth, she too has never called me back! So I decided until I can get a new job I would file for unemployment,so I did. Today I get a letter in the mail stating that I did not have proper authorization for an absence(this is a lie!) so they denied me. I want to fight this how can I get help for this situation FAST, because J.Martinez is lieing and J.Williams told her the truth in my presents and now she has LIED to government. This has got to be illegal and I need a professional to help me on this discredit of an honest persons characteristics and honor that is undeserved based on some womens spiteful, disrespectful and unprofessional character!I need HELP ME HOWARD!

[protected]@yahoo.com

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BJ Williams
Maryville, US
Jul 21, 2009 8:13 pm EDT

I am a Ross employee at anew store that has only been open for a year and a half.I recently got a yearly review for a first time raise since time of hire which has been from the beginning.To my surprise due to the minimum wage increase i only got 3 cents higher than a new hire because Ross chose to give raises before the increase.I am a dedicated employee who never calls in and is always willing to stay over when needed.I feel as if my dedication has gone unnoticed.

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FRM
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May 09, 2008 12:31 am EDT

Find someone at you local unemployment that you can talk to. My friend was fired from Wal-Mart a year ago and was initially denied unemployment. But she re-applied and talked to someone there and the second time around she got her due.

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Chris Tucker
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Jan 12, 2008 3:02 am EST

Im sorry to hear all of this but never work @ Walmart either that place is alot of ###.
Im part of that wage lawsuit they have against Walmart. You should look @ suing Ross and file and agreevince against Ross. Go to your local labor industrial. GOOD LUCK EVERYONE HAPPY NEW YEARS!

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Francie Simrak
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Nov 18, 2007 11:34 pm EST

Re: firing. Did you make a copy of the letter ? Did you get the approval in writing? If so, then those are your proofs to unemployment, otherwise its your word against their word. And no, its not right.

Fran

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Nov 05, 2007 3:42 pm EST

I'm currently employed at a Ross store and yes, they really need to stop being so dishonest. One of my managers had made a racism comment towards me, which I will be reporting to HR, however from reading your complaint I have no hope that it will even go through to them.

I agree with Nicole that they need to hire people who know how to speak the English language, instead of hiring people who only know how to speak Spanish; it's very difficult and I can't even communicate with the co-workers because like 70% of them know only Spanish...

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Nicole Bollinger J.
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Oct 24, 2007 11:41 pm EDT

The store needs better employees the hire allot of customer service workers that speak very little or no English I was an employee there and I was one of the very few who can speak English It really ticked me off one day and quit because they kept having meetings in Spanish and I did not know what they were talking about and they had there nerve to ask me to at least pay attention I told them I didn't understand and they should speak in English.

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12:00 am EDT
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Ross Dress for Less - worst place, rudest people!

I went to the Ross store on 75th Avenue and Bell in Arizona today and I found a white skirt and there was no price on it. I went up to the line and there were 20 people standing and the lines were not moving and asked someone if they knew where I could go to find out the price of the skirt. She told me that I would have to wait my turn in line and then I...

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Ross Dress for Less - poor service, unkempt store

It is so painful that I have to write this, for I love the products at Ross, but the shopping experience is all but pleasant. No matter what time of day you enter some of their stores, especially those in Florida (I have shopped Ross from Ocala to Pembroke Pines and Miramar) you will find floors littered with merchandise, broken items on the floor, empty...

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12:00 am EST

Ross Dress for Less unreasonable people always has the first loud word

I took my 4-yr old daughter to do some shopping at Ross (333 Ward Ave., Honolulu, HI 96814) on 10/21/06. She found a Winnie the Pooh chair/table set to be very cute. The set is approximately 3 x 3, and weights 25 pounds. Anyway, it is both bulky and heavy esp. when you have to take care of a little kid, and I am barely make 5 ft. After I struggled to slide the set on the shopping cart bottom, and went to the cashier; The cashier (associate #432577) stated that she could not scan the set because the way the set was in the cart. I asked if she could help to move it up to inside the cart so that I could pushed it to the parking lot, where my car was.

She said:" you can do it. Just bring it up!"

I said:" I can't do it, can you help?" Note: I am a person who doesn't ask for help al least I really need it. I happen to have weak wrist that I should not carry heavy items.

Unwillingly and with a long face, she finally move her body and came around to my cart, and dump the set flat on top of the cart.

I said" " I needed it inside the cart safely so that I can take it to the parking lot."

She ignored me.

I managed to move it inside the cart. Pls note that by putting the set flat on top of the cart, the set could fall down and hit anybody who might walk by. Do not forget that the top of the cart goes downward. I asked her if she could put the set inside the cart. Then she turned out to be very upset and angry.

"You can't take the cart to the parking lot! She raised her voice:" I can't scan the box now"

Well, I didn't know that. I moved the box and dumped it on the counter and returned the shopping cart to where it belonged.

When I was signing the sale slip, I dropped my credit card on the counter when she asked to see it.

She was telling me that I was throwing things around, and called Chris, manager on duty for attention. She told Chris that I was throwing things around.

I was totally caught off guarded for her to say that. I guess the unreasonable people always has the first LOUD word.

"I did not!" I replied.

"yes, you did. We have a video camera." She answered confidently.

I told the manager what happened but he didn't say a word.

I dragged the set to my car and came back to say to the manager:" I haven't started complaining about yet, but she had to complain about me first. This is another thing I am not happy about."

"I know." Chris said.

How to fix the problem? Fire her, and a $50 gift cert.

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buffrust
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Jun 01, 2007 11:45 pm EDT

Everyone should do what you say... you have baby. Not by choice... you just have one, you chose to take shopping with you. I would suggest a more expensive retailer for the service you deserve.

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Ross Dress for Less - I will never return to this store

I went to Ross for Less on Tunnel road in Asheville, NC today after i worked a 12hr shift. I was in line to make a return. I was behind a lady that had a purchase. The manager told the floor supervisor that she had to do my return. The manager asked me if i wanted to look around before i did my return, i said no. So she told me i had to get in line. I wa...

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ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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Is ComplaintsBoard.com associated with Ross Dress for Less?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ross Dress for Less Customer Service. Initial Ross Dress for Less complaints should be directed to their team directly. You can find contact details for Ross Dress for Less above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ross Dress for Less. Discuss the issues you have had with Ross Dress for Less and work with their customer service team to find a resolution.