Ross / Cattle lanes and can't take carts to car
I arrived at the Ross store in Alpharetta on Monday, February 9th with a return. I was the only person so I chose the closest roped cattle entrapment and was immediately waited on by a cheerful customer service employee, my receipts says it was 11:40am. I then shopped and found several items to buy. When I reached the front of the store, not being used to these roped cattle ENTRAPMENTS at Ross; I walked into the "return“ entrapment. A very rude employee behind the CS counter asked me if I had a return, I said no. So she said, you need to be over here - pointing to another roped cattle entrapment to my right. There were no other customers in the cattle entrapment where I was, and only one in the other cattle entrapment. There were no cashiers at any of the registers. What difference did it make what roped cattle entrapment I was in? I stood there a few minutes trying to decide what to do, and finally decided to move over to the “purchase” cattle entrapment to shut her up and get rid of her obvious attitude stares. A cashier opened a register and was very, very nice. I checked out according to my receipt at 12:19. Now I proceed to the front door and I can’t get out with my very heavy purchases of pottery and sand items because of that stupid 10 foot rod! I asked very loud – how am I supposed to get out? The same rude woman hollered, the security guard will help you out with your purchases. The security guard came over and asked if I wanted to go get my car and I said no! The traffic in front of that store is crazy and I wasn’t about to park there. He never offered to help take the things out to the car. I took 2 or 3 pieces put them in my truck and went next door to Baby’s R Us and brought one of their carts back to Ross and took the things out of the Ross cart and placed them in the borrowed cart. I told the security guard what I thought about Ross not supplying a cart for customers to take their purchases out in a cart.
Do you not understand you are making your store look like a cheap discount store with your roped off cattle ENTRAPMENTS and denying carts to your customers? When Marshall’s put their cattle entrapments in, that’s when I quit shopping there and I will never go back. Somebody somewhere at Ross has got to have enough sense to stop this. You are treating your customers in a very sub-human manner. As much as people like to bad mouth Wal-mart, at least they don’t use roped cattle entrapments to get their customers to the cashiers and they certainly provide carts or shopping baskets so customers can take their purchases to their vehicle. I DON’T EVER PLAN TO GO TO ANOTHER ROSS STORE AGAIN AS LONG AS I LIVE UNTIL YOU TAKE OUT THE CATTLE ENTRAPMENTS AND PROVIDE CARTS! I have a store credit of $20.39 – how do I get that back? Very disgusted customer.
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