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1.0 106 Reviews

RoseWe.com Complaints Summary

1 Resolved
105 Unresolved
Our verdict: If considering services from RoseWe.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RoseWe.com reviews & complaints 106

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I
10:28 am EDT

RoseWe.com return/exchange

I ordered the Asymmetric hem long sleeve white blouse, size small on 3/14/18. Order # R1803140229202865. I received the blouse but it was to small. I submitted ticket #T8409528128 to return and exchange for a size medium. I have made numerous attempts to get this processed but am getting nowhere. Your return policy is very difficult to get through. I've tried calling the company but that didn't work either. I like the blouse and would like it in a size medium but if that can not be done I want a refund ASAP.

Ina Hammond

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L
6:34 pm EDT
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RoseWe.com dresses I ordered

I have not received my order and I'm requesting a Full Refund ASAP! I don't want the dresses anymore. I need my money refunded back to my card immediately! I have tried contacting this company numerous times by phone but it's not a working number. I am highly upset and I need my money back. If this matter is not resolved in a timely manner, I WILL be contacting my lawyer asap.
Order number is RR1803102314044759
Amount is 71.17 USD

Melanie Morgan

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Update by Lovelymel
Mar 20, 2018 6:36 pm EDT

Horrible so called business! It's a a scam!

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A
12:53 am EST

RoseWe.com horrible quality, defective, deplorable customer service - refuse to issue refund

This is the worst company I have ever come across. If you are reading this complaint, do not order from them.

There are a plethora of reports from customers who have not received their items, received defective items, or not received refunds.

In my case, I received an item of extremely poor quality. The sizing was off, the seams were already starting to tear at the ends, etc.

I contacted their customer service. They are not accessible via telephone and their live chat is always offline, night or day, every day despite claiming to be available on weekdays.

They did absolutely nothing to solve my problem. Their replies to my messages were so cookie-cutter I doubt they even read them before copy-pasting some random generic response.

They're probably assuming that i'll eventually give up, leaving them with their profit in exchange for unusable clothes.

I corresponded with them for weeks trying to get them to do something, but I now intend to file a dispute claim against them.

Needless to say, I am still left with not a penny of my money refunded and clothes that I can't even wear.

Rosewe's business practices are beyond despicable and I would again advise everyone to stay as far away as possible and never try to purchase anything from them.

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E
8:24 am EST
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RoseWe.com jean bowknot dress

I am pissed because my product is a week late and they just keep telling me to wait. I asked for a refund because their policy promised a 50% refund if not here by the promised date and it's like they're trying to avoid it. It has been 2 weeks of me trying to get this issue resolved and I am getting tired of it. Customer service is poor and it's almost like an automated system because they keep telling me the same thing. I have tried to reason with them and wait, but they have not even apologized for my order being late.

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2:05 pm EST
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RoseWe.com rosewe

The order number is
Rr1712100345424366, I have been trying to find a phone number but that seems impossible, please can you get back to me ASAP, I paid for this to be with me in 3-5 days I ordered this last Saturday, I need this for this weekend, on the tracker it says it's still with you,
Emma fowler
[protected]@icloud, com
Please let me know where this item is,

Thanks

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E
10:08 am EST

RoseWe.com advertised discount of 20% never given.

So, I never would have tried to place an order if I knew that they would not process the discount. The order completed without the discount, and I could not cancel it. I immediately put in a request to have the discount credited or cancel the order. The company refused to do both. I have put in several requests to no avail. Will never do business with them again.

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O
11:06 am EST
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RoseWe.com rr1711290038355171

Good morning, please I saw 2 to 5 business days to get my goods before buying and after buying, I started seeing to be delivered on 12th. Please I am traveling on the 7 th of December. Please I can't recieve it before 7th or 7th . Please I don't think I will need it. Because is of no use thus I am not staying here. Please kindly return my money if I can't get it before traveling.

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S
5:07 am EST

RoseWe.com I haven't received my item

I placed an order for a shirt on the 31st of October I still havnt received the item but you have taken the money out of my account I havnt had any notification of the parcel being sent. I'm really in un happy with this and as I am a 1st time customer I will be leaving a bad review. I would like a full refund of £37

Thanks
Stephanie Stainton
[protected]@gmail.com

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S
8:37 pm EST

RoseWe.com dress

I ordered a dress from rosewe and accidentally gave them a wrong email. I have tried to contact them but no phone number! Gave the right address but no dress yet. And what the hell is this ticket [censor] all about?! I'm sure i'll never see the dress from reading all the complaints about them they are a piece of [censor] company! Be warned do not buy from this company!

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P
8:58 am EDT

RoseWe.com product not delivered / no tracking number

I ordered a dress more than 6 weeks ago, and I still haven't received the dress, nor a tracking number . I only have an order confirmation number: RR1709200810378739 ?
I've sent multiple e-mails at [protected]@rosewe.com and [protected]@rosewe.com, and no answer. I am not receiving any response to my e-mails: this is more than frustrating.
My only solution now is to request my tracking number by posting a comment in all the Facebook posts. They don't respond to e-mails, but they post at least 24 times a day.

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R
1:51 pm EDT

RoseWe.com clothes

I ordered 3 items of clothing 2 dresses and 1 jumpsuit and none of the item fit. They are so small only a child can fit the items. I contacted the company (RoseWe.com) 5 days ago and they have not returned any of my messages. They do not a have a phone number for me to call only a ticket system and I have put in 5 tickets every day since I received the child like items. At first I wanted to exchange for a larger size but there is no way a larger size will ever fit. So, I need a refund! I want my money back! What the heck is going on? I asked for an exchange 5 days ago and I have not heard a single word or received an email in reference to the size chart being incorrect and the clothes you sent me are missed sized. If you do not respond to my refund or exchange I am going to contact my credit card company and file a claim for theft and larceny!

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A
5:06 pm EDT

RoseWe.com I bought a shirt

I bought a pink blouse on September 12, 2017. (long sleeve split neck lace panel curved blouse color pink size large) I got it on September 28. I didn't get a receipt or phone number nothing just the shirt, and it has a china address. Usually you get a receipt with the description and phone number where I could call. I don't like it . it doesn't fit me well. I want a label for return and my money back please
Thanks
Ana G Pineda

346 messinger street
bangor, PA 18013

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Update by Ana G Pineda
Oct 02, 2017 6:08 pm EDT

hi, my name is Ana G Pineda I bought a Shirt through the internet online from Rosewe I did get the shipping tracking on my email address which is: R170913648506442. but when I got my shirt I didn't get the receipt, no address no phone number nothing. I don' t like the shirt. it does not fit me well
I don't like it. I want my money back please. I was charged $30.47 please respond to me soon.
thanks

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R
10:11 am EDT

RoseWe.com product not delivered

This company was paid for merchandise that was not delivered.
There is no phone number to contact this company.
I have emailed several times about my order. Their response always we've received your inquire and here is a ticket number.
So now I have asked for a refund and so far no one has called me about this.
I will never order online again from a company that's not familiar to me or the entire nation.

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J
3:32 am EDT

RoseWe.com don't order from them if you don't want to risk your money

The only thing I got from them is a confirmation email. I was waiting for one month to get my package and there is still nothing. All automated, no response when you have an issue. What their letters say is not enough for me to understand the situation.
I canceled my order and asked for a refund. Can't stand when websites act like that. They said I will get the money within a week, but you guessed it, I got nothing. Moreover, I got this message with promises 3 weeks ago. Where is my money? Refund it as soon as possible.

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A
5:24 am EDT

RoseWe.com spent too much money on nothing. stay away as well.

Wow, guys, you use cheap materials for your stuff and you are not even embarrassed to ship it to your customers. I wouldn't say a word if you didn't take so much money for an absolute trash.
You should fix your quality before selling your items. I'm so disappointed I believed you and ordered several items that were terribly cheap and had a low quality. Spent money on nothing.
Please, run out of your business. What a shame!

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K
4:46 am EDT

RoseWe.com what a scam!!!

I want to know why you haven't confirmed my order yet, even though I placed my order one week ago? Why is my profile no longer available and when I was creating a new one, I used absolutely the same information with the same email address and it went through? What happened to your website or system?
You know, it looks like they just took my money for the items and simply deleted my profile. Can't contact you, nobody picks up the phone, no one replies to my emails. What's going on?
I'm waiting for someone from their customer service to respond.

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H
10:28 pm EDT
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RoseWe.com order

I placed an order on Aug 31st. For four items from Rosewe, totaling $123.05 which they received payment for!
I have yet to receive my order! Last Thursday I received an e-mail stating that the hooded collar striped button up blouse wouldn't be available! Really? Nothing about a refund! I will NEVER order from Rosewe again and will tell all my family and friends!
My order numbe : R1708311516539411

Also have never had the such a difficult time trying to get help in my life! Do they know about customer service?

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2:00 pm EDT
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RoseWe.com order

I placed an order Aug. 31st. Order no. R1708311516539411
Total $123.05, which was paid for on that date!
I have yet to receive said order!
I have heard nothing from until yesterday an e-mail saying my order for

Hooded Collar Striped Button up blouse was not available!
Nothing about a refund or delivery for my other items!

Beyond disappointed! Will never again order from you again!

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E
5:51 pm EDT

RoseWe.com clothing order off website, clothing not right size, inferior product

I ordered 4 blouses off web site, took a month to get them even tho charged my credit card right away... none of them were right size, ordered XL and would fit a very small person. Quality is terrible and none of blouses look like the picture on line. Now trying to figure out how to send them back for a refund, I figure I will be lucky to accomplish that. I want to return the blouses and get a full refund.

Order # R1708190419103167

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A
6:58 am EDT

RoseWe.com shame on me

They are not reliable, I didn't find anything that would say they are. I don't wanna trust my money to unknown people who can't provide more information than they have now. I ordered once from them and what I got was 2 sizes smaller and looked very cheap. It's ok for washing the floor, not for everyday wearing. These dresses were thrown away. Silly me...

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RoseWe.com contacts

Phone number

+1 (718) 395-9508

Website

www.rosewe.com

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