RoseSource.com / Complete lack of interest customer service
My husband ordered 100 roses from RoseSource.com The roses did not come on the day specified. They arrived in bad condition. Of the 100 roses 15 arrived ruined, 25 were in good shape (if I removed the outer, brown petals) and the rest were somewhere in between. They were meant as a surprise for me, so it was a horrible disappointment. I called the company and got rehydrating directions (not included in my shipment), but the roses did not recover. I sent digital photos per the request of Carla at RoseSource.com of the roses and their sorry state and after two days and several emails from me got a note back saying their "Director of Logistics" said the roses were in the range of normal (email copied below). They looked (and do still three days after their delivery) like a bunch of wilted, bruised, old roses you might see in the grocery store. I think they messed up on my order as no one could stay in business delivering roses like that, but their complete lack of interest customer service has made me resolve to never be excited about their prices again. Buyer beware!
My chief of logistics and well as Chief Production at the Field have checked and revised each picture you sent us and they both have agreed that the guard petals are the only problem with the flowers...
The general condition that is clearly shown at the pictures is a good shape rose that needs hydration and caring...
So I am afraid to complaint applies.
Carla Alexandra Morillo P.
USA Toll Free: [protected] Ext. 104
Canada Toll Free: [protected] Ext. 104
cmorillo AT rosesource.com
Have you received my emails and photographs of the roses? Can you please update me on what is being done and how my complaint will be resolved?