RoseSource / customer service
I ordered 200 roses and 100+ filler flowers for centerpieces for my daughter's wedding reception.
The roses were fine, however they sent the wrong filler flowers, I went back and forth with Carla Morilla, provided her copies of the invoice and the transcript of the online chat when I ordered which verified the agent had sold me a specific color which was different from what they shipped. She argued rudely, insisted I was wrong, even though I provided documentation. Apparently they don't even sell the color I was "sold", but the agent represented that they did. In early shopping on their website, via online chat Carla was rude, attempted to pressure me into ordering by saying prices were going up, when they weren't. The roses were gorgeous, but the customer service is horrible. There are several people that take orders, but if you have a problem it is going through Carla, Carla's theme is "the customer is always wrong." I would never order from them again because if something goes wrong, they WILL NOT make it right. I ordered and paid for 10 packs of rose food, they forgot to send it, acknowledged they didn't sent it, haven't been refunded.