- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
comforter
I purchased a comforter on July 5th at your Anderson Indiana store. I brought it home, washed it and one whole side came undone. I tried to return it today, July 14th, and the manager, Dale, would not let me return it. I understand there is a no return policy on comforters. But when the item falls apart washing it there should be an exception. He was not polite and had an attitude from the start. I am not happy at all. I want my money back. It's not that much. You need to change your policies. I left the comforter with the manager. I have no use for a damaged comforter.
rude manager poor customer support
05/05/2017 I was shopping in your Roses Express 502 Pearl St, Darlington SC [protected] Merchadice on the entire, nasty bathroom, Dirty Store inside and out, and I needed help. I found a Manager, LISA LEWIS was the name on her name tag while asking for help her cell phone rang and she walked away 10 minutes later I found her in the back of the store still on cell phone settings up a date. I walked away frustrated. She walked outside and began having fun with 2 girls. I went back in to complain and found another female employee and she told me that's all she does talks on phone and hangs out with family and a guy. This female employee helped me find what I needed. 1 hour in this store for 2 items. Only 1 of 4 registers open and back up. After finally paying and Leaving the store, that same Manager LISA LEWIS was still having fun outside even with customers complaining. THIS MANAGER LISA LEWIS NEEDS TO BE FIRED... RUDE NASTY PERSON...
return
I need a return on Dec.31, 2016. I let the lady keep my receipt than I realize that I should had kept it. When to ask the manager about it but he was on his cell phone and did not give me his full attention. He told me that they couldn't pull it up but I am a manager in retail and I know he can. But he will not have to worry about me or my family and friends shopping there again.
"I am a manager in retail and I know he can." Unless you work for this company directly, the fact that you are in retail means nothing.
customer service
Date of incident 12/10/16
store554I was in customer service line when incident occurred. The associate had bad attitude and was very rude . I just wanted to make a return and exchange and she went crazy. Had my receipt for one thing and she went crazy. Never been treated so disrespectful. I shop here frequently and have never had a problem before, until today.
I bought several items from the Rose's store in Reidsville, N.C. on June 6th. Among these items were some underclothes in packs. Two of the four pairs i got were the wrong size. They were on the wrong rack. On June 7th i returned them unopened and asked to exchange them. A lady that i assume was the manager named Brittany came and told me and the return cashier that i couldn't exchange them because policy was that no undergarments including bras could be returned. I don't wear bras and really didn't appreciate the comment. I am seventy years old and i have never been to a store where unopened items could not be exchanged or returned with a sales slip. Needless to say i am very dissappointed with that policy and that manager. I know it doesn't mean much to you, but i will not shop there anymore because of such an asinine policy. I will take by money to Walmart, somewhere that my money is appreciated.
broken item; poor customer service
i went shopping this afternoon (saturday) @ rose's discount store located at homestead market s/c, 105 w nc 54, ste 287, durham, nc.
i am physically disabled (progressive multiple sclerosis) & i have a small diabetic alert service dog.
i bought a number of items in this store several items of clothing, xmas wrapping paper, etc. & there were a number of large items; a large stuffed animal (gift), a faux poinsettia; a wreath for my front door, there were other items as well. one of the things i purchased was a small glass angel statue for a gift.
the cashier was very impatient with me. she scolded me for putting too many items on the counter, as she rang the larger items up she kept handing them telling me to put them on walker. i could not do this because my wallet, my jacket, my credit cards, etc. are all in the walker basket.
as i watched the cashier hastily throw my items in a large plastic bag she took the glass angel statue (a special gift for a special friend) & just tossed it into the bag along with the clothes.
at that point i told her to "stop". i explained that if she put the statue into the bag that way it was going to break - she made a face but didn't do anything about it.
i told her to wrap it up or instead of being a gift it was going to be garbage. she really seemed annoyed when i said this. she took a smaller plastic bag & put the glass angel into it; the bag was a little larger than the glass angel statue & she sort of wrapped the excess bag around the glass angel statue. she ignored me when i told her i did not think it was safe.
when all was said & done i had the wreath, the poinsettia & the stuffed animal jammed into the basket of my walker & a very large bag with mostly clothing, the glass angel statue & some other items in it. then there was a smaller bag with a few household items in it.
i barely made it to my hand-controlled car in the parking lot. once at my car i had to unload everything out of my walker on the sidewalk in order to be able to get my jacket & put it on (it was really cold out) & i had to get my car keys which were in the walker basket - along with the jacket under all the stuff. i finally got the car opened & got everything loaded; strapped my service dog into her car seat & came home.
once at home all of this stuff had to be taken into my apartment but now i had the luxury of making several trips; i live on the 1st floor. i bought a few pairs of lounge pants; having lost a lot of weight since last year i needed a smaller size.
this evening i retrieved the rose's discount bags from the guest room where i put them when i brought them in the house. i started taking the items out; putting the things away, looking for the lounge pants so i could change & settle in for the evening. at the very bottom of the large bag that contained most of the clothes was - the glass angel statue - broken!
surprise!
i knew it was going to break but the cashier didn't give a damn! the statue only cost $1.99 - it really isn't the price but the constant disrespect i face as a person with a disability in many of the retail establishments in north carolina.
i do things slowly; my hands are affected by the ms as badly (sometimes worse) than my legs. i find if i do things slowly & systematically i am successful.
because this cashier was impatient, was rushing me & i was forced to place things in my walker haphazardly & hang other things on the walker handles the entire process of getting from the cash register to my car was made far more difficult than it needed to be.
i have used a walker for over 20 years! during this time, i have purchased a hundred or more items that would be considered "fragile" - 98% of the time none of those items were broken in the process of putting them in my vehicle & taking them home.
i knew that in order to preserve the glass angel statue & bring it home in tact so i could give it to my friend as a gift it needed to be "wrapped" in a way that it would not be broken. caution should have been taken by the cashier especially when i pointed out to her that the glass angel statue was fragile & care needed to be taken.
this is the information from the receipt: 11/12/2016 15:51:16 reg 005 till539 trn8349 store number 428 cashier veronica - the total of my items purchased (on mastercard) was $79.44.
i have lived in durham for almost 2 years (i am originally from ny) i found rose's discount stores when i 1st moved down here. during the year i do not go shopping frequently as i am on a fixed income but during the holidays rose's discount stores is one of my "go-to" stores for holiday shopping.
as i seem to be constantly explaining to retail managers, district managers etc. "disability etiquette" & "disability empathy" is something that needs to be part of every new employee training program.
one of the main things in this training that needs to be stressed is that people with disabilities are just like everyone else & pretty much want the same things.
yes, there are certain things i cannot do - i don't think i will ever run a marathon or climb mount everest but i can do many things that people without disabilities can do; i just do things more slowly; more methodically & sometimes i need adaptive equipment to help me complete my task.
another important thing people in retail need to learn about people with disabilities is "patience". you may be in a hurry; you may have a way of doing things; perhaps you have been extra busy; it is near the end of your shift whatever but "be patient". when i (or another disabled person) explains that they need to do things a certain way (ie: loading my walker) ok it may take a little more of your time but - be patient & please - be kind.
i do not like being disabled - this is not the life i envisioned for myself growing up but i have learned to adapt.
i drive a car (with hand controls), i do most of my own shopping (have groceries delivered) - go out to restaurants frequently to eat etc.
i will be 55 years old on 11/30/16 i have had multiple sclerosis since i was 22 years old; it has gotten worse over the years; about 18 years ago i had to stop working; i was an addictions counselor working with mentally ill chemically addicted adults.
i can sit in my house all the time & tell social services "find someone to take care of me" but i don't do that. i am an active part of my community. i am also trying to start my own business; disability advocacy & support services = esperanzaenterprises http://www.esperanzaenterprises.org/
i do not know what if anything rose's discount stores can do to correct my current problem - other than replace the broken glass angel statue but i seriously hope that you will consider implementing changes to your new employee orientation to include "disability etiquette" & "disability empathy" (also i had no problems in rose's discount store with my service dog but i have had many problems in other retail establishments, restaurants etc. - this should be included in the new employee orientation as well) these suggestions should not just be implemented on the level of the cashiers & sales people but the managers, assistant managers & district managers as well.
i would be more than glad to speak to your staff any time; that is part of the outreach efforts of esperanzaenterprises.
in closing let me provide you with my contact information (fb allows limited information about me).
my name is peg meerkatz i reside at 5112 copper ridge drive #101 durham nc 277o7 my home phone number is: [protected] & my personal email address is: [protected]@aol.com.
i trust that you will take into account everything that i have suggested here & that in the future i will have a more pleasant shopping experience at rose's discount stores.
thank you for your time & attention.
peg meerkatz
service
Was in department store, examining a pair of curtains that had been previously opened. Employee approached and began to yell and verbally assault my mother and myself. I asked her for her name and that really made her mad. Then she finally offered to get manager but then proceeded to tell me there was more than one manager. I guess she was insinuating my complaint would fall onto death ears. Someone really needs to address their employees on how they interact with customers.
Wine is good, they didn't know, but it don't give a sale associate the right to belittle a customer, i worked 35 years same type of company, we were always taught the customer was right no matter what,
How did they know you did not open them? You were the one holding the open package. Not every place is Walmart who let's customers vandalize their property and get away with it.
bathrooms
As I always go into the store the bathrooms are always open, but today I visited the store and the sign says Public bathrooms are unavailable, n I ask were they broken n employee said no, somebody messed it up for everybody, I guess she meant tht the bathrooms are dirty, so my thing if a dept store has public bathrooms they should be in use at all times, ppl shop n needs to use the bathrooms, kids, elderly people, etc, I always thought public meant other people can use them, your response is truely needed..
deluxe swing and bar set
I purchased a Deluxe Gazebo swing, a Deluxe Bar from Roses In Ashland Virginia store #442 both items was missing screws and parts I tried to call the number in the instruction book, no luck I tried to email only to find out the email address is incorrect so I contact Roses and I was suppose to receive a call from District Manager Ron and did not I called Rosses spoke with Brittany on 5/16 after being on hold off and on for 1hr 10mins she says no other swing is there one was on layaway but that didn't have the parts the swing I bought is put together except the actually swing part, I had to pay someone to weld the pin on one side. I am missing part U, Y and Z my total purchase was $497.70 of lawn and Guardian merchandise I am a regular customer at Roses and I haven't had this problem before . Kevin Asst manager calls trying to be a smart saying he can go to home depot and or Lowes to buy straps meanwhile while he trying to argue the straps I was looking at were on the cushion which wasn't the distribution had email me back saying the will mail me my parts so while KEVIN was being a smarty pants he lost a good loyal customer I will never give roses a another penny /damn and Ron is the manager Kevin shouldn't even been calling me.
poorly organized store and customer service
The store located in Denmark, SC is in such disarray you cannot find anything and items such as household cleaning products are in 2-3 different locations with in the store. The cashiers are not pleasant which indicates a lack of interest in the job. The store manager needs to go your Aiken, Orangeburg and Columbia stores to see how they are better organized. Your customers in Denmark SC deserves better.
Read full review of Roses Discount Storecomforter set
I visited a local department store in Burlington, NC on Church St. They had a comforter set which had no price, no description or anything that would tell me what size it was or what was included. An employee tried to help me. They called a rep I guess. The set was found out to be $29.99 but had only the comforter, pillow cases and pillow shams but the sheets and bed skirt were missing. I don't blame the associates. Rose's only offers a 10% discount on merchandise when items are missing. If I had to pay for those items it would have totalled $30 plus. $2.90 off. Not acceptable. I loved the set but I wasn't about to pay that price for no sheets and a bed skirt missing. You really need to change your policy. That set would be marked down as a lose and thrown out I guess. But it could have been sold to me at a better marked down price. I really loved the set but because of your policy I left upset and discouraged. Please change your policy according to items missing. The staff only did what your policy stated but I feel that was so wrong and you lost and didn't get a sell
Returning of merchandise
I purchased a rug runner and it didn't color match like I thought it would. So I tried to return it but couldn't find a receipt. I was told couldn't return without a receipt. I told the attendant that all I wanted was store credit as I was purchasing more merchandise. He told me without a receipt he couldn't do that because I might have purchased it at a...
Read full review of Roses Discount Storeoutdated food merchandise on shelves
I cannot understand why they have outdated food on the shelves from 5 months ago. when I asked for the manager to come to the register, she cut me off and said is this why you called me up front. There was items for numerous types of food dated from March 1, 2015 and this is August 16, 2015. The manager was working at 1pm 8-16-15 Sunday. The customers behind me was questioning the same thing. Bottom line she told us she don't have time for that.Is this the type of people you employ? Roses store number 649 Raleigh Nc
rude employee and manager
I recently bought a pack of two men's small tank tops to wear under my scrubs at work I'm a nurse, they were way too small like children's small, so I went to return them when I went in the store on Tue June, 16 2015 the lady working customer service just stared at me and said what... I said hello I'd like to return these and she cut me off and said uh uh we ain't takin dat back it open we da sign.. it said no opened undergarments I said no this is men's tanks not underwear. So she gets her manager named Annie she was just as nasty actin and said refund it but u gotta have your receipt and license. I have never heard this and I used to work at a branch of roses and in this day and time I don't want to show anyone my Id with identity theft. Especially someone who acted as unprofessional as they did. Also no where in the store does it say refunds available only with id and receipt in fact the receipt says refunds available thirty days with receipt. So needless to say I will never shop there again and I used to tell all our new employees at hospital and nursing home s to get thier uniforms from there, but I won't now and I will be putting my experience on Facebook and Twitter and I have lots and lots of followers. Also I called the 1800 # they said I only needed my receipt and when I went back In they called another manager up there names Rosa and when I told her what they said she said well we need id here. I would like a response to this issue because if nothing is done by Friday of this week It will be all over the social media.
As are shirts pants hats and any other clothing and I didn't wear them at all they were so small u couldn't get them over your head God u r as ignorant as can be lmao it a hygiene issue It goes on a torso not your backside
No they aren't as they say on pkg tank top people wear them with nothing over them hello
I feel that they were rude and unprofessional, improperly trained and make thier own rules in that store. I have worked in retail many years and never have I seen such downright sorry customer service no wonder sales are down do they not know without customers there is no job
They are rude
I visited the store to day 6/8/2011 at 3:57 pm and checked out at register #3 with an employee named Tracy. This isnt the first incident with this employee but today ahe was rude. as we walked to the counter she rolled her eyesnever spoke one word and slung the itema I was purchasing around rolled eyes again told the total n never said another word witb her attitude.. Myself OR my family Will NOT be shopping here anymore as long as this employee works here its unacceptable n my busi.ess is lost if the employees are goibg to have attitudes the way tracys is. Thank u.
There is no need for rudeness. I am just explaining to you the same position that this store had.
It is an issue of hygiene. It is a piece of clothing that is in direct contact with your skin.
"bought a pack of two men's small tank tops to wear under my scrubs"
"it said no opened undergarments I said no this is men's tanks not underwear. "
Tank tops are under wear because, as you said, you wear them under your scrubs.
Their job is to take your money. Sounds like she was doing her job. Stop being so self-absorbed. There's other people in the universe aside from yourself.
She might have had something really irritating her eye.
As she never spoke one word except to tell the total, how is that being rude?
Maybe you weren't being kind to her.
polaroid 9& tablet
I purchase a tablet from rose's on Saturday January 31, 2015 i lost my receipt i called the store and ask could get a store credit i payed with for the product with my debit card i could get a print out showing that i made the purchase they said no so i called back and ask for the manager they hung up in my face this is beyond bad customer service.
poor customer service
I was shopping at Roses to pick up a few clothing items for my grandmother in the hospital. My purchase total was $19.80, and I had paid with a hundred dollar bill. As I was finishing up my shopping at another store, I realized the lady only gave me $60.20 back instead of $80.20. Thank God, I had enough money to pay for my items sparing me the embarrassment. I then called the Roses Store, and spoke to nice employee who apologized to me and said she'd get a manager to call me back. I did not receive a call back. The following day, I called back and spoke to a manager. He told me the cashier's register was over $18, and he'd leave a note for the other managers. The next day, I went to the store to get my $20 dollars. Another manager was aware who I was and told me that Roses had someone there checking the cameras to make sure I didn't drop. I was puzzled by that excuse because until I walked in, they wouldn't have known it was me or another lady customer. They didn't know what I looked liked. The manager on duty told me he would call me back that night. Again, I didn't receive a phone call. I called back the next day, and I spoke to the manager who told me to come to pick up the $20 dollars. He told me to come in while he was there and gave me his hours. I will be picking it up on my next trip to town.
I wasn't outraged that the cashier made a mistake. I can understand how giving me back three 20s instead of four 20s was an accident. All I wanted was my $20 back and all would've been good. However, I don't believe I was treated with the right type of service that I should have been when I walked in to receive my $20.
The complaint has been investigated and resolved to the customer’s satisfaction.
Was called ###s had employee asking to see my private parts was fired on my day off wasnt giving me my hours involved in my space told me no one likes me.
rude and unprofessional cashier/assisted manager
I recently visited Roses and made a purchase. In that purchase a pack of male boxers were included. When I arrived home I opened the pack and realized that they were entirely too big for my son, so I repackaged them. I returned to the store the following day. I stood in line and when it was my turn I walked up to the counter. The employee would not greet me...
Read full review of Roses Discount Store and 11 commentsracism & job discrimination
Both stores are well-known for racism & job discrimination, refusing to hire African-American men as managers, even if they are more qualified than the Women or Caucasians, who've been fired or still work there! They constantly mistreat good customers, and they are routinely losing loyal customers & good employees (huge job turnovers!). The worst of all the Roses stores, are in Aiken, SC., the female manager is also notorious for racism & job discrimination, mistreating minority customers, and even falsely accusing African-American men for shoplifting!
customer service
I made my first and last visit to the store. You have the same problem as walmart down in the commons, which is discrimination. I am a 56yr old white female, and have been in retail for 40yrs. You have latino csr's coversing with latino customers, after the sale is finished. When the young man in front of me (White) he bought a toy, girl took money, gave change and turned away, not even putting his puchqse in a bag, or closing the sale. When my turn was next, it was more important to turn her back to me and to find out what happened too price gun #2, and made a phone call over the speakers, and waited for a reply. Is this customer service to you? Not anywhere i've been employed at. Your shelves are not tidy or organized. Dollies of merchandize cutting of isles, where is your management, or supervisors? I applied at this store and was evidently turned down. Maybe you like this cluster disorganization. You as a company should remember that it is all customers that pay your pay check. My name is pauline pobertson, and can be reached at [protected]. I would appreciate some sort of reply, or just add you to the list of stores that do not my bussiness!
Why roses department stores employees not wearing face mask putting everyone lives in danger especially the senior citizens it's against the law
I'm in the same boat, never written a complaint before, but bought a mattress on sale on 7/19, none in stock, sales person told me it would be in this week, so 7/24 rolled around, called today for update, same sales person Chris, said wouldn't be in this week will be next week, advised him i could have bought on line, delivered to my house in 7 days, he wet off his rocker, finally got the district managers phone number who is 100 miles away, when i ask why i didn't recieve my mattress, he started telling me about how he got hung up in W.V., i told him that was his problem and ther was 3 days left this week, he then blew his top and said you will get it next week, so i hung up on him, demanded my money back, as Chris walked to cash register he had 2 other sales people walk between us, after getting my money, a tall red bearded guy with arms crossed got in my face and said get out, as i was leaving, the cashier screamed get out and don't ever set foot in this store again. When are these ignorant management people teach their employees to be polite and realize who gets them a pay check, i'm guessing they are on the same road as MONTGOMERY WARDS, they will close the door and for me the sooner the better.
What do you do for being treated unfairly at Work by my Boss. And she's trying to get away with it cause she have her bestfriends Behind playing her witness.
I am a regular shopper at store #665 .I am beyond disgusted with cashier, management etc...I never write complaints but today was a MUST!. I got into a very heated argument their today because they accused me of returning a purse that they did not remember seeing in their store even thou I had my RECEIPT.I did not want money back only credit the purse was only worth $10 . I separately bought and paid with my own money $73.00 of merchandise! Back to the returned purse...They offended me so bad I demanded them to get the date off the receipt and pull the camera and I would wait on my APOLOGY. Why in the hell would I a loyal customer lie about something so small I only ripped the tag off because I loved the purse so much and had no intentions of returning it but in 3 days it fell apart it wasn't about the money ($10) but the principal. I never been so embarrassed in a store full of customers. Taken totally out of my character and on top of that got into another HEATED argument with a customer in line behide me that accused me of holding up the line. So I was ganged up by cashier. management and another customer total of 3 people. Awful I will never revisit this store. A visit from HELL...These African Americans girls do not care, they are very LAZY, do not want to work the rose cashier was complaining about going home she had to get off, Very rude. I have worked retail 15 years and back in my days unnamed store would fire you immediately for this behavior .The customer was always right. Roses seems to have the same bad affect all over employees simple just want a paycheck. Dead end job. Something needs to be done about these billion complaints. The way they treat you is god awful and am dam sure not standing for it. I never experienced this in Dillards . Macys/ Abercrombie Guess the saying is true sometimes you pay for what you get. Prices cheap. Customer service CRAPPY ! One day they will be rude to the wrong customer and write a check that their a** cant cash! Shame on you ROSES 1323 WEST CRAWFORD ST. QUINCY FLORIDA . Theres a lot of competition and stores that actionally have GREAT QUALITY I tend to pick and chose what I buy, from roses . Just keep it up and that spot will be back on the market again soon/
You right, I been there and done that as well. Been treated unfairly by my boss and she's very disrespectful and it's seems every employee whoever have made a complaint about her and the other bestfriend get away with things. I haven't get pay for many positions that I have worked for. Sexually assault, bullying, manipulated, and have been disrespected by my boss. And mistreated
I planned a large shopping trip to Roses in Farmville NC today to pick up numerous things I needed as well to make an exchange. I had purchased 2 bras 3 days ago. When I tried 1 of them on, which was the same size as the one I was wearing, it did not come close to being large enough. It was truly not true to size. Neither had been worn. Tags intact. Receipt in hand. I was told that they don't exchange bras. There are little signs posted in inconspicuous places that I did not see at that time. I have NEVER bought anything I could not exchange if the tags were intact and receipt in hand. I did not buy anything else that I had planned to buy but went across the road to another store to purchase my items. I will not patronize them any more and will inform everyone I know to do the same. Poor PR and customer service. Items not labeled correctly. Very disappointed!
I bought 6 packages of Michael adams tee shirts. the quality is poor very pore!one was and they pill up so bad its like wearing a brillo pad! their unsightly to see and even worse to wear.roses item # 578216 or upc [protected]. its a no buy product at any price.
m bailey
Lakewood ohio
I purchased three metal blade fans from your Plymouth NC store. I've only had them for several months (summer) and they all have stopped working. They will only hum but blades will not turn. I paid over $35.00 for each one and they will not take them back for new ones what should I do this is a rip off. I don't know where my receipts are but they still look like new but don't work .
contact your states aaty general
ROSES CUSTOMER SERVICE REALLY SUCK. I AM TOO ANGRY TO EXPLAIN WHAT HAPPENED BUT WHAT I WILL SAY IS THAT PEOPLE TREAT DOGS BETTER THAN YOU GET TREATED AT THE ASHLAND VA STORE.
The ROSES IN AUGUSTA GA, @ Sconyers Way has some of the nastiest unpleasant, unhappy, rude employees ever to be hired.
Tiffany speaks to the customers as if she was superior and bossing the customers around ...telling them.how and what to put up.on there already overcrowded counters to be scanned and rang up. Snobby and nasty, never smiling, no pleasant greetings, or thank yous...These people bring their personal hang ups to work ...
Very rude place to work management is rude to employees and belittling infront of customers i will never work or shop there again Cumberland md
cutomer service
Yes I was in the store today and I was dissatisfied w/ the lack of customer service. I went to check out and well my cashier was on her cell phone w/ a text. She looked at me like lady your going to have to wait so I did w/ out a complaint. Ended up I needed to have 2 things voided. A man came to do that, I could not tell you his job title or either one of there names no name tags. The customer service or the lack of was not good.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to the Roses in Marlow Heights MD today July 6, 2017, to return two items, I just purchased at the Maxway store and was given none other than poor customer service by the Manager "Don" who informed me that his first name was "Don", and that was all I needed to know. I have never experienced such disrespect from a Manager in my life. This manager should be fired.. The sales associate told me before he came to the register, that he was going to be rude. Why would an associate of the store already know that? So this is his daily routine to customers! This is unacceptable behavior as a Manager. I need someone to contact me because I plan on sending this complaint to the Better Business Bureau. How dare a Manager be so rude, and "Don" asked me if I knew how to read? I told "Don" how dare you, I know how to read! This so called Manager should not be working with people. Note: The Maxway store Manager told me to go to the Roses to get a refund or exchange, "Don" told me - you cant read, it says, no exchanges, I told him, why did the Manager of Maxway tell me to come here, Don told me, he is going to be fired! Are the two stores merging or what? I don't think I plan on going back to Roses and spreading the word about the poor customer service of the Manager.
Its because there are so many dishonest people that trade with Roses that the policy is in place. Many times, prior to the policy being set, people would come in to pay off your layaway for a few bucks, and then return it all to get the cash back. That is why there is a policy in place. Its not because of good customer service lacking, or the customer always being right-the policy is there to protect you.
I am so disappointed! I sent my fiancée to the College Park Roses, in Virginia with my receipt because I can't get out there and he was going to pay off my LAYAWAY and they would not allow him! So, I called up there and they claimed it to be policy, and I should have added him to my layaway...Well when we were both there starting the layaway why didn't they say so then...ugh! Now..they won't add him! What happen to good customer service, and the customer being right?
racism
Definately THE WORST DEPARTMENT STORE, in The C.S.R.A., The manager is a racist, evil woman, and she keeps hiring & employed -degenerate, ghetto-fied employees, who are lousy at customer service and keeping the store organized or clean! They were nearly shutdown numerous times for being a bad retail business; selling cheap-crappy knockoff/poor quality clothes, at unreasonable prices.. Plus they treat loyal black customers like crap, even pulling some of the racist business policies as WAL-MART, framing, setting up & harassing black men who shop or try to get a job working there. Lousy businesses like these, love Aiken County, because this corrupt city; enforces discrimination laws; like "segregation", often unfairly putting black men on trespass noticies, for doing business with racist companies.. That's what Roses Stores in Aiken, SC, stands behind & support: Racism, and lousy retail management!
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Roses Discount Store complaint handling
-
Roses Discount Store contacts
-
Roses Discount Store phone numbers+1 (252) 430-2600+1 (252) 430-2600Click up if you have successfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number 0 0 users reported that they have successfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number Click up if you have UNsuccessfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number 0 0 users reported that they have UNsuccessfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number
-
Roses Discount Store emailscustomercare@vwstores.com100%Confidence score: 100%Support
-
Roses Discount Store address218 South Garnett Street, Henderson, North Carolina, 27536, United States
-
Roses Discount Store social media
Most discussed Roses Discount Store complaints
Fan heaterRecent comments about Roses Discount Store company
Cashier![ADSA](/images/business/48-48/102972/102972.jpg)
![Walgreens](/images/business/48-48/102187/walgreens.jpg)
![Dollar Tree](/images/business/48-48/109699/dollar-tree.jpg)
![Family Dollar](/images/business/48-48/119548/family-dollar.png)
![Walmart](/images/business/48-48/109882/walmart-stores.jpg)
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.