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RoseGal Customer Service Phone, Email, Contacts

RoseGal
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1.3 124 Reviews

RoseGal Complaints Summary

3 Resolved
109 Unresolved
Our verdict: If considering services from RoseGal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RoseGal reviews & complaints 124

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Newest RoseGal reviews & complaints

ComplaintsBoard
T
8:26 am EST

RoseGal chinese scam company!

A friend of mine ordered from RoseGal and was very satisfied with her purchase. She recommended me this site and I decided to order something too. Well, I guess I just wasn't so lucky. I've ordered two dresses and paid through PayPal. Then I received a confirmation email and my tracking number and everything seemed fine. The next day I received a message stating my order had shipped. Three weeks passed and nothing arrived, and when I contacted them they replied in Chinese! So I contacted PayPal and my bank. I hope I'll get my refund!

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L
L
Lion Grand
, US
Jun 09, 2020 7:55 am EDT

Dear Sir,

See below my complaint against the Chinese company:

ShenZhen BangYan Electronic Technology Co., Ltd
Headquarter Office:
Yameicheng BD, G107, Gongle Community, Xixiang Street, Bao'an District, Shenzhen, China.
SMT Factory:
Building C, Hongqiao Industrial Park, Heyi Village of Shajing, Shenzhen City, Guangdong Province, China.
Sales Dept
Telephone: 86-755-[protected]
Fax: 86-755-[protected]
Sales/
Becky Zou
Website: www.bangyangroup.com
E-mail: sales@bangyangroup.com

After negotiations with a representative of the company Becky Zou, we came to an agreement the company to make PCBAs (electronic boards) for me according to my project.
Becky Zou sent me a pro-form invoice at the price $ 520.74. Please find enclosed the PI
I made a payment by PayPal on April 24, 2020. Please find enclosed the payment document by PayPal.
After May 1 2020, Becky Zou stopped answering me.
All my attempts to connect with somebody from the company were unsuccessful.
After 40 days, they appeared. They emailed me and asked for more money. These scammers are very cheeky. They must be punished.

I ask for your assistance to find the company and get my money back.

This fraudulent Chinese company is destroying China's commercial image.

Best Regards
Milko Harizanov
Arex Computer Ltd.
Bulgaria
Email: arex_bg@yahoo.com

R
R
Rada G
, US
Apr 21, 2016 6:44 am EDT

Dear Trinna,

Thank you for your valuable feedback.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.Could you please provide us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
M
4:27 am EST

RoseGal buyer beware!

RoseGal is not a reputable company, they are real thieves and are not trustworthy! I made a huge order, but due to the horrible quality I returned everything back and need a total refund for my order. I contacted them and asked for a return label. They said that I will get my money back after I sent everything back to China. I actually did, but never received a refund! Don't order anything from this website! They scammed me and stole my money! And I've actually trusted them and paid big money to return the stuff. I'm so angry!

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Rada G
, US
Apr 21, 2016 6:47 am EDT

Dear Minka,

Thank you for your important feedback.

We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution. Please kindly provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
G
4:22 am EST

RoseGal very dissatisfied

I was very disappointed with my purchase. I've ordered three lovely dresses from RoseGal. Before I made an order I checked their sizing chart very carefully and was concerned with sizing. When my order finally arrived, I realized all three dresses were too short. I was shocked to find that nothing actually fit, even though I had ordered correctly according to their chart. Dress were a complete joke. They were clearly labelled as XXL but were no larger than a regular S size. According to their return policies it will cost me a fortune to return them! Lesson learned.

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Rada G
, US
Apr 21, 2016 6:48 am EDT

Dear Guna,

Thank you for recent comments.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
K
5:09 am EST

RoseGal terrible experience

I've purchased a few items from RoseGal that I just knew my little sister would absolutely love for Christmas. I waited few weeks and contacted customer service and asked for tracking information. Their website gave me a link to track the shipment, but when I tried it, the link took me to a site that was invalid! I tried to use the actual carrier site but they just say nothing found. I have sent them tons of messages and received no replies. Several weeks later I contacted them again complaining that I can't track my order and the carrier doesn't find them. But again no response. I will never order anything from this website again!

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Rada G
, US
Apr 21, 2016 6:51 am EDT

Dear Koilie,

Thank you for providing your extremely valuable feedback to us.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
L
5:03 am EST

RoseGal never received my order

This website offers items at a very low price, which one might think is awesome! I've ordered several items from this website and was very excited about my purchase. Weeks passed and I received nothing. I've tried to contact their customer service many times but never received a response. I received only general automated replies about my ordered being shipped and is its way. I have sent several messages but was never able to contact a real live person! I am very disappointed with RoseGal!

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R
Rada G
, US
Apr 21, 2016 6:53 am EDT

Dear Lora,

Thank you for taking your time to write your review.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution.Could you please provide us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
N
10:51 am EST

RoseGal thieves!

Absolutely ridiculous website! In all the years I have been shopping online I have never been asked to send photographs of my driving licence and credit card. I've ordered some things from RoseGal and then they sent me a message that they could not verify ma card! They actually took my money and only after that they said they could not verify. I smelled a scam. The they asked me to send them the document I mentioned above. These people are just a bunch of thieves!

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R
Rada G
, US
Apr 21, 2016 6:57 am EDT

Dear Nastya,

Thank you so much for your important feedback.

According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosegal.com/payment-verification.html for details.
Our team has reviewed your complaint and will offer you a solution.Please kindly provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
I
6:05 am EST

RoseGal horrible dress!

I bought a dress from RoseGal and could not wait to receive it. It looked really amazing! It took them forever to deliver it, but I was very excited when I received the package. But no words can describe how disgusted I was when I saw the dress. It looked nothing like picture and quality was terrible. But the worst part was that it was supposed to be red, but it was pink! I'll never order from RoseGal again!

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R
Rada G
, US
Apr 21, 2016 6:59 am EDT

Dear Inga,

Thank you for notifying us of your complaint.

Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you.Would you mind providing us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
K
4:05 am EST

RoseGal stay away from this company!

I made an order and bought several items from RoseGal over two months ago. I've been waiting for a very long time now and I'm really tired of it. It's well past the estimated shipping time and they have not updated the tracking! I have no idea where my items are or will I ever get anything, because these guys completely ignore. I received few computer generated emails from them, but they made absolutely no sense. Huge disappointment. I will never order anything from them again. I'm sick of waiting!

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R
Rada G
, US
Apr 21, 2016 7:02 am EDT

Dear Kira,

I want to start by thanking you for notifying us about the issue.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
I
3:56 am EST

RoseGal scam

I ordered two lovely tops from RoseGal and it took them almost three weeks to deliver my order. When I opened the package and decided to try them on I realized they were too small. I contacted customer service and explained the situation. They asked me to send them pictures and after I did, they told that I have to return the tops and then they will refund me. I sent everything back and heard nothing from them. The worst part is that now they are ignoring all my messages. I smell a scam.

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R
Rada G
, US
Apr 21, 2016 7:04 am EDT

Dear Irit,

Thank you for your valuable feedback.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number or email address registered on our website.?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
M
2:33 am EST

RoseGal absolutely terrible!

Hello. I ordered some clothes and jewelry from RoseGal two months ago. When I received my order I was very disappointed with the quality. Things I got looked nothing like pictures on their website. It took them 2 months to deliver my order. When I ordered I was promised to receive my stuff in 10-25 business days. I contacted customer service and was told that I have to send everything back to get a refund. Well, shipping back costs more than my initial order, so there was absolutely no sense in returning anything. I will never order anything from RoseGal again!

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Rada G
, US
Apr 21, 2016 7:06 am EDT

Dear Mira,

Thank you for your important feedback.

Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
I
6:37 am EST

RoseGal do not order from this place.

I decided to give this site a chance and ordered two lovely shirts. It actually took them forever to deliver the shirts, and when they finally arrived both were big enough for a 10 year old kid.
I immediately contacted customer service by email and asked for a refund. Their rep said that they can only refund me 20%. I've never in my life had a company say something like that. I'm not sure if these clothes would even fit small Asian women.
RoseGal is a scam company and should be shut down. I'll never order anything from them again.

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R
Rada G
, US
Apr 21, 2016 7:11 am EDT

Dear Isabel,

Thank you for recent comments.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer a resolution.Would you mind providing us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
J
3:12 am EST

RoseGal huge mistake!

I made a huge mistake when I decided to order something from this company. I purchased some products from RoseGal about two months ago and received only few items. I have no idea why, but they shipped everything separately. For $1 extra you can get a tracking number which actually is just a photo of the package and not an actual tracking number! I even paid extra money for expedited shipping, was promised to get my order in 3-7 days. Two months later and only few items were received. When I tried to contact customer service no one ever replied. Very bad customer service.

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R
Rada G
, US
Apr 21, 2016 7:13 am EDT

Dear Jessica,

Thanks for providing your extremely valuable feedback to us.

Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
P
4:53 am EST

RoseGal worst online store ever!

I ordered three shirts from RoseGal about a month ago. When I received them I was very disappointed since the shirts looked nothing like the pictures on their website. Shirts were of a very poor quality, very thin and made out of the thinnest fabrics possible! Sizes were totally incorrect. Everything was way smaller than I expected them to be, as well as the quality of the clothing was very poor. And on top of that, they said free shipping, but later they charged additional $25 form my card! Just ridiculous! They never give money back, they can offer only a store credit. I want my money back.

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R
Rada G
, US
Apr 21, 2016 7:17 am EDT

Dear Peggy

Thank you for taking your time to write your review.

Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Could you please provide us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
B
4:46 am EST

RoseGal worst experience!

I ordered a dress from RoseGal and when it arrived it was very small and did not fit me at all. I contacted customer service and they told me that since the dress was on sale I can't get an exchange. What sale? So now I'm stuck with a dress which would barely fit a child! It took them forever to reply to my emails and when they did reply they kept giving only ridiculous excuses. They also asked me to take pictures and after I sent the pictures, absolutely nothing happened. I'll never be ordering from them again because this website is a huge scam.

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R
Rada G
, US
Apr 21, 2016 7:19 am EDT

Dear Bunny,

Thank you so much for your important feedback.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer a resolution. Please kindly provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
T
3:31 am EST

RoseGal shipping scam!

I ordered something from RoseGal and thought that shipping was free. Well, it is actually said on their site that shipping is free! When they charged my card I found out they also charged $25 for shipping! I sent them several messages asking for my money back and I needed some explanations. They never replied, but then I received a message from them stating that I have to pay additional $25 for customs charges! This is absolutely ridiculous! I'm so disgusted, these thieves stole my money! I'll never order anything from them again! And I will tell everyone about these scammers!

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R
Rada G
, US
Apr 21, 2016 7:21 am EDT

Dear Tek3,

Thank you for notifying us of your complaint.

Please kindly note we have no control over the tax issue which is regulated by the associated government.
Our team has reviewed your complaint and will offer you a solution.Would you mind providing us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
J
3:12 am EST

RoseGal huge scam!

I ordered two dresses from RoseGal. I made a big mistake not reading the reviews before I made an order. Their website looked quite professional and seemed legit. I received the dresses in reasonable time, but they were super tiny that I could not even pull them over my head! They were made from rubbish material, were thin and looked nothing like pictures! Color scheme was also incorrect. I ordered two black dresses, but they were more grey that back. They should be ashamed for selling so horrible things! So obviously I contacted them for a refund explaining the situation. They said that there will be no refunds and did not explain why. Then I contacted PayPal, opened a dispute and I'm determined to get every last cent of my money back! These people are scammers and shouldn't be allowed to operate at all.

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R
Rada G
, US
Apr 21, 2016 7:23 am EDT

Dear Julia,

I want to start by thanking you for notifying us about the issue.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
I have followed up your case and our team will solve it for you.We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
D
8:14 am EST

RoseGal horrible service

I ordered some clothes from RoseGal in early January and received only half of my order. Clothes are really nice, sizes are correct. But it is now late February and I have no idea where the second part of my order is. I wonder why did they even separated my order. There were three t-shirts and two dresses. I contacted them many times and never heard back. I also tried to call and no one ever answered! Very poor and unprofessional company. I saw the reviews and I guess I'm lucky that I did receive something. I'm never ordering from this company again.

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R
Rada G
, US
Apr 21, 2016 7:25 am EDT

Dear Darlene,

Thank you for your valuable feedback.

Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and will offer you a resolution.Could you please provide us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
M
7:35 am EST

RoseGal poor service

I purchased 5 items from RoseGal. I received my items in reasonable time, but I was very disappointed with the quality. I ordered two pieces of jewelry and was pretty satisfied, really nice and lovely stuff. But the other three items were pieces of clothing and quality was way off. Clothes I received looked nothing like pictures on their website. So I contacted customer service and asked for a refund. They asked me to send pictures. I did as they said and since then received no responses. What kind of customer service is that? If they never wanted to refund me, why the wasted my time? This company is beyond ridiculous!

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R
Rada G
, US
Apr 21, 2016 7:27 am EDT

Dear Mia,

Thank you for your important feedback.

Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution.Please kindly provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
T
6:42 am EST

RoseGal scam business!

I had no idea RoseGal was a Chinese company when I ordered! I hate myself for not reading the reviews first. I ordered back in December and now it is February, received nothing yet. I was scammed like many other people! This place needs to be shut down, it's horrible how many people were robbed by RoseGal! I don't know if I'll ever receive something. Please avoid these guys at all costs! Check all the reviews! People don't give them your money, don't allow them to run their scam business!

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Rada G
, US
Apr 21, 2016 7:29 am EDT

Dear Titto31,

Thank you for recent comments.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.Would you mind providing us your order number or email address registered on our website?

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

ComplaintsBoard
N
2:28 am EST

RoseGal awful

I ordered from RoseGal only once and it was horrible. So it is actually my fault that I decided to give them a second chance. I didn't learn my lesson. So I made an order and it took over two months to receive it. Things I got looked nothing like the pictures on their website. I contacted their customer service and their rep said that he would think of something, and promised to contact me back later. No one ever emailed me. Well, I guess, some tings never change. I'm so disappointed.

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Rada G
, US
Apr 21, 2016 7:31 am EDT

Dear Naomi,

Thank you for providing your extremely valuable feedback to us.

Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We have taken care of your complaint and will offer you a resolution. We would be very grateful if you could provide us your order number or email address registered on our website.

If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

Yours sincerely,
Rosegal.com Customer Service

RoseGal Customer Reviews Overview

Rosegal is a popular online retail store that specializes in clothing, accessories, and homeware. The website has gained a reputation for its affordable prices and trendy styles, attracting a wide range of customers. From our research, we found that the majority of Rosegal reviews were positive, with customers praising the company for its great deals, fast shipping, and easy returns.

Customers frequently mentioned that Rosegal has a diverse selection of products, with something for everyone. The website's categories include clothing for men and women, plus size, accessories, shoes, bags, and home decor. Customers noted that the prices were very reasonable, with many items costing significantly less than they would at other retailers.

Rosegal also received positive reviews for its shipping times. Many customers stated that their orders arrived quickly, often within a week or two of placing their purchase. The company offers free shipping on orders over $49, which also received praise from customers.

Returns are another aspect that customers appreciate about Rosegal. Several reviews mention that it's easy to initiate a return and that Rosegal has a good return policy. The company also offers a convenient live chat feature, where customers can get help with their orders or ask questions about products.

Overall, Rosegal seems to be a reliable retailer that offers a wide range of affordable products. The company's positive customer reviews indicate that it's a trustworthy website to shop from.

RoseGal In-depth Review

In summary, RoseGal is a fashion-forward website catering to those who seek trendy apparel at affordable prices. It offers a diverse range of products with a focus on plus-size fashion, and its user-friendly website design makes for a pleasant shopping experience. Below is a detailed review based on specific aspects of the site.

Website Usability and Design

  1. Ease of Navigation: The website is structured well, making it easy to find different categories and products.
  2. Visual Appeal and Layout: RoseGal's website has a modern and attractive design with a layout that showcases their products effectively.
  3. Mobile Responsiveness: The mobile version of the website is responsive, ensuring a good shopping experience on various devices.

Product Range and Selection

  1. Variety of Products Offered: There is a wide selection of clothing and accessories, with a notable variety of plus-size options.
  2. Availability of Sizes and Styles: Sizes are inclusive, ranging from small to plus sizes, and there are many styles to choose from.
  3. New Arrivals and Trends: The site regularly updates with new arrivals, keeping up with the latest fashion trends.

Pricing and Value for Money

  1. Competitiveness of Pricing: Prices are competitive compared to other online fashion retailers.
  2. Discounts and Promotions: There are frequent discounts and promotions, offering good value for money.
  3. Loyalty Programs and Rewards: RoseGal offers a points system and other rewards for loyal customers.

Ordering Process

  1. Checkout Experience: The checkout process is straightforward and user-friendly.
  2. Payment Options and Security: Multiple payment options are available, and the site uses secure payment processing.
  3. Account Creation and Guest Checkout: Customers can choose to create an account or checkout as a guest for convenience.

Product Quality and Accuracy

  1. Material and Fabric Quality: The quality of materials varies, with some items being better than others.
  2. Product Descriptions and Images: Product descriptions and images are generally accurate, though there can be some discrepancies.
  3. Match of Delivered Items to Online Representation: Most items match their online representation, but there may be occasional variations.

Shipping and Delivery

  1. Shipping Options and Costs: Various shipping options are available, with costs that are reasonable.
  2. Packaging and Condition Upon Arrival: Items are packaged adequately and usually arrive in good condition.
  3. Delivery Timeframes and Tracking: Delivery times can vary, and tracking information is provided for customers to monitor their orders.

Customer Service

  1. Responsiveness and Communication: Customer service is responsive, with multiple channels for communication.
  2. Return and Exchange Policies: The return and exchange policies are clear, though some customers may find them restrictive.
  3. Resolution of Issues and Complaints: Most issues are resolved satisfactorily, but there can be room for improvement in handling complaints.

User Reviews and Feedback

  1. Customer Testimonials: There are mixed testimonials, with some customers expressing high satisfaction and others noting areas for improvement.
  2. Ratings and Review Authenticity: Ratings appear genuine, but as with any online store, discernment is advised.
  3. Response to Negative Reviews: The company responds to negative reviews, indicating a willingness to address customer concerns.

Social Media Presence and Engagement

  1. Activity on Social Platforms: RoseGal is active on social media, regularly posting updates and engaging with customers.
  2. Interaction with Customers: The brand interacts with its customers on social media, creating a community feel.
  3. Content Quality and Relevance: Content is relevant and well-curated, resonating with the target audience.

Sustainability and Ethical Practices

  1. Environmental Impact of Products: Information on the environmental impact of products is not prominently featured.
  2. Fair Labor Practices: There is limited information available regarding labor practices.
  3. Corporate Social Responsibility Initiatives: Details on CSR initiatives are not easily found, which could be an area for transparency improvement.

Overall Shopping Experience

  1. Customer Satisfaction: Customer satisfaction seems to be mixed, with some very happy customers and others who had less positive experiences.
  2. Repeat Purchase Likelihood: Some customers are likely to make repeat purchases, especially if they find items that suit their style and fit well.
  3. Referral Potential: The referral potential is moderate, depending on individual experiences.

Comparison with Competitors

  1. Market Positioning: RoseGal is positioned as an affordable, trendy online retailer with a focus on plus-size fashion.
  2. Unique Selling Points: The wide range of plus-size clothing at affordable prices is a notable selling point.
  3. Competitive Advantages and Disadvantages: The brand's inclusivity in sizes is an advantage, while the variability in product quality can be a disadvantage.

Final Verdict and Recommendations

  1. Summary of Pros and Cons: Pros include a wide range of products, inclusive sizing, and competitive pricing. Cons are the variability in product quality and the lack of information on sustainability practices.
  2. Ideal Customer Profile: Ideal customers are those looking for trendy, affordable fashion, particularly in plus sizes.
  3. Final Rating and Conclusion: RoseGal offers a satisfactory shopping experience for those on a budget, with room for improvement in product consistency and transparency regarding ethical practices.
How to file a complaint about RoseGal?

### How to File a Complaint Against RoseGal on ComplaintsBoard.com

1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with RoseGal in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with RoseGal. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against RoseGal on ComplaintsBoard.com.

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