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RoseGal / don't buy from rosegal

1 Shenzhen, China Review updated:
Contact information:

I ordered from Rosegal a few times with no problems The last time I bought a dress, makeup brushes and hair extensions. Paid more than $50 for it. But instead of that I received some stupid Chinese garbage! I called and emailed them many times, but they told I need to contact DHL. I contacted DHL and was told they never even received my proper order. I went back to Rosegal, but they refused giving me a refund. Don't buy anything from this scam company!

El
Jan 14, 2016
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Comments

  • Ra
      21st of Apr, 2016
    0 Votes

    Dear Elisa,

    Thank you for notifying us of your complaint.

    I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
    I have followed up your case and our team will solve it for you.Please kindly provide us your order number or email address registered on our website.

    If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

    Yours sincerely,
    Rosegal.com Customer Service

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