Roomster reviews and complaints 1
View all 147 complaintsRoomster - unauthorized charges
Roomster submits unauthorized charges to customer accounts. When I received (1) mail message, I authorized a 3-day subscription to check the message at a cost of $5.95. I was shocked to see that Roomster had charged my account for an additional $29.95 3 days later for an upgrade for 30 days. If I was going to upgrade for 30 days, why would I pay for 3-days. Roomster uses unscrupulous, fraudelent tactics to get customers. I have to file a transactions dispute with my bank, and also file a complaint with the Federal Trade Commission and the Better Business Bureau. I immediately sent an e-mail to Roomster informing them that I did not order an upgrad for 30 days, but received no response. Once they make an unauthorized charge they say that there is no refund. They should not be allowed to be in business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Roomster Reviews
Mixed Feelings About Roomster - A Review of the Roommate-Finding App Beware of Roomster: A Shady Website with Scammers Galore Roomster Review: Beware of Scams and Sketchy "Landlords Improvements Needed: Glitches and Missed Opportunities on Roomster Avoid Roomster: Terrible Interface, Limited Filters, Spam Messages, and Overpriced ServiceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I did subscribe for 14 days. They rehash all the people looking for rooms as new contacts. So if you don't find your match immediately you are looking at the same people. Also roomster charged my card again without my authorization and I am having trouble getting my money back. Not a good service
DO NOT USE THIS SITE! I saw many interesting ads, so signed up for 1 day subscription to view them. NONE of the ads I was initially interested in were real. The ads all seemed bogus. I contacted 4 or 5 of them & got only 1 response, which was 'too short a rental time', though i inquired about a month to month rental ad asking about renting for two months. Figured the site was a scam, but then decided as I'd only spent $5.95 to find that out, no big deal. Four days later, my Paypal account was charged $29.95. I contacted Paypal to dispute the charge, then emailed roomster.com. They said the renewal was automatic unless i cancelled it w/in 5 days, & would continue to be charged unless i cancelled it on their site, then cancelled Paypal's automatic billing. SCAM & scummy biz practice! AVOID THEM LIKE THE PLAGUE! I'd say stick w/ Craigslist, but every "interesting" ad on Craigslist was not able to be contacted directly, but contained only a link to roomster.com, none of which actually went to the listing itself, just to roomster's home page. So I've written to Craigslist to alert them that roomster is clearly posting bogus ads w/ them, to drive people to roomster's online scam. Hopefully, they'll block all ads w/ roomster links in them. Meanwhile, don't be ripped off by these ###! Avoid their site altogether!
I looked into it and you have to read the agreement, you pay for a certain time and after that time lapses you are automatically billed for the full 30 day, it's not their fault you don't read fine print.
Same thing here. Cancelled the listing same day as it automatically renewed but could not obtain refund of 29.95. Not even PayPal would stick up for me. ROOMMATES.COM is much better website anyway, but I will mark my calendar before the listing automatically renews there too, just to be sure.
Roomster.com did the same thing to me. I auhtorized 2 weeks of email service for $14.95, but they charged me $29.95. And less than a month later when I canceled my account to remove my listing, Roomster.com charged me another $29.95. You cannot get a valid phonenumber from them, and their online support service does not respond to your complaints. You have to call your bank right away and file a dispute claim against these charges and have a new card reissued so that Roomster.com does not keep fraudulently accessing your funds. If you take note, Roomster.com does not give you any confirmation notice or receipt for your transactions. And I know we are all living in a very busy, busy age, but as consumers, we must take the time out to file these complaints to the Federal Trade Commission and Better Business Bureau. These agencies provide us with online service to file our complaints. Please I recommend, if you have experienced the same thing by Roomster.com, call your bank, get a card reissued and file your complaints to the FTC & BBB. --It's Not A Matter Of Stupidity. (Lu)--