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Roomster
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1.6 157 Reviews

Roomster Complaints Summary

21 Resolved
126 Unresolved
Our verdict: With Roomster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Roomster reviews & complaints 157

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Newest Roomster reviews & complaints

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U
4:34 pm EDT

Roomster the worst roommate site ever... beware!

This is by far the worst roommate site I have ever been on. Not only was I constantly bombarded by fake roommate emails, but I was charged 24.99 without approval. I was appalled at the lack of customer service and the unavailability. They promote a 27/7 customer support line but there is no one there but an automated message to go online and take care of it yourself. DON'T USE THIS SITE!

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B
11:04 am EDT

Roomster can't cancel my subscription bcuz I deleted my account

I had an accaunt throw my Facebook under [protected]@mail. ru accaunt I guess and I couldn't find a way to cancel memebership so I deleted it but I still going to get charged which I figured after. Customer service sent me a link to cancel subcribtion even tho I'm saying I can't do that since I deleted the account. So how can I cancel my subcribtion now?

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D
8:40 am EDT

Roomster roommate finding service

I'm new to this area and this was supposed to be a reputable service for finding rooms for rent. I signed up, paid, and got to look at availabilities for one day (7/3/2018) before my account was canceled. Is this a scam?! I thought that since you had to pay to participate it would weed out people that didn't really want to find roommates or rent rooms. I will chock the $8 loss to a learning experience, but hope no-one else makes the mistake of thinking this is a legitimate service. I will see if my bank's fraud investigation department will open a case on this company and let them look for ways to recover losses and hopefully recommend charges. If I had looked a little deeper into reviews I would have seen there are enough people complaining for a class-action case to be brought against Roomster.com.

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S
1:53 pm EDT

Roomster my membership

My membership was cancelled immediately after I met this sketchy Nigerian girl Maryann whose phone number is: ‭+[protected]‬. The "furnished room" was at 80 degrees, and she must have reported me immediately after I told her thanks anyway and that the temperature was jut too much for me, and I didn't want to make her wait on a yes or no...

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R
6:18 pm EDT

Roomster I was charged a fee of 24$ after my initial 5 days trial

I just wanted to purchase a 5 day trial for $7 and then I did not even know when they charged me a $24 fee after the 5 day trial. I didnt see it explicitly written that my card will be auto debited after 5 days and I do not remember giving any permission to debit my card without my permission. The roomster site does not even provide a contact number of any customer service to resolve this issue.

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D
10:43 pm EDT

Roomster roomster customer service

Bills, receipts, and subscriptions are only sent within the app and not email. I didn't realize it auto-Renews after the 5 day trial. I've already found a roommate and now I'm out $25 for a service that I'm not using and didn't help me. I cancelled the day of renewal after seeing the charge on my bank account. I asked for a refund as that is literally my food budget for the next week as I wait to be paid again. I've continued to just receive automated messages telling me I authorized the charges and still have access for the month. I'm not using the service as I don't need it, and I really need the money to eat. Customer service is awful and I would not recommend using this service. Craigslist is more helpful.

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J
3:31 pm EDT

Roomster membership roommate finding

I got the membership to find a roommate and now I can't access it unless I submit for a credit report which I am not interested.

I cannot use the service that I paid, because the screen is locked up unless I apply for a credit report. Also, although I paid for the membership, they keeping annoying ads. This is causing a big problem because I cannot use the service "to find a roommate" because the website is unusable. They also want to force me to link my facebook photos to them.

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M
11:31 am EDT

Roomster can't get back my deposit.

We used this service to find a room in Austell GA. Put down the $ 500.00 deposit through Wells Fargo bank as instructed from Jonah Bennett the person we thought was renting rooms, turns out he stole our money and disconnected his phone. We also can't delete the account so that roomsters can stop charging us fees. Please help. I will be reporting tbis to Better Business bureau.

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T
12:32 pm EDT

Roomster No Phone Support

April 27, 2018
Legitimate business' offer many ways they can be reached so they can be accountable.
Roomster does not have email or phone support. Unless you have a Facebook account you cannot log in. That means if you are not a Facebook user, you are being discriminated.

Attached is Roomster's log in page that also serves as Contact a customer service representative link.

Do you want to do business with a company that cannot be reached?

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M
4:18 am EST

Roomster housing service

I think one of two thing is going on. First: every craigslist ad that referred me to the roomster site to get an appointment to see housing is an ad that roomster is placing themselves to direct you to themselves to scam us and steal our money.
Second: roomster pays ad writer for every one of their ads that includes a direct link to roomster saying just do one of these thing, go register, create an account, or something and I will call you with an appointment to see the property. When you click on roomster the ad writer gets paid for that first click. It's called (pay per click) and if roomster is able to charge you any amount of money like 3.99, 5.99, 7.99 or 29.99 recurring charges the ad writer get an increasing kickback. There are real (pay per click) companies out there that have a companies put border ads on there companies website and every time you click on that border ad and get redirected to another website, the site that sent you there get a pay per click fee deposited directly into their account. With the second method the writers are the criminals and law enforcement has to prosecute thousands of people.in the first case there I only one corp. Roomster to bring a class action against. But rooster has to pay a pay per click company to run the scam and create someone else to blame for the criminal acts. The last company I ran into made rooster look like armature hour. I was able to shame the customer service phone agent so much that he showed his hand by with out me asking he canceled my original order for $149.95 with a different company and had the $149.95 but back into my checking account by using a debit card reversal that showed up on my bank statement. Before checking out another company with a very tricky ad tried to up sell me other product and when I declined that second site made it very difficult to finish checking out with the first company since I had already entered all of my payment info for the first. The second company automatically charged me for everything on the tag along site. He tipped his hand by saying to me after I told him how hard it was to get back to the first site to just pay for the product I wanted. That he would check with the software code writer for their web sites to see if there was a problem with their websites. I told him to think about what he was doing to people by working for such a disreputable company and he surely could find a real job. Then he refunded the shipping of 6.99 and something called mailing insurance fee of 3.99 and a second product I hadn't ordered for 6.95 and the up charged 17.88 for a shipment sent out because I had not cancelled my order on time. Sometimes you do not have to wait for a class action court to just make lawyers rich. Make it personal for the person on the phone. Good luck with your various exploits eliminating the slammers from the face of the world. Thanks, coramdeo4jc. That means, (do everything in the face of god for jesus christ.)

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S
4:38 pm EST

Roomster no matches, only billing that won't stop

I've tried to cancel multiple times but it just doesn't recognize my cancelations and keeps my account active and they keep charging me. Every time I try to contact customer service it just goes back to the screen of renting or looking for a room. No one to talk to. Not accepting my cancelations. Only more charges on my account. Contacted my bank today to make a stop payment and try to get my money back.

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E
1:37 pm EST

Roomster subscription

To whom it may concern,

I have cancelled my Roomster account SEVERAL times and am STILL Being charged for the subscription (7.99) I would like this to be corrected ASAP as I am not and will NEVER use this app again after submitting several requests and no response back.

PLEASE REFUND and cancel my subscription ASAP

Ela Landau
Ela.[protected]@gmail.com
[protected]

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N
11:18 am EST

Roomster billing

I suggest we all file a class lawsuit because this is truly a scam. 5 day trial then they charge 24.95, which is crazy cause if I remember correctly it said 7.95 a month or whatever. The app sucks anyway, its a waste of time, doesnt even promote anything well at all, and usually the other users are ghost/fake anyways, probably created by the company. dont use it if you can, stay with craigslist or even facebook market place.

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B
11:24 pm EST

Roomster billing

Hi
I have been using for roomster only short term.
I have paid for $7.95 for 5 days. Only used for the first day. Then I found out that it's the worst app I have paid for. And on the 11th of December, I have noticed they have charged me $24.95 from my bank account. There was no notification and I contacted customer service immediately . But they never refund and in fact they have been rude and slow service.
1. There was no notification about the next payment
2. The app I never used not even single time. They have no right charge.

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B
5:42 pm EST

Roomster room for rent

Share share tell everybody
La times let people know out there roomster is a fraud fraud fraud if u looking for an apartment or room u go to craigslist it will automatically direct u to this roomster an they ask u to log in with ur social media account an if its not exactly who u r they tell u to go make an account an all your real information now why should I so they can steal my personal identity an why are they going by different names so they themselves aren't being honest now all my personal information is out there when the person I want to rent from contact me then I give my information how dare u tell me to give up my personal I formation when I didn't ask for their [censor] up fake service warn people about this roomster or olivia house. Us an three or four more names they go by so whos the fraud an u try to contact them they direct u to the same place the problem started soooooo fake fake do not give them ur money yes they want money

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B
2:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roomster billing when facebook account has been deleted

My facebook account is no longer available, i canceled my facebook account, but i can't cancel my roomster subscruption anymore.

My account on facebook: Caroline Vee (as on Roomster)

Billing info
Mastercard on the name of Bart Peirs ending in 8026 exp d 5/18

I want the billing to stop since i don't have a facebook account, yet i still see roomster messages appear

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Resolved

nevermind

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R
9:24 pm EDT

Roomster billing

I deleted my account four days ago and the [censor] charged my account today. I already budgeted my money elsewhere, so I will probably get a $28 overdraft fee. I had to log in and create my account again just to talk to customer service since they don't have a phone number. Scammers! Just look at their BBB profile. Lots of complaints. Avoid at all costs!

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M
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster my account

You have suspended my account, I do not wish to use my facebook account as it private friends and family only, I look after 48 properties in London, great seller on spareroom, if you have suspended my account so stop sending me listing which does not makes any sense and just block my email.
marcia. [protected]@yahoo.co.uk [protected] please do it with immediate effect

thanks marcia

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D
6:49 pm EDT

Roomster roomster.com charged my bank months after I canceled my subscription

I signed up with your trial pass and canceled so I wouldn't get charged the monthly fee and no longer used your services after I canceled now today a whole month 2 month laters you charged my card $25 and now and my account in the negative and my rwnt is due call me immediately [protected] or via email: [protected]@gmail.com im very upset and this is a huge inconvenience to me and I need my money refunded immediately

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L
6:04 am EDT

Roomster scammers

People, this website is a total and absolute scam.
I didn't know that to talk to the third party I had to pay for the subscription. Moreover, they have lots of hidden fees and you never know when you will be charged once again. It's terrible. They probably think that having our credit card information let them rule the world.
Hard to unsubscribe, they will charge you for this too. So be careful. Don't mess with these scammers.

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Roomster Customer Reviews Overview

Roomster is a popular online platform connecting people looking for housing with compatible roommates. Reviews of Roomster largely indicate that the website is a convenient and efficient resource for finding affordable housing options. Users praise the site's comprehensive search functions, allowing them to find housing that fits their budget, lifestyle and location preference.

Roomster users also cite the site's extensive user base as a major selling point - with a large number of postings available to browse through at any given time. The website's messaging system is also highly praised - allowing users to communicate with potential roommates and landlords in a secure and private setting.

In terms of drawbacks, some reviewers expressed disappointment with the website's subscription fees, which they felt were not fully disclosed upfront. Additionally, users have noted occasional issues with the reliability of postings - with some listings turning out to be scams or fake.

Overall, Roomster reviews suggest that the website is a valuable resource for anyone looking to find housing and compatible roommates. Despite some minor complaints, the site's extensive features and user base make it a standout option in the online housing market.
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Roomster contacts

Phone number

+1 (646) 862-2841

Website

www.roomster.com

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