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1.6 157 Reviews

Roomster Complaints Summary

21 Resolved
126 Unresolved
Our verdict: With Roomster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Roomster reviews & complaints 157

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Newest Roomster reviews & complaints

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R
12:13 pm EDT

Roomster blocked account

Good Morning Roomster,

Back in December 2016 I accessed your site to find a room for rent and due to just opening a Facebook Account for the first time you had blocked my account. Currently my account is still block and I am looking for a new room to rent. I have had my facebook account since December 2016 and have been using it on a daily bases. Could you please review my blocked status ASAP so I can find a room for rent in the Denver area.
[protected]@gmail.com is my email attached to my facebook account. please call me or email me as soon as possible.

Richard Platt
[protected]@mac.com
[protected]

Thank you,

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L
7:50 pm EDT
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Roomster unauthorized credit card charges

I have filed a complaint with bbb in nyc, and bbb in lax. Both on you and google play. This was cancelled in may... And you are still charging me every week. I was told by bbb in nyc that you say this is google play doing this, and google play in lax... Says roomster is doing this. All I know is one of you is taking this out of my account every week and wont stop! Please, what is wrong with your book keeping. I have every single withdrawal you have dont on my account. To date you owe me $151.00 and counting!

Jason englert (please dont tell me you cant find me on google play... I did not create this file. But you have told me it was done in my name under an email of [protected]@yahoo.com (with is not my email, but using my debit card!) I want this fixed. Someone call me, jason englert [protected]

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3:15 pm EDT
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Roomster fraudulent room rental

There is an add "Room For Rent $500" by Clarice Artimes, Please check out her add: That want $1000.00 US deposited before you see the room or meet anyone. The $1000. must be cash the Account is with BOA (Bank of America) and appears to be an "Overseas Account". I don't know how to Attach their emails and pictures to this email or l would. I'm 66 years old, a Disabled Veteran, Partially paralyzed, Retired Sea Captain who has a very small Pension and Social Security Check and can't afford to be ripped off or scammed out what little money l do get.
Thank You,
Guy O. Davis

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K
11:04 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roomster - being charged after cancellation

I have cancelled my account and am still being billed not only once but twice with two different amounts. I want a refund, will contact my bank and dispute all charges if I am not contacted and this issue resolved. The phone number listed is a joke and I want to be contacted ASAP at [protected]. If this isn't resolved in the next 48hrs. I will contact the...

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R
11:41 am EDT
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Roomster bill

I paid originally $7.99 for seven days only. Now I have the same charge for the month of august. I never authorized this payment. Your number is bad. I refuse to pay and trying to reverse payment on my credit card. Somebody better call me at [protected] or email me at [protected]@gmail.com within an hour or I am reporting this to the police for fraud/stealing.

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J
6:24 am EDT

Roomster rental ads for rooms in ft. worth

I agreed only to a 3 day trial. No one contacted me from the city, or ads thst I selected from Ft. Worth, TX., and the 2 that did, were not from Ft. Worth at all. I kept sending problem messages, and they went ahead and charged me anyway. There is no phone number in NY, and who's going to call The UK?! They never responded, and never fixed anything. Never acknowledged-but, went ahead and automatically upgraded me. They should have suggested I cancel and let me know of the auto-upgrade! What a Rip Off!

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W
9:27 pm EDT

Roomster roomster still posting scam ads on craigslist

Yesterday I replied to four ads for rooms for rent and two of them were phony scam ads placed by Roomster. They send you a bit.ly or goo.gl address by text that directs you to their site to get you to sign up so they can take your money. The rooms for rent never existed. These people have no ethics. Do they have that hard of a time getting real jobs? On the Roomster site there is a link that supposedly goes to their 24/7 customer service team, but it actually goes back to the home page - in other words, nowhere. Thank God I didn't give them any money.

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M
8:05 am EDT

Roomster fraudulent charges!

I used Roomster in the past and loved everything about it.
But a lot changed in my life and I decided that it was time for me to say goodbye to Roomster.
I disabled my account and completely forgot about Roomster, until they day they charged me.
I want to remind that I was no longer Roomster user, but they still took my money (without my permission). I contacted them, but they only said sorry. Received a couple of automated replies and decided that it was faster and better to contact my bank and cancel my card.
What a scam!

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S
6:45 am EDT

Roomster these people won't stop sending me emails even after I have deleted my account!!!

Roomster is the worst company I've ever dealt with. They just won't stop sending me hundreds of emails a day! I've gone to notifications and turned it off, I Unsubscribed, every notification. But no cigar! Still they keep on sending me emails. So I finally deleted my whole account and STILL THESE SUNSA ### KEEP ON EMAILING ME THOISANDS OF TIMES 24/7! I try and contact them. Just an automated very Mexican sounding voice telling me to log in to get 24/7 representative service. They won't let you contact a rep unless you log in, so then you have to resign up with Facebook in order to get to a page where there's no number, there's no live 24/7 rep Chat, No, there's only a section you can write a complaint and email it to god knows where... where emails go to die obviously! Because no one ever answers, they completely ignore the many emails you send telling hem to screw off already and just keeeeeep on keeping on emailing ya, over and over and over and over and over and over again!...(( -_-)) >_

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A
7:43 am EST

Roomster online subscription service

Hi,

I have not had any charges that have been an issue. However, right after my subscription expired, I received email stating that I had messages. I login and there are no messages from the people they sent to me. This happened 3-4 times which leads me to believe that this is falsely leading you back to the sight to look at messages, pay an updated subscription fee when there is no message or response.

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9:38 am EST
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Roomster deceptive business practices, charges without authorization, and no way to contact customer service

In October 2016 I signed onto Roomster to look for an apartment for my daughter. Here are the following complaints:
1) HAD to sign on through facebook, so now has lots of personal information about me
2) Couldn't see any responses regarding apartments without getting a subscription, even though they claim basic membership for free. Got a 3 day trial.
3) After the trial, I got a one month subscription so I could see the responses.
4) Some of the apartments I do not believe are real. No one would get back to me on them. Think they were "bait" to get me to sign up.
5) Canceled my account (at least thought I did)
5) I noticed I got charged $45.95 without my consent. CANNOT log in anymore to try to cancel. Shows my profile picture, but none of the buttons work. Cannot go into settings, cannot go into "support". No phone number for contact.
6) Found a phone number elsewhere, but was only a recording telling me to go back to the site to account settings or support, which do not work.
7) NO WAY to reach ANYONE. But still getting charged!

On December 12th, the website Roomster charged me with $45, 95 without my consent. I have recently decided to try Roomster's service through the 3 days subscription, but today I discovered that they charged me for a full year without my consent at all. I am living in France, and under European Law for the protection of consumer, this behavior is prohibited, you cannot make a tacit agreement for such a subscription...

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Peter Harman
, AU
Aug 28, 2017 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i deleted my Roomster account 3 weeks ago
they have continued to debit my account - I'm not happy with you doing this.
i tried loging into my account, but i cant do it because I deleted my account!
I have contacted my bank and complained of Roomster services.
They are going to stop you and ask for my funds to be returned.
I will get on social media and complain about your unethical unprofessional taking of my money after i closed my account.

ComplaintsBoard
P
4:47 pm EST

Roomster profile subscription

Your site is absolutely horrible to navigate and get a hold of anyone. It would not even let me log into my account. I have no idea what they may be charging me, but I did not give authorization or want to sign up with them for any length of time except the few trial days. Your site goes around in circles and circles and you can not contact anyone to help you. I want my account deactivated immediately. I want no more emails except to tell me that my account is deactivated and that I have a full refund on any charges you have made to my account. I am going to report this scam to the Better Business Bureau. Your site is impossible to navigate. I hate this site. My experience was terrible. I never wanted to belong to this site. Please call me at [protected]. My name is Patricia E. Lufkin in Memphis, TN and my email address is: [protected]@gmail.com. I want to call the police on you people.

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N
11:09 am EST

Roomster roommate finder service

They just keep billing you again and again and again... never got any sources from them. If you log in just to look they bill your credit card 45.99 for the Month... I cannot seem to be able to log in to STOP this account. This is garbage. Scammers Tried to lessen my monthly expenses all these people have done is UP MY CREDIT CARD BILLS. by charging and charging and charging. LET ME OUT !

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Q
5:13 am EST

Roomster subscription

On December 12th, the website Roomster charged me with $45, 95 without my consent.

I have recently decided to try Roomster's service through the 3 days subscription, but today I discovered that they charged me for a full year without my consent at all.

I am living in France, and under European Law for the protection of consumer, this behavior is prohibited, you cannot make a tacit agreement for such a subscription. I haven't receive a notice of reconduction or for any subscription of this kind. I don't have any confirmation of subscription at all, nor notification of reconduction. I don't have even a receipt.

I thereby ask for a refund of my money as soon as possible, please note that such an action is prohibited and punished by law in Europe. Please repair your action.

Regards,

Quentin ALEXANDRE
q.[protected]@outlook.fr

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K
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roomster roommate match

Agreed to help my son find a roommate. While researching on Craigslist the information for a roommate popped up. I clicked for more information and had to sign up with Roomsters in order to contact this person. There was a reasonable $5.95 charge for 3 days. I read the contract agreement and if I didn't cancel after the 3rd day I would be charged $45.95 for 30 days service. Roomsters did send me (by email) roommate notifications and said there was messages waiting to be read by possible roommate matches.

My son notified me that he found a roommate through another source and I no longer needed to continue my search.

On the 3rd day...I cancelled with Roomsters on their site. They even asked me questions about my cancellation and wanted to know if the site helped me find a roommate. This was confirmation for me that I properly cancelled the listing. I did continue to receive emails notifying me that there were messages waiting for me to read. I knew I had cancelled and believed this was just Roomsters way of luring ppl back to the site and then would charge if I tried to open and read the messages. I never went back to the site aft I cancelled.

A few days later I was checking my credit card statement and noticed this Roomsters company did charge me the $5.95 for the 3 days I agreed to...
BUT...they ALSO charged me for the 30 days at a ridiculous amt of $45.95. How can they charge me for something I cancelled within the proper time frame? I tried calling the phone number Roomsters has listed and it is NO GOOD. Their email address is NO GOOD. The phone number they have listed with my credit card company is NO GOOD.
So...I had to cancel my credit card to keep from being billed in the future. I am sending letters to my credit card dispute department and to ROOMSTERS (if their mailing address is not fake too). Also, contacting the Better Business Bureau. When a person can not reach a business by email or phone number...something is not right!

Don't let this company deceive you.

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Update by Kaddison2001
Dec 13, 2016 12:28 pm EST

I recently sent notice to my credit card and to Roomster! Still waiting!

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Q
Q
Quentin ALEXANDRE
, FR
Dec 13, 2016 5:15 am EST

Hi ! I am just in the same situation ! Have you got any solution so far? This is so unacceptable ! Here in France, this behavior is prohibited by law.

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C
5:32 pm EDT

Roomster site filled with perverts and it charged me for subscription I didn't ask for

Got charged $90 for a subscription I didn't sign up for, when I only signed up for a $5 subscription when I was trying it out. On top of that, I got hit up by some random old dude through text that got my number through the app, asking if I was into any "nudists activities". Unless you are into that nasty b.s., then stay off this scam app.

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M
10:11 am EDT

Roomster fishing on other sites

I have been using another (paid, not CL) site to look for a roommate, and have had no less than 3 replies thanking me for my interest and then directing me to Roomster for the rest of the information. I think the people who own / manage Roomster are using other sites unethically to manipulate people into switching over to Roomster. Roomster does a cooler name; its just too bad its owners / managers have no virtue and no dignity.

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R
4:51 am EDT

Roomster someone fraudulently used my email!

Recently I've started to get emails from Roomster but I have no idea what this site is about! I never signed up and never heard about it.
I received a message that my account was deleted.
So I contacted these guys to see what this all was about. Someone fraudulently used my email and I wanted to know who.
Roomster refused to provide any information even though someone used my email without my notice!

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K
11:26 am EDT

Roomster billing

This company has very dishonest billing practices. I was charged 29.95 without consenting to it. They claim I consented to the charge when I initially signed up, but I did not. I consented to the 14.95 charge for 15 days only. There appears to be no live person to speak with-ever. I would like to get in on a class action law suit against them. Not to mention, there service is not good anyway. It's nothing but a a lot of international scammers.

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S
6:42 am EDT

Roomster unauthorized charges

I decided to try Roomster and after I signed up I was charged $6. Well, that was not too much, so I was not disappointed after I could not find a room. I went to another site and completely forgot about Roomster. Several days later I received a message saying I was automatically signed up for who knows what and will be charged $30 every month! They never asked me if I wanted to sign up for their monthly plan. These people are cheaters!

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Roomster Customer Reviews Overview

Roomster is a popular online platform connecting people looking for housing with compatible roommates. Reviews of Roomster largely indicate that the website is a convenient and efficient resource for finding affordable housing options. Users praise the site's comprehensive search functions, allowing them to find housing that fits their budget, lifestyle and location preference.

Roomster users also cite the site's extensive user base as a major selling point - with a large number of postings available to browse through at any given time. The website's messaging system is also highly praised - allowing users to communicate with potential roommates and landlords in a secure and private setting.

In terms of drawbacks, some reviewers expressed disappointment with the website's subscription fees, which they felt were not fully disclosed upfront. Additionally, users have noted occasional issues with the reliability of postings - with some listings turning out to be scams or fake.

Overall, Roomster reviews suggest that the website is a valuable resource for anyone looking to find housing and compatible roommates. Despite some minor complaints, the site's extensive features and user base make it a standout option in the online housing market.
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