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Rooms To Go / dangerous product

Sunrise, FL, United States Review updated:
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I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. She had to get a tetanus shot for her cuts.The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.

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Comments

  • Ti
      22nd of Jan, 2011

    It was IMPROPER USAGE! Had the cut happened while the recliner was being used properly I could see and would agree to your complaint but if you pointed a gun at yourself and shot your self would you then sue the maker of the gun because of YOUR OWN NEGLIGENCE??? So many people place complaints and trash companies for injuries or because they feel they got ripped off costing consumers more and more money every day! The worst part about it is you know you had to have looked back and said to yourself ROOMS TO GO CANNOT BE HELD RESPONSIBLE FOR OUR NEGLIGENCE. Yet here you are trashing a company for something YOU DID! Why cant people just accept responsibility for their own actions and leave it at that! READ BEFORE YOU SIGN, IF YOU DONT UNDERSTAND ASK AND USE THINGS PROPERLY! REALLY PEOPLE ITS NOT THAT HARD!!!

    0 Votes
  • Ch
      24th of Jan, 2011

    I’m sorry to hear about the problems that you are having with the reclining sofa, of the injury experienced. However, it is very important to use the furniture as it is designed. This includes closing the footrests before getting off of the sofa.

    0 Votes
  • Id
      24th of Jan, 2011

    Yeah, sorry guy. This is your own damn fault.

    0 Votes
  • Jg
      1st of Feb, 2011

    I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage".

    0 Votes

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