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Return refusal/bad service
When you buy from rtg, everything goes smoothly in the store. But buyer beware!
In light gray small print on the back of the receipt are the store/company policies. You better hope nothing goes wrong, because you as the consumer are completely out of luck. You only have 48 hours to cancel an order, or they keep 20% of the sales price. Then if you have trouble with delivery, which you will, it is a nightmare to correct.
I feel completely scammed by this company. I haven't even taken possession of the stuff I bought and they refuse to cancel the order. I have gone all the way up the management ladder with no success. I have now put in a dispute with my credit card company, but it looks like I am out hundreds for this mistake of buying at rtg. Please don't make the same mistake as us.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor quality and bad service
Terrible quality furniture. I purchased a top-of-the-line leather sofa and loveseat from them 3 years ago. Within a year, the leather was cracking, even though I took very good care of it. Now, the sofa has so many cracks in it that I have to throw it out. Its just too ugly to look at. The feet, made of a cheap, brittle plastic (rather than solid wood) shattered and exposed nails to my wooden floors.
Customer service (after the purchase, of course) was terrible. Sales person was rude and surly. Save yourself the headache and purchase furniture somewhere (ANYWHERE) else.
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a leather recliner sofa and love seat. Within 2 years one of the recliners completely fell apart, the seats have lost their filling and the leather has cracked horribly in between the seats. The worst investment we have ever made!
Terry Lopez
Miami, Fl.
Furniture
Do not shop there! They sell overpriced, low quality furniture. I bought a leather sofa and love seat from them 3 years ago. I've taken very good care of both (used the leather conditioner regularly, kept out of direct sunlight), but within a year, the leather was beginning to split and paint was peeling off! Also, the feet are made of a cheap, brittle plastic (rather than solid wood) which cracked and shattered, exposing the nails holding the feet to the bottom of the sofa. This scratched up my wood floors.
The service was equally terrible. The sales person was nice and friendly before I purchased the furniture, but rude and dismissive after. Save yourself the headache and buy better furniture somewhere else!
The complaint has been investigated and resolved to the customer’s satisfaction.
Furniture not delivered when promised, as I see everyone else has had the same problem.
I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.
Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.
Furniture quality, delivery problems, bad customer service
Purchased one of the most expensive bedroom sets at the store, grand total, $3100.00. First off, sales person was very nice. That is all the good I can say of the experience. Now the bad: 1st delivery: Headboard, which is essential in the bed construction, was damaged before delivery, thus never loaded on the truck. We were told this the night before...
Read full review of Rooms To GoHorrible customer service
We purchased a mattress at Rooms To Go in Frisco, Texas and the salesman told us we had 30 days to try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as hard as a rock. We went back to the store and talked to the manager about exchanging for a softer mattress. The manager just told us to go home and "walk around on it." We explained to him that we were not happy with it and wanted to find out what our options were. Unfortunately, he continually cut us off and basically told us that we didn't understand how mattresses work. He would not listen to anything we had to say, and kept giving the same speech about how he would lose money if he took the mattress back. He was very condescending, and most of the time would not even look up from the papers he had in his hand. He treated us like we were stupid. When we tried to explain that we were told that we had 30 days, he didn't believe us at all, and said that he was sure that even if the salesman told us that, he would have also told us that it is up to the manager's discretion and would have brought the manager to see us. The part he was "sure was said" never was. We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service. We will never shop at their store again, and caution others about doing so. If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them.
November 11, 2008
I had over $4, 450 worth of furniture delivered this morning. Within 1/2 hour, I started to call because I found 4 nicks in one of the end tables! It6 is now 8 hours later. I have tried calling numerous times and have been put on hold! I even left a return phone number three times. When I finally reached a sales rep., she wanted to send my call again to customer service! I was, yet again, put on hold . This handling of business is ridiculous. Walk into a store and they fight over you for the commission. Once they have the money, you CAN NOT get any help!
i give them a zero rating because of the poor poor customer serviced and poor deliv and lies the driver told me. i purchase a mattress and box spring from rooms to go pineville nc and was told when the new one was delivered they would take the old one away in short the driver refused to take them and told me it was policy i called customer service to see if it was true and was told it was not in other words the driver lied in order not to complete the job and being lazy. after several calls to my sales person customer service and the manager of that store i was never called back. horrible service and i will never purchase anything from rooms to go again
My name is Hilda Martinez I am submitting some picture about my leather sofa which is breaking.
I bought a living room set from rooms to go over a year ago. the day that the furniture was delivered, the delivery guys broke a pin in the back of my loveseat. They told me that rooms to go could have some one out to fix it within a week. A week went by and nothing. I have since had their repair guys out several times to fix stitching on that same love seat. Each and every time, I have had one of their repair persons in my home, the pin was discussed. I was told that they had ordered a part and it was back order until July. Then once July ad come and gone with no part, I contacted their customer service again only to discover that they were telling me that I was in the extended warranty period now and it was not their problem. Meanwhile the extended warranty group is telling me that they won't cover it because it was a problem prior to the extended warranty period. I am sick to death of their horrible customer service and run around.
STAY AWAY FROM ROOMS TO GO! RIPOFF!
Attempted to purchase a mattress set. Salesman placed the wrong one on the invoice. (A MORE EXPENSIVE set that DID NOT come with the FREE TV...coincidence or bait and switch? You be the judge.) Turned out the one I wanted actually doesn't exist in the style I needed. First, tried to blame me, saying I'd changed my mind. Not! Second, tried to say the price tags had been switched. Also not! My debit card was charged for the deposit before the mistake was noticed. They acted like I was hassling them by needing my money back for THE PRODUCT I DIDN'T BUY (or want in the first place). And we're not talking chump change. Hundreds of dollars. Instead of crediting my card immediately, or issuing me cash or a check, they said I had to wait for a refund check from their corporate office. They take my money for nothing, for THEIR mistake, and refuse to return it for WEEKS. Gave me all this bogus spiel about "there's nothing else we can do, this is our refund policy". First of all, it wasn't a REFUND. I didn't change my mind. It was a credit issued for THEIR MISTAKE. Second, there were plenty of things they COULD have done, but they REFUSED to do anything else. And get this...here's the icing on the cake...I was charged a processing fee. THEY CHARGED ME A FEE TO TAKE MY MONEY AND HOLD IT FOR WEEKS. I had a line of credit with them and had intended to use it on other furniture. Closed the account and I'll never step foot in one of their stores again. Don't take my word for how awful they are. Read the other complaints here and at all the other sites. You'll find hundreds, all saying more or less the same thing: Rooms to Go will rip you off, they'll give you crappy service and crappy products, and they just don't care. Wish I'd read all the reviews before I went there. Oh, and if you see a response from them saying "We're sorry to hear about...please contact us at..." don't buy into that, either. It's a form response just to make it look like they care. The email address they say to use for resolution? It's the one I DID use. Dang sure didn't resolve anything for me! JUST STAY AWAY!
DO NOT SHOP AT ROOM TO GO (BayBrook Mall)!
Customer Service was horrible and rude. I bought a set of sofa and love seat, I waited for a week to be delivered, the delivery poeple showed up late and one piece has all scratch up so they have to take it back. they made me call customer Service to schedule another delivery date which will take another the week. The love seat that I received look kinda awkward in my living room and since they will have to come back to my house again for the sofa so I was thinking that I wanted to exchange for a different style. The next day I went to the Room To Go store and talked to the manager to explain my situation and she rudely replied "you bought it you have to live with it, no exchange". I have referred a lot of my friends and family members purchase their funitures there and this is how they treat their loyal customers. i will try to call their corporate office and talk to the president of that company.
BEWARE WHEN YOU SHOP AT ROOM TO GO! PERSONALLY I WILL NEVER STEP MY FOOT IN THERE AGAIN.
I completely agree with this. I had the same experience. Purchased a Nature's Sleep mattress from Rooms To Go and, a few days after, my son had an allergic reaaction to it. After several arguments with the store manager, I was told that I could exchange the mattress and there would be a 20% restocking fee, plus a $50.00 delivery fee for them to pickup the mattress. I told them I would deliver the mattress myself to the store, and I was told that I couldn't do that.
Be careful if you purchase from them, as it seems everything is a "Final Sale"
Don't buy from Rooms To Go. You will definitey regret it.
We sure are regretting from buying mattresses from them they said the stupidest thing to walk on the mattress that is the most ridiculous thing I've ever heard .We have so much stress with these clowns my husband got bels palsy cause of this. We told them to come pick them up and give us our money back but we won't give up the fight never again.
You are holding Rooms To Go accountable for the problem but all they did was sell you the mattress. You really should go after the manufacturer of the product rather than its vendor. I admit myself that Rooms To Go sells some flimsy furniture that is way overpriced but still there is a certian point in time that the vendor's responsibility becomes obsolete and the manufacturer is the accountable party.
we purchased a latex mattress from rooms to go less than a year ago. several moths ago i began to notice a hump in the center. we are not heavy people so that cant be the problem. it became so severe that i had to place a pillow between the mattress and the box spring to try and off set the slump. we paid over $1800 for the set and felt it should last at the very least a few years (the "warranty" states 20 years). we called customer service and they seemed friendly enough and suggested that the mattress would be exchanged, we simply had to have a rep come out to document the problem. the rep did come out, measured the "body impression" on both sides and said that we would hear from customer service within 5 days. they waited the full 5 days to respond, and told us that the 1 1/2" impressions were "normal wear and tear". if we weighed 300+ pounds or used the bed as a trampoline, i may have agreed with them. however, since neither is the case i insisted they sent another person out. well, he just left, and in less than a month the "body impressions" have sunk another 1/2" and is now TWO inches on either side. the hump in the middle is visible to the naked eye. we shall see if rooms to go stands behind their products...
Terrible employee
I recently purchased a sectional sofa from Rooms To Go @ Willowbrook - Houston. When I asked to exchange a few pieces because they were too large for my room, they were decent about making a trade for an equal or greater amount. My sales rep, Renee, was wonderful. She spent approx. 2 hours helping me choose furniture to make up the difference. The problem was a young woman from the office that Renee had asked for assistance in managing my account. This woman was so rude and condescending to Renee, it shocked me! I couldn't believe how unprofessional she acted and also can't understand why Rooms To Go doesn't offer more training on how to be more effective in customer service (let alone hiring such a disrespectful, know it all.) I don't see a very long future for this company. To Renee, you deserve so much better and are an excellent sales person. I am so sorry I didn't speak up for you at the time. I plan on correcting the situation tomorrow.
The complaint has been investigated and resolved to the customer’s satisfaction.
That is not only a bad in Houston. I called many times asking to speak with a manager to explain why I am complaining about they irresponsibility to accomplish a contract, but a person calls Claudia was unavailable to find any body that could talk with me and also she said that they don't have anybody that speak Spanish over there, and I am not asking for anyone that speak that language. They are terrible.
Fraud and scam
Did you know that you can write a letter to the attorney general's office in your state and make your complaint to someone who can actually help you. This website is a joke, where's the part of this site where rooms to go actually makes good on any of these complaints? is this just a website to vent and that's it. write the letter to your attorney general's office, do it professionally and don't use profanity. They will get rooms to go off their butts and stop taking advantage of consumers. I was going to buy a living room sectional from rooms to go but this is to many complaints for comfort. They must not care about quality. If some of you would stand up for your rights they might stop ripping you off. Also, how about going on line and letting that model lady know about your complaints she probably doesn't even know what a bad deal you got. she probably doesn't shop rooms to go.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rooms to Go Sucks ! Run do not walk from their store, ...especially Frisco Tx.
Rooms To Go does suck! I work there and know firsthand what a bunch of creeps run the business...sorry economy we're in..I wouldn't be working there if I could find something better. If I could afford a billboard to advertise just how much they suck...sorry to all the people who have experienced the horror that Rooms To Go has to offer. I just wish that every time I had to call a customer because the driver is running late...not meeting the deadline the salesperson promised...I wasn't cussed out! Believe me, us little people have no control over what is going on at that level. You can thank all the higher up's for their high expectations. Seriously, they put more work on these guys than is humanly possible...$$$$$$$...yeah, they can do it...not so much...good old bottom line...they don't seem to understand for every million coming in, they're losing the equivalent in customers who are so extremely dissatisfied, not to mention, spreading the word about their experience.
Poor service and quality
I have had to worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hid by using a scratch coverup. I have seen coverup used in the past and it works fine on small scratches, not gouges! One of the drawers in the unit was visibly damaged and leaning over. The rubber piping that held the glass doors in was put in so haphazardly, it could be seen from the outside of the doors. They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it.
When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet. It was poorly constructed and not of the same quality as the one on their showroom floor. Seems to be their practice as I have read the same complaint in from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.
I bought my bedroom suit from Rooms to Go. They delivered my bed and told me I would have to wait on my dresser. Now the sales guy promised everything at once, but the delivery guy told me in confidence this happens a lot. I then had to take another day off work to get my dresser and night stands delivered...except there were no night stands. I have now been waiting on my night stand for 4 months and tonight they were going to deliver them between 4 and 8 pm but I just got a call at 8:50 pm that they wont be able to make the delivery I will have to reschedule! This is ridiculous. I would encourage anyone who in thinking of buying furniture from this company to run! They are rude, and once they get your money there are no returns so if they deliver your bed and you have to wait a year for your dresser and night stands if you want them to match you have to wait.They have a no return policy! What happen to customer service?
I went into room to go in March and still today in June I have not received my complete order. Two times they delivered the wrong lamps and the media chest has been on back order since March. Each time it was to be delivered a customer service representative would call the day before and tell me the order is not in. this has been a true nightmare with rooms to go. They are not honest with their sales and don't correct their mistakes. I will never shop their again! And everybody that mention rooms to go I tell them not to shop their!
Rooms To Go is the worst place that you can go to buy furniture. they don't respect their costumers and either their contract.
It is terrible to see this site after that I bought something from them. Now I have more or less the same problem. I am waiting for my bed since Sep/09, today is Dec 2/09 and I have to continue waiting until Dec 23Th. I am not much positive about that date.
CONSUMER BEWARE!
I purchased some furniture with Rooms To Go and used their offer of 12 months no interest program. This program is through Citi Financial. If you do not pay off the balance by the 12 month due day then they charge you accrued interest. I sent my balance off to them of $2199.98 a week an a half before the due day. I did this so the check would clear in time. I called to find that they had only posted $2099.98 to my account leaving a balance of $100. I do believe the reason behind this is so they could "TRY" and collect interest on the full balance. I have dealt with this company in the past and have gone though similar problems. I am so glad I called and checked the balance or I might have had to go postal. I DO NOT RECOMMEND THIS INSTITUTION!
Scam and cheating
Made a 2 room purchase on july 5th. Now september 17th and still have yet to receive delivery on the sofa or dining table. They delivered the first dining table and it was broken. Tried to get me to "just keep it until we sort it out". Sent it back. 3 weeks later they deliver another table, it is broken also and in addition has the wrong table top.
Say they will have it and the sofa in another three weeks. Tomorrow is the delivery date and today they tell me the sofa will maybe be ready in another 30 days and the hope the table doesn't fall apart this time. Customer service says call the store. Store manager will not speak to me. His salesman lackey tells me I need to talk to customer service. They played this game of putting me on hold while they talked to the manager repeatedly but I cannot speak to the manager. He is busy with customers. What am i?
No one will authorize a complete return. They want me to "reselect" furniture that may or may not match the partial pieces I have now.
The complaint has been investigated and resolved to the customer’s satisfaction.
Furniture not delivered when promised, as I see everyone else has had the same problem.
I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.
Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.
Don't deal with them
I had a delivery of a Hutch on 8/30 and the top section had a lot of damage (base broke glass shelves broke, glass in door scraped.) to it so we contacted the service department and they stated it would be delivered on 9/4. I asked why I had to wait so long it was not my fault.
I contacted the store located in Brentwood, TN off of Mores Lane and spoke with the sales person that took care of are sale (Larry). I wanted to know why I have to wait until Thursday because of there carelessness. He stated there wasn't anything he could do and asked if I would like to speak with the Manager and I said yes.
He stated that the manager would call me right away. I have not received a call yet from the manager, so I went there this morning to talk to the manager and they said he was out. This tells me they don't care about the customer and there is no customer service. I will wait until Thursday.
I will not do business with Rooms To Go any more and I also will let every one I know about your service.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 4/2/09 I went buy to Rooms To Go in Houston Texas (Willowbrook Area). I was also ripped off and lied to by Rooms To Go. I cancelled my order within 10 hours of attempting to purchase a living room set. I gave $500.00 down pament with a personal check. I had adviced the sales person that i had recently bought a new house and at the time of the purchase i did not have my current new address. He told me it would be okay for me to call him as soon as I got home and for me to call in my new address. Well when I did as told I was being told that they would have to charge me an extra fee for change of address. When I asked to speak to the manager, Chris was very rude. He told me a different reason for the extra fee...He said it was because the delivery had different taxes...I told him this was the most ridiculous thing I had ever heard. Taxes are all the same in Texas! So I cancelled my order and I was told my personal check would be returned to me immediately. I told them I lived one block away from them and I said I would pick up my personal check or put a stop payment on it...Rooms to go assured me that i did not have go through all that trouble... I trusted these people... WAS I WRONG... They cased my personal check... AND NOW I HAVE TO WAIT 30 days until i get my $500.00 dollars back... WORD OF ADVICE DONT TRUST "ROOMS TO GO." And when i attempted to call the Manager Chris...he is refusing to accept my phone calls.!
Damaged freight - delayed delivery
Where should I start. I purchased a new twin bed with trundle and 8 drawer dresser with mirror for my 13 yr old at RTG Kids. The I purchased a dresser, 2 night stands and a mirror for MY room in the Adult section. First of all they charged me 2 different delivery charges because "they are 2 different stores under one roof". $170.00 total and I was told they had to do that because they would have to be delivered on separate trucks. (Mind you I paid for express delivery so I could get it on Monday) Well... they came on 1 truck. Fine. I'm still hashing that one out. I get home that evening and inspect the furniture and it has HUGE dents, gouges, scratches, some greasy marks that can't wipe off etc. I called the next day to complain. (I didn't pay for scratch and dent so I don't EXPECT scratch and dent). They tell me they can come and exchange the stuff but won't be able to make the delivery until Aug 26 between 3PM and 7PM. They called to confirm around 4PM saying that they were delayed a little bit and would be there around 6:30 to 7:30PM. I never heard a thing from them so around 9:30 I got my daughter to be and went to bed myself. To my shock and amazement I am awakened by a phone call at 10:45PM and it's the delivery driver telling me he's out front. Mind you I have to be up at 5AM to get myself and my daughter ready for school and work (much like MOST normal working class families) so I told him to take the furniture and drive it up his rear or back to the warehouse it was his choice.
Well... I call the [protected] number today to complain, YET AGAIN and was told the NEXT nearest available delivery would not be until Sept 6. I argued a little about that and they finally were able to give me a delivery appointment of Sept 2. When I asked what they were going to do about compensating me for the time I've had to miss work making the appointments I was told they would not refund the delivery charges until I received my replacement furniture and was "satisfied with the purchase". Again... remember... I paid 2 delivery charges when all the pieces arrived on 1 truck. I am appalled by the HORRIBLE service I have gotten from Rooms to go!
We ordered A Cindy Crawford Bedroom set from Rooms To Go back in MAY of this year 2008. We have had 3 deliveries total and still not satisfied!
I spoke with the Rep and told her I wanted the Media Chest replaced IN A BOX like the original. “Sure” she said.
Well, NO! It came “bubbled wrapped.” And YES the item was damaged AGAIN.
I patiently spoke again with another REP and made the same request. Please send the item in IN A BOX like the original, this time the item came wrapped in a moving blanket in the corner of the truck. Ironically I live 5 minutes from their Distribution Center.
There was 1 nighttable where the drawer didn’t close. They replaced that one and it was somewhat satisfactory.
I also purchased a “Mosquito Net” that accompanies the Bed Set and it was mis-stitched by the factory, they said a technician had to come to the home and look at it. He said it was defective and we have yet received the item.
One bedpost seems to have termites or some kind of insect because there was dust accumulating in a specific area.
And we DON”T have termites. The sawdust was coming from the inside of the closed and sealed post. They have yet to send out a tech.
Is Cindy Crawford aware of what is happening with the furniture that’s promoting her name?
I am beginning to think that they are taking items from their “Damaged Warehouse” and resending the same patched-up damaged items to other customers.
The Customer Service rep are not friendly if you have a complaint after another.
I left a message to speak with a Manager and I am still waiting.
While I wait I will speak with the store manager.
Horribly delivery time, no stock availability
Geez. Don't ever buy from these people by visiting the showroom floor, it is a waste of time. They have NONE of their products in stock, we looked at multiple items and asked "how soon can we get this?" and everything was 6 to 8 weeks out. It has been 8 weeks since I ordered the furniture, and today I received a call that my delivery is still 2 weeks away!...
Read full review of Rooms To GoFraud
The sofa that I bought from RTG for $1144.00 is junk. I complained in the first 48 hours. They brought a second sofa in worse shape weeks later, took the cushions off it, put it on the first one, and left. The technician that came out documented the problem and said if it got worse to report it. It got worse. THE CHEAP FOAM COMPRESSES TO LESS THAN 1/2 IT'S THICKNESS WHEN YOU SIT ON IT, AND THE SPRINGS COLLAPSE. YOU LITERALLY ARE SITTING ON A THIN PIECE OF FOAM ON TOP OF BROKEN CUSHIONS. This is their Patrizzio sofa, one of their best leather ones. It felt firm and supportive in the store. It is junk in less than 4 months, and is torture to sit on. The tech was sent out again, despite corporate insisting there is no warranty. The tech tells me he reported the problem. The corporate report from the tech reads "customer preference issue" "meets manufacturer's specs". The tech claims he did not write that. The store manager calls the tech a liar (Buford store in GA). Store demands a new tech to support my claims comes out. They schedule for July 3rd and are a no show. Corporate notes say they notified me that no tech could come out to my area until after July 7. Now they say not until July 17th, and a senior tech must come out. I am asking what the point is if they changed the notes of the first tech! Obviously this is fraud and harassment to document there is no problem and/or no warranty. I now am paying for a $1144 sofa that we cannot sit on without sinking down into the springs!
Damaged furniture
On April 12, 2008 at approximately 9:00 am, a RTG delivery driver parked a fully loaded 15-20 Ton truck on my concrete driveway to unload furniture. Although I met the driver as he was getting out of the truck and asked him to move the truck to the street for unloading, he replied it doesnt state unloading from the street on the sales order. I advised him...
Read full review of Rooms To Go and 5 commentsSold me a mattress with bed bugs in it
Rooms to go sold me a mattress with bed bugs in it. When I called to complain about it, I was told that all mattress have bed bugs in it with the exception of foam mattress and I told the supervisor to put it in writing. But of course that was not about to happen. I bought the entire bed room set from them and they won't come and get this nasty mattress. I am forced to pay someone to remove this mattress and now sell the bed room set that I bought from them. I am groused out.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a bed from rooms2go, the bed came 3 months after I got it and I noticed bedbugs on the bed frame 2 months after I got the bed. I called them to come and they sent some guys to come look at it of which they agreed it must have been with the bed and they will come back to fix but I never heard from them. Now they the bug is a lot and no one can sleep in the room anymore. I have called them severely about it and they keep telling me they can’t do anything about it. I need to sue a law suit against them. Please I need to know how to go about this.
I bought a bed from rooms2go, the bed came 3 months after I got it and I noticed bedbugs on the bed frame 2 months after I got the bed. I called them to come take a look and they sent some guys over. The guys claimed the insects where not bedbugs and they agreed to come back to take the bed away but I never heard from them. But they where indeed bedbugs, Now the bugs are a lot and no one can sleep in the room anymore. I have called them severely about it and they keep telling me they can’t do anything about it. I feel so sad and deceived and I need to file a law suit against them. Please I need to know how to go about this.
Yup, I have bug bed past 2 yrs till now got it itching bad. I figure find out, got sheet new they gave me coat me 59.99 for comfort 6 pice of 2 pillow case free, also cost me cover sheet gueen Matt protector also. I'm so shocked under mattress cause bug sudden spread upper to sheet. I was wondering why my so itching. I check out on end the bed, found end front of me spot so many bugs . I'm freak out sheet spread already and I check pull out of comFort basket out and my son n I saw crawling bug end by my.foot got bite it. No wondering why cause it immediately than u expected. Pls check out keep eye on it. I'm gonna call BBB... better act to find out. I went to room to go. I showed them pictures of bug look bad. Geez. Wanna to share to show but how to put pix.. dang won't work pull out attached. Disppointment. Find way to call BBB check out. Sigh. Bed news about ROOM TO GO.
I purchased a mattress from rooms to go in 2010 and ran into the same issues. Each time I got in the bed I was eaten alive. At first I was unsure what was happening so I left the house in the middle of the night to go to the emergency room. My legs were red and swollen so I though that maybe I had an allergic reaction. I noticed that as I sat waiting in the ER that the redness and itching had subsided so I decline treatment and returned home. When I returned to the bed, I had the same issue so I decided to sleep in the spare room (no problems there). The next day I contacted Rooms to Go (local office) and they told me that was not possible; I had bed bugs before the furniture was delivered. After arguing with the Manager, he sent someone out to look at the mattress. The young man that came out clearly saw the bed bugs in the mattress and used a knife to cut some out as samples. I received a call from the store to tell me that bed bugs are not covered and the mattress will not be replaced. I even called the home office and received the same response. My only saving grace was that the repair man had made holes in the mattress and I refused to accept the mattress. It was at that point that they had to replace it.
I just bought a mattress set from Sears, and was eaten alive by bed bugs. I called them to come and get it, but they refused to do so for several days. I called Orkin pest control who told me to get the mattress set out of the house immediately. After several hours of frustrating attempts to get a clearance from Sears to move the bedbug infeasted thing to the front porch, I was literally itching all over my body. My foot was swollen from bites. Most frightening experience of my life. Now, my house is infested, and all Sears has offered is $80 to cover spraying. That amount wouldn't cover the cost to spray even a closet. Orkin said it will cost in the thousands to deal with the issue. After hours of trying to get in touch with the legal claims department at Sears to file a claim, I have decided that I need to call our attorney. Sears delivery manager won't return my calls. I had to ask one woman 10 times to put me through to her supervisor, who didn't listen to anything I told her about the bedbugs infestation. After I finished, she said, "So your problem is a sagging mattress." I told her that she didn't listen to anything I said. Then, I asked for her manager, who quickly offered me $80 for pest control (What a joke!), a full refund, and NO immediate removal of the mattress. I finally got ahold of a woman who said their warehouse was giving me the okay to remove the infested thing from our home. I'm sure this is just the tip of the iceberg in settling this situation. DON'T BUY MATTRESSES FROM SEARS!
I bought a mattress from them last year and started getting bitten by something. I thought that it was fleas from my cat that had all of a sudden had gotten fleas, who, by the way, has never been outside! When it got cold outside the biting went away. As soon as it warmed up, the biting started again. I just realized that it could be bed bugs from the new mattress and I'm freaking out! I've never had bed bugs until they brought that new mattress and box springs in! Now what?
You definitely should not sell infested furniture to anyone! Then you could be held liable!
Go to BBB.com and file a complaint with the better business bureau. If I were you I would try to look for an attorney. Because if it's still in your house, and you own your home, you will just end up paying even more if they have traveled from the mattress.
Another question, was this the manager or the owner? Is there another store that is the same store that you could call to get info on how to submit a formal complaint and speak to someone higher up? Sorry, I don't know if this is a big company. But even with one other store, you might be able to call them and get info. I wouldn't even call, I would just go in there.
And if the jerk won't do something about it then you just need to find out what car he/she's driving and give them to him :) maybe then he'll understand. I am slightly kidding, but only slightly. That's a last resort.
ssppff! All mattresses have bed bugs? What country is he from?
Please do not sell your infested furniture. It will only make the spread of bed bugs worse. It's a world wide problem right now andthe more they spread, the more likely you will get them again in the future. Can you imagine some family with children, just making budget going through an infestation? Bed bugs are not only found in furniture, but common public places at this point. (restaurants, doc offices, hospitals..) Going through an infestation is very difficult, has nothing to do with filth. If you can prove you recieved infested furniture, try and go about it legally. It takes time and I wish you luck. But PLEASE don't sell infested items.
There was nothing they could do to help me
We called concerning defective wedge that was purchased along with console loveseat & queen sleeper, 7/07.
RTGO representative came and inspected wedge and agreed it was defective and stated he put in a request to have replaced and we would be receiving a call on 3 days when item would be delivered.
Saturday, 6/28/08, I received a call from RTGO and was told the item could not be replaced because item was no long available and there was nothing they could do to help me.
I can not believe that a furniture company as big as RTGO can not replace and piece of furniture that is less than one year old or give me some other alternative for my inconvenience.
Please reply to be ASAP, I am along time & loyal customer to your company and feel this could have been handling better.
Blanche Copeland
18936 Duquesne, Dr
Tampa, FL 33647
Telephone: [protected] (C) 505-0842
The complaint has been investigated and resolved to the customer’s satisfaction.
They don't keep their words
I purchase a Love seat, a Chaise, and four set of dining chair from Rooms To Go, in Sept 06. From the point of contact and the end of the sale, the salesman demonstrated the benefits of getting the 3 year fabric protection plan. He even took his pen out and wrote on the sofa, same fabric as the sofa I own. To my surprise it was removing with the cleaner liquid that was provided to me when I made the purchase. I can't not remember his name, but he explained to me that with this fabric protection plan, if there is any food or drink stains that wouldn't be remove, that either Room To Go will fix it or replace it. Call customer service they sent a Technician out, he remove some of the stain but not all of it, told me to get it professionally clean. Which I did and cost me $140.00. Then another Technician came out and told me to keep the receipt so that I can reimburse from Rooms To Go. Got a call back from customer service telling me that they can't do anything for me? After going through will all the process that the customer service told me to do. I get nothing in return, they got my business and they won't keep there word on the fabrics protection plan. They offer a 3 year protection plan and yet they do not even follow through with it. Just giving me the turn around. The salesman even uses my little as selling tools to demonstrate it will be best if you use it because kid will be kid.
All that's said, Rooms To Go is dishonest to their customers. To offer a product and don't follow through with it. Not explaining the protection plan to it entity. Giving customer the turn around. I am a very patience person and do not waste time on this nonsense, but to spend almost $2, 000.00 on their product and in return getting the door. I want everyone to know this and not to purchase anything from Rooms to Go or buy their warranty, it's a SCAM! You can find better quality else where.
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible store
My dealings at the Rooms to Go in the Woodlands TX store was horrible... I bought 3500.00 dollars worth of furniture’s with the understanding that the furniture would be delivered by a stated date. Both the sales person and manager agreed and promised that my furniture would be delivered by the given date.
I gave the sales person my % down in the form of a check. The wait to process the order was almost 2 hours. The excuse was, the sales person was new and the office staff was new. The manager repeatedly had to be called during the process of my order. I was told by the manager that he would call me the next day with confirmation of the delivery date and time.
The next day arrived and I stayed home by the phone awaiting a call from Rooms To Go, guess what, no call. I checked my checking account and the deposit to Rooms To Go had already been taken out of my account. I truly felt at this point that something fishy was going on.
I went to the store the following day. I spoke with a different manager. He said the original sales person and 1st manager had no right to promise the delivery date that was stated, that this was totally impossible... My reply was to cancel my order and to give me my deposit back. This manager said that they would cancel my order. (I was with in the 48 hrs). But I would have to call the main office and request my money which would take 4 to 6 weeks...
I called customer service and received a «I’m sorry but that’s policy". So now I have no new furniture, no money to put down. And when I went to another store my credit report shows the Rooms To Go credit and my report looks like I am over extended.
It’s been 4 weeks, still no money from Rooms To Go. The sales person and 1st manager were total liars just to get the sale. I truly believe they thought that when my deposit was processed and out of my account that I would not back out of the deal. The 2nd manager was a total condescending ***. And the customer service person sounded like she was suffering from a Prozac overdose.
If you do not heed my warning and stay away from Rooms To Go, be smart and put your deposit down with a credit card so you can stop the transfer. Remember you only have 48 hrs to cancel your order, or you will be stuck with having to deal with these ###s.
When I was leaving the store after I had bought my furniture, there was what I thought at the time to be a crazy lady in there who was being escorted out of the store. As she passed each customer she would say "Don't buy at Rooms To Go, they will ***". Hindsite shows no truer words could have been spoken..
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam warranty!
We bought a very expensive Pillow Top Mattress from Rooms To Go. We also purchased the maintenance agreement. We had the bed approximately one year when we called them because there was a problem with the mattress. They sent out a supposed technician who's report was that the bed had been abused. This was crazy! Approximately one year old and my son and...
Read full review of Rooms To GoMandatory delivery!
Beware of mandatory delivery with "every" purchase. After visiting rooms to go in metairie, la, I finally found two small pieces of furniture for which I had been shopping for over two months. After ringing up my purchase, the salesperson itemized the charges, including a mandatory delivery fee of over $50.00, which brought the total purchase amount over my...
Read full review of Rooms To GoAbout Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click up if you have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone numberInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click up if you have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go headquarters11540 Highway 92 East, Seffner, Florida, 33584, United States
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