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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Rooms To Go reviews & complaints 968

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11:40 am EDT
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Rooms To Go full bed with side rails, full bunkie and matt protector

I bought the full bed for my daughter on 9/15/2017 to be delivered on 9/28/17 not only the bed was delivered to the wrong address but couldn't be delivered any earlier than 10/17/17 A month and 2 days after. Employees at the phone were rude and told me there was nothing they could do about it. I understand the demands after hurricane Harvey but what is unacceptable is their customer service. Just horrible! My order number is 7270672.

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11:45 am EDT
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Rooms To Go i'm complaining about my sofa

Dear Sir:
I purchased a Aberdeen sofa & Aberdeen Loveseat 2 PC in May 2016. I've had this sofa a total of one year and half, and my Sofa has problem with fiber of the cushions when we sitting down this fiber very disturbing and painful, it's bump up so clear & bad you can feel it touching your skin & it's painful and it has only been 6 months, i called rooms to go to check it out, they sent someone & reported that this set must changed, then your company replaced it with another one, after that, same problem happened again but worst you can feel it when you pass your hand over the cushions all the way badly, so we called again but this time i moved to Texas with my husband. I can't say that this issue are from to much usage of the Sofa because no one is at home but me & my husband.
Therefore, I called Rooms To Go in August 2017 about the poor quality of my Sofa and I was told that they would send a Technician out to take a look at my complaint and he came out and the Technician sat on the sofa and talk to me and I shared with him that while I was in the Rooms To Go Store in Atlanta, GA I ask the salesperson if the Sofa was good quality and said yes and that was a lie.
So, the Technician told me that he can wrap it to prevent that fiber from harming us when we sitting down, i told The Technician "sorry this is not the solution for this issue, my Sofa will looks so bad & cheap and wrap with black cheap roll"?!
Moreover, the Technician told me will report my willing of replacing it with another one or take it back to rooms to Go to fix it.
so, I received a call from Room To Go so and I was told that we can't replace it, this is the only way to help you by wrapping it.
i thought i can trust Room To go for purchasing from them, i'm in shock right now and one thing I know we would never purchase anything from Rooms To Go again. I felt like Rooms To Go did not care about my concerns of the poor quality of the product I received from them.

Omar
10/3/17
dr.[protected]@gmail.com

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7:40 am EDT
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Rooms To Go dining room table

I want to make a complaint about the quality of my 6 dining table chairs. Purchased at room to go. We are rarely siting at the dining table as we are using our apt as a secondary residence and eating outside most of the time. We had a new AC installed so the humidity is not an issue.

I am expecting a exchange or an amount to have them redone . They were purchased 3 years ago

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4:46 pm EDT
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Rooms To Go living room couch

Purchased a nice living room couch ottoman built by American furniture manufacturing, paid over 2000 dollars for sofa. And over 400 dollars for extended warranty, now it's only 1.5 years and seams. Are all coming apart on cushions. Threads are running on seat to find out that the 400 Dollar warranty does not cover [censor] ! We were told it was covered we purchased extended warranty which was the only reason we agreed to pay for it . Bottom line is rooms to go furniture is cheap crap that is way over priced and extended warranty is a complete rip off ! We will never shop rooms to go again and will post on face book to all friends to go elsewhere. I am Extremely very unhappy customer

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1:33 pm EDT
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Rooms To Go veneto "leather" couch

I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" is wears through in less than 8 weeks in the seat. This is actually my third couch from Rooms to Go because of the same issue. Obviously they are not using "top grain leather" but either bonded leather or some other kind that does not hold up to even the slightest use.

Their customer service told me there is a 6 year warranty on the leather. But when I sent in pictures they said they only warranty peeling and cracking. They don't warranty the fact that the entire top layer of the "leather" has disintegrated. I even purchased their useless "Force Field" leather protection that the sales person informed me would give me 3 years of replacement warranty should I experience any problems.

Both locally and corporate, Rooms to Go has been no help in fixing this whatsoever. I would recommend NEVER buying anything there, especially their "leather" couches.

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6:06 am EDT
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Rooms To Go delivery service damaged furniture

Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! That's a whole month and we've received a bill for things we can't use! I've called customer service they keep coming up with excuses, I then asked for a refund was told I needed to call store! I called the store and asked to speak with a manager, I was then asked for call back information never received a call! I called the next day spoke with an associate who had an attitude very rude. I spoke with manager and told her I wanted a refund, they didn't have to wait for our money why do we have to be given delivery dates that weren't fulfilled, told we have to keep waiting because no one inspected the furniture before packing and delivering it, why do we have to live out of boxes because they didn't deliver usable good furniture, we've had all 3 pieces just sitting in our garage taking up space! She told me if I got a refund I'll be losing out on money because it was a package deal and I can't return the bed, all she can do is refund the delivery charge? I'm sorry but we received a bill for furniture we can't use! Moving our schedule around for these delivery dates that never happened, given the run around& attitude we deserve a discount!

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11:38 am EDT
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Rooms To Go delivery/customer service/eric church bedroom set

Over the past month we purchased: a leather living room set, complete with tables, lamps and rug; 2 leather reclining chairs; a twin over full bunk bed with a dresser; an Eric Church queen size 7 piece bedroom set. We had everything delivered minus the Eric Church set on 8/23/17 with no issues, the delivery team was awesome! On 8/30/17 our bedroom set was to be delivered, the delivery showed up - no pre-show call like the other one, just a knock on the door. The bed was brought in first and put together, and then the one guy informs me that the headboard is smashed at the top on the one side. I asked him why was it put together. His reply was that they would come out and exchange it. Didn't make sense to me. Then they were bringing in the dresser and had to stand it up on end to get into the bedroom. This is when I noticed that there was mold all over the bottom of this piece. Before they could put it in our bedroom I told them to please get that out of my house, I did not want any mold spores being spread about. They proceeded to put it in our bedroom! Again I told them they needed to remove this piece, and was told that the one guy would need to go call customer service. While he went to the truck the other guy brought in both night stands and had me look to make sure they were good, which they were. I then asked him if the other guy got a hold of customer service because that dresser needed to leave! He told me the other guy would be in to talk to me. Unfortunately when the second guy went out to the truck they both got in and drove away. Unbelievable! I never even saw any paperwork during this delivery. By now my husband came in and asked what was going on and after explaining what they had just done he jumped in his truck to go get them to come back. In the meantime customer service calls to find out if I was satisfied with the delivery...are you kidding me? I told them what was going on and they called the delivery dispatcher and he started calling me. His driver would not even answer the phone. Eventually he had another truck come by later that day to pick up the dresser. I had the dresser moved into our front yard in the meantime..did not like the idea of those mold spores hanging around! After much back and forth we decided to have the whole set picked up and have our money refunded. Well here it is 9/9/17 and still waiting to get it picked up...my husband is ready to put it in his truck and drop it off at the store where we bought it! I have had another set delivered from another store and have these pieces placed where we have room...not a pretty sight for a brand new home! Customer service on the phone has been poor at best, I have encountered some truly rude people! I am thoroughly upset that after spending over $10, 000.00 I am getting the run around to get this furniture picked up. I didn't buy moldy furniture and at this point I would hope they would want to resolve this issue.

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Rooms To Go king size mattress encasement and protector

I have purchased thousands of dollars of furniture from the Baton Rouge Rooms to Go located on Siegen Lane. On Labor Day weekend my wife and I returned to purchase a king size mattress and box springs. The salesperson persuaded us to also 'try' the $149 encasement and mattress protector. All of our purchases were delivered the following Wednesday. Upon arrival we examined the mattress encasement and protector and decided that it was not what we wanted and my wife attempted to return it the very next day. She was greeted by an individual identifying himself as the store manager by the name of Jody Catalano. He immediately advised my wife that the company had a 'No Return' policy. She explained that the encasement and protector were not what we wanted, at the time of sale we were not warned of the no return policy, and that she was returning it within 48 hours. He was rude, abrupt and condescending. I visited the store Saturday and met Mr. Catalano who again declined to accept the return. He declined to give me the name of his supervisor. I left the 'product' with Mr. Catalano even though he insisted that I had to take it with me.
First, it is inappropriate to have a 'no return policy' without advising the consumer prior to the point of purchase. (It only appears on the receipt after the purchase.) Second, it is a foolish business model to lose a customer for life over a $149 product. Finally, the unprofessional approach taken by Mr. Catalano reflects poor training and a lack of 'people skills'. For the record, it has cost me $149 to learn that I should never do business with this company again. I now consider it money well spent. Of course, I will pass along my experience to all family, friends and employees to warn them of the trap that awaits them if they do business with Rooms to Go. For me, it will now be "Room No More!"

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8:11 pm EDT
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Rooms To Go management

On 9/3/17 I sent my in laws to your store to purchase a mattress and sofa, I had a great experience with a salesman there so I told them to ask for him. He was able to help them with mattress purchase was not able to help with the sofa because he had been moved to another area. (What)? He sold me a sofa a few months ago. I would have taken my business elsewhere but they remained there. Good management would have allowed the janitor to sale the sofa before they would have lost a sale over something that silly. I have a house full of your furniture and that's a good way to lose my business and others I know!

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3:19 pm EDT
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Rooms To Go couch and loveseat

I have bought a lot of furniture at this store in the past but I'm not sure I will anymore. The loveseat and couch are not even two years old and they look ten. Not to mention I am still paying for this with you. There is a spot on each where it looks worn and whatever the material is, is peeling off. One recliner side on the loveseat is slanted and you cant sit straight in it. We have no young children or pets and no way should this be in this condition. Please contact me as soon as possible regarding my account and issue.

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3:14 pm EDT
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Rooms To Go terrible customer service, broken items and lies

Dear Jeffrey Seaman:
I am writing to tell you about the horrible experience we had with your company. My goal is to not simply complain in the hopes that something may come out of it for us, because quite frankly, you company has lost our trust. It is my hope that by writing this letter, you will make the necessary changes within your company to prevent someone else from having the same experience we did.
We initially had a good experience with Rooms To Go when we bought a kitchen table, chairs, end tables and a coffee table from your location at 2846 Medical Center Parkway in Murfreesboro Tennessee. My wife and I recently moved in from out of state and bought our first new home. We were pleased with the service we received so we decided to take our business to your company again when we decided to buy a curio cabinet.
We purchased the cabinet on July 28th, 2017 with an expected delivery date of August 9th, 2017. When our new cabinet arrived it looked terrible. The wood was dirty, the glass was filthy and had dried water droplets inside. The base of the cabinet had a piece missing exposing raw wood, two of the legs looked as though they had been sanded down, the area above the doors had several dents and the doors did not line up when shut. We pointed these issues out to the delivery driver who told us to call the 800 number and request a technician because there was nothing he could do about it. We called the 800 number as instructed and were told that it could not be fixed because of the exposed wood and that a replacement would have to be sent out. We arranged to have the replacement cabinet delivered on August 18th, 2017 between 10am -2pm.

I received a text message from Rooms To Go on August 16th, 2017 stating that our cabinet would be delivered between the hours of 4pm – 8pm. We then had to rearrange our plans in order to accommodate the new time all the while trying to be understanding and as patient as possible. On August 18th, 2017, the day our cabinet was supposed to be delivered, I received a phone call from your dispatch center around 5pm who told me that the delivery driver had hit some traffic and that they had to adjust our delivery time to between 6pm – 10pm. We then had to cancel the plans that we had delayed earlier in the day. As 8:30 pm rolled around, I grew concerned that our delivery may not arrive. I called the store and spoke to the sales associate, Matthew Irons, who sold us the cabinet and he told me that he did not have access to the delivery system. Matthew also told me that he had spoken to the manager, John Evans and asked that I call back the following day after 9am if there were any problems with the delivery. So, we waited another hour and a half, after waiting all day and canceling our plans and NO ONE SHOWED.
The next morning, I called the Rooms To Go location where we purchased the cabinet to speak to Mr. Evans and was told that he did not come into work until 12pm. Shortly after 12pm on August 19th, 2017, I drove to the Rooms To Go location where we bought the cabinet and asked for Mr. Evans. After waiting several minutes, we spoke briefly and he told me that Matthew had brought him up to speed and about the difficulties we had up to that point. Mr. Evans asked me to wait while he got to the bottom of what had happened. I sat in the showroom for an hour and a half (I actually timed it) before Mr. Evans returned and apologized for the wait. He explained to me that he had been in contact with the head of the delivery department and that our replacement cabinet would arrive on August 22nd, 2017 between 10 am – 2pm. Mr. Evans also said that he wanted to hear from me when the cabinet was delivered an offered to refund our delivery charge (he was the first to do this). Mr. Evans also said that I had his word that our replacement cabinet would be delivered this time.
On August 22nd, 2017, we again waited for the replacement cabinet to be delivered and once again our time was wasted. No phone call, no text message, no delivery. I then called the Rooms To Go location and asked to speak to Mr. Evans but was told that he was not working that day, which was to say the least surprising as he wanted me to call him when our replacement cabinet was delivered. This in fact, was the second time I was told to call Mr. Evans during a particular time just to find out that he was not at work.

After speaking to an employee at the store about the difficulties we were having, I was transferred to another manager John Ware. I expressed my extreme dissatisfaction with the broken cabinet we had received as well as terrible customer service experience we had received. I also explained to Mr. Ware that Mr. Evans had assured me that our replacement cabinet would be delivered. Mr. Ware apologized for the terrible experience we had had and recognized that Rooms To Go had violated the trust. Mr. Ware offered to credit our credit card for a portion of what we had spent on the previous furniture items that we had bought. I explained to Mr. Ware that while I appreciated that, we were not looking for a discount, what we wanted was the cabinet that we paid for in good condition. Mr. Ware told me that he would contact the delivery department and get to the bottom of the issue and that he would call me back. A short time later, Mr. Ware did call and said that he thought the cabinet might be delivered on August 28th, 2017 but did not have a timeframe. Mr. Ware said he would call me the following day after 12pm to confirm.
On August 23rd, 2017 after waiting for four hours to hear from Mr. Ware, I called the Rooms To Go location and asked to speak to him. I was told that Mr. Ware was not working that day but that I could speak to Mr. Evans. Once again, I was told to call and ask for someone who wasn’t working that day.
Mr. Evans explained to me that when I visited the store on August 19th, 2017, he had an email exchange with someone in delivery and that he thought that his email had been sent to other staff members but apparently it had not. Mr. Evans told me that he had “dropped the ball” and that he was very sorry. I asked Mr. Evans about the delivery date for our replacement cabinet and he told me that it should be delivered on August 28th, 2017 but that he did not have a timeframe. Once again it looked like we would spend the day waiting for Rooms To Go to fulfill their promise.
On August 25th, 2017, I received a text message from Rooms To Go confirming our delivery for August 28th, 2017 but no timeframe was provided. On August 27th, 2017, I called the automated delivery line and found out that our delivery was scheduled between the hours of 10am – 2pm.
On August 28th, 2017 at 1:45pm, the delivery truck arrived and two men promptly removed the broken, filthy cabinet that had been sitting in our home unusable for the last 20 days. As they unboxed our replacement cabinet, they noticed that the wood on the bottom was split. Obviously, we refused the new broken cabinet as an exchange for our existing broken cabinet and told the driver to take both back. The driver REFUSED stating that he had orders to pick only one cabinet. While the driver and I debated back and forth, the other delivery employee used a pen to color the exposed chunk of wood. He then told me that the cabinet looked fine and that we should just keep that one. No attempt was made to address the dents in the wood, the sanded down legs or the doors. I then explained to both of the delivery employees that we would not accept another piece of broken furniture and the driver responded by saying that his truck was full and that he would not have room to take both cabinets with him. I told the driver that I had been told by both Mr. Evans as well as Mr. Ware that if the replacement cabinet was not to our liking, to refuse the delivery. He responded by saying, “I don’t know what to tell you, but we’re not taking both with us”. I told him, “Fine but if you leave it here, I’m going to load it in my truck, drive this thing to the store and tell them to unload it and give me my money back”. After some apparent pondering, the driver said that they would load both cabinets and return them (I guess he had room after all).
After this terrible experience, I called the Rooms To Go location and again spoke to Mr. Ware who apologized for our experience and added that he would make sure that our credit card was credited for the return. I explained to Mr. Ware that my wife and I are both active on various forms of social media and that we would be warning everyone we could about the way that your company does business.
In conclusion, we moved from out of state and found a company we thought we could trust and we were wrong. We trusted that you would deliver furniture that was “showroom quality” per the purchase agreement and you failed. We fought through the quagmire of a so called customer service system where no one is accountable and you let us down. We were told to call during certain times just to find that the person we were supposed to talk to was not there or that a delivery truck was full when it wasn’t but found that you lied. As I wrote in the beginning of this letter, I don’t want anything from you, you have lost our business for life. It is my hope that you address these issues so other customers don’t have to endure the terrible products, lack of customer service and lies that we did.

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DollarStretcher
, US
Dec 08, 2017 7:00 pm EST

Rooms to Go customer service replying two months later isn't good customer service.

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Rooms To Go
Seffner, US
Dec 21, 2017 11:18 am EST
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While we certainly understand your hesitation in regards to the reviews that you have seen online, we can assure you that our offices are aware of these concerns and are trying to address them appropriately. However, with that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. While the number of complaints may be a small representation, it is still too many. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Should you have any further questions or concerns, you may reach us at TellUs@RoomsToGo.com.

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Verla
, US
Sep 23, 2017 8:18 pm EDT
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On September 1, 2017 I purchased a living room reclining sofa, stationary love seat, glider recliner chair and 2 mattress box spring sets. I had bought a new home and signed the papers on September 15th. My delivery was scheduled for September 16. As promised I received my products BUT they delivered a sofa that was as far from what I ordered as you can get. The driver had me sign a paper that the wrong piece had been delivered and told me the exchange would take place on the 23rd. By the 21st I was getting worried that I had not heard a word from anyone regarding the exchange.so I placed a call to customer service. I was promptly told that I should have called to let them know the situation because they had no record that I had received the wrong piece. The driver had said the paperwork would take care of it and I did not need to do anything. Also I never received a copy of the delivery ticket. I had also told him that the exchange would need to be before the 26th as I needed to go back to my previous address for three weeks for doctor appointments, etc. and no one would be available to accept delivery.
Well the first lady I talked with in customer service was nice and gave me an exchange date of September 28th but could not give me a time frame. I told her I need the exchange to take place after 3:00 in the afternoon and no one would be available to accept the delivery before that time. By this time I was totally frustrated and asked to speak with her supervisor "PAT". I tell you this woman was the worse customer service person I have ever encountered in my 70 years of age. I HAVE NEVER TALKED TO A MORE RUDE PERSON IN MY LIFE. She would not work with me on the time factor at all and changed the exchange to October 4th. She said the first lady was wrong on giving me the 28th or 29th as exchange dates. I totally lost my control with her attitude, and I apologize for that, but she would not even give me a morning or afternoon time frame. My daughter said she could take off half a day work to be here but it would need to be in the afternoon after 3:00. I will be 4 hours away and cannot drop everything (doctor appointments I have had for 6 or more months, etc.) for an exchange that may or may not take place as promised. What am I to do? All I am asking for is a delivery after 3:00PM !
I also promised "PAT" that I have all intentions of notifying The Better Business Bureau of the series of events leading up to and including my conversation with her.
Your customer service department badly needs a refresher course on how to deal with people and how to make a comprise that is workable between your company and the customer. I was taught that the customer is always right so I guess that is no longer true.
A Very Disappointed Customer,
Beverly Glenn

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Rooms To Go
Seffner, US
Nov 02, 2017 8:00 am EDT
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Replying to comment of Verla

Beverly; I am disappointed that you haven’t received the service you deserve! We’d love to help out in any way that we can, just shoot us an email with the details and order info to Tellus@Roomstogo.com.

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5:26 pm EDT

Rooms To Go refuse to acknowledge damage they did

We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and adjustable frame delivered. When delivered they cut the leather frame, left it with the head and foot in the upright position with a huge gap between the 2 pieces of the frame and not able to lower either as well as broke the welding on our canopy on our bed. The delivery guys told me to call and report it all and that a service tech would come out and take care of everything. They even stood up on the new bed to look at the canopy. I immediately called the customer service line and reported ALL of this. They arranged for a service tech to come out and "fix everything. I even called the local store where we made the purchase and spoke with someone named Joanie Lee who I told this all to. When the tech arrived he said he could not fix the canopy or the frame. He took pictures of the canopy and delivery of a new frame was set up. When the new frame was delivered they also did not know how to set it up and left it again with a gap between the frames, wires hanging out of the bottom, parts not attached and told me that it was ok to report them because they are just contracted. I called Christian (who was very helpful) at the local Rooms to Go store and we went down a step to another frame. That frame was finally delivered and left with a hole in the fabric and barely connected together because one of the delivery guys was in a hurry (his words). I called and ANOTHER service guy came out. He stitched the hole in the frame and made sure the frames were connected and wires underneath were secured. I pointed out the canopy - AGAIN and he said that it was in the system and should get taken care of. Each and every call I have made to customer service I have discussed the canopy and was assured it was being taken care of and I would hear from someone the next day. This has been going on for 2 months and is past the point of ridiculous. I called the corporate office today and was told that I did not report it within 72 hours. That is simply NOT TRUE! I did tell every customer service rep as well as Joanie Lee at the local store about it from my very first call. The fact that you did not send a service tech out to look at it immediately is not my fault. I actually begged for a tech to come out immediately so that we could have this addressed. I have told the customer service rep in each and EVERY call that the initial delivery people broke the wielding on our canopy. This customer service has absolutely been the worst that I have ever experienced. We were first left with a bed and frame that we could not use at all for 2 weeks while waiting for a replacement because of a very bad delivery and setup. The way that this has been handled from the very beginning has been very unprofessional. Now to be told that I did not report something is ridiculous when I immediately made the call about all the things wrong including the canopy. I am totally amazed that Rooms to Go has such little regard for their customers to treat them this way.
I would like this to be resolved as soon as possible.

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4:27 pm EDT
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Rooms To Go insurance warning

I paid $169.97 for insurance on my living room suit. I purchased a Cindy Crawford couch, swivel recliner and love seat. All pieces recline. Since this was such an expensive suit (I paid cash) I agreed with the sales rep that I should purchase the scotch guard protection and the insurance coverage. I was led to believe if the suit gets stained for any reason the insurance would cover having the suit cleaned, since it was protected with the scotch guard and having the insurance.
I was told today that I should have the suit cleaned by a professional. I said don't you set that up since its covered by insurance. She says no ma'am the only thing the insurance will cover is for us to spot clean a small area with a cloth-by hand.
I was mis-lead by the sales rep to purchase the insurance. I would have NEVER purchased insurance for someone to hand clean a small spot with a cloth. I CAN DO THAT.

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10:16 am EDT
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Rooms To Go broken couch

I bought the couch at the end of April 2017, 2 weeks after it was delivered the recliner broke. Rooms to go came out and fixed it a month later, now I have an issue with the arm coming off of the other side of the couch, Rooms to go said it will be the end of September before a service tech will be in my area to fix it. I have tried to get them to let me return the item and they said there is only a 48 hour window to return items. I cannot get them to help me other than just keep sending a service tech out to my house. I asked for a manager and they said that the manager would just tell me the same thing

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9:06 am EDT
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Rooms To Go sofa

I purchased a sofa sectional at the outlet I understand it is as is when you buy at the outlet. Date of purchase June 30, 2017 order# [protected] the sofa is hardly been used I have no children jumping on it hardly any visitors to sit on it but it is sinking down you can clearly see what looks like a hill from the front to the back this is not suppose to happen it is brand new. You can send someone to come and take a look but it is very uncomfortable you sink in and it is hard to get off of the sofa I will send picture though it is really hard to see I will take different angles. I clearly can not use this sofa I would appreciate a response asap with either a refund or a choice of something else. I have purchased furniture from in the past I have never had a problem I have a brown sofa it is over 6 yrs. old in perfect condition and still in excellent shape and still comfortable. I can be reached at [protected] email [protected]@bellsouth.net I was directed to send you a letter from your customer service department. Thank you.

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9:42 am EDT
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Rooms To Go couch

I purchased a couch from rooms to go last year. Since then I have had to call them two times to come out and repair a tear in the couch. They came out and sowed the tear but the stitch came out both times. Now I have a tear about 4 inches wide and when I called to let them know there's no more repairing to do it's time for either replacement of the middle section or a store credit to my account so I can replace it myself, I was told there's nothing that they could do. I even paid $160 for the warranty but they said tears were not covered only stains and spills.I told them well what can I do at this point do I really have to take legal action and all they stated was "yes do what you have to do." Are you kidding me, I have purchased over four living room sets from rooms to go in the past 10 year. I will never shop there again

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8:10 pm EDT
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Rooms To Go delivery of furniture/non delivery

Order# [protected]
When delivery was set up there was a note put on the account to call ahead an hour to allow myself or my husband to get home. The delivery driver called when he was at the house then would not wait for me or my husband to get home. I called and spoke to customer relations who spoke with dispatch and was told the driver would deliver the furniture after he made his other deliveries in Yulee. Needless to say it did not get delivered and I would not have known it was not going to be delivered either because they did not call me. I had to call back to delivery then I was told it needed to be rescheduled. I spoke to the store where I purchased the furniture and was told that it was the mistake of the delivery team because it was throughly noted on the account.

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6:40 pm EDT
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Rooms To Go living room set

We had purchased our living room set in August 2016. We really did not want a light color material because of our pets. The salesman told us not to worry because if the furniture was treated, it would never leave stains.

We had a RTG inspector come look at the couches and take pictures for the stains we could not get out. When the representative called my husband, he felt insulted when she told him we did not take of our furniture! :( Actually, we take very good of our couches. We can't even enjoy our couches without covering them with blankets to prevent stains. When we see a spot, immediately use the special chemicals from RTG. Almost every room in our house has RTG purchases. Our top store has always been RTG --- until now! Our faith has been shattered by the way we have been treated. What stains are not covered by this plan? Why should we have to pay for our couches to be cleaned? We already paid over $100 to avoid this issue. This warranty is misleading. We feel we waited our money when purchasing the protection plan. When I researched online, I found your company has over 1600 complaints. Please help make us whole and restore our faith in RTG.

Regards,

Sharon Woodland [protected]
Daniel Finn [protected]

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4:15 pm EDT
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Rooms To Go bar height kitchen table

March 11, 2016 my home flooded. We rebuilt and had to purchase all new furniture for our home. The majority of it came from rooms to go in Covington Louisiana. We did not have flood insurance because we were not in a flood zone. My furniture was purchased in April 2016. I understand that there is a one year warranty on your furniture. But when I called them today July 8, 2017 with an inquiry to my kitchen table worping on the table top in 3 different places they would not speak to me. Out of warranty! Obviously this table is defective and I spent a lot of money in your store. And I am not given the time of day is pretty crappie. I would appreciate a call back to discuss this matter. At this time I will never purchase another piece of furniture from your store! Someone should stand behind their product. Attached are the 3 spots on the table that are worped.

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7:49 am EDT
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Rooms To Go damaged sofa sleeper

Buyer beware! I purchased furniture in TN for a beach house in FL. I purchased a living room set and two bedroom sets with mattresses. After three deliveries, I still have damaged furniture. (Damaged, at the warehouse, delivered damaged merchandise, backordered items... ) The 1st sofa sleeper frame was damaged like someone took a hammer and beat it 20 times. The last sofa sleeper I received as a replacement was filthy dirty and when we open it the sleeper looked like someone had sex on it. I told the driver the take it back to the warehouse along with the rest of the items on the truck. We live out of state so it's a HUGE hassle for deliveries. I have talked with customer service, store employees and managers at least 20 times. The best they can do is give me $65 off the damaged sofa sleeper and void the warranty or I can try one more time for a new sofa. My original delivery was in April it’s now July. I totally regret spending any money at “Rooms to Run From”!

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Update by Dawn KK
Aug 12, 2017 10:56 am EDT

Since this post we received another sofa sleeper, that one was also damaged. There strikes and your out! I'm wasting my breath trying to solve the issues. I will continue to warn everyone I meet, do NOT purchase anything from Rooms to Go.

Update by Dawn KK
Aug 11, 2017 1:59 pm EDT

Nothing has been done or will by management! Company doesn't care! I'm stuck with a damaged sofa sleeper. Buyers beware!

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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