[Resolved] Rooms to Go / sectional, ottoman, table, & lamp

My coach is now sagging to the floor, the material is of poor quality, faded and stained regardless of protection added via R2G. They sent the wrong table and never replaced it with the correct one. The lamp had a hairline crack that they never replaced. The ottoman is mishapen. They sent two dudes who didn't speak English that left everything in boxes and in the wrong area of the home. Now my warranty that I DIDN'T want doesn't even protect my actual issues. Poor customer service.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Rooms To Go Customer Care's Response, Mar 29, 2017

    Aly, We would love to look into this for you. Please email us the details of your order to [protected]

Mar 25, 2017

Post your comment