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Rooms To Go

Posted: Jun 19, 2017 by    

product quality

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I bought a sectional couch from your company less than 4 months ago. Two months after I bought it, one of the legs broke. I immediately called customer service and was informed the couch was sold "as is". I understand "as is" I just thought Rooms To Go sold quality merchandise. Home furniture is suppose to last years, not a couple months. The next time I tried to get this resolved I spoke to Stacey Creasy, she said she would have someone come repair it. After waiting 3 weeks I get a call from Jessica Moralez stating that I needed to call the manufacturer. I didn't buy the couch from the manufacturer, I bought it from RoomsToGo! I would like my couch replaced or at very least repaired. On top of that I am paying double what the couch is worth. I have no credit and am being taxed for that. It is completely ridiculous. I make my payments on time and in full. Now I have a non-functional couch. I expected better customer service and quality merchandise.
Rooms To Go
2253 Gallatin Pike North
Nashville, TN 37115
Complaint comments Comments (0) Complaint country United States Complaint category Furniture

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Rooms To Go Logo Rooms To Go
Customer Care Service
11540 Highway 92 East
Seffner
Florida
United States - 33584
+1 888 709 5380
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