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Rooms To Go / poor quality and bad service

1 Gainesville, FL, United States Review updated:

Terrible quality furniture. I purchased a top-of-the-line leather sofa and loveseat from them 3 years ago. Within a year, the leather was cracking, even though I took very good care of it. Now, the sofa has so many cracks in it that I have to throw it out. Its just too ugly to look at. The feet, made of a cheap, brittle plastic (rather than solid wood) shattered and exposed nails to my wooden floors.

Customer service (after the purchase, of course) was terrible. Sales person was rude and surly. Save yourself the headache and purchase furniture somewhere (ANYWHERE) else.

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  • Td
      5th of Apr, 2010
    0 Votes

    We purchased a leather recliner sofa and love seat. Within 2 years one of the recliners completely fell apart, the seats have lost their filling and the leather has cracked horribly in between the seats. The worst investment we have ever made!!!

    Terry Lopez
    Miami, Fl.

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