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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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11:07 am EDT
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Rooms To Go Bad customer service

Oh my God! I have never been treated the way I was treated yesterday! I just got married last month and bought a new home, and i went to buy some furniture. Well the lady that was our cashier treated me like crap she was very rude asked me if I work and make money? Ummmm duh! no i come to a store with no money you ###! I wanted to put my furniture on a roomstogo credit card, and she said "You know we do credit checks" thats fine is what i said. I have a credit score of 820 i worked my butt off to get good credit and for that woman to assume that i dont have good credit REALLLY REALLLYYY upset me! So do not shop there I will never go to that store again! Oh and not only that, the guys in the back wouldnt help with putting the furniture in the truck and would wrap up our furniture either but its cool because they will NEVER get business from me, My family or Friends!

The Cashiers name is: Leslie Carter at rooms to go outlet northrichland hills!

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R binns
Stoke-on-Trent, GB
Aug 02, 2016 4:20 am EDT

I ordered a bed over six weeks ago, and still have no idea when it could arrive. If ever. I have made numerous phone calls to a messaging service, which was a waste of time as it got me nowhere. These people took my number and e.mail and nobody got back to me, I will be taking legal action if my money is not refunded. The worst company I have ever come across and I would suggest that you avoid this company like THE PLAGUE. HORIFFIC.

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Pissed Consumer Fort Worth
Fort Worth, US
Aug 02, 2016 4:20 am EDT

I ordered the NFL bed set from Rooms to Go, Dec 2010 and was told the Logo had to come separate and would be shipped to me via UPS in a few days. The bed in the store has the logo on the footboard and the headboard. Well, when I received the Logo, it was only the headboard one, so I called the store. They 'ordered' the footboard logo, but because it was Christmas time it would not arrive until January. Ok, now on January 27th, I still havenot received the Logo, now Rooms to Go says my order was cancelled. They keep telling me they will call me back in hopes I will forget my order was never fulfilled. I don't see the logo everytime I go into my son's room. I am totally pissed with Rooms to Go, and NEVER want to do business again with them. BAD CUSTOMER SERVICE AND DOESNOT FULFILL YOUR ORDERS!

Valerie
Valerie
, US
Aug 02, 2016 4:20 am EDT

Bought sectional sofa. Delivery guys unwrapped it then carried it up 4 flights of stairs. Both sections were damaged. Got 1 replaced, when technician was out he noticed the second one had a hole in it. They replaced 2nd one with a display model - filthy cushions and mis-colored. Delivery guys threatened to damage it before delivering as they should only deliver to 3rd floor and did 4th floor to be nice. Then when called to complain they said they could give a minimal discount but that would void warranty. Offered a re-selection but that is no good as the delivery guys will not deliver to us as we are on 4th floor.

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ROSEBUD068
Honea Path, US
Aug 02, 2016 4:19 am EDT
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Went to rooms to go to buy a recliner. . . I decided on and indoor chaise that was priced $348. . . The salesman (Who had no personality or time for chit chat) writes it up and tells me over $500. . . He added on stain protection, warranty and delivery of $65. . Without even asking. ! He practically doubled the price of the chair. . .

I told him. . I don't want stain protection, I don't do warranties (They sound good but when it comes to place a claim on it. . . Lots of luck. . They find every excuse not to pay out or fix or replace) and nor will I pay for delivery when I have both a van and a truck. . He was angry takes everything off and said I have to be here Tuesday 9am as they have no room to store it, I said ok then found out he meant the following Tuesday which was 12 days away. I told him forget it and went to a thrift store and bought a chair for $30. . . Over zealous salesman was an idiot. . . His actions cost him a sale! I will look for the chair I want on Amazon or wayfair rather than ever go to rooms to go again. . .

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January Jones
Tampa, US
Jun 17, 2016 5:12 am EDT

I bought a leather couch, loveseat and recliner from Rooms to Go a couple of years ago. We started noticing tearing on the headrest of the couch. Unfortunately, the warranty only covers food stains. It doesn't cover them making a poor quality product. For the amount we spent on the set, you would expect it last more than a couple of years. Not impressed.

Valerie
Valerie
, US
Jun 07, 2016 4:38 am EDT

Because they are loading a truck with 15 to 20 Stops and 60 to 90 Pieces to delivery and assemble, so they are not delivering pizzas this is not mail service, this is furniture, and heavy furniture to second and third floors. plus they are not in the same zip code, they do this to save money on Deliveries, instead of having two trucks with decent stops (10-12) and pieces (40 to 60) they load a full truck and sometimes overload it, so drivers need to go back to warehouse and then come late to a customer house sometimes 11:00PM.

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Steve
, US
Feb 11, 2009 11:05 am EST

Cory Graves at Rooms to GO was helping me with a living room selection and Jamal another salesman came up to him and announced he had a guest in the showroom and he just walked away to help someone else and did not even say excuse me or nothing just left me setting their with no help, and to me that is rude and bad business. I will never go into Rooms to GO again. Cory Graves and Jamal need to have more class when helping a customer. I felt embarrassed and humiliated. This was February 9, 2009 and I hope no one ever has to be treated like that.

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Pick
, US
Jun 07, 2010 2:40 pm EDT

I ordered 10, 000 worth of furniture from Rooms to go and had one chair that they could not deliver without gashes, tears etc after four times of an attempted delivery. I accepted the other pieces furniture with issues because I figured it wasn't worth the fight. The chair was unacceptable. This would not have been as bad (i.e. I waited at home four weekends in a row at the mercy of their timeframes for a chair to arrive) but they lied to me multiple times about the chair. The worst lie was that both the manager (L) (name hidden) and director of corporate customer (KZ)(name hidden) service had talked to the delivery and warehouse manager and that they would ensure my timeframe was 7-11 am so that I could receive the chair in the early morning for the fourth weekend (since it was such an inconveience) undammaged only to find out when I called that morning to find out where they were that they HAD NEVER TALKED WITH THE DELIVERY COMPANY AT ALL. They never changed my timeframe of delivery, and hoped I would not notice. Completely unacceptable. I also called the corporate office to complain on numerous occasions and simply asked for a call back to address. My call was returned one time from a woman who ultimately was the last person over my last issue and was the person who lied to me. She gave me her number (so if I had any problems to call). Please note she isn't in and not avaialble on Saturdays (the last day of the attempted delivery). I will not only never buy another piece of furniture from rooms to go AND will tell everyone I know not to ever do it either. If they had simply been honest with me, I would have worked with them. Instead they chose to lie and treat me with the highest level of disrespect. They tried to hide behind a lie and got caught. I verified this with an associate LW (name hidden) on the phone from customer service. At least she was honest (what a simple thought-honesty). They also did not offer to do anything for me as their customer. Let me reiterate that I never asked for a discount, money back etc. All I wanted was my chair undammaged. Its sad to see companies do this to the customers, but believe me they will lose business over it. Rooms to go is the most awful company in the history of all retail I have ever dealt with!

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miley34
San Antonio, US
Sep 25, 2010 12:32 pm EDT
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Do not buy from Rooms To Go. Purchased girls bedroom set in March and first delivery date in June did not have the dresser and mirror and nightstand was cracked. Second delivery in august had the dresser but no mirror and did not bring replacement nightstand. Third delivery today September 24th brought the nightstand but mirror was cracked. Now they are telling us late October delivery date for the mirror. If we had known that this set was on back order and they were having probelms with delivery of complete set, we would not have purchased it. So, 7 months later and we still do not have complete bedroom set.

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Alen
, US
Feb 17, 2010 4:18 am EST

After waiting over 12 hours, being hung up on twice, lied to multiple times and being told I am an unreasonable customer approximately 1/2 of my furniture was delivered to my business rather than my home. Only RTG knows when or if the other 1/2 will ever arrive. I could and will never recommend this company to anybody. You get what you pay for. There's is no wonder why they can only sell on low prices. Customer service or satisfaction is of no concern to these people. Calls and or emails to their support systems go completely ignored. Don't waste time shopping there!

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2:12 pm EST
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Rooms To Go Bad customer service

I purchased a bed and dining room set February 15, 2009. I was told that both would be delivered on February 18th. They showed up a day early to deliver the bed and dining room set. At this time I was told that they would be unable to assemble the table because it was broken. The delivery driver told me that the table would come the following day with the other 2 chairs. They should up the next day to deliver the 2 chairs, but no table. They told me someone would call me to reschedule the delivery. Two days passed and I finally called Customer Service to find out when the table would be delivered. I was told that they did not schedule anything because I did not call to request another table! They told me that the table would be delivered the following Friday (Feb 27th).

So, today is February 27th. Rooms To Go has just left my house and I still DO NOT have a table. Again, the table was broken and they were unable to assemble it. But this time, they left a piece to the table. So right now, I have 6 chairs and the base to my table sitting in the dining room!

I once again called customer service (since it is my responsiblity to request the table top). The rep told me that it would be another week before they are able to deliver the table top. I told her that I will NEVER deal with Rooms To Go again. I doubt she cared!

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Scoutswi
, US
Nov 04, 2010 3:33 pm EDT

I recently bought two bedroom sets for my daughters and am disgusted with the overall experience I had spending almost $3, 000 with Rooms to go. The delivery/set up was not done right and pieces have been falling apart. Miserable experience dealing with customer service who remained "indifferent" to my issues. Basically told me they were sorry i was not satisfied and hoped they could help me in the future. How are they in business? I have heard muktiple stories about their bad customer service. Stay away from their Disney bed sets...rose handles break off at the slightest touch...forget about pulling your trundle bed out. The quality is sooooooo terrible.

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TiBrown
Antioch, US
Jun 23, 2010 9:08 am EDT

So was this resolved? I am VERY curious because I am goig through the same thing.

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3:50 pm EST
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Rooms To Go Stole from tx contractors

Rooms to go destroying local contractors. They came to houston with the direct notion to not pay. Rooms to go has destroyed several local hardworking companies; they have refused to pay for services that were rendered and have made bad on their own contract. They misrepresented themselves and have been profiting on the loss of the local construction companies. Rooms to go is now refusing to pay for the buildiings that were built in the tx area in the amount of hundresds of thousands. Rooms to go has been profiting greatly by the buildings that they have open for buisness. Buyer beware; they are affecting your local community in a very bad way.

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1:54 pm EST
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Rooms To Go Return refusal/bad service

When you buy from rtg, everything goes smoothly in the store. But buyer beware!
In light gray small print on the back of the receipt are the store/company policies. You better hope nothing goes wrong, because you as the consumer are completely out of luck. You only have 48 hours to cancel an order, or they keep 20% of the sales price. Then if you have trouble with delivery, which you will, it is a nightmare to correct.

I feel completely scammed by this company. I haven't even taken possession of the stuff I bought and they refuse to cancel the order. I have gone all the way up the management ladder with no success. I have now put in a dispute with my credit card company, but it looks like I am out hundreds for this mistake of buying at rtg. Please don't make the same mistake as us.

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7:10 pm EST
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Rooms To Go Poor quality and bad service

Terrible quality furniture. I purchased a top-of-the-line leather sofa and loveseat from them 3 years ago. Within a year, the leather was cracking, even though I took very good care of it. Now, the sofa has so many cracks in it that I have to throw it out. Its just too ugly to look at. The feet, made of a cheap, brittle plastic (rather than solid wood) shattered and exposed nails to my wooden floors.

Customer service (after the purchase, of course) was terrible. Sales person was rude and surly. Save yourself the headache and purchase furniture somewhere (ANYWHERE) else.

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tdlopez121
Miami, US
Apr 05, 2010 6:33 pm EDT
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We purchased a leather recliner sofa and love seat. Within 2 years one of the recliners completely fell apart, the seats have lost their filling and the leather has cracked horribly in between the seats. The worst investment we have ever made!

Terry Lopez
Miami, Fl.

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6:53 pm EST
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Rooms To Go Furniture

Do not shop there! They sell overpriced, low quality furniture. I bought a leather sofa and love seat from them 3 years ago. I've taken very good care of both (used the leather conditioner regularly, kept out of direct sunlight), but within a year, the leather was beginning to split and paint was peeling off! Also, the feet are made of a cheap, brittle plastic (rather than solid wood) which cracked and shattered, exposing the nails holding the feet to the bottom of the sofa. This scratched up my wood floors.

The service was equally terrible. The sales person was nice and friendly before I purchased the furniture, but rude and dismissive after. Save yourself the headache and buy better furniture somewhere else!

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Barbara P.
Carrollton, US
Mar 24, 2009 7:09 am EDT

Furniture not delivered when promised, as I see everyone else has had the same problem.

I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.
Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.

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10:01 am EST
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Rooms To Go Furniture quality, delivery problems, bad customer service

Purchased one of the most expensive bedroom sets at the store, grand total, $3100.00.

First off, sales person was very nice. That is all the good I can say of the experience. Now the bad:

1st delivery: Headboard, which is essential in the bed construction, was damaged before delivery, thus never loaded on the truck. We were told this the night before delivery via a phone call from warehouse. Was told we would have to wait another week until Rooms to Go would make another delivery. I explained that our 2 year old son had no other bed as we sold his crib already in anticipation of delivery. Was told there was nothing that could be done. When truck arrived next day, over half the other pieces were damaged.

1. Computer desk-hutch, cracked and split wood, cork board had multiple chips, and the screws that were used in construction of the furniture were screwed in at incorrect angles, so they pierced through the side of the wood.

2 Dresser: cracked side, multiple chips in the wood, two - 3 inch long scratches.

3. Footboard: Cracked wood, chips in finish.

4. Nightstand: 4 inch long scratch on side.

Called Store, spoke with manager on duty the day of 12/20/2008. Was reluctant to give name, was VERY rude and discourteous. Said there was nothing she could do, we would have to take it up with the warehouse and customer service.

Customer service scheduled another delivery day (1 week later).

Second delivery attempt: This time the delivery guys showed up in a Hertz moving truck. I informed them of the replacement pieces for confirmation that they were on the truck. His response was that we owed a balance of over $1000.00 — I informed him that was incorrect as we paid in full. So he never confirmed the furniture on the truck, he just went back out and started cutting open boxes. I informed him that there was a night stand in the house that he needed to take with them after they brought in the replacement - he said he would not take it because it was not on the list and not on the truck. he said take it up with... customer service. As I inspected the furniture that they were literally dropping from the truck, I noticed that again, the headboard was damaged and had to again refuse delivery. Since it is nit RTG policy to leave the furniture until a new piece is delivered, my 2 year old now has to sleep another week on the floor on an air mattress, in our room as his room is littered with partially put together furniture.

We called customer service abut the headboard and the night stand... their response is that the night stand is coming in a second delivery, now from 1-4pm. Our entire Saturday now has to be spent waiting for furniture as the second attempt was a morning delivery, and the night stand (3rd delivery) is an evening slot on the same day. Head board will be delivered a week later... The saga continues...

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9:51 pm EST

Rooms To Go Horrible customer service

We purchased a mattress at Rooms To Go in Frisco, Texas and the salesman told us we had 30 days to try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as hard as a rock. We went back to the store and talked to the manager about exchanging for a softer mattress. The manager just told us to go home and "walk around on it." We explained to him that we were not happy with it and wanted to find out what our options were. Unfortunately, he continually cut us off and basically told us that we didn't understand how mattresses work. He would not listen to anything we had to say, and kept giving the same speech about how he would lose money if he took the mattress back. He was very condescending, and most of the time would not even look up from the papers he had in his hand. He treated us like we were stupid. When we tried to explain that we were told that we had 30 days, he didn't believe us at all, and said that he was sure that even if the salesman told us that, he would have also told us that it is up to the manager's discretion and would have brought the manager to see us. The part he was "sure was said" never was. We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service. We will never shop at their store again, and caution others about doing so. If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them.
November 11, 2008

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M. Gail Ward
, US
Mar 08, 2021 6:00 pm EST

I had over $4, 450 worth of furniture delivered this morning. Within 1/2 hour, I started to call because I found 4 nicks in one of the end tables! It6 is now 8 hours later. I have tried calling numerous times and have been put on hold! I even left a return phone number three times. When I finally reached a sales rep., she wanted to send my call again to customer service! I was, yet again, put on hold . This handling of business is ridiculous. Walk into a store and they fight over you for the commission. Once they have the money, you CAN NOT get any help!

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amir black
, US
Jul 23, 2020 1:53 am EDT

i give them a zero rating because of the poor poor customer serviced and poor deliv and lies the driver told me. i purchase a mattress and box spring from rooms to go pineville nc and was told when the new one was delivered they would take the old one away in short the driver refused to take them and told me it was policy i called customer service to see if it was true and was told it was not in other words the driver lied in order not to complete the job and being lazy. after several calls to my sales person customer service and the manager of that store i was never called back. horrible service and i will never purchase anything from rooms to go again

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Reviewer32382
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Nov 06, 2015 3:44 pm EST

My name is Hilda Martinez I am submitting some picture about my leather sofa which is breaking.

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Wadester
, US
Aug 18, 2015 8:32 am EDT

I bought a living room set from rooms to go over a year ago. the day that the furniture was delivered, the delivery guys broke a pin in the back of my loveseat. They told me that rooms to go could have some one out to fix it within a week. A week went by and nothing. I have since had their repair guys out several times to fix stitching on that same love seat. Each and every time, I have had one of their repair persons in my home, the pin was discussed. I was told that they had ordered a part and it was back order until July. Then once July ad come and gone with no part, I contacted their customer service again only to discover that they were telling me that I was in the extended warranty period now and it was not their problem. Meanwhile the extended warranty group is telling me that they won't cover it because it was a problem prior to the extended warranty period. I am sick to death of their horrible customer service and run around.

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Ripped Off By Rooms to Go
San Antonio, US
Jul 16, 2012 11:27 pm EDT

STAY AWAY FROM ROOMS TO GO! RIPOFF!
Attempted to purchase a mattress set. Salesman placed the wrong one on the invoice. (A MORE EXPENSIVE set that DID NOT come with the FREE TV...coincidence or bait and switch? You be the judge.) Turned out the one I wanted actually doesn't exist in the style I needed. First, tried to blame me, saying I'd changed my mind. Not! Second, tried to say the price tags had been switched. Also not! My debit card was charged for the deposit before the mistake was noticed. They acted like I was hassling them by needing my money back for THE PRODUCT I DIDN'T BUY (or want in the first place). And we're not talking chump change. Hundreds of dollars. Instead of crediting my card immediately, or issuing me cash or a check, they said I had to wait for a refund check from their corporate office. They take my money for nothing, for THEIR mistake, and refuse to return it for WEEKS. Gave me all this bogus spiel about "there's nothing else we can do, this is our refund policy". First of all, it wasn't a REFUND. I didn't change my mind. It was a credit issued for THEIR MISTAKE. Second, there were plenty of things they COULD have done, but they REFUSED to do anything else. And get this...here's the icing on the cake...I was charged a processing fee. THEY CHARGED ME A FEE TO TAKE MY MONEY AND HOLD IT FOR WEEKS. I had a line of credit with them and had intended to use it on other furniture. Closed the account and I'll never step foot in one of their stores again. Don't take my word for how awful they are. Read the other complaints here and at all the other sites. You'll find hundreds, all saying more or less the same thing: Rooms to Go will rip you off, they'll give you crappy service and crappy products, and they just don't care. Wish I'd read all the reviews before I went there. Oh, and if you see a response from them saying "We're sorry to hear about...please contact us at..." don't buy into that, either. It's a form response just to make it look like they care. The email address they say to use for resolution? It's the one I DID use. Dang sure didn't resolve anything for me! JUST STAY AWAY!

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Hoa Le
Houston, US
Jul 10, 2011 8:40 pm EDT
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DO NOT SHOP AT ROOM TO GO (BayBrook Mall)!
Customer Service was horrible and rude. I bought a set of sofa and love seat, I waited for a week to be delivered, the delivery poeple showed up late and one piece has all scratch up so they have to take it back. they made me call customer Service to schedule another delivery date which will take another the week. The love seat that I received look kinda awkward in my living room and since they will have to come back to my house again for the sofa so I was thinking that I wanted to exchange for a different style. The next day I went to the Room To Go store and talked to the manager to explain my situation and she rudely replied "you bought it you have to live with it, no exchange". I have referred a lot of my friends and family members purchase their funitures there and this is how they treat their loyal customers. i will try to call their corporate office and talk to the president of that company.

BEWARE WHEN YOU SHOP AT ROOM TO GO! PERSONALLY I WILL NEVER STEP MY FOOT IN THERE AGAIN.

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glos
round rock, US
Aug 31, 2010 9:02 pm EDT
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I completely agree with this. I had the same experience. Purchased a Nature's Sleep mattress from Rooms To Go and, a few days after, my son had an allergic reaaction to it. After several arguments with the store manager, I was told that I could exchange the mattress and there would be a 20% restocking fee, plus a $50.00 delivery fee for them to pickup the mattress. I told them I would deliver the mattress myself to the store, and I was told that I couldn't do that.

Be careful if you purchase from them, as it seems everything is a "Final Sale"

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Dissappointed Customer
Dallas, US
Apr 20, 2009 8:54 pm EDT

Don't buy from Rooms To Go. You will definitey regret it.

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Irene Ontiveros
Alamo, US
Jul 06, 2022 3:06 pm EDT
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We sure are regretting from buying mattresses from them they said the stupidest thing to walk on the mattress that is the most ridiculous thing I've ever heard .We have so much stress with these clowns my husband got bels palsy cause of this. We told them to come pick them up and give us our money back but we won't give up the fight never again.

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Advocate 4 the people
New Orleans, US
Apr 04, 2009 12:40 pm EDT

You are holding Rooms To Go accountable for the problem but all they did was sell you the mattress. You really should go after the manufacturer of the product rather than its vendor. I admit myself that Rooms To Go sells some flimsy furniture that is way overpriced but still there is a certian point in time that the vendor's responsibility becomes obsolete and the manufacturer is the accountable party.

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ShawnaHarris
plano, US
Apr 04, 2009 12:22 pm EDT

we purchased a latex mattress from rooms to go less than a year ago. several moths ago i began to notice a hump in the center. we are not heavy people so that cant be the problem. it became so severe that i had to place a pillow between the mattress and the box spring to try and off set the slump. we paid over $1800 for the set and felt it should last at the very least a few years (the "warranty" states 20 years). we called customer service and they seemed friendly enough and suggested that the mattress would be exchanged, we simply had to have a rep come out to document the problem. the rep did come out, measured the "body impression" on both sides and said that we would hear from customer service within 5 days. they waited the full 5 days to respond, and told us that the 1 1/2" impressions were "normal wear and tear". if we weighed 300+ pounds or used the bed as a trampoline, i may have agreed with them. however, since neither is the case i insisted they sent another person out. well, he just left, and in less than a month the "body impressions" have sunk another 1/2" and is now TWO inches on either side. the hump in the middle is visible to the naked eye. we shall see if rooms to go stands behind their products...

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Rooms To Go Terrible employee

I recently purchased a sectional sofa from Rooms To Go @ Willowbrook - Houston. When I asked to exchange a few pieces because they were too large for my room, they were decent about making a trade for an equal or greater amount. My sales rep, Renee, was wonderful. She spent approx. 2 hours helping me choose furniture to make up the difference. The problem was a young woman from the office that Renee had asked for assistance in managing my account. This woman was so rude and condescending to Renee, it shocked me! I couldn't believe how unprofessional she acted and also can't understand why Rooms To Go doesn't offer more training on how to be more effective in customer service (let alone hiring such a disrespectful, know it all.) I don't see a very long future for this company. To Renee, you deserve so much better and are an excellent sales person. I am so sorry I didn't speak up for you at the time. I plan on correcting the situation tomorrow.

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Maria Vallejo
Basswood, US
Dec 02, 2009 4:32 pm EST

That is not only a bad in Houston. I called many times asking to speak with a manager to explain why I am complaining about they irresponsibility to accomplish a contract, but a person calls Claudia was unavailable to find any body that could talk with me and also she said that they don't have anybody that speak Spanish over there, and I am not asking for anyone that speak that language. They are terrible.

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Rooms To Go Fraud and scam

Did you know that you can write a letter to the attorney general's office in your state and make your complaint to someone who can actually help you. This website is a joke, where's the part of this site where rooms to go actually makes good on any of these complaints? is this just a website to vent and that's it. write the letter to your attorney general's office, do it professionally and don't use profanity. They will get rooms to go off their butts and stop taking advantage of consumers. I was going to buy a living room sectional from rooms to go but this is to many complaints for comfort. They must not care about quality. If some of you would stand up for your rights they might stop ripping you off. Also, how about going on line and letting that model lady know about your complaints she probably doesn't even know what a bad deal you got. she probably doesn't shop rooms to go.

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NoLink
, US
Jun 17, 2010 10:31 pm EDT

Rooms to Go Sucks ! Run do not walk from their store, ...especially Frisco Tx.

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nogoodrtg
Lakeland, US
Nov 21, 2009 11:15 pm EST

Rooms To Go does suck! I work there and know firsthand what a bunch of creeps run the business...sorry economy we're in..I wouldn't be working there if I could find something better. If I could afford a billboard to advertise just how much they suck...sorry to all the people who have experienced the horror that Rooms To Go has to offer. I just wish that every time I had to call a customer because the driver is running late...not meeting the deadline the salesperson promised...I wasn't cussed out! Believe me, us little people have no control over what is going on at that level. You can thank all the higher up's for their high expectations. Seriously, they put more work on these guys than is humanly possible...$$$$$$$...yeah, they can do it...not so much...good old bottom line...they don't seem to understand for every million coming in, they're losing the equivalent in customers who are so extremely dissatisfied, not to mention, spreading the word about their experience.

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9:27 am EDT

Rooms To Go Poor service and quality

I have had to worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hid by using a scratch coverup. I have seen coverup used in the past and it works fine on small scratches, not gouges! One of the drawers in the unit was visibly damaged and leaning over. The rubber piping that held the glass doors in was put in so haphazardly, it could be seen from the outside of the doors. They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it.

When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet. It was poorly constructed and not of the same quality as the one on their showroom floor. Seems to be their practice as I have read the same complaint in from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.

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Ivo
, US
Jul 01, 2010 12:28 pm EDT

I bought my bedroom suit from Rooms to Go. They delivered my bed and told me I would have to wait on my dresser. Now the sales guy promised everything at once, but the delivery guy told me in confidence this happens a lot. I then had to take another day off work to get my dresser and night stands delivered...except there were no night stands. I have now been waiting on my night stand for 4 months and tonight they were going to deliver them between 4 and 8 pm but I just got a call at 8:50 pm that they wont be able to make the delivery I will have to reschedule! This is ridiculous. I would encourage anyone who in thinking of buying furniture from this company to run! They are rude, and once they get your money there are no returns so if they deliver your bed and you have to wait a year for your dresser and night stands if you want them to match you have to wait.They have a no return policy! What happen to customer service?

Valerie
Valerie
, US
Jun 11, 2008 1:26 pm EDT

I went into room to go in March and still today in June I have not received my complete order. Two times they delivered the wrong lamps and the media chest has been on back order since March. Each time it was to be delivered a customer service representative would call the day before and tell me the order is not in. this has been a true nightmare with rooms to go. They are not honest with their sales and don't correct their mistakes. I will never shop their again! And everybody that mention rooms to go I tell them not to shop their!

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Maria Vallejo
Basswood, US
Dec 02, 2009 4:27 pm EST

Rooms To Go is the worst place that you can go to buy furniture. they don't respect their costumers and either their contract.

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Maria Vallejo
Basswood, US
Dec 02, 2009 4:26 pm EST

It is terrible to see this site after that I bought something from them. Now I have more or less the same problem. I am waiting for my bed since Sep/09, today is Dec 2/09 and I have to continue waiting until Dec 23Th. I am not much positive about that date.

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Maxatl
450 Wilfawn Way, US
Jan 09, 2009 4:42 pm EST

CONSUMER BEWARE!

I purchased some furniture with Rooms To Go and used their offer of 12 months no interest program. This program is through Citi Financial. If you do not pay off the balance by the 12 month due day then they charge you accrued interest. I sent my balance off to them of $2199.98 a week an a half before the due day. I did this so the check would clear in time. I called to find that they had only posted $2099.98 to my account leaving a balance of $100. I do believe the reason behind this is so they could "TRY" and collect interest on the full balance. I have dealt with this company in the past and have gone though similar problems. I am so glad I called and checked the balance or I might have had to go postal. I DO NOT RECOMMEND THIS INSTITUTION!

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Rooms To Go Scam and cheating

Made a 2 room purchase on july 5th. Now september 17th and still have yet to receive delivery on the sofa or dining table. They delivered the first dining table and it was broken. Tried to get me to "just keep it until we sort it out". Sent it back. 3 weeks later they deliver another table, it is broken also and in addition has the wrong table top.

Say they will have it and the sofa in another three weeks. Tomorrow is the delivery date and today they tell me the sofa will maybe be ready in another 30 days and the hope the table doesn't fall apart this time. Customer service says call the store. Store manager will not speak to me. His salesman lackey tells me I need to talk to customer service. They played this game of putting me on hold while they talked to the manager repeatedly but I cannot speak to the manager. He is busy with customers. What am i?

No one will authorize a complete return. They want me to "reselect" furniture that may or may not match the partial pieces I have now.

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Barbara P.
Carrollton, US
Mar 24, 2009 6:41 am EDT

Furniture not delivered when promised, as I see everyone else has had the same problem.

I purchased $8, 000.00 worth of furniture which included the EXTENDED WARRANTY which the salesman, "Dave Bridgewater #025369" @ Grapevine, TX store, told us the warranty was for the lifetime of the furniture if ANYTHING went wrong. No warranty documentation was given to us.

Come to find out, this is a total LIE, after calling to get service on the CHEAP furniture which has NOT LASTED TWO (2) years. Customer service said they would email a copy of the warranty WHICH I STILL HAVE NOT RECEIVED.

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11:42 am EDT
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Rooms To Go Don't deal with them

I had a delivery of a Hutch on 8/30 and the top section had a lot of damage (base broke glass shelves broke, glass in door scraped.) to it so we contacted the service department and they stated it would be delivered on 9/4. I asked why I had to wait so long it was not my fault.

I contacted the store located in Brentwood, TN off of Mores Lane and spoke with the sales person that took care of are sale (Larry). I wanted to know why I have to wait until Thursday because of there carelessness. He stated there wasn't anything he could do and asked if I would like to speak with the Manager and I said yes.

He stated that the manager would call me right away. I have not received a call yet from the manager, so I went there this morning to talk to the manager and they said he was out. This tells me they don't care about the customer and there is no customer service. I will wait until Thursday.

I will not do business with Rooms To Go any more and I also will let every one I know about your service.

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camacho
HOUSTON, US
Apr 12, 2009 4:58 am EDT

On 4/2/09 I went buy to Rooms To Go in Houston Texas (Willowbrook Area). I was also ripped off and lied to by Rooms To Go. I cancelled my order within 10 hours of attempting to purchase a living room set. I gave $500.00 down pament with a personal check. I had adviced the sales person that i had recently bought a new house and at the time of the purchase i did not have my current new address. He told me it would be okay for me to call him as soon as I got home and for me to call in my new address. Well when I did as told I was being told that they would have to charge me an extra fee for change of address. When I asked to speak to the manager, Chris was very rude. He told me a different reason for the extra fee...He said it was because the delivery had different taxes...I told him this was the most ridiculous thing I had ever heard. Taxes are all the same in Texas! So I cancelled my order and I was told my personal check would be returned to me immediately. I told them I lived one block away from them and I said I would pick up my personal check or put a stop payment on it...Rooms to go assured me that i did not have go through all that trouble... I trusted these people... WAS I WRONG... They cased my personal check... AND NOW I HAVE TO WAIT 30 days until i get my $500.00 dollars back... WORD OF ADVICE DONT TRUST "ROOMS TO GO." And when i attempted to call the Manager Chris...he is refusing to accept my phone calls.!

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11:57 am EDT

Rooms To Go Damaged freight - delayed delivery

Where should I start. I purchased a new twin bed with trundle and 8 drawer dresser with mirror for my 13 yr old at RTG Kids. The I purchased a dresser, 2 night stands and a mirror for MY room in the Adult section. First of all they charged me 2 different delivery charges because "they are 2 different stores under one roof". $170.00 total and I was told they had to do that because they would have to be delivered on separate trucks. (Mind you I paid for express delivery so I could get it on Monday) Well... they came on 1 truck. Fine. I'm still hashing that one out. I get home that evening and inspect the furniture and it has HUGE dents, gouges, scratches, some greasy marks that can't wipe off etc. I called the next day to complain. (I didn't pay for scratch and dent so I don't EXPECT scratch and dent). They tell me they can come and exchange the stuff but won't be able to make the delivery until Aug 26 between 3PM and 7PM. They called to confirm around 4PM saying that they were delayed a little bit and would be there around 6:30 to 7:30PM. I never heard a thing from them so around 9:30 I got my daughter to be and went to bed myself. To my shock and amazement I am awakened by a phone call at 10:45PM and it's the delivery driver telling me he's out front. Mind you I have to be up at 5AM to get myself and my daughter ready for school and work (much like MOST normal working class families) so I told him to take the furniture and drive it up his rear or back to the warehouse it was his choice.

Well... I call the [protected] number today to complain, YET AGAIN and was told the NEXT nearest available delivery would not be until Sept 6. I argued a little about that and they finally were able to give me a delivery appointment of Sept 2. When I asked what they were going to do about compensating me for the time I've had to miss work making the appointments I was told they would not refund the delivery charges until I received my replacement furniture and was "satisfied with the purchase". Again... remember... I paid 2 delivery charges when all the pieces arrived on 1 truck. I am appalled by the HORRIBLE service I have gotten from Rooms to go!

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Angel Vidal
,
Aug 27, 2008 5:36 pm EDT

We ordered A Cindy Crawford Bedroom set from Rooms To Go back in MAY of this year 2008. We have had 3 deliveries total and still not satisfied!

I spoke with the Rep and told her I wanted the Media Chest replaced IN A BOX like the original. “Sure” she said.
Well, NO! It came “bubbled wrapped.” And YES the item was damaged AGAIN.

I patiently spoke again with another REP and made the same request. Please send the item in IN A BOX like the original, this time the item came wrapped in a moving blanket in the corner of the truck. Ironically I live 5 minutes from their Distribution Center.

There was 1 nighttable where the drawer didn’t close. They replaced that one and it was somewhat satisfactory.
I also purchased a “Mosquito Net” that accompanies the Bed Set and it was mis-stitched by the factory, they said a technician had to come to the home and look at it. He said it was defective and we have yet received the item.

One bedpost seems to have termites or some kind of insect because there was dust accumulating in a specific area.
And we DON”T have termites. The sawdust was coming from the inside of the closed and sealed post. They have yet to send out a tech.

Is Cindy Crawford aware of what is happening with the furniture that’s promoting her name?

I am beginning to think that they are taking items from their “Damaged Warehouse” and resending the same patched-up damaged items to other customers.

The Customer Service rep are not friendly if you have a complaint after another.
I left a message to speak with a Manager and I am still waiting.
While I wait I will speak with the store manager.

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9:51 am EDT

Rooms To Go Horribly delivery time, no stock availability

Geez. Don't ever buy from these people by visiting the showroom floor, it is a waste of time. They have NONE of their products in stock, we looked at multiple items and asked "how soon can we get this?" and everything was 6 to 8 weeks out. It has been 8 weeks since I ordered the furniture, and today I received a call that my delivery is still 2 weeks away! And the delivery time-frame is between 7am and 10pm. So, I basically have to burn an entire day waiting for their product to arrive.

They should change their name to Rooms to Wait-for.

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2:35 pm EDT

Rooms To Go Fraud

The sofa that I bought from RTG for $1144.00 is junk. I complained in the first 48 hours. They brought a second sofa in worse shape weeks later, took the cushions off it, put it on the first one, and left. The technician that came out documented the problem and said if it got worse to report it. It got worse. THE CHEAP FOAM COMPRESSES TO LESS THAN 1/2 IT'S THICKNESS WHEN YOU SIT ON IT, AND THE SPRINGS COLLAPSE. YOU LITERALLY ARE SITTING ON A THIN PIECE OF FOAM ON TOP OF BROKEN CUSHIONS. This is their Patrizzio sofa, one of their best leather ones. It felt firm and supportive in the store. It is junk in less than 4 months, and is torture to sit on. The tech was sent out again, despite corporate insisting there is no warranty. The tech tells me he reported the problem. The corporate report from the tech reads "customer preference issue" "meets manufacturer's specs". The tech claims he did not write that. The store manager calls the tech a liar (Buford store in GA). Store demands a new tech to support my claims comes out. They schedule for July 3rd and are a no show. Corporate notes say they notified me that no tech could come out to my area until after July 7. Now they say not until July 17th, and a senior tech must come out. I am asking what the point is if they changed the notes of the first tech! Obviously this is fraud and harassment to document there is no problem and/or no warranty. I now am paying for a $1144 sofa that we cannot sit on without sinking down into the springs!

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Rooms To Go Damaged furniture

On April 12, 2008 at approximately 9:00 am, a RTG delivery driver parked a fully loaded 15-20 Ton truck on my concrete driveway to unload furniture. Although I met the driver as he was getting out of the truck and asked him to move the truck to the street for unloading, he replied it doesnt state unloading from the street on the sales order. I advised him the weight of the truck will damage a residential concrete driveway and he must move it immediately. His response to my second request to move the truck to the street was well, Im already here and continued to lower the lift and unload. On my third request, I demanded he move the truck immediately and if I hadn't seen his 8 or 9 year old daughter peek around from the back of the truck, would have likely handled the situation more aggressively. At that point I advised the driver I would be contacting Rooms to Go to which he replied go right ahead. As a direct result of the drivers negligence, the area of the driveway where the truck parked, has been broken, cracked, crushed and shifted. Each time it rains, the water seeps into the cracks weakening the foundation and causing further damage. Although SE Independent Delivery Services had their own contractor estimate $4000.00 to patch one section of the driveway, I was offered $1, 000.00 as compensation however my 6 estimates shows the actual cost of repairs range from $8, 061.00 to $ 13, 150.00.

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Update by Valerie
Sep 17, 2008 5:03 pm EDT

When they delivered the sleeper and saw the stairs they had to go up the two guys said it won't fit and refused to even try. Even though in other other room upstairs has a full size sofa my wife and I took up earlier in the week. So that said they would cancel the order back at the warehouse. Since I was out of town during this time, called five days later and

spoke with bryan (store manager) and the order wasn't cancelled and knew nothing about this problem, even though my wife spoke with the sales person (Watana)that afternoon they refused to the del.& set-up My problem is we used a debit card and there policy is to return it by company check (7-21 days later) What a way to keep$900 in their account for 3 weeks? They are fast to take money and take there time to return it.

Last time I purchased two night stands for my wife's birthday, it took 2 1/2 hrs for the warehouse to bring them to the loading dock. NEVER WILL I RETURN TO THIS STORE AGAIN.

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Bernard watermon
, US
Sep 28, 2017 2:37 pm EDT
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Bernard watermon my phone number is [protected] my order number is [protected]

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Mrs mesha
, US
May 17, 2017 1:06 pm EDT
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Attention Aries from Michael Harrington you can reach me at [protected] thanks and have a bless day 5/17/2017 at 2:05 pm

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Mrs mesha
, US
Jan 29, 2017 4:33 pm EST
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Hello this Michael Harrington phone number [protected] we got this furniture from Rooms to Go Dale Mabry HWY Tampa Fl 33607 the furniture was supposed to be leather but it's vinyl as you can see it started peeling thanks and have a blessed day

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Sandie
Harvey, US
Feb 20, 2009 7:33 pm EST

I appreciate seeing these complaints, but I'm interested in how the store on Veterans Memorial Hwy in Metairie, LA handles problems with damaged furniture and deliveries!

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Vernon Burcham
,
Oct 10, 2008 3:35 pm EDT

I didn't authorize the $7.99 that was taken out of my checking acct. on10/09/2008. I would like to know why this was done and
would like the $7.99 returned to my checking acct.
Thank You
Vernon Burcham

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Rooms To Go Sold me a mattress with bed bugs in it

Rooms to go sold me a mattress with bed bugs in it. When I called to complain about it, I was told that all mattress have bed bugs in it with the exception of foam mattress and I told the supervisor to put it in writing. But of course that was not about to happen. I bought the entire bed room set from them and they won't come and get this nasty mattress. I am forced to pay someone to remove this mattress and now sell the bed room set that I bought from them. I am groused out.

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Igbadumhe Blessing
, US
Sep 03, 2022 2:01 pm EDT

I bought a bed from rooms2go, the bed came 3 months after I got it and I noticed bedbugs on the bed frame 2 months after I got the bed. I called them to come and they sent some guys to come look at it of which they agreed it must have been with the bed and they will come back to fix but I never heard from them. Now they the bug is a lot and no one can sleep in the room anymore. I have called them severely about it and they keep telling me they can’t do anything about it. I need to sue a law suit against them. Please I need to know how to go about this.

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Igbadumhe Blessing
, US
Sep 03, 2022 2:00 pm EDT

I bought a bed from rooms2go, the bed came 3 months after I got it and I noticed bedbugs on the bed frame 2 months after I got the bed. I called them to come take a look and they sent some guys over. The guys claimed the insects where not bedbugs and they agreed to come back to take the bed away but I never heard from them. But they where indeed bedbugs, Now the bugs are a lot and no one can sleep in the room anymore. I have called them severely about it and they keep telling me they can’t do anything about it. I feel so sad and deceived and I need to file a law suit against them. Please I need to know how to go about this.

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Debra Wolf
, US
Nov 28, 2016 2:24 pm EST
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Yup, I have bug bed past 2 yrs till now got it itching bad. I figure find out, got sheet new they gave me coat me 59.99 for comfort 6 pice of 2 pillow case free, also cost me cover sheet gueen Matt protector also. I'm so shocked under mattress cause bug sudden spread upper to sheet. I was wondering why my so itching. I check out on end the bed, found end front of me spot so many bugs . I'm freak out sheet spread already and I check pull out of comFort basket out and my son n I saw crawling bug end by my.foot got bite it. No wondering why cause it immediately than u expected. Pls check out keep eye on it. I'm gonna call BBB... better act to find out. I went to room to go. I showed them pictures of bug look bad. Geez. Wanna to share to show but how to put pix.. dang won't work pull out attached. Disppointment. Find way to call BBB check out. Sigh. Bed news about ROOM TO GO.

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higher1
North Augusta, US
Jan 04, 2013 8:13 pm EST
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I purchased a mattress from rooms to go in 2010 and ran into the same issues. Each time I got in the bed I was eaten alive. At first I was unsure what was happening so I left the house in the middle of the night to go to the emergency room. My legs were red and swollen so I though that maybe I had an allergic reaction. I noticed that as I sat waiting in the ER that the redness and itching had subsided so I decline treatment and returned home. When I returned to the bed, I had the same issue so I decided to sleep in the spare room (no problems there). The next day I contacted Rooms to Go (local office) and they told me that was not possible; I had bed bugs before the furniture was delivered. After arguing with the Manager, he sent someone out to look at the mattress. The young man that came out clearly saw the bed bugs in the mattress and used a knife to cut some out as samples. I received a call from the store to tell me that bed bugs are not covered and the mattress will not be replaced. I even called the home office and received the same response. My only saving grace was that the repair man had made holes in the mattress and I refused to accept the mattress. It was at that point that they had to replace it.

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ChristineA
collinsville, US
Feb 21, 2010 8:37 am EST

I just bought a mattress set from Sears, and was eaten alive by bed bugs. I called them to come and get it, but they refused to do so for several days. I called Orkin pest control who told me to get the mattress set out of the house immediately. After several hours of frustrating attempts to get a clearance from Sears to move the bedbug infeasted thing to the front porch, I was literally itching all over my body. My foot was swollen from bites. Most frightening experience of my life. Now, my house is infested, and all Sears has offered is $80 to cover spraying. That amount wouldn't cover the cost to spray even a closet. Orkin said it will cost in the thousands to deal with the issue. After hours of trying to get in touch with the legal claims department at Sears to file a claim, I have decided that I need to call our attorney. Sears delivery manager won't return my calls. I had to ask one woman 10 times to put me through to her supervisor, who didn't listen to anything I told her about the bedbugs infestation. After I finished, she said, "So your problem is a sagging mattress." I told her that she didn't listen to anything I said. Then, I asked for her manager, who quickly offered me $80 for pest control (What a joke!), a full refund, and NO immediate removal of the mattress. I finally got ahold of a woman who said their warehouse was giving me the okay to remove the infested thing from our home. I'm sure this is just the tip of the iceberg in settling this situation. DON'T BUY MATTRESSES FROM SEARS!

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Tracker
Marietta, US
Apr 28, 2009 8:07 am EDT

I bought a mattress from them last year and started getting bitten by something. I thought that it was fleas from my cat that had all of a sudden had gotten fleas, who, by the way, has never been outside! When it got cold outside the biting went away. As soon as it warmed up, the biting started again. I just realized that it could be bed bugs from the new mattress and I'm freaking out! I've never had bed bugs until they brought that new mattress and box springs in! Now what?

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Heather Needs
,
Oct 03, 2008 12:23 am EDT

You definitely should not sell infested furniture to anyone! Then you could be held liable!

Go to BBB.com and file a complaint with the better business bureau. If I were you I would try to look for an attorney. Because if it's still in your house, and you own your home, you will just end up paying even more if they have traveled from the mattress.

Another question, was this the manager or the owner? Is there another store that is the same store that you could call to get info on how to submit a formal complaint and speak to someone higher up? Sorry, I don't know if this is a big company. But even with one other store, you might be able to call them and get info. I wouldn't even call, I would just go in there.

And if the jerk won't do something about it then you just need to find out what car he/she's driving and give them to him :) maybe then he'll understand. I am slightly kidding, but only slightly. That's a last resort.

ssppff! All mattresses have bed bugs? What country is he from?

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paula
,
Jul 21, 2008 5:37 am EDT

Please do not sell your infested furniture. It will only make the spread of bed bugs worse. It's a world wide problem right now andthe more they spread, the more likely you will get them again in the future. Can you imagine some family with children, just making budget going through an infestation? Bed bugs are not only found in furniture, but common public places at this point. (restaurants, doc offices, hospitals..) Going through an infestation is very difficult, has nothing to do with filth. If you can prove you recieved infested furniture, try and go about it legally. It takes time and I wish you luck. But PLEASE don't sell infested items.

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Rooms To Go There was nothing they could do to help me

We called concerning defective wedge that was purchased along with console loveseat & queen sleeper, 7/07.

RTGO representative came and inspected wedge and agreed it was defective and stated he put in a request to have replaced and we would be receiving a call on 3 days when item would be delivered.

Saturday, 6/28/08, I received a call from RTGO and was told the item could not be replaced because item was no long available and there was nothing they could do to help me.

I can not believe that a furniture company as big as RTGO can not replace and piece of furniture that is less than one year old or give me some other alternative for my inconvenience.

Please reply to be ASAP, I am along time & loyal customer to your company and feel this could have been handling better.

Blanche Copeland

18936 Duquesne, Dr

Tampa, FL 33647

Telephone: [protected] (C) 505-0842

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Rooms To Go They don't keep their words

I purchase a Love seat, a Chaise, and four set of dining chair from Rooms To Go, in Sept 06. From the point of contact and the end of the sale, the salesman demonstrated the benefits of getting the 3 year fabric protection plan. He even took his pen out and wrote on the sofa, same fabric as the sofa I own. To my surprise it was removing with the cleaner liquid that was provided to me when I made the purchase. I can't not remember his name, but he explained to me that with this fabric protection plan, if there is any food or drink stains that wouldn't be remove, that either Room To Go will fix it or replace it. Call customer service they sent a Technician out, he remove some of the stain but not all of it, told me to get it professionally clean. Which I did and cost me $140.00. Then another Technician came out and told me to keep the receipt so that I can reimburse from Rooms To Go. Got a call back from customer service telling me that they can't do anything for me? After going through will all the process that the customer service told me to do. I get nothing in return, they got my business and they won't keep there word on the fabrics protection plan. They offer a 3 year protection plan and yet they do not even follow through with it. Just giving me the turn around. The salesman even uses my little as selling tools to demonstrate it will be best if you use it because kid will be kid.

All that's said, Rooms To Go is dishonest to their customers. To offer a product and don't follow through with it. Not explaining the protection plan to it entity. Giving customer the turn around. I am a very patience person and do not waste time on this nonsense, but to spend almost $2, 000.00 on their product and in return getting the door. I want everyone to know this and not to purchase anything from Rooms to Go or buy their warranty, it's a SCAM! You can find better quality else where.

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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