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3.9 967 Reviews

Rooms To Go Complaints Summary

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265 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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6:32 am EST
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Rooms To Go sectional manufacturer defect order#52410

Recently I received $825.54 Rooms to Go credit. I learned I am financially responsible for the delivery fee and bond protection.

As a customer that has a history of spending money in your store, I deem this to be unfair, wrong and bad. You admitted this is a manufacturer issue so why is this not covered 100%? Why was I not notified upon you learning of this sectional having issues? Why am I having to cover the delivery fee once again? I had not intentions of purchasing more furniture from your store anytime soon but had no choice due to this issue. This has caused unexpected expenses and this is in no way my fault. I am sure 100% that if this goes to litigation I would be fully refunded the other half of what I originally paid for the sectional. Your store will be taking possession of the sectional which means I will no longer has possession of that property. I feel like your policy needs to be reviewed and change for the better of the customer.
This is for documentation purposes to start a communication trail with Rooms to Go . I am respectfully requesting a refund on the delivery fee that I paid to have the new couch delivered which is scheduled for Feb 1, 2018 and I am respectfully requesting a refund of the other half of the price of the original sectional that I paid. I provided the account number for the original sectional in the subject area.

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Update by Leon Smith Jr.
Jan 30, 2018 6:39 am EST

Photos were too large to attach; however, I can send them to any email provided.

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Rooms To Go - palm grove off-white panel bedroom set

Palm Grove bedroom furniture set is off-gassing toxic, harmful chemicals making us sick with respiratory issues almost continuously since buying this set! We bought the PalmGrove off white bedroom furniture set made of painted wood and particle board from Rooms to go back in September. Most of the items in the set (4 out of 5) were replaced in October...

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Rooms To Go delivery schedule

Good evening,
Order #[protected] - 2 pc sectional couch was scheduled to be delivered on Jan 2nd, 2018 between 2-6pm. The delivery driver called to inform us the delivery would be between 6-10pm due to scheduling conflicts. The driver called at 7:30 pm to inform us the delivery would be moved to Thursday, Jan 4th and that a manager would call in the morning to schedule a time frame. Called customer service to inform them that a Thursday delivery date would not be acceptable due to an upcoming trip and that the delivery date would need to be done no later than Wednesday, Jan, 3rd. The Customer Service rep stated that the shipping manager would call us in the morning and that there was nothing else that can be done. While the customer service has been pleasant thus far, this rescheduling of a paid delivery service is unacceptable. If a Wednesday, Jan 3rd delivery date cannot be accomplished, we would like to seek a refund.

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Dominick Pipitone
, US
Jan 19, 2020 6:23 pm EST

We need to reschedule our delivery to Saturday the 25th of January please and thank you.

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Dominick Pipitone
, US
Jan 19, 2020 6:21 pm EST

Pipitone, Dominick

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2:16 pm EST
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Rooms To Go extended warranty/sofa bed

I recently submitted a claim for a sofa bed we purchased 2 years ago. The bed part has a piece that is supposed to hold it up off the ground that has ripped, the frame has ripped a huge hole in the mattress, and it looks to be almost ripping out the side of the sofa. They said it isn't a manufacturer issue so they will not honor the warranty. We paid extra in case something happened to this furniture and it was clearly a waste of money. We just purchased a brand new bed and the headboard is damaged. They didn't want to replace that either! Just was delivered maybe 2 weeks ago! I've purchased every room through rooms to go but I doubt I will ever do so again! I will be warning others as well as putting in a claim with the better business bureau!

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Rooms To Go botched delivery/damaged furniture

Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Delivery scheduled for December 9th. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Sofa arrived and was damaged. Love seat was NOT delivered. In its place was a non-matching leather recliner. Our recliner was delivered. Customer service was unapologetic and rude. The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. Not acceptable. I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. So now we will wait to see how RTG will botch this delivery. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. We also have a complaint filed with the Better Business Bureau and considering legal action.
A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area.

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Shaun R.
, US
Dec 13, 2017 9:05 pm EST

I appreciate reading your complaint David. I really do. I was with you on your complaint, to a certain extent. Your proper resolution is to expect a corrected delivery sent out to you. Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. All of that seems rather reasonable.

Respectfully, the Better Business Bureau is a NON-government entity. They have little control over any situation like this. The best they could do is intervene with additional communication. Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. And for the same reason, you're not going to file in court. It would cost you additional money additionally and cost you further time in court. A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either.

Just be reasonable with them and they should step up and take care of you.

Rooms To Go
Rooms To Go
Seffner, US
Dec 21, 2017 11:04 am EST
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Replying to comment of Shaun R.

Shaun,

We can assure you that our offices are aware of these concerns and are trying to address them appropriately. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. While the number of complaints may be a small representation, it is still too many. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Should you ever have any questions or concerns, you may reach us at TellUs@RoomsToGo.com.

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Rooms To Go delivery, items missing, items damaged

Purchased room of furniture on 11/24/2017. Delivery 2 weeks later with love seat missing from order and sofa damaged. Customer service no empathy and no urgency to resolve. Told to wait another11 days for replacement, store promised to reduce that by 4 days but now must cancel plans to meet delivery, not right to tie us up like this and without showing remorse for mistake. What makes this so bad is that this our 2nd major purchase and the 2nd time this has happened. We demand that this be made right, someone be held accountable, and serious compensation for tying us up for 8 hours ( 2 delivery dates with 4 hour window.).

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Update by DJByankee
Dec 11, 2017 8:19 pm EST

Ordered room of furniture, sofa delivered but damaged, recliner delivered, loveseat missing. In its place was a non matching leather recliner which we didnt order. Called customer service, rude and not helpful, even supervisor was unapologetic. Very disappointed that the best remedy was to wait another 11 days and hope that they get it right. Went back to store where the general mgr was able to get replacements in 7 days. Why wouldnt customer service make that offer? Shouldn't a unsatisfied customer get priority when there is a ligitimate problem. The impression is that customer service gets so many complaints that they cannot empathize with the customer. We now have to put plans on hold on another Saturday because of rooms to go's poor service. We have lost all around. Posted complaint with BBB and considering legal route if adequate compensation for time and aggrevation is not made.

Update by DJByankee
Dec 11, 2017 8:41 pm EST

Resubmitting this complaint as the previous 2 entries have wrong contact info . Purchased room of furniture. Sofa delivered but damaged. Recliner delivered and is okay. Loveseat purchased but not delivered. In its place was a non matching reliner which we did not purchase. Customer service was rude and unapologetic, even supervisor was rude and showed no urgency to resolve this problem. Told we would have to wait another 11 days and hope they got it right. Went back to store and general mgr got delivery time down to 7 days but I cant understand why customer service could not have done this. I can't believe that a major mistake made twice to the same customer would not spark some urgency to resolve quickly. Filed complaint with BBB. Requesting major compensation as we will now have to set aside another 4 hours of our time waiting to see home RTG will mess this up

Update by DJByankee
Dec 09, 2017 10:12 pm EST

Why should it take 11 days before a problem created by rooms to go to be resolved. Esp when missing furniture and replacement is in stock Shouldnt the company expedite resolution of problems asap before disappointing future customers ?

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Rooms To Go 2 couches

Purchased 2 couches from Rooms TO Go not even a a few weeks not even a month the seems started to come undone - scheduled for rooms to go to come look at it for warranty - scheduled a month out on a Saturday gave a window 11-3 it is now 2:45pm I called and all they could tell me they were on their way - they couldn't even call me to let me know they were running late just a courtesy call so I could have still taken my daughter to a Girl Scout event - I would have been back by 2 if they would have just taken 1 minute and call me to let me know they wouldn't be within the window - called them and no help just hey are on their way. They did not make it in their window of time and didn't let me know it isn't good customer service. They just want their sales and don't really care for customer service I guess!

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Rooms To Go furniture and refund process

Hello,

order Data: 11/04/2017
Order# [protected]
I have placed an order for some furniture at the store level, right after receiving the merchandise I called to return one of the Items that did not fit my space, it took the store 5 day to pick the item, 12 day to process it and then another 10 days for the corporate to process and authorize the refund, it has been almost a month and I have NOT received my refund yet

the store charged me 20 % restocking fee, $90 for delivery and again over a month and I am still waiting on a refund

this is ridiculous

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Rooms To Go lack of quality/ customer service

To whom it may concern,
In April 2017 we purchased a Sectional sofa set (Cindy Crawford collection) the purchase with the fabric protection plan for nearly $3000! The purchase went smooth the sales person was very friendly and helpful. Delivery went ok. I recently contacted the costumer service department in regards of the cushions Stiches being not lined up, the back pillows looking "inflated", the seat on the chase being overstuffed, fabric of the ottoman being rough etc! The first technician that came by took one look and said since it's a manufacturing mistake there is nothing he can do and that most likely we will get a new set send out. After reaching out to customer service I was told that there was nothing wrong with the set but customer perfrance?! I requested a second tech to come by. She told me that the some of the cushioned were not filled properly and others were overstuffed, the spring was broken and the ottoman fabric was rough... yes I know! Thanks... again, following up the customer service person on the phone told me it was customer perfrance, nothing that the warranty coverage. The ottoman will be replaced but because I did not call sooner the warranty will not cover anything else! I am not even going to mention her rude tone... terrible! I am shocked. When we made this $3000 purchase we were assured that The warranty would cover these types of issues!
We have been loyal customers with Rooms To Go and recommend several of our friends and family but unfortunately you have lost our business! The customer service person told me if only i had reached out sooner she would have helped me but because we had the set for nearly 9 mo there is nothing she could do! I don't understand this statement considering the warranty is for 12 month! Oh, she also told me that bad quality is not covered by the warranty! This is terrible, we seriously regret making this purchase due to the terrible quality/ lack of customer service and warranty stipulations that are clear as mud.
Both thumbs down Rooms To Go!

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Rooms To Go delivered furniture

Rooms To Go delivered some furniture to my house the workers complained about how heavy the furniture was and that they didn't know they had to carry the furniture upstairs.They tore the wood molding off the side of my front door, damaged my walls going up the stairs pretty bad where the furniture scrubbed up against the walls.I called Rooms To Go customer service on that following Monday told them what happen .Its been over three weeks no one has called me back about the damage that was done to my house.

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Rooms To Go order: [protected] & [protected] / bedroom set & dining set (insurance added without authorization)

Orders # [protected] & [protected]...
When we noticed the insurance added to our order it was late at night so we could not call. So we waited the next day to call. The sales person was very nice - however - what she did to us was not very nice, as she added insurance to both of the orders without asking us. She spoke about the guarantee and how we didn't have to worry about the furniture getting damaged, but at any time did she say that we were buying this guarantee. We spoke to a manager at the doral location a few minutes ago, he's name was evelio. Evelio was very nasty with me, he didn't even let me talk, he would speak on top of my voice, and took sides with the employee instead of the customer by saying that we probably didn't hear when the sales person spoke about the charge which i found very offensive and insulting. He told me that it was better that i=we had the insurance anyway because it was to our benefit. By saying this not only is he missing the point, but he is also not cooperating to resolve the issue. When i told him that he should speak to the sales person about what she did to us, he didn't say anything, and when said that i was very upset and felt like cancelling - he's answer was - i can cancel this order right now. Just like that. I think a person like that should not hold a manager position - a manager should be courteous and be there to help the customer so they can come back again. Not to give a hard time to the customer. I had a very unpleasant time with this individual and as a result will never go to rooms to go to buy again. He did wave the insurance, however, i am still waiting for the corrected order, -
however, the main purpose of my call was to let them know that what they are doing is illegal and should not happen to customers. I think this issue should be addressed to the corporate office and even consumer affairs.

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DollarStretcher
, US
Dec 08, 2017 5:44 pm EST

Hi Carmen, you could file a complaint with the Better Business Bureau and also with the State of Florida Department of Consumer Protection here: http://myfloridalegal.com/pages.nsf/Main/030e31f06ef0184d85256cc600706904
It's also good to share your experience with friends on Social Media. Some news stations have a consumer reporter that might be interested in doing a news report on something like this too. We consumers have the power. It's our money and we can choose where to spend it. I'm not a lawyer and this is not advice, just sharing information. I noticed Rooms to Go doesn't allow reviews of their merchandise, etc. on their website. That speaks volumes imo.

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Rooms To Go
Seffner, US
Dec 21, 2017 11:25 am EST
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We've caught your other comments and unfortunately, it is more common to disclose any negative feedback verses positive and/or positive resolutions provided. We maintain our A+ BBB rating by addressing any and all complaints appropriately. It is our sincere hope that you allow us the opportunity to review your account for any concerns or issues with your merchandise. Please send us your order number or phone number associated with your order to TellUs@RoomsToGo.com and I will be happy to assist you in any way that I can.

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Rooms To Go quality of leather sofa

To whom it may concern;

We are a loyal customer of Rooms to Go. At Room to Go, we purchased a full set of Leather Sofa (3 pieces) in 2013, a set of dining table and a wine storage cabinet in 2015. The purchases were smoothly - sales people were nice and efficient, delivery was on time, customer service was friendly. However, we felt really disappointed about the quality of the products! We spent $3, 000.00 to purchase the sofa including the leather protection. In 4 years, the sofa leather skin started to RIP OFF, and the inside is showing. It is really hard to accept that a $3000 Sofa can't last for 4 years, especially the ripped area are not even the place we sit and touch very often! Please see attached pictures and vedio for details. We hope Rooms to Go can provide a solution to solve the issue!

The below is the information about the purchase

Purchase date Purchase order no. Amount
2/[protected] $2, 113.69
2/[protected] $619.57

Thank you for your help!
Jean

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Rooms To Go delivery and assembly

Date of incident - 10/31/17
Client number - [protected]
Desirable resolution complaint - request a partial refund of delivery and assembly fee

My husband and I purchased a youth full-size bed and dresser from the skibo road store in fayetteville, nc. The sales person provided great service. Based on the service received from the first customer service rep., the delivery and assembly of the bed, this was the worst experience i've ever had with a furniture store. First of all, they provided me a 4-hour window for delivery... Between 11 am and 3 pm. My husband missed half of his work shift waiting on them. After speaking with the first customer service rep. She stated "things happen" after I complained that the deliver driver had not yet arrived and it was 3:50 pm. She contacted dispatch and stated they will arrive by 4 pm. I once again called customer service at 4:14 because they still had not yet arrived and was told they will arrive no later than 5 pm. They did not arrive until 5:30 pm. After checking the assembly of the bed, I noticed they did not connect all the slats for the bed. There are 20 holes for screws to assemble the slats and only 11 holes were screwed in. The vertical slats were not connected and they simply sat them across the other slats. After calling customer service again, she offered to provide me with another 4-hour window for a service technician to come fix the issue, no thanks! My husband will take care of the issue.

I have video footage, but unfortunately it wouldn't upload.

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Rooms To Go my order number 7315928

We purchased an entire living room set 7pcs, a recliner chair and dinette set on 10/7/2017 and delivery date of 10/20/17. The beveled 48" glass table top had a hairline scratch, the coffee table beveled glass had chip about the size of a dime w/scratches along the top of the wood part of table and one of the end tables had several scratches. We purchased all new so called the Memorial Mall location in Houston to complain and was informed that customer service will be emailed about the situation and I would get a return call no later than the next day. Well no call was received so call back to store by Sunday, 10/22/17 and spoke to Mgr, Antonio who assured well as he stated " I promise I will get this resolved by tomorrow and will call you with a resolution", well as of 10/28/17 I have not received a call. So dissatisfied with the service after my purchase that I made 5 calls to the Regional Office that service the Houston area and only got voice mails and messages were left starting Wednesday, 10/25/17 and no return call as of date. I spoke CSR-Sharon who did all she could within her power to assist and trying to get items reordered and redelivered. I called back to store and Mgr, Antonio informed an office staffer that they can refund me all my order and they will pick up the items. I called again to complain about the rudeness of Antonio, spoke to Mgr. Tim who also promised to get issue resolved and nevertheless he did not and hung up call. I am so frustrated with the unprofessionalism of the management team and along with the original salesperson, oh by the way who would only take a message from me and refused to help resolved, but he did not refuse to take my 2900.00 plus dollars for the purchase. If I would have known that the quality of service after purchase would be so "horrible" I would have never purchased. My 2nd delivery on today, 10/28/17 the same tables had damage per scratches and the oval beveled glass top for my coffee table did not fit, it was hanging over the wood portion of the table and the delivery driver had to call that in. So at this point I was furious, called customer service about a reselect and went online and did not see any tables that would be equal to the purchase and was informed when I called the store that I would have to pay the greater difference. So finally I asked can I just return the 5 pieces-the 3 tables and lamps and was informed to just purchase the sofa and loveseat would be more and actually the price was less for the 2 pieces and they are picking up the tables and lamps and refunding me 595.00, but no person should have to go through all of this. I hope that this email is read and I would be contacted.

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Rooms To Go blue sectional purchase march 26, 2017

October 27, 2017
Friday

Order number 8534823LOOVFW [protected].
I purchased a king size bedroom set and a blue sectional. The date it was delivered after being unwrapped by delivery employees. Damage was noted and very clear on the largest rear portion of the sectional. I contacted customer service the agent told me to take a picture and email it to her. That I would be soon contacted to exchange the damage portion of the sectional. As of today, nobody has contacted me by mail, phone or email. In fact, now customer service says no such information exists. I am extremely disappointed in how Room To Go has handled this matter. I have better things to do with my time then pretend and make up lies about a large money purchase made that I am asking to be corrected. After reading the reviews and complaints about Rooms To Go on the Internet well I can only blame myself for purchases from your company. Cell phone records don't lie and that is why I sent the email and called on the date of delivery from my cell phone !
Very Upset and dissatisfied customer!'
You have no problem taking my monthly payments but want to give me damage goods will broken promises and lies to correct the issue.
Sick and disgusted with Rooms To Go
Deborah Jirinzu
[protected]

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Rooms To Go bed frame

I purchased a king size mattress and box springs along with a bedframe from Rooms To Go. After having the bed a few days I noticed that one of the box springs was hanging off the left center of the bed. I removed the mattress and repositioned the box spring. A couple of days later the same thing happened and I realized that the middle portion of the frame was too narrow to support both box springs comfortably. After calling RTG to see if I could exchange for a different type of bedframe they told me that was all they sold and that there is not a different type frame. They also said that the frame I have shows to fit a full through king size bed. I then scheduled for a service man to come out and see what I was talking about so maybe if anything give the frame back and credit my account. The scheduled appointment turned into two weeks and by then I just removed the frame and set the box springs and mattress down on the floor. After being tired of dealing with RTG I cancelled my apt. and bought a real king size bedframe from a real mattress company which fits perfectly. So now I'm stuck with a RTG bedframe that is sitting in my garage. Do not shop RTG for beds, go to a real mattress store that specializes in them.

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Rooms To Go cindy crawford home van buren burgundy 8 pc leather sectional

The cindy crawford home van buren burgundy 8 pc leather sectional was purchased april 2015. The stain on the leather is rubbing off. This recliner has very light use. We bought 3 year warranty to avoid problems but now I am told it does cover this. Purchasing a high end product you expect more then 2.5 years of light use. We have other leather products with over 10 years of heavy use and no loss of color. I have pictures to show the damages. The quality of this leather is completely unacceptable.

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Rooms To Go cheap furniture

I purchased a sectional from rooms to go and after 3 years the so called leather started peeling. I sent pictures to customer service and received a full store credit. Well the furniture that I picked out in place of the old sectional I've only had a year, I made a complaint that the couch and love seat was cheap after a year the cushions are horrible you might as well sit on the floor. A tech came out to my home and said it was normal wear and tear well I feel after a year its not. the sofa should have out lived 1 year. remind you I added an extra $200 + to purchase the sofa. I'm in the process of getting a new couch from another vendor I will never purchaser anything else from them. I've spoken to several people that has had the same problem. I've called twice and no one can help saying its normal wear and tear I'm pretty sure if it was them they would feel the same just after 1 year of having this mess.

laquitta Wilson
Houston tx

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Rooms To Go furniture delivery

I purchased an entertainment center with a matching dining room table set and a couch from the rooms to go outlet in Gainesville, Florida. By far the worst experience I have ever had with a company. I am on my fourth delivery because I keep getting delivered furniture that is damaged. The technician does not fix any of the damage on the furniture and is a complete waist of time. I have missed several days of work because they are never able to deliver on the weekend. I have lost money because of all these deliveries and the customer service reps only tell me they can credit me $50! I'm paying over $5, 000 dollars for this furniture. $50 means nothing to me. I will strongly recommend to everyone to never buy anything from this company.

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David W Richey
, US
Oct 18, 2017 8:53 am EDT

I am enduring the same thing with our reclining loveseat. We were delivered three different brand new loveseats that were broken. The first delivery occurred at the end of July, it is now mid October and I still haven't had a functional loveseat. :/

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Rooms To Go
Seffner, US
Oct 26, 2017 1:30 pm EDT
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3 months and still no functional loveseat? Sounds like we definitely need to look into this! Please email us your order information and the details to TellUs@RoomsToGo.com and we'd be happy to help!

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11:40 am EDT
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Rooms To Go full bed with side rails, full bunkie and matt protector

I bought the full bed for my daughter on 9/15/2017 to be delivered on 9/28/17 not only the bed was delivered to the wrong address but couldn't be delivered any earlier than 10/17/17 A month and 2 days after. Employees at the phone were rude and told me there was nothing they could do about it. I understand the demands after hurricane Harvey but what is unacceptable is their customer service. Just horrible! My order number is 7270672.

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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