Rooms To Go
reviews and complaints

I went to the rooms to go website and ordered two barstools online. After the third day of using the chairs the screws fell out of one of them. Put the screwback short story the screws keeps falling off both chairs. I've made multiple phone calls and I keep being promised that someone will get back with me. I have called about 4 to 5 times and no one ever returns my call. I will never shop rooms to go again and I am disgusted with the product I received. Both barstools are in bad shape because the screws keep falling off and our maid very very cheaply. My phone number is [protected] thank you

I ordered a dining set and was scheduled for delivery for today, 10/24/18, between 8:00 - 12:00 a.m. At 9:30 the delivery driver called me and said "I can't get up the mountain, do you have a truck?". I told him that I did not have a truck and that is the reason that I paid an extra $150 for delivery. There are 3 ways to "get up the mountain" and he took the absolute worst route. I told him to go back to the state highway near the interstate and that there would be no problem getting to my home. He said he needed to call me "right back". I then got a call from his dispatcher stating that he said he couldn't get up the mountain. I told her that if he would go to truck stop next to the interstate that I would meet him in 20 minutes and show him the way to my house. She said okay. I left work and got to the truck stop but he wasn't there. I tried calling him but he would not answer. I then went to the next exit thinking that maybe he got confused on the location. While driving I called customer service again and waited on hold for 15 minutes. After giving my order number and explaining yet again my situation, I was told that they would have dispatch to call me. They never called me! I waited for 30 minutes then tried the driver again. He answered and said he was at another stop and didn't know if he could make it back to me today. I then called customer service back after having wasted almost two hours from work to be told that I would have to reschedule. I told him that was not acceptable and that I wanted to speak to a manager. The manager told me that they could not endanger there drivers trying to get to my home. As I was talking to him, I was following behind a freightliner Wal-mart truck going up the "SCARY MOUNTAIN"! I explained this to him and he did try to help and emailed the delivery manager. He returned my call but I missed the call and he left a message stating he was sorry but it could not be delivered today and if I needed a refund as I stated in the previous conversation that I would need to call him back. I have never purchased from Rooms to Go but with this kind of customer service, I am surprised that they are still in business! I would give 0 stars if I could!

A salesman took off my warranty on a couch I brought. I brought a loveseat, chair and couch. I brought a 3 year warranty for all the pieces. I have paperwork said I did. But today I found out I only had it on the chair and loveseat. I brought the set. I decide to upgrade the couch to all electric. And the salesman didn't put the warranty on the couch. And he didn't tell me this..It's his Fault. Can I get any help on get a warranty for my couch.

10/18/2018 Waited ALL DAY for a delivery. Offered 2 numbers for contact. NEITHER were called. Cannot get delivery out to me for an additional 5 days! Ethan, a manager, would not escalate my call - told me he took all calls for the CEO of RTG and he didn't have a boss to report to... that is obviously FALSE. His whole demeanor was VERY unaccommodating and on the verge of disrespectful. Offer absolutely NO assistance but to deliver in 5 additional days! UNACCEPTABLE!

I purchased my entire house through rooms to go spent over 10k in January 2017. About 1 week ago my sons bed frame cracked from underneath. The leg broke and the 1 piece of wood that holds all the slats in place cracked. My son is 70lb. This should not have happened on a 1yr old bed. I called and was told that because it's over a year old there was nothing that can be done. I think that's crazy. Either it was not put together properly or it was a defect. I would like someone to either fix it or send me a new frame. I spent a lot of money in rooms to go. I know you make a lot of money and I would hate to think that your selling crappy furniture that could just break at anytime.

Placed the order online, a living room set and a dining set as well. It took a month for delivery, when the delivery truck got here, I told them that because the entrance door is small and the house has a narrow structure that it wouldn't be possible for the furniture to fit through the front that it will only fit if we bring it from the side of the house. They basically said no, that they wanted to bring it through the front we told them again that it wasn't going to fit and even went as far as telling them to just leave it out, and we'll get it ourselves inside, as soon as we turned back they started loading everything back into the truck, meanwhile they were making jokes about two gay guys living in the house, really? Called the warehouse and lied saying the nobody was home to answer the door, so they had to leave, so to call back to reschedule the delivery WOW! Really? this is how much they care about their customers like they advertise? specially when they have you waiting on the phone for half hr and the freaking recording keeps bragging about how much they care about their Customers.
Finally got to speak to a representative and then was transferred from one department to another, and of course, the person who answered the phone didn't know what to say. Just told them directly to cancel the order that we don't want anything to do with Rooms to Go, she basically said very calmed, Ok No problem, we'll cancel the order, anyways It hasn't been charged yet.
Never Again !will do business with this people, Got my rooms to go card and shredded in pieces.

I purchased a dinette set about 6or 7 months ago, I noticed that the table top looked damaged almost like it had been sitting outside in the rain or something; it was to the point where you can push down on it and the wood look to be splitting. I called customer care because it has been under a year since I purchased it. They sent someone out to look at it the guy only took pictures and said someone would contact me. I got a call days later stating the table has water damage and its nothing they can do. I do wipe the table off but I don't understand how it can have water damage. I don't know if the wood is just poorly made but to not do anything after I spent 8or $900 and it hasn't even been long ago is a rip off.

I purchased a king size mattress for and had a deliver date of 10/4/2018. My had our son and was expected to return home with our child. The delivery driver called me 7:55am from [protected] and told be that the mattress was extremely dirty and that 'whoever' loaded the mattress tore the mattress which was the dirty to get on the mattress. He assured me that after speaking to his delivery manager that they can have another mattress delivered the following day. Customer support called me and advised me it would take 48hrs to return the mattress then send another - obviously to balance their inventory. I spoke with the manager at the Pembroke Pines location who showed little to know concern. Couldn't guarantee another date for 48hrs and told informed be it would take 4days (48hrs for return and 48hrs delivery )to process another order. I proceeded to ask for a refund and I was told that would also take 48hrs to even get that back. Meanwhile my wife who just had a baby is supposed to be without.

My wife and I spent $1800 on a new bedroom set from rooms to go in gulfport ms during the last week of september. The bedroom set got delivered approx 5 days later. Now when I say the bedroom set got delivered by no means do I mean all of it. First off it came with the slates of wood that we told the sales woman at the store 3 times we did not want. It came with missing hardware and the big dresser actually had a hole missing for the hardware in one of the drawers. We contacted the store to tell them what happened and was treated like I was a liar when I told them about the missing hole and missing hardware along with delivering stuff I didn't want nor ordered. I was told that it would be 3-5 more days to get the hardware in and then they would send out a service tech to come drill the hole and install the hardware. So, another 5 days later the technician showed up to drill the hole but had no hardware. So he said as soon as the hardware shows up to call him and he would come back out! 4 days later the hardware finally showed up! Woohoo right? Nope! Wrong freaking hardware! All of our furniture came with the little round knobs and the hardware they sent to replace the missing hardware were the long rod looking hardware which does not match! Soooooo we call the store again once again we were treated like we were liars! My wife was actually told that can't be correct ma'am. Really? No [censored]! The person "helping" us proceeded to tell us that the entire set is suppose to come with the rod style hardware when clearly. Even on their own website it has round knobs! So she begrungly says I guess we will have to order you the round hardware I guess. It's gonna take another 3-5 days! So here is where I am at! I am gonna need someone from corporate or someone that knows what the heck they are doing from the
Gulfport ms location to contact me no later than 5pm on friday, october 5, 2018 to come up with a solution to my absolutely horrible experience that my wife and I have had other than "I guess we will have to order you the round hardware" and we just sit back and wait another 5 days to see what other f'up gets sent to us! My name is jim guedry and my wife's name is lynnette guedry our numbers are listed below. I need someone to completely understand that if no one contacts us by tomorrow I will personally spend hours upon hours ea day blasting rooms to go in gulfort on social media until I feel I have at least cause at least half the aggravation that that pos store has caused me and my wife! If that doesn't catch there attention, I will literally spend enormous amounts of money to ensure that the local community of gulfport and biloxi knows where not to shop for furniture in the future! I know I can't stop everyone from shopping there but I will be certain that everyone in the surrounding area knows what garbage service the store provides! Then once i'm satisfied with that, I will burn the bedroom set and make sure that my over 5800 followers on my facebook page thru my company watches as I burn it and go live on fb while I do it and then I will go straight to luckies furnture where over the past five years have paid over $7000 for furniture from them and would gladly spend another $7k with them tomorrow because of the amazing service they provide! Y'all should be ashamed! Hope that someone attempts to rectify this horrible experience by 5pm tomorrow or game on! That's a promise!
Jim guedry [protected] cell
Lynnette guedry [protected] cell
Waiting impatiently!
Email - [protected]@gmail.com jim
Email - [protected]@live.com lynnette

They told me my time frame was 12-4pm Oct 4, 2018. I called at 1:30 to check on where the delivery truck was and they said he had only 2 stops. After 3 more hours of waiting we called again and they said that he was delayed and that he had 4 more stops...which doesn't make any sense AT ALL. And I was then told the time frame was from 4-8pm. At 5:30 we called again to check and after all this time at sitting in a car for hours because we have 2 babies, and they house electricity isn't cut on because we have not moved in yet, they then tell us that it will be delivered tomorrow between 7am and 11am. They said they called to inform us about the entire day change AFTER WAITING FOR HOURS but we did not receive a phone call. We are not satisfied AT ALL with the communication or delivery organization.

I finance a sofa set, and a dinning set at the Cutler Rudge Florida location. The sales lady name us Alexandra she told me great your approved, I ask how much are my monthly payments she tells me you will receive a letter in advance with that information. Since my husband was in the process of buying and closing on a property he couldn't finance it under his name. We told her this and she told us to come back to the store everything is done so he can finance it under his name. We go back one month later and the sales lady Alexandra tells us that she never said that, so I'm stuck with paying high interest rate and at the end if the day I was lied to so she could make a sale. I don't recommend this place to anyone, they are a bunch of rip off and liars.

I recently purchased a complete bedroom set. The date of delivery the dresser arrived with a big crack on the top, and the worst of the delivery was that the sales person neglected to ad to the order the bed frame. Therefore, the date of delivery they could not put together the bed. So I got on the phone with customer service while driving to the store where I made the purchase only to be told that it was too late in the day for them to do anything. I therefore, had to take another day off of work for the exchange of the damaged piece and the frame they forgot to include in the order. I have been a long time customer of Rooms To Go, but I can guarantee you, this will be my last purchase.

The reliability and customer service of Rooms To Go has really taken a huge decline.

We bought a dining table on August 30th and we have not received yet. We have been struggling to receive our package, this is the third time that we were told that we will received and yesterday (September 26) we did not receive our package complete. We only receive the end table that we also bought the same day. After several calls, we were told that we will receive our dining table package until November 14th.
I cannot believe the system they have on this company, we even ask for days off at jobs to be present for the delivery, because they time frames are hard for people who work.
I was also told on the store at I10 (San Antonio) that they do not have the customer service phone and I should wait more for an answer to know what is happening.
The lady manager on the I10 store is very rude, when a costumer has questions or do not understand their terms of paying, she get angry and start being rude making gestures to client as they were dumb, I cannot believe they have her as a manager.
I will never buy anything on rooms to go and I will tell to the people never buy something on this company.

Had 1 piece backordered the first time. Also the delivery guy damaged a piece of my existing furniture on the way in and just said oops. I was going to let that go, but then they brought my back ordered piece was damaged. They left it, and someone called to schedule for them to bring a new one. Which means more time off of work for there half a day window for delivery. This time they called to say they were 30 minutes away, but they never showed up at all. Again, more time off. After damaging my existing furniture, going through all of the rescheduling, etc. they should have at the very least refunded my delivery charge. They offered me $30, then $50. I said no to both. I would like my full delivery charge refunded to me. They were supposed to call me back, but I have yet to hear from them. I tried to call them and was told again they would call me back. Still nothing! I am so disappointed! I have bought from them on several occasions, and never had this kind of service. If someone doesn't make this right, I will be taking my business elsewhere.

I purchased 2 bedroom sets for my daughters. My delivery time was between 3-7p.m. I received a call to say my delivery would be late, they arrived around 8:20 p.m. The previous delivery I had from R2G was absolutely WONDERFUL! They basically white gloved my furniture, set it up and everything. I expected the same this time. Nothing was set up, I have pieces of furniture in my dining room and the delivery guys damaged my wall! NOW, I have to repair ripped drywall and broken molding. Some of the pieces are not even in boxes. I asked if I needed to sign anything and was told yes, but the other guy dropped the iPad in water so it doesn't work. Now, I have to take my day off to assemble bedroom furniture. I hope all of the parts are there.

Order #[protected] we are disappointed in the products that rooms to go has.
I bought a mattress up until now I have had to return it because of sinking issues.
I have gone to the store twice to pick out a different one and pay more and still have
the sinking issue. I picked out one third time around and which was firm and it turned out it was as hard as a brick, with that being said I went again to pick out a pillow top and now again is sinking. I think this is ridiculous. I need for some to call me or make my order good with a great mattress without me having to pay more and more each time. My husband and I are senior citizens and cannot be with this back and forth and also we need a good mattress not a back aches from the bad mattress your store sells. I have called today and waited on the phone and had to hang up for a call back, this is crazy. At this point I don't know if I want any mattress from rooms to go and for sure don't want to pay a penny more. Please have a supervisor call me back so we can solve this situation asap today, Thank you Esperanza Abelairas Order #[protected].

I had a delivery window for today 9/21/2018 - 3:00-7:00. Boynton Beach Florida
The driver came at 1:20 and of course was not able to deliver - I called and asked when it will be delivered - guess what- they took the truck back to Tampa before 3:00 my delivery time - with my paid in full furniture and now can not deliver for 4 to 5 days - this is totally unexceptionable. They actually closed the delivery ticket - and ticket can not even be opened for 348 hours to give me a new delivery time. They driver even left my husband a message and told him it is a $48.00 re delivery fee - when they did not come in the time frame - I guess they believe we should be hours early than the time they state.

They do not mind taking your money - but that is where customer service stops!
I have been on the phone for over 2 hours trying to get my furniture delivered. I had the two rooms removed of furniture and now have nothing

Can you imagine that I am just trying to get customer service!

I am very disappointed, I will no longer order anything from rooms to go. I ordered a bed for my daughter, was given a 1pm-5pm delivery window. No one called they day before as I was instructed to confirm the delivery. I called myself the day of the delivery and was told it was on time for delivery. The bed didn't deliver until 6:30pm. I took off work for nothing, as you guys delivered way past the time given. Then when the bed delivers its missing parts. I was told a service agent would be out in 2-3 business days. Instead I never received a call, a week later I called myself to check status since I receive the missing parts in the mail with no notice that this would happen. When I called no one had set up any kind of service request. So at that time I was told an agent would be out Friday, 9/21/18 but someone would contact me to give me a timeframe. Here we are 9/20/18 and I still have no delivery time and I have to work. I am totally disgusted with Rooms to Go, I want to return the bed now but guess what, you guys don't even have a return/exchange policy. I WILL NEVER USE ROOMS TO GO AND I AM TELLING FAMILY AND FRIENDS TO STAY AWAY. Customer service line is a joke they just apologize but no resolution was given.

I was told 1-5, then that the driver was running behind would be there from 5-7, at 8 got a call saying he would be there before 9 it's 9:30pm he still hasn't delivered and I am 5 months pregnant and was expecting my couch to sit on when I got off work. I am extremely upset with this issue. My husband couldn't pick my son up from school waiting on this delivery.