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3.9 968 Reviews

Rooms To Go Complaints Summary

701 Resolved
264 Unresolved
Our verdict: You can expect a very good level of service from Rooms To Go. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Rooms To Go reviews & complaints 968

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6:38 pm EDT
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Rooms To Go sales

I took a screen shot on my phone a while back of a bedroom set that I wanted but I was waiting for it to go on sale. Now you are having a "hottest deals of the summer" sale. You have the bed set marked on "sale"... But the price is literally $11 cheaper for the exact same set and the matching items for the room aren't even on sale. Is this the norm for your company? Because that "sale" wouldn't even cover the gas to get to and from the brick and mortar store. I'm not impressed. I hope nobody falls for this horrible sales tactic.

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8:12 am EDT
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Rooms To Go bed bug infestations

I purchased an adjustable bedframe from rooms to go and it was delivered on May18th. Within a couple weeks we started noticing red bites on our arms and face and legs. Then one night about 3am I found 2 bugs and I caught them and looked them up. Turned out to be bedbugs. I immediately called rooms to go in which we were told it wasnt there problem.

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th051102
, US
Jul 16, 2018 12:58 pm EDT
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Called and they will be sending another bed, at the same time I now have to pay for exterminator! I want my money back

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th051102
, US
Jul 16, 2018 12:55 pm EDT
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I am having the same problem! I am very unhappy and paid cash for the entire bedroom set.

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Titan3333
, CA
Jun 26, 2018 8:20 am EDT
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WOW that's unjustified as bed bugs are a problem from many countries. return the bed

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11:03 am EDT
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Rooms To Go rooms to go internet sales

I submitted an order on June 6th, through the Internet, for Rooms to Go, for a desk, book case, and tv stand. When submitting the order it said 7-10 business days. I contacted customer service for a delivery date, which I was told I could not get any tracking information, since these items were coming from a different outside vendor. One order was finally delivered damaged, but the desk and bookcase did not arrive since it was on a different order. After 15 business days and numerous calls and email, Rooms to Go could not give me any information related to the order. I have a home office and recently purchased a home and needed these items in place to start working. Needless to say, I cancelled the order this morning and purchased the office furniture from another vendor. Rooms to Go internet sales has been the worse vendor I have ever dealt with. Because of this experience I will never shop Rooms to Go store or online!

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12:06 pm EDT
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Rooms To Go furniture

Purchased over $4000 of furniture from Rooms To Go in October 2015 bought protection on furniture and was told that only covers the fabric, however our loveseat to out set has wood popping out of the bottom of the fabric and I do not have small children that would jump or ruin it. I take great pride in the products I buy as I work hard to have these.

I called Rooms To Go and spoke to Tameia and she told me there is absolutely nothing they can do for me. This furniture is not old and should not just break. So now I have a broken piece of furniture they will not stand behind.

Will also contact the BBB

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6:00 am EDT
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Rooms To Go poor quality furniture & poor customer service

Bedroom furniture was ordered for my daughter on 05/11/18. Was told delivery would be 05/15/18 anytime between 7 am and 6 pm. After staying home all day, the delivery arrived with both pieces cracked and broken. The drivers said they would note the merchandise was damaged and have new furniture delivered. Days went by and no word from RTG. I finally called back on 05/22/18 to check on the status and was told the delivery department does not communicate with customer service; therefore they would have no idea the merchandise was damaged and needed to be re-delivered had I not called while RTG had my payment in full of $1600.00+! They gave 05/29/18 as a second delivery date, and told someone had to be home from 12 - 4 p.m. After staying home during that time period, the delivery arrived and was damaged again for a second time! Customer service said the next delivery would be mid June! I contacted the store manager in Myrtle Beach Bob Beadling regarding the poor customer service, who basically stated there was nothing he could do. I asked he make arrangements for an earlier delivery date as they had received my money weeks earlier and I was still without the bedroom furniture I ordered and that the furniture be inspected PRIOR to the third delivery to ensure it was not broken or damaged. Mr. Beadling did just as I asked and the next delivery was June 5th. On he third attempt, the undamaged furniture was finally delivered.
I contacted customer service for compensation as suggested by a RTG representative named "Jamilla" on 05/15/18. I asked to speak with someone who had the authority to resolve this situation by providing compensation for the lost work time wasted waiting for the delivery of broken furniture and the inconvenience of having to be available for the same delivery for three separate days in the amount of $285.00 and was told by another customer service rep they would only give $25 refund or $50 store credit. I spoke with supervisor "Savon" who stated they would only refund delivery charge of $89.98 and nothing else. I asked to speak with someone who had the authority to resolve this situation with proper compensation being I was being told different things by different employees, and he said he had the authority, but would not consider what I was asking. I asked for his manager, Karen Braunson. In speaking with her, she also refused to give proper compensation for the 19 hours over three separate delivery days wasted. After informing her I would NEVER EVER shop with RTG again, she became very condescending on the phone and didn't care RTG lost another customer! I asked for her boss' name and number, which she refused to provide beyond the "presidential department" and the RTG website. With little to no help from customer service, I have since written numerous emails to the CEO/president Jeffrey Seaman and other executives for RTG & continue to use social media to forewarn other potential victims [aka customers]. The lack of professionalism and treatment I received from RTG customer care center is just beyond words. Save yourself the frustration and do business with a company that actually cares about its customers!
Karen Kawamoto

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3:18 pm EDT
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Rooms To Go worst company

My biggest headache started on feb 2018, I bought a dinning room set and a bedroom set with motion bed and the mattress serta. I received it and Right away I started having problems with my back, I couldn't sleep or even worst turn side ways, I had to help myself, I called the store on March to explain the problem and they told me to wait another month and see if the problem keep going. I called again on april and they told me that they're going to send a technician to check the mattress until then I couldn't do anything, the 1st appointment I missed it because I worked that day but I asked them please to tell the person to come to the house after 1:30, they came earlier, I reschedule and when the technician checked the mattress, lucky me, the mattress was bad, he told me that the company was going to contact me and then get another mattress. I have to call them because they called my husband for delivery but we want to change to another brand and the lady don't want change it, so I called and after several times to put me on hold they agreed to make the change but I have to pay the delivery fee, I completely disagree because for me was unfair and ridiculous, the lady never try to help me, she even didn't try, I was so upset that I want a refund, she said that she can't do that and I have to go to the store. I went to the store and spoke with the manager and explained to him everything, he decide to waive the delivery fee and we proceed to choose another mattress, we picked a tempurpedic and the salesperson gave me a price we agreed and went to the place order, after I paid the taxes I looked the paper and another price came up, quickly I asked because the person never told me that the numbers changed and his answer was yes and he don't know why we tried to get a solution but they told us that the price was locked and they couldn't't do anything, we asked then for the refund and they said that they could give us the credit to use it in the store but money back, NO, in other words we were trapped there, I canceled the order and we left upset, after few days of talking with my husband we decided to buy the tempurpadic because we couldn't do anything else, I went there, paid for it and surprisly the price went down, after waiting a week for the mattress, june 1st, and let me clear this, I had to request the day off from work to receive the order, my husband called me asking why I was not answering the door because the RTG were there, I told him nobody knocked the door, I went out nobody outside, I got a voicemail from cs that I have to reschedule the delivery because nobody was at the house, I was furious, right away I called to cs and told them what happened they apologize but they can't do anything, I asked them to call the ppl from the delivery to come back, because then I had to wait 48 hrs to reschedule but they did called them but the truck driver told them no, she kept telling me that they went to the house and I told her no, I have doorbell, a dog that when somebody knock that door she start barking, she verify the address and it was correct but they were not at my house, I was pissed and hanged up, my house have cameras and I checked them and showed up that at 4:14 pm the RTG truck passed in front of the house but kept going... they went to another house, I was right, I called to the store and spoke to the sales person and told me that he was going to talk to the manager the next day, very upset I explained to him that next week I was going to be very busy, I work hospitality and is hard to get another day off, he told me he was going to try. When my husband got home he told me that he saw the truck close to the house like 10 min away, he talked to them and told them they went to the wrong address and told them the number of the house, they said ok, give us a second and in that moment the light changed and they left to the US 417 fl. When he told me that I went from mad to furious. This company is a joke.
Next day, they called me from the store to tell me the manager was working on it and they were going to call me on sunday to tell me more, nobody call, I called yesterday to see what happend and the salesperson told that they schedule the delivery for wednesday the 6th without my consent, I was so mad, I told him that I cannot be there because I work all day so he changed it for friday, I told him that this week I was so busy but I had to talked at work to get the morning free and he told me that he don't garanty that the delivery was goibg to be in the morning... Seriously? That was the limit of my patience, You as company are not professional at all, is a mistake after mistake, It was your mistake to go to another house, I was there I did my part, I was responsible for being there, you guys screwed up and now I have to keep waiting for you, I think you guys need to make an effort and deliver for the day I'm asking, I'm paying for this product and what I'm getting back is the worst service ever. Any way, I told him to put the delivery for this friday that I was going to call to cs, I did and the lady that I spoke to told me the same thing, you guys keep apologizing and I really don't want that, What I need is a solution.
I hope this goes to coorporation and somebody contact me at [protected]@hotmail.com or call [protected]

Griselle Carrion

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3:34 pm EDT
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Rooms To Go dining table and chairs

My daughter bought a table and chairs they came out three times at there time. Each time they came they never brought the right item she ordered. She kept calling them and they would a time for them to come out. She works and it was there fault for the mistakes. So she called to set up a time for them to come out and just pick the stuff up she was done with them. They said it would be two weeks. So she was so stressed out her husband working over seas she's having surgery next week. She just told them she would load it up and take to the wearhouse a hour in a half away. The actual store is twenty minutes away. I went up to the store as mama bear. They treated me as bad very disrespectful didn't care to help her. So by herself she loaded the furniture in a uhaul and paid for it and drove a hour n ahalf to unload it. They would not help her and it was there fault they screwed up. Very disappointed cause I own a lot of there furniture. I had issued too in the past but this takes the cake. I will never step foot in rooms to go ever again. And I hope I can get the word out to others to stop going there.

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1:10 pm EDT
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Rooms To Go parts order

On March 8th we ordered parts for our Cindy Crawford Sofa. We submitted the check for $193.00 and it was cashed 3/17/2018.

The parts came in April and when the delivery men brought them in, they said these were the wrong parts. They called this in took the parts and left. They indicated we would get a credit or a check for the parts.

We have received neither. RTG customer dis-service claims we have the parts and that they were left at the door of our home. I have escalated this to management and was told my wife lied about the delivery and the parts.

We have no parts and our out $193.00.

Repeated phone calls have fallen on deaf ears. We would like the $193.00 returned.

Sam Rotella
[protected]
[protected]@gmail.com

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Nannette Morgan
, US
May 31, 2018 5:37 pm EDT

Rooms 2 Go Customer Service & Review:1st I will credit csr at the [protected] for resolving finally.
HOWEVER as rating a Csr Supervisor James ELLIOTT he gets a (- 5 rating !) His Customer Service & Skills are imo he is high on stupidity and for Safety issues especially # Kids Furniture!...My Grt Grand was bought bought a canopy loft bed which has a ladder & slide.My daughter had to pay additional $80 for delivery & installation so total was just under $600 Well the person came to put the bed together and he did However he called Sheila to see that some of the hardware was missing, he called to report it and said another person would get the missing hardware, setup a time, bring it & install. Fine sounds good right? Here is the problem...See Picture BELOW of the bolts screws ect He brought, said only thing was they were black and not chrome, , , NP as long as secured the bed rails, frame ladder ect.. Now this canopy bed is basically a upper bunk bed with a canopy..no lower bunk so they can play underneath, and has material canopy & below that for girls is like a princess house with windows, Here is the issue &problem : JAMES ELLIOTT informed via the ph .If we had moved the bed disassembled ..even a week after assembled..it voided any warranty ! OK BUT how in the name of Saints if we didnt move it here recently and upon RE Assembling would have seen the black bolts and nuts were just in the holes and not able to tighten or they came completely thru the wood ! He informed WE had to but the hardware for $45 for * bolts ! 4 long & short each was what was suppose to be originally ! So CONSUMER BE AWARE !

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Seffner, US
Jun 07, 2018 12:11 pm EDT
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Nannette, We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can!

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10:26 am EDT
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Rooms To Go cindy crawford metropolis sectional

We purchased the Cindy Crawford Metropolis sectional from rooms to go 1.5 years ago for over $2500. It is a complete peice of junk. One side of the couch that does get sat on, is sinking and completely uncomfortable. The other side that very rarely gets sat on (chaise) is ripping at the seams. I have seen numerous complaints about this exact sectional ripping in the same place, and is clearly a manufacture defect. Not to mention hundreds of complaints about Rooms to Go continuing to sell this furniture that is known to be garbage. Why would a huge company like this continue to sell something that they know is going to leave customers unhappy, frustrated, and feeling ripped off?! Why sell garbage?

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2:15 pm EDT
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Rooms To Go I bought a big leather couch with recliners

For some unknown reason the couch sectional have come apart i'm seven years old I called customer service I called the store and no one really gives a hoot about coming out and putting my couches back together again my sectionals that's all I wanted was someone to put my sectional is back together when I purchase this item I did not want any of leather protection on it even though the salesman and I will run anyway I have another $300 on and I never said anything at this point i'm saying watch your salesman there out to rip you off around to say things you don't mean I bought it anyway so I called today maybe the 29th to ask them to please send somebody out and they say were sorry sir it's been a few months now you're out of warranty and screw me when i'm trying to put my couches back together again so it's far as i'm concerned no one cares at rooms to go the manager doesn't care the customer service department could give two hoots about it I don't recommend buying anything from rooms to go you're just nothing but a big rip off company

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8:56 pm EDT
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Rooms To Go parts not received

On 28 Apr 18 I purchased the Brown Acacia Console, Bridge/Metal Track, Left/Right Pier w/Door entertainment center from sales person Robert Ibarra (031915) of Rooms To Go (RGT). The center cost $1, 599.00 plus an additional $89.99 for delivery/setup.

The entertainment center was delivered on 30 Apr 18 but upon assembly, the delivery personnel noticed four pieces were either missing or wrong, they were:

1. Two of the four glass shelves were the wrong size
2. Half of the back wall panel was missing
3. Two door handles were missing
4. Two left-side doors were sent

A customer service person telephoned me right after the delivery and I told her what parts were missing. She assured me they would be ordered and a delivery date was set up for 7 May 18.

On 7 May RTG delivered the glass shelves and right-side sliding door but there were no door handles or back panel. When I contacted RTG and told them what was missing, the the customer service couldn't seem to understand what I was saying. She kept wanting to send me the glass shelves and sliding door. I had to continually correct her. Finally, she seemed to understand and stated she'd order the parts.

On 16 May I again called RTG and this time spoke to "Sierra" to check on the status. I was told the parts had not been ordered! She (I had to correct her and tell her I only needed the handles and panel) said she'd order the parts but it could take between 10-90 days to get the handles and panel to me and that I should call back within three business days to check on the status. Unbelievable!

On 16 May I sent RTG an email on what I'd experienced. I received no reply. I sent another email to RTG on 18 May in which a representative named "Cindy" finally contacted me, by email. On 23 May she sent me an email that stated, in short, "I can confirm the delivery scheduled for 5/25 is for parts needed for your wall unit."

On 25 May, after not receiving the parts, I contacted RTG at approximately 6:50pm and spoke with "Amber" who told me (again, having to correct her on what parts were needed) the parts still had no tracking number. When I asked to speak to a supervisor or the Parts Department, she refused to give me a name of a supervisor (per Amber, they all had left for the night), the only telephone number I could call was the one I'd dialed to speak with her and the Parts Department was closed. The only thing she could do was send an email to the Parts Department and that I would have to contact RTG Customer Service on Monday.

It has been almost 30 days since I purchased the entertainment center. It should not take this amount of time to get door handles and a back panel. I fulfilled my part and paid RTG for the entertainment center. They now need to fulfil their end of the deal by delivering the product in a timely fashion.

I've attached a copy of the email exchange from RTG and myself. The 23 May 18 email, is where you will see "Cindy's" statement of delivery.

Desired Resolution: I want my door handles and back wall panel immediately and I'd like partial repayment for the $89.99 I paid to have the entertainment center put together.

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Rooms To Go I am complaining about the delivery service that rooms to go used to deliver my furniture.

The delivery service scratched up my floor and broke the wood border around the floor when the delivered my furniture on 05/04/18. I reported it the day it happen and now I can not get anyone from their claims teams to call me back or even address the issue. I have been calling every two days since this happen on 05/04/18 and getting no where. This is the first time I have bought furniture from Rooms to Go and it will be my last time as well. I have called the store in Lakeland FL and spoke with the sales person Bill who sold the furniture to me but all he could tell me was to ask for a supervisor when I call Customer Service again. All I am looking for is for them to fix my floor that they messed up, that is not asking too much! That is the least they can do.

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9:35 am EDT
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Rooms To Go delivery, customer service

Rooms to go hired a 3rd party to deliver my furniture. During delivery, my wall was damaged! After several phone calls, emails, forms and pictures have been sent, I'm still waiting! I was told by Keith Harrison (rep) from Cory Compaines that I would receive a check for $150.00 for damage, all I had to do was forward pictures, fill out the form...that was in April. Several phone calls to both Mr. Harrison and to customer service at Rooms to Go and all I get is a run around! I did not hire Cory Companies for anything! I bought furniture from Rooms to Go! Yet, I'm left dealing with Cory Companies. By the way, this was not " free delivery " I paid Rooms to Go for delivery! This damage may be insignificant to you, but not to me I will have to pay for this damage.

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8:36 pm EDT
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Rooms To Go chest

I purchased a living room set & chest on 3/31/18. I did not receive the chest until 5/12/18 It took them 4 different deliveries to receive the correct chest. The chest only comes in 2 different colors and for some strange reason they were unable to get the delivery correct. You would think if the first color was wrong then send the the only other color that it comes in. unfortunately that did not happen. Instead they delivered the same color chest 3 times. Then to top it all off on the 4th delivery they gave me a delivery date of 5/26/18 & If I wanted the chest sooner the delivery window would be from 7am to 10pm Unacceptable and poor customer service with no consideration of my time. I was planning on purchasing more furniture for my home from rooms to go but after this experience I will purchase from another store.

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Rooms To Go cindy crawford couch

I bought a Cindy Crawford couch last November and it has already fallen apart, the
wooden piece at the bottom of the sofa has split in half through no fault of my own.
It has no support brace and no I have a block of wood holding it up to support the
middle of the couch. I paid good money and it only last not even a year. The cushions are of poor quality and do not stay firm. This furniture is the worst that
I have ever purchased. I called Rooms to Go and they said they could not do anything about it. Why sell such bad furniture. I feel I should get another couch in place. What I am to do?

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4:09 pm EDT
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Rooms To Go poor quality control/ poor customer service

At least I see I'm not alone.

Same Story Damaged, incomplete, poor quality, poor manufacturing, worst Quality Control . I called the customer service line, "customer service"( we'll use that term loosely ).same runaround. once they got your money you are at their mercy. delivery on their terms. customers sit and wait. ask for a supervisor and get the same disrespectful treatment . no call backs as promised, no answers to emails .Ask for the supervisor's supervisor, just more of the same. For my troubles I'm offered a $50 certificate to a store that I will never do business again. I rate you ZERO STARS

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3:54 pm EDT
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Rooms To Go delivery

The guys that delivered my furniture to day, was terrible! They quickly left when i asked to help me to put mattress on my bed, N left fingers prints on the headboard of my bed, my bedroom set is white, I called the company n complained n cried, seriously. I'm frustrated...n still upset, I paid a lot for this delerery, and was told that these guys would be nice and courteous, that not at all what I received and now I still has to wait 2 more weeks for someone to come out and try to get these finger prints off my headboard, I tried soap n water and that didn't work, I'm soooo frustrated..

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6:08 pm EDT
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Rooms To Go exchange and billing

My name is Janet Boyd and I purchased a living room set and rug from rooms to go in Gulfport Mississippi. When I receive the furniture upon delivery I told the people that this was the wrong set, wrong material, this is not what I was shown in the store which at that time they did not have the exact set in the store for me to inspect. It took three weeks for me to try to get a hold of someone so I could change out the living room set for something that was actually in the store and I could see and feel. I purchased a larger dollar amount on the new set. After receiving my first bill I noticed that I was being charged for almost 2 sets of furniture. It took six months to try to correct this billing error and I am still over charged $254 for delivery fees and furniture treatment that I didn't want to begin with! Six months, six months it took and it's still not right . You're store will turn around and say all the exact same furniture that they picked up from me just someone else and charge them another treatment fee, and why am I being charged for three delivery fees. They came to my house twice and as I said the first set was wrong, there is a six month history on my account Between your stores and synchrony bank I'm trying to correct this problem. I want to pay this off but I won't back $254 off my bill…

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Rooms To Go shocked on the ugly experience, did not got the furniture and rtg trying to charge 20%!!!

Never had an experience like this.
We bought a sofa for $1500 in the Cypress-TX store, that was delivered today for the upper floor of our house and as they couldn't take it upstairs, while my wife was talking with the RUDE people from the store over the phone, the delivery guys took the sofa with them without our consent..!
Then the store people informed that they will only return 80% of the value minus shipping costs...
We'll definitively will not stop until getting the 100% of the money back that not only the approach but the manners are unconceivable.

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Rooms To Go delivery

On 4/16, I had a delivery for living room furniture and bedroom furniture. Once the delivery men got there, you could tell they didn't want to be bothered. He was extremely rude and talked to the other delivery guy in a very disrespectful manner. Once completed, he stated I received a lot of furniture and he hopes that he is not the one that will be delivering my next order. So once they finished the delivery, I received a call from Rooms to go asking about the delivery service in which I told them of this complaint and how on top of them being rude they scratched up my walls along the way. They stated they would log the complaint and call me back but I have yet to receive anything back from them. This is a brand new house and all along the steps has scratch marks. And to top it off, one of the pieces was not delivered but its showing as delivered on their end. So now they have to investigate and figure out what happened but by judging from the reviews this might be a loss and that is going to infuriate me. This has not been a pleasurable experience and I expect more when you spend over $5k in one trip.

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Rooms To Go In-depth Review

Website Design and User Experience: The Rooms To Go website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the product categories are well-organized, allowing for a seamless browsing experience.

Product Selection and Variety: Rooms To Go offers a wide range of furniture and home decor items to suit various tastes and styles. Whether you're looking for modern, traditional, or contemporary pieces, you'll find plenty of options to choose from. The selection includes everything from sofas and beds to dining sets and accent pieces.

Pricing and Value for Money: Rooms To Go offers competitive prices for their products, providing good value for money. They often have sales and promotions, allowing customers to get quality furniture at affordable prices. Additionally, they offer financing options, making it easier for customers to purchase their desired items without breaking the bank.

Quality of Products: The quality of the products offered by Rooms To Go is generally good. They source their furniture from reputable manufacturers, ensuring durability and longevity. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Service and Support: Rooms To Go has a helpful and responsive customer service team. They are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or live chat, the customer service representatives are knowledgeable and strive to provide satisfactory solutions.

Delivery and Shipping: Rooms To Go offers reliable delivery and shipping services. They provide estimated delivery dates and keep customers informed throughout the process. The delivery team is professional and ensures that the furniture is delivered safely and in good condition.

Return and Exchange Policy: Rooms To Go has a fair return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. However, it's important to note that certain restrictions and fees may apply, so it's advisable to review the policy before making a return or exchange.

Overall Shopping Experience: The overall shopping experience at Rooms To Go is positive. The website is user-friendly, the product selection is extensive, and the prices are competitive. The customer service is helpful, and the delivery and return processes are efficient. It's a reliable and convenient option for purchasing furniture and home decor items.

Customer Reviews and Ratings: Rooms To Go has a section on their website where customers can leave reviews and ratings for products they have purchased. This can be helpful in making informed decisions and getting insights from other customers who have already experienced the products.

Additional Services and Features: In addition to their wide selection of furniture, Rooms To Go offers additional services and features. They provide design consultations to help customers create their ideal living spaces. They also offer financing options and protection plans for added convenience and peace of mind.

How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

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