Romwe
reviews and complaints

I would like to bring to your notice the poor service that i have received from Romwe.I ordered 2 products with order id number RWXYA38108 on 12-08-2018.
I ordered the product believing the website where it stated that the product will be delivered within 7 working days but here i am waiting and mailing the service team where i have not received the product even after 15days post the payment of the same.Eevery mail i receive the same comment asking me to wait for 1-3 working days and they have been asking their shipping company to deliver it as soon as possible.Although i have been provided with 200 points as a compensation for the poor service but that is only useful if i buy any products from them again and if it is going to take this long then i would prefer not shopping from Romwe ever again.

Regards,
Neethi

I have ordered few clothes on 12th august and still there is no update for the order i made... after 14th august when it has departed operations facility.
Order details:
Order no. RWZYB38113
Tracking no. [protected]
Paid: payu
Please update the order and tell me the date for its delivery.. How long it will take and where it has reached.. I already had made payment for the same amount INR 3360.. Please revert as soon as possible
Thank you

Received part of my order which was a two piece lingerie set. It was covered in hair and white discharge in the pubic region. I want to throw up and cannot believe this company still exists with these kinds of standards. I have tried reaching out to their customer service, however, someone has yet to respond. I am disgusted and would warn against purchasing anything from this company.

I ordered something 3 months ago on Romwe and it says it's been shipped and delivered but it hasn't arrived. I would really like to have my order or at least a refund. The track number was PQ4SEX0736039980103730S. I would really, really appreciate it if someone would help me out on getting my order/refund back since it's been 3 months since I've ordered this.

i have placed an order with rowme having order number RWBYX36687 .It was delivered to me last week.But when i opened it, it was empty.I raised complain immediately.I used my friends number for this order as it is easy to collect.They told me they will do investigation and will get back to me.I waited with patience and provided all information what they want . Oneday they sent a message that they will refund my money .After 1 day they sent one more mail that they are not refunding money back .When i asked about it they told me that i have placed multiple orders and gave my friends missing order details to me.

I have complete mail proof of that conversation history.I hope you people will take proper action and do needful

We didn't get any call from the delivery boy...and the tracking shows that the product reached the delivery place...please give us delivery boy contact number...we didn't get any call from delivery boy...please provide customer service contact number.we want to know when our product will be delivered to us...please provide customer service contact number...we request you to provide information regarding our order...we expect you will solve our problem as early as possible...please take it seriously...we ordered the product for special cause please

I ordered a Slogan Print Cropped Hoodie and Rose Patch Stripped Hoodie almost a month ago (8/5/18).
The Rose Patched Hoodie arrived like a week after i ordered them but i haven't gotten the Cropped Hoodie yet and i'm kinda ticked off that it didn't come with the other Hoodie. I've seen/heard other people having troubles with this website saying the same thing, and their clothing and accessories fray alot bc they're not sewed properly and i wanted to see if it'd be different, but i guess i would like to expect a free gift for waiting this long.

I recently ordered 3 times for yourselves for the first time. For me it was a very risky thing to do but I did like your products therefore I wanted to buy a few things. I ordered 2 tops and a bikini, however with my order I did not receive the bottoms to my bikini which I ordered a medium and I did not receive an invoice explaining what I bought and how much for etc. I am very disappointed because I am going on holiday in two weeks time, hence why I ordered quite early. How will this problem be solved?

My granddaughter ordered 2 outfits an some rings on May 4th of 2018. Now, she is only 12 so she is super excited well here we are May 21 and not 1 word. I tried to call the number on the website I was told I had the wrong number? The I called my bank to get the number they had again I was told I had the wrong number? So, today May 21 i filed a dispute laim with my bank I will be reporting them to the BBB too. I just hate it was my granddaughter 1st time ordering on line smh. Bottom line DO NOT BUY FROM ROMWE

I ordered a small backpack and I was sent this but with out the straps. I ordered this on 5-3-18 and received it today (5-18-18). It had everything else that I ordered but the package contained no straps to the bag in which it was supposed to have. This bag that I am speaking of is called a "Metal detail front zipper PU backpack" on your website. The pictures and description on the official Romwe website portrays two straps, which I did not receive. I wish you would fix your mistake and I shall not make such a fuss.

Hello,

On Monday, Tuesday and Wednesday, I emailed Romwe - an online clothing retailer based in China - and requested that the points allotted from 3 previous orders be issued on my points page. (Ive made 4 very large orders altogether this year.) Romwe states on their website that they give a percentage of points towards the next orders - 75%

I've already received the points from my first order which went towards the payment of my second order. Here is the link to the page which shows the amount of the points allotted from my first order and the date: https://au.romwe.com/user/points
Look under the heading 'Points Details".

However, the 3 consultants I've emailed asking about my missing points don't seem to understand how their own system works and keep writing with more questions. Everyone seems puzzled by my request to be issued the points from my last 3 orders. One even replied with questions about the order numbers, etc, and asking which order was which, when I'd typed the order numbers and the sequence number of these orders beside each order - and linked to them - in capital letters. I keep wondering if these are just delaying tactics are you're only allowed a certain amount of time to redeem your points. They do give points for several other things, as well, such as writing reviews, as the first two consultants pointed out - adding that they're not aware of receiving points from the orders, themselves.
Earlier this year I'd written to Romwe asking when my order points would come through, and I was told they wouldn't be given out until my orders had been delivered. They've all been delivered months ago now, and yet these points still haven't been put into my points page which shows a total of 0 points - as you can see from the link I wrote you, above.

As it takes 24 hours for a consultant from Romwe to reply to an email, I can see this process taking a very long time when they only reply asking more questions. I asked to be put in touch with a manager or team leader and then got a response from someone called Bright. But he or she seemed just as clueless as the other two consultants making me wonder if Bright really was a manager or team leader.
I don't know what else to do at this stage.

Btw, here is the list of my past orders and their number, dates, links and their sequences which I sent yesterday to the 3rd Romwe support person - who was supposedly a manager or team leader:

Here are my order numbers and the page they're on:

FIRST ORDER: RWKHZ33641 Date : 11-02-2018 - I've already received the points from this first order which I put towards the second order.
Romwe Page of order - https://au.romwe.com/user/orders/detail/RWKHZ33641

SECOND ORDER: [protected]:16:01 RWZAP34371
Romwe page of order - https://au.romwe.com/user/orders/detail/RWZAP34371

THIRD ORDER: [protected]:56:16 RWAAC34398
Romwe page of order https://au.romwe.com/user/orders/detail/RWAAC34398

FOURTH ORDER: [protected]:45:33 RWPYH34473
Romwe page of order - https://au.romwe.com/user/orders/detail/RWPYH34473

As you can see, their pretty self-explanatory. However, today, back came these questions from the supposed manager or team leader:
'Please tell me your 1st order number to check, and how many points do you have originally?
Do you mean you could get points after you placed orders? please confirm it.'

This 'manager' didn't seem to understand the order sequence I'd clearly outlined or their company policies of allotting points based on the order total spent.

This makes me feel reluctant to do business with Chinese business people. As I am a retailer, myself, in Australia, and buy huge amounts of clothing, my trust in the process is important for any future negotiations with Chinese business. Can you please help me?

Wendy Peterson
[protected]@dodo.com. au

I've never even heard of this company and suddenly I have a charge on my card for almost $50. I provide them my address, zip code and card number to find out that SOMEHOW they charged my card without having the address or zip code correct and I've never placed an order with them. I have spent 6 days emailing back and forth with them every day refusing to credit my card and I've clearly never made a purchase or received any merchandise from these garbage people. I'll be filing many complaints and calling the police.

I ordered a romper online which turned out to be too small. I returned the item (in order to exchange for a bigger size) over a month ago and haven't heard/received anything since. I'm finding it ridiculously hard to get in contact with Romwe I'm able to find out what is happening with this exchange. Based on this experience I won't be shopping with th again. So disappointed.

Hi Team,

Thank you for hearing us.

I have ordered from romwe on 18 March, 2018 and on the same day i have found poor quality of stuff and un fitted stuff as well and i have decided to return and the company delivery exective said it will no cost for return but when I ask to the company on ticket number 1480073 that please return the order then they advise for the money and ask me to return the order itself as no service till now and that was my first fake promise got from Romwe.

Now the time has come to pay off my amount then I request to pay my total amount 1150.00 but company denied and provided me the different cost 843 something which was totally unfair so please help me to expose this fake site of shopping online store romwe.

Prompt response will be appreciated.

Regards,
Abhinav Sharma

Hi,

This is Jyothi. I have placed an order RWAXK33873 today. Overall price of the order costs above 2600 but my order charge included shipping charges.But as per Rowme website, there is no shipping charges for order costs more than 2600 rupees Please look into this issue.

Below are my details
Jyothi
Mobile number:[protected]
Email-I'd: nov.[protected]@gmail.com

I ordered from Romwe in late January around the 27th. My order and everything went through. I checked up on my order the next day and it said it could not track it. I assumed it was normal since i have seen reviews and many people said the same.
I had not received any information on my shipping and it had been a few days. I went back to check the update and had seen that my order had been cancelled. It said i hadn't paid, which i did. I do not know if this is some kind of scam but i know it is not. i do not know whats going on with my order. I did not cancel it and i paid for it.
I also just went and spent a lot of my hard earned money on romwe and got nothing in return. It's already February. It has been about 21 days. I need help asap.
Can someone please reply to this? This was my order number RWPLB33337
I would appreciate it if you can get back to me soon.
I would also appreciate it if all my clothes that i ordered and paid for will come through to me. No one should wait this long and stress that they just got scammed. I have seen reviews and everything. I ordered from Romwe because they have really nice clothing.

I ordered this product by itself and after days of constantly checking if it had been delievered yet or not. I figured it would take longer than usual considering the holidays. So after work yesterday i come home and check again. And not only did it say my package had already been delivered, its says its been delivered two days earlier and when checking there was still no package delivered to me or my resistance. I have asked neighbors and other family that stays here. Overall i just found the process unsuccessful. I did not receive a package, no delivery confirmation, no delivery date, nothing. Im hoping the problem will be resolved. As of this order, i wouldn't recommend romwe.

I needed that scarf for today (Christmas [censor]ing eve and still hasn't came yet) and I ordered it 2 weeks ago! It was for my aunt for christmas and we exchange gifts on christmas eve and now i'm going to look like a fool when I come empty handed. This is annoyingly stupid how you did the shipping. You never even mention when you expect it'll come! Wow wow wow, 2 [censor]ing weeks, it'll take less if your website was located on the opposite side of the world from america. Thanks a lot. 100% not shopping here ever again.

Hello, my name is Cacey Davis I ordered a couple of sweaters and shirts, I picked 3-5 day shipping and I ordered it on December 10th my order number is RWKCC32568 please get back to me with problem or please send a new one. If you are doing airline shipping I would understand, but you are not. I do not want a refund I want a answer to this problem. Best regards, Cacey Davis.

I ordered an outfit since December's 6 and today is the 16 it's been almost 2 weeks since my stuff are arent here, and I need those clothes right now and when I tracked my tracking number it says last seen in California what the heck my mom keeps complaining, and I barely get any updates about the shipping ROMWE reply to this as soon as possible I need my clothes