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Roku / Unresponsive Customer Service

1 Saratoga, CA, United States Review updated:

I bought a defective ROKU streaming device from ROKU, Inc. and immediately contacted customer service. Initially there was a 58 minute wait and still no one answered the queue I was in. I called and got a customer service rep that barely spoke English but she promised to e-mail me the return authorization information. Nothing was sent so I called again. The second rep spoke less English than the first and again no information was sent. I wrote the CEO of ROKU to voice my complaints about his lousy customer service.

Re
Aug 17, 2015
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Comments

  • Ra
      20th of Oct, 2015
    0 Votes

    Same experience. Roku customer service is a scam. The guy who "helped" me was from India or Pakistan and tried to trick me into paying either $99 to fix it later or $149 to fix it now. However the fix it now or later choices never mentioned any payment when asked to make the choice. And yes, the Guy said his name was Edward but I'm sure it was Haji or Punjab.

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