Roku
reviews and complaints

This person from Roku supposedly working at Roku his name was James he charged my credit card $84.99 for 100 channel & also the number is 1877-592-5156 he said that on my credit card statement name would appear as AlCOTT. I don't think this is right or fair to people that are trying to set up there Roku to be getting scammed by the own employees I am not happy with this service at all that I have gotten.

I am attempting to watch the series YOU on lifetime channel through my Roku device. Unfortunately after creating a profile, providing my provider, creating a password etc., etc, I am able to get to the channel, but when I click on the YOU page is says USER NOT AUTHENTICATED. I have tried everything I can think of to watch the series, but to no avail. I actived my account s well. Please advise me on this situation. Many Thanks...Pamela Crowley

This company is a [censored]ing scam artist. Every hour there is some kind of bullhorn error message stating that my connection is under performing, freezes glitches stops closes, just a total piece of [censored]! I demand my money back! We will be pursuing lawsuit. I have had nothing but problems with there [censored] services. No human customer service means no accountability. [censored] you roku we are going to take your [censored] down! Criminals!

My Roku has stopped working.

I am getting a notice, "no internet connection was found." I followed the steps listed on your website. That didn't fix it. I have tried all my other devices they do have internet connection. I have rebooted my server, and unplugged/plugged my Roku stick, nothing.

Are there any other steps I can take to fix this?

Thank you

I bought a ruko stick for my other tv and it stated there were no charge for installing but when I went to install may 12 2018 was told by assioate I have to buy a security for my online before installing was told the stick would not be installed unless I payed 79.00 no choice pay the money or not install my stick payed 50.00 on my credit card and was told they would call me in a week for finel payment I think I was scamed his name was paul this does not sound right calling for payment if this is a scam I would like my money returned

I purchased the Roku Ultra about a week ago and I really like it. However, right away I discovered the remote's back button doesn't work. My first step was to contact Deal Time from whom I purchased it from via Amazon. They were no help. They suggested I contact the manufacturer. So I then contacted Amazon, who also was of no help, and Roku. All I wanted was a new remote.

It has been 4 days since I've contacted Roku and I have not heard a word from them. I'm very disappointed and not happy at all with their lack of customer service. Like I said, all I want is a new, fully working remote.

I went to the Classics movies and tried to watch an old black and white movie titled Penny Serenade. Every time it came to the commercial, after the commercial, it would go back to the beginning of the movie. I couldn't get passed it so I tried another movie Sherlock Holmes and the Secret Weapon and it did the exact same thing. It went back to the opening credits and started from the beginning no matter what I did. I hope you can fix this as I really enjoy the old movies.

Lisa Holdge

1) I am a roku lover... I have 2 roku 4's, 1 roku 3 and 1 roku 2.
2) never had any issue with them until the 2 roku 4 units seemed to have failed.
3) as a recap (as per the 3 request tickets #1378967, 1392691 and 1402172), the issue started as follows:
A) roku 4 in living room was frozen on menu screen.
B) tried to restart with screen... Frozen.
C) pulled out the "plug" from the roku 4 and it started up with the roku screen looping.
D) tried to reset by holding the "button" at the bottom for 30 seconds or more... Still looping.
E) went to the bedroom where the other roku 4 is and verified that it is working ok.
F) decided to swap the bedroom unit with the living room unit and the bedroom unit is now looping.
G) swapped the bedroom unit and the living room unit back and the bedroom unit is now looping.
H) called roku customer support and went through all the roku testing... Same result.
I) roku customer support recommended buying a new power unit... I did... Same result.
J) roku customer support concluded that both units are defected and the only solution is to buy 2 more units since my warranty is over.
4) is there anything that the roku company can do for me => I asked roku customer support.

Roku response:
Hi robert,

Your request # (1402172) has been marked as resolved.
To add additional comments to this ticket, reply to this email.
Issue : re: stuck on roku logo

Ash, feb 21, 14:53 pst:
Hi robert,
Thank you for writing to us, while checking your account in the email address ([protected]@xxx.net), I see the both the roku 4 devices are out of warranty. Unfortunately, we can't replace the device for you. I request you to select the link given below and select the products option in the top to check about the new roku models available in market.
Link : https://www.roku.com

Take care and have a good day.
Regards,
Ash

This is my warning to all roku owners:

1) despite the fact that I am a satisfied, happy roku owner and a roku lover with 4 roku devices, I would have thought that roku would have given me a discount on a purchase of a new roku unit... At least.
2) I would have thought roku would have wanted their original power unit back and the old roku's (roku 4's) back for analysis.
3) my assumptions are:
A) roku did some update that made the 2 rok4's useless?
B) the power unit somehow "fried" the roku 4 and then when I swapped it out
For my other roku 4 that was working.. It "fried" this too.

What can I say? I guess this is their business practice? Sad

I have been waiting and waiting for the authorization from roku which I have both submitted online and received automatic responses from, as well as discussed with roku support. Nothing back and I am tired.

So I am going down and purchasing a new roku, which I will use for 28 days and then just like buying milk, I will return it and get another... Over and over again to stay within the 30 day return policy.

Let me know when customer service actually becomes customer service. Until then, get ready for lots of returns to deal with... I recommend this to everyone that has an issue with their units as well. If everyone does this, they will get their act together.

I just cancelled my acorn account. I explained to the rep that in the 2 years i've had the streamer i've watched roughly 10 videos. The remaining time has been spent watching a purple screen, plugging and unplugging just about everything, and chatting with company service people who under the guise of helping me tried to sell me roku packages. She told me that if I have been having problems from the very beginning, it is because I bought a product that was obsolete. The company ceased updating it. She suggested I buy a new streamer. Why?! Why would I buy a product from a company that knew it was selling something that was essentially nonfunctional. Their dishonesty is sickening. The whole experience has been exhausting. My next step is to cancel mhz. I've had it. I'll miss those great videos.

I purchased a roku streaming device for my living room television around the middle of october 2017, because it is an older model television and because roku makes a device for them. After purchasing it, I realized thathte shows that I wanted to watch, I couldn't, unless I already a subscription to them through my cable company. If I would have know that from the beginning, I would not have purchased it.
Because, when you see the commercials on t.V., it does not state that t hat you need to have any kind of subscriptions to get the free streaming channels.

The channels that are being streamed free are only 3 - 5 minutes long or have been streaming for over a month of so. Bud their advertisements and commercials states that the "new shows" are being streamed for free every week, and that is an blatant out right lie.

Roku needs to stop showing false advertisement commercials and tell the consumers the truth.

I have reached out to roku so many times requesting answers to my questions and no one has every gotten back to me. And when you try calling the 800 number, sometimes it just ring or other times, a recording will come on and telling you to go their website for answers to your questions; which I have already done so; and there isn't anything there to answer my questions.

I have a failed products, and called Roku customer service to get help. The rep kept me on the phone for 1.5 hours going through all sort of troubleshooting that did not solve the problem. Up to one point I told him I had enough and he needed to give a decision as it was getting to 11:30PM EST. He still wanted me to go through other troubleshooting steps that were just repeats of what I did earlier. I asked to speak to a supervisor who did even more troubleshooting without resolving the case. After another 15 minutes I asked for a resolution as it is a failed products. She did not even issue an RMA, but chose instead to escalate the issue further and told me that they would get back to me ... in how long, I was not sure.

It appears the reps did not believe I had a problem with my Roku, so they made me going through steps to catch if I was lying ... for over an hour. Great way to treat their customer! They forgot I bought the Roku device so I could watch TV. Keeping me that long on the phone while the Cotton Bowl was going on was such a torture. I told both reps. They acknowledged my pains, just as they were trained, but showed no understanding that I needed to wrap up the call...

Will be glad to replace all 4 Roku device with another brand. This time I will research for quality of customer care!

Early this evening, I had problems with my Roku remote when it was not pairing with the system. On explain what I was going through, he made me to type www.fastsupport.com. On accessing my computers system, he reset Roku and as soon as he exited my computer, I started experiencing viruses on my computer. When I called back, the other technician said they could fix the problem but have to pay $100.00 for life time virus protection. I refused. My wife and I then came to realize it was done to fraudulently extract a $100 from us. I then told the gentleman that we preferred paying that amount to other technician and not ROUKU technician.
It happen today, 9/8/2017 between the hours 7p and 8pm

Thanks,
Jayah
[protected]

My device is a little over 2 years old. When I contacted roku by phone, which by the way, was very difficult to search out, I got a recording stating that no customer service is available for devices purchased before 2015. Mine was purchased in Dec 2014. It stated online help is avialable only. That was an incorrect statement, there is no customer service online either. There are lists of problems that you may or may not be having but the problem I have: subscribing to a paid channel that will not load, is not one of the topics they address. So, no customer service. I spent 3 days trying to find an answer to my issue to no avail. It is not listed in their so called online customer support. I would not recommend this company to anyone. This is the worst customer service I have ever seen.

If you purchase 2 months of of Directv.now they will send you a free Roku streaming box, but when you go to activate the box with the code on the screen, it doesn't work, so they tell you to go to roku/link and when you do, and put the code in it doesn't work. then a phone number is supplied for you to call and activate it...Don't call that number, they want to charge your CC from 179.00 to 79.00 to activate it... this is a scam, they have your CC info and charged you for activating the player... Go to the real Roku web site and seek customer service. I had to cancel my CC and I am now trying to get the charges took off my CC. Beware of Direct Tv.now

Placed an order on the Roku website on 7/7/2017. When order was submitted, I got a message that it could not be processed, "try again". Tried again to submit it. Got the same message. The charge is now appearing twice on my credit card. And there is no way to contact Roku Customer Support to resolve it. No email addresses. No phone numbers. Not even any assistance thru their FB page. So I'm out over $100.

I could not cancel the free trial subscription cause I could not access my roku acct.

When I asked to change my password - roku sent the link to my emaik account,... Obviously I am registered.

After submitting new password,... Could not log in and was messaged that the email or password were invalid.

This has gone on for days.

You cannot get a link to lodge a complaint with a human being.

The only thing that does work is my bank account in which roku has no problem communicating with.

June 14, 2017: when my husband and I signed up for sling tv, they made us sign up through our roku account. The email address that my husband used to open his roku account had to be changed because it was no longer good. He contacted roku and did this. However, it did not update to sling. When I called them they said they only still had the old information. I told them at sling that we had updated the email on roku already. They said if we did, it should have updated in their system automatically. Well, guess that didn't happen. I spent 4 hours on the phone today talking to both of them and — yep, you guessed it — sling says it's roku's problem and roku says it's sling's problem. Ultimately tho, it's my problem, because I am stuck in the middle with no way to solve the problem! I think they both suck!

Rokuactivationcode website people are created with a website like information and they do activation services for roku. Roku itself has the support team who can assist their customer but these kind of website people charge you around 50 to 60 usd. These people asked customer credit card information and get the amount from their credit card. They should keep some payment gateway link where user should pay. Further, they will not hold further liability of the customer whom they get amount already. They will look for new customers only. Site dont have any complaint or existing customer's forum etc... To resolve the issues.

Don't believe these kind of websites. Instead go and approach roku.com directly for any issues.