Rogers Wireless / overbilling customers
I've been using Roger's wireless service for 10 years, with three wireless phone plans costing a total of $200/month.
Over the last few months, ROGERS consistently added $12 - $28 onto my bill claiming that they were international text messages.
I keep all text messages sent in a folder on my phone and after reviewing them (every time I receive my bill with the extra charges), there are no number in there in which the phone numbers were long distance. They charge me for 60 - 90 international text messages to the same number which is NOT even RECOGNIZABLE to myself or to their computer system according to one of their representatives. These 60 - 90 text messages is more than what I normally send on a regular basis.
The most recent customer service rep I spoke to refuse to listen to me and refuse to help. I have now gave my 30 days notice and cancelled the plan with them.
If it wasn't for the annual letters of appreciation I receive from the president for being a loyal customer, I would have changed phone providers years ago!
I don't mind paying for "good" service, but it makes me bitter when I am fraud into paying something I did not do!
One female customer service agent suggested to put a lock on the INTERNATIONAL text messages so I will not be billed anymore. I accepted the offer and then noticed she locked ALL MY TEXT MESSAGES and put a FREEZE on my account. They will not let me text anywhere now and is STILL GOING TO CHARGE ME FOR MY TEXT MESSAGING NEXT MONTH! This is rediculous!
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