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Rogers Cable Provider / wrongful billing

1 Toronto, Ontario, Canada Review updated:

Company refused to stop the service (cable) even after I called many times. The bills keep comming and now I'm threatend me with a collection agency.
Here is a copy of my email exchange with Rogers

Sir,
It looks like there is a bad case misscomunication . I asked many time Apr, June, Oct to stop my subscription to cable. But for some reason your employee, refused to do that. So from the position that Rogers own me money I end up me owning Rogers some $120, for a service I did not asked or used. I do not understand I am liable for something wich is not my fault. Regarding your phone number([protected]), I tryed a few of time, without talking to somebody alive after half an hour of wait.
Again I notify Rogers many time to interrupt the service, and is not my fault that your employee failed to do that, so I see no reason to pay for a service I did not asked for.

Regards,
Alex

PS Merry Xmas




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From: Rogers Cable Customer Service <rogerscabletv@rci.rogers.com>
To: alex costin <a_a_costin@yahoo.ca>
Sent: Friday, December 19, 2008 7:29:20 AM
Subject: Re: Your Rogers Cable Technical Support Inquiry (KMM55491459I114L0KM)


Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com. Customer Service is
very important to Rogers Communications. We continually strive to exceed
our customers' expectations. The Email Team "Ecare" would like to
acknowledge and apologize that we did not meet your expectations of
receiving a response within 24 hours. We apologize for any inconvenience
we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you cancelled this
account at the end of April, but you are still receiving invoices.

When we look into this, we see that this account was on Travellers
Ticket option from April to June 2008. This option is similar to a
seasonal suspension for your services, while you travel. We also see
that you called in in June and it was explained to you at that time that
the account had not been cancelled. At that time, you chose to
downgrade your services to basic analogue. You called in again in
October, and once again it was explained that the account has not been
cancelled.

Presently this is an active account that is entering a Pending
Disconnect stage due to non-payment. If this happens, you will still be
responsible for any money owed. If a payment is not made, then
eventually the account will be sent to a collection agency and this will
affect your credit rating.

We suggest that you contact contact Wireless Accounts Receivable toll
free in Canada at [protected] from a landline or *567 from your
wireless between the hours of Monday to Friday from 7AM to Midnight and
Saturday from 8AM to 9PM EST to create a Promise to Pay to avoid the
above mentioned scenario.

For your security and to ensure the confidentiality of all customer
accounts, we are unable to complete disconnection requests via e-mail.
We kindly ask that the account holder contact our customer care center
by phone at your convenience. You may contact our Wireless Customer
Relations department toll free from a landline at [protected] or by
dialing *611 from your wireless phone. Our Hours of Operations are
Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.

Please note we do require 30 days notice for cancellation and we are
unable to disconnect accounts that have been disconnected due to
non-payment.

We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com. You are a valued
customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number 40539504

Regards,
Karen W Rogers Online Customer Support http://www.rogers.com

Original Message Follows: ------------------------
BD 23/03/48
Pin# no idea. Maybe some other questions.
Call me on 4167330652H or 4166975573C
Alex



From: Rogers Cable Customer Service <rogerscabletv@rci.rogers.com>
To: a_a_costin@yahoo.ca
Sent: Wednesday, December 17, 2008 2:34:12 PM
Subject: Re: Your Rogers Cable Technical Support Inquiry
(KMM55453168I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team

"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you are billed for
services which you have disconnected.

Please send us your Date of Birth plus any password that you may have
personally attached to this account, for verification and security
purposes. If there is a 4 digit PIN number on this account, we shall
need that as well.

Once we have the necessary verification information, we can then address

this.

We are pleased to have been able to address your inquiry. For additional

information please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number 40539504

Regards,
Karen W
Rogers Online Customer Support
http://www.rogers.com



Original Message Follows:
------------------------
*** Your Rogers Cable Technical Support Inquiry ***


Account Number --> [protected]

Name --> Alex Costin

Email --> a_a_costin@yahoo.ca

Address 1 --> 61 Santa Barbara Rd

Address 2 --> Toronto

Postal Code --> M2N 2C3



Subject --> Your Rogers Cable Technical Support Inquiry

Comments --> I called back in end of April and I asked to have the
service
disconnected. The bills keep coming, even I called at least 3 times,
repeating my request. Nobody is using the service, and I do not intend
to
pay for something I do not use. Please stop the service and stop billing

me for a service I do not use from April, and I do not intend to use.
If
you have any question please call me on [protected]
Thanks
Alex







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Comments

  • Ph
      22nd of Oct, 2013
    0 Votes

    i received a very annoying phone call early this morning before i was out of bed from a lady with a foreign accent. She tells me there is something wrong with my computer, i get out of bed, turn on my computer and tell her it's working fine, she went o atirade very harassingly till i hung up. Was this a legitimate call?

  • Br
      10th of Jul, 2015
    0 Votes

    hi there, i recently had rogers come out and install cable to my home at 1478 highbury ave n5y5n6. the man that ran my new line to the house said that someone would be here in a couple of weeks to bury the cable line, but a couple of month's have gone by now and my cable line is still laying on the ground and in the air.i would appreciate it if someone from rodgers would get back here and bury the line before someone runs it over with the lawnmower, this may not be an important issue for you, but it is for me, so once again my name is brad conlan my address is 1478 highbury ave north, london, ont. n5y5n6, my phone number is 226 456 1145. i would really appreciate this getting handled before my cable line get's destroyed by the lawnmower thank-you. my account number is 232-403472806

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