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3.8 428 Reviews

Rogers Communications Complaints Summary

294 Resolved
132 Unresolved
Our verdict: With a good resolution rate, Rogers Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Rogers Communications reviews & complaints 428

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10:23 pm EDT
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Rogers Communications customer service

I recently signed new wireless plan from a Rogers phone rep. I spent 18 minutes on the phone getting the plan and cost explained in detail because it would be a corporate billing plan. Two days later my blackberry can as promised via ups, but the plan and cost did not jive with what was discribed to me over the phone. I called back to customer service and they could not trace back who the person that talked me to verify the plan and cost, I find this very strange, poor business practice, extremely poor management, misleading, phone taping is only used if its in Rogers favor and not in the customers. Has anybody else tried to complain about Rogers through the customer service contacts. I have and It's next to imposible because of all the dead ends you get from costomer service. I think that the CRTC should fix this and make rogers more liable with what they say and do, very poor business practice, YES I will go to another cellphone provider.

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helyar
Toronto, CA
Dec 14, 2010 9:25 pm EST

I've been trying to get an iphone 4 since they were announced. I've been going to the Rogers Plus centre at 130 King Street West. I've been continually told that I should come around 2:30 on maybe a Tuesday, Thursday, or Friday, and stand in line to see whether the courier might bring in a couple of iphones. There is no waiting list and no other way to acquire a phone through Rogers.

Today when I asked how Bell and Telus manage to get phones and distribute them to customers without asking busy professionals to come and hover around the sales desk in case the courier brings a couple of phones, I was told by the sales associate, "They can do it because no one buys from them". When I answered that "You're convincing me to switch", his only response was "That's your business".

I'm amazed that no one at Rogers is embarrassed by your inability to make phones available 4 months after the launch. My frustration with Rogers led me to cancel our cable TV services. While I know that switching my family's cell phone service would be pricy, the attitude of the company and thr sales associates is pushing me to do it.

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cozmicsman
Courtenay, CA
Mar 04, 2010 5:05 pm EST

http://www.facebook.com/group.php?v=app_2373072738&gid=377099900201#!/group.php?gid=377099900201

Join my face book page and SAY NO to rogers

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1:30 pm EDT
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Rogers Communications billing errors

My bill was $345. I spent 1-1/2 hour on the phone to Rogers Customer Service to have the bill reduced by $350. That's right - Rogers had made $350 worth of incorrect charges over a 3-month period (and we didn't go back to the previous months - perhaps I should have!).

To their credit, when I persisted, these charges were corrected. However, that they made those errors in the first place is inexcusable.

The errors: "Roaming" charges when I was in my local calling area. "MyFive" not being picked up. The biggest single error: $190 for a "Plan Change" when I had retained the precise same services since the plan began.

These errors are inexcusable. Although the billing charges were corrected, I'll never get back the hour-and-a-half that I spent on the phone, nor will the relief of the charges equal the stress of the Rogers Experience.

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4:50 am EDT
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Rogers Communications No organizational justice

Rogers Communications Inc. does not give a hoot about their employees. In Rogers’ highest profit year, Rogers laid off hundreds of people. It was such a sneaky little secret. Not one word about any of the layoffs in June and November 2007 could be found on Google. Neither the public nor the media knew anything about it.

The very jobs Rogers got rid of - the same exact role was posted on Rogers’ website but in another region. Those people were not even given the option to relocate. In fact the year Rogers made such a profit (reported revenues of $2.5 billion and operating profits of $900 million laying the groundwork for returning increasing amounts of cash to shareholders by more than tripling the dividend), Rogers had 300 jobs advertised (so there was no shortage of work) and all those people Rogers laid off weren't considered for any of those jobs. Rogers does not have an employee-friendly layoff policy.

Even your boss will reassure you that your job is safe. However my boss, oh yes, reassured me my job was safe. He knew I would relocate at a drop of a hat and even at my own expense but nope. All of a sudden he dropped off the face of the planet a month before I was laid off. He didn't return my calls or respond to my emails. He did send out an email saying he wanted a status of all that is on my plate and for me to place all my files on the network. Hello, like I don't know what's coming? Even benefits were cut off before a person was actually laid off and to be told you no longer qualify for the discount as the computer says you are not an employee. Do I need more evidence to convince me to trust what my boss told me was true?

The local VP sends an email to everyone in the BC region a week before the layoff saying that we are all to clear our schedules on such and such a day and between 9 a.m. and noon and be sitting at our desks. What happens is if your phone rings you are called into a meeting room with two HR people, handed a letter, asked to turn in all Rogers property within a week, can go home right away (as Rogers had a taxi slip to take you) or finish up and stay the remainder of the day.

Everyone in the office knew the axe was about to fall. One after the other you can hear a phone ring in this or that cubicle then you figure by the names of those called they are doing it alphabetically. Your mind starts panicking as they are coming closer to your last name in the alphabet. Your heart is racing. This is your livelihood and independence Rogers is taking away without any warning. Your mind can’t think straight for the whole week before the day you are supposed to be at your desk. You can’t function. You aren’t productive. You live with fear. I can understand now how some people can go crazy agonizing over Rogers contributing to their downfall. It was horrible. You hated Rogers for setting you up for that fall. Oh boy, the week that led up to this agony of knowing you’re a goner makes people mentally ill of stress and fear, Rogers HR didn’t that into account. Then the crying begins, the loud voices of those shocked and complaining, people carrying boxes of their personal belongings, men sniffling at the elevators with backs turned to you to hide in shame, others walking around with their heads down unable to look anyone in the eye and then you knew their phone rang, people walked hard stomping on each step taken and you can tell they were pissed. Those that weren't called were shocked to see some of their colleagues called. Those who weren’t called were gathered in the washroom whispering and laughing and silently cheering at hearing others (they personally didn’t like) were canned. It was public humiliation done during business hours with most of the personnel in the office hiding in their cubicles thinking that huddling together they would be overlooked somehow, not a chance. Rogers HR was cold hearted and calculating and untrustworthy and sneaky. It was my first experience and it disgusted me how we were treated. Where is organizational justice? This is when I become a staunch supporter of unions. Rogers definitely needs a union to protect the employees as management didn’t give a God damn whether you had a mortgage or were a sole provider, not one thought was given to what the employee will have to face mentally and emotionally and financially. We all were ambushed by Rogers HR, nothing was above ground, they could have met with each of us individually to discuss options but Rogers HR did not give even one minute of their time to help the employee stay, even offering me a job in any other role in many of their other owned divisions (Rogers Cable, Rogers Telecom, Rogers Wireless, Rogers Media, Rogers Publishing, Rogers Broadcasting, Rogers Sports, etc.) where there was tremendous job opportunities locally in the call centre and with Fido and with Rogers Video even if it meant a cut in my salary. It was still earning a living.

Rogers’ HR role is supposed to be to support people. When laying people off, Rogers HR made no examination of all other available alternatives including separation of temporary employees, delay in the filling of vacant positions, position re-design, work unit re-organization or job sharing. Each Rogers’ department facing the layoff should be obligated to make every effort to place that employee either within or outside of the department (or region) prior to the effective date of layoff but Rogers HR did not work to the benefit of the employee. Rogers HR did not show the employee was valued by the mere suggestion of giving the employee an option to fill another vacancy in the organization whether locally or nationally. This would give the employee a feel that they were partnering with Rogers for a win-win alternative. It is a disappointment Rogers HR could not afford 1-hour to discuss other possibilities after 20 years of service. Rogers acted like the landowner treating the employees like slaves to the whims of Rogers’ corporate insensitivity.

During the severance many employees took it upon themselves to apply online and some must have found more than 10 jobs that they would be willing to work at. Do you think they were contacted? Not! It didn't matter if an employee had raises and bonuses and exceptional performance report cards and proved their integrity and work ethics or brought in million dollar accounts or worked every night and on weekends (without overtime being paid by the way) to get the job done or being with the company 20 years or even if their file was filled with commendations. None of this mattered and did not account for some leverage compared to the unknown new hires.

So here we are, hundreds laid off when Rogers was earning their highest profits. Ted Rogers donated $25 million to Ryerson too. However what made the Rogers successful are the minds and ideas of the employees - who, by the way, are required to sign a confidentiality agreement that whatever ideas they contribute to the success of Rogers belongs to Rogers. I guess Rogers never did get to see that 1949 movie called ‘Fountainhead’ where Howard Roark delivers his closing statements in his own defense which goes like this:
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… The creator stands on his own judgment. The parasite follows the opinions of others. The creator thinks, the parasite copies. The creator produces, the parasite loots. The creator's concern is the conquest of nature - the parasite's concern is the conquest of men. The creator requires independence, he neither serves nor rules. He deals with men by free exchange and voluntary choice. The parasite seeks power, he wants to bind all men together in common action and common slavery. He claims that man is only a tool for the use of others. That he must think as they think, act as they act, and live his selfless, joyless servitude to any need but his own. Look at history. Everything thing we have, every great achievement has come from the independent work of some independent mind. Every horror and destruction came from attempts to force men into a herd of brainless, soulless robots. Without personal rights, without personal ambition, without will, hope, or dignity. It is an ancient conflict. It has another name: the individual against the collective …
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Rogers does not provide reference letters. When an employee tries to get a copy of their personnel file through the Privacy Act, Rogers withholds performance documentation. Then the employee has to file a complaint with the Privacy Commissioner because Rogers HR is not respecting the local law to release all information. So when a future employer asks why I left the company and I tell them I was laid off, they didn’t hear anything about the layoff (and they tell me this) and I find myself having to prove I wasn’t fired for cause. Rogers did not help mitigate the time it takes to locate another job. I did not have any performance reviews / commendations, etc. that could have been a part of my portfolio to list my achievements.

Writing to the Minister of Human Resources and Skills Development asking why the government does not hold companies like Rogers accountable when Rogers falsely and misleadingly wrote on the ROE (record of employment) the reason for the separation was due to ‘shortage of work’. Mandatory standards are placed on recipients in order to qualify for Employment Insurance when quitting a job to mitigate the loss of employment. Yet why isn’t Rogers held accountable when Rogers sends people to the poor house rather than help the economy by re-training and re-locating employees especially when Rogers is in a position to do so? You tell me how Rogers is socially responsible? Rogers taught me that commitment is not reciprocated.

Rogers’ website states "At Rogers, we value our employees and the contribution they make to meet our company's goals".

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Kaiser Soze
Toronto, CA
Jul 22, 2013 5:32 am EDT

Unfortunately, this is only the tip of the iceberg. How employees are treated is simply a reflection of a company's overall business practices. Never forget.

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zorina
, CA
Mar 27, 2011 1:49 pm EDT

As a Longtime Rogers employee I really can understand you ! I was told by my supervisor (long story about what it is concerning because I have emails upon emails to back me up ...that He knows the federal labour board laws but this is Rogers! I laughed at him and asked him oh really can you just right what you said to me on paper then and he refused...I have so many stories with like this with ridiculous and outrageous comments by Hr, directors and managers...but sorry this company will not steal my soul from me .
They have no integrity towards customers or to their employees...!period

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11:57 am EDT
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Rogers Communications billing dispute

Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so.

Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"?

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valdene gaskin
Toronto, CA
Aug 15, 2013 8:33 pm EDT

i recently upgraded my cable wit rogers i didnt had a box in the past i had it from in june on the 11 of august i turn the tv on and adults movies start popping up i call in there say my bill was 749 dollars that i had to paid then couple days after there say my bill was 1000 dollars after i had to put a pin on those channels, and the management dpartment i am responsible for the bill and the only thing there can do is take a 100 dollars off whic is a slap in the face i know my kids didnt do it because there are underage i will paid it because it will affect my credit but when i am finish paying it i will get rid of rogerd all complete any one reading this there should be something done about this my name is valdene gaskin

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6:55 pm EDT
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Rogers Communications billing and general policy

Just got off the line after struggling with four reps working for Rogers Cable (July 2009). One of the reps even asked for my wife's drivers licence number which is an invasion of private information as far as we're concerned. My wife has received three calls in the last three days for a bill of $66 which is 7 days overdue. We have also found in the past that Rogers has tried to bill one month in advance and is still trying to do that to this day. Imagine the profit in that if they are actually getting it from a half a million people in Toronto.
We we're harrassed by a bunch of people marching around our apartment building a couple of months ago trying to sign people up for more services from Rogers i.e. telephone/cellphone. In my work I regularly talk with technicians working for Rogers and mentioned to a technician that people had been going door to door in my building. He informed me that the forms that these canvassers were using were at best misleading and that some people who thought they were signing to not have any more services were in fact signing up for more!
A technician also informed me about 3 years ago that he didn't know how much longer he could afford to work for Rogers. As an example he told me that he used to get $24 for an internet setup and is now only getting $8.
With Rogers Cable EVERYTHING IS FOR THE ROGERS FAMILY and be damned with the rest of the world.

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gtaleux
Vancouver, CA
Jan 26, 2011 12:16 am EST

ive received a bill from roger for $600 for the use for wiress internet, when i called to let them know i didnt use and i have shaw for my computer, they told me that they are always 100% right, yeah u heard it, i ask for a manager that could maybe help me, well there responce where well you will get back a responce in 48 hr, yeah you got it, i was shock towards the way they treat there customer, and i will be very verbal to all i know, as i am showing them the bill and telling them my story, odd how so many told me go to Telus,

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10:58 pm EDT
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Rogers Communications free preview billing scam?

Beware of rogers free promotions; if you get free promotion activated; they will activate from *any* date or time you request, but when you call to cancel; they will not cancel until your billing cycle is complete; means you will end - up paying for the whole (Next) month/cycle if you miss to call or cancel a day before your free promotions ends. Rogers cs reps simply make an excuse that their accounting/billing s/w does not allow calcellations or deactivation middle of the billing cycle, but how come they can activate any date/time regardless of billing cycle.?
- a very disappointed (Again) customer on rogers' policy / cs invoked at-will by rogerscs.

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user100
Toronto, CA
Aug 16, 2012 3:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A victim of that scam right here! and they still bully me with their phone calls everyday even though I cancelled it 9 months ago

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4:49 pm EDT
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Rogers Communications confidentiality of personal details

My husband and I both went to Rogers and signed contracts for Pay As You Go (this was less than a month ago). We then both started to receive pre-recorded calls from [protected]. I hung up when I received them (Rogers has charged me for these incoming calls).
My husband was more patient and hung on and eventually spoke to someone who asked him "is that x" and he answered NO; "is that y" ... NO, I'm not sure if it was a person or a recording which responds to "NO"
I also received a pre-recorded call from 121 [protected] claiming to be from Rogers, and that I should press 1 to claim my gift. (Rogers charged me $1.20 for this call)
Somehow our details have leaked out.

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Rogers Communications Rude Customer Service

On June 2nd my partner went into the Rogers store at Devonshire Mall and dealt with one of the associates in there. The nature of business was to activate a portable internet service. It was easier to go to an actual store so that the DSL modem could be picked up immediately, instead of having to wait for Rogers to mail one if done over the phone. All in all, the associate (at that time) was professional and he did the job well. Rogers had (and has) the one month no contract fully refundable promotion for this service. This was a very important selling feature since it's hard to know what to expect from an internet provider whose service you have never used before. After setting it all up at home - we discovered that the service was decent. Within a few days, the service become slower and slower, until it got to the point that it became slower than dial-up (really, I'm not exaggerating). We knew it was not a hardware issue, since the cable internet prior was working flawlessly (canceled due to high cost). So, throughout the 29 days of using Rogers Portable Internet, 4 calls were made to them regarding slow/totally dead connection. So, today, July 1st, we returned everything to the same Rogers store for a refund. The same associate was there and he "helped" us. So, my partner explained to him why he was canceling, and the associate very cynically asked "why did you wait exactly 30 days to bring it back?" starts to shake his head in disapproval, and states "you kept it for exactly 30 days before you brought it back!" - he was not concerned about the customer, no, he was being very condescending and he was clearly patronizing in demeanour. I asked him "is there a problem?". He ignored me, and his associate standing behind him said "don't worry they will check how many GB he used - he will be charged". Clearly they assumed that they were being scammed so they were hostile, but firstly, we were not circumventing any rules, and secondly, even if we were, a customer service agent working for one of Canada's largest and well known companies should exhibit a bit of professional decorum, and not treat any of their customers like criminals. We walked out very upset, but we did not cause any issues in the store. As I write this, my partner has already contacted Rogers HQ and has formally launched a complaint.

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12:25 pm EDT
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Rogers Communications contract scam

I have been waiting patiently for my Rogers wireless contract to expire in July 2009. A few days ago I sent an email to Rogers advising them that I want to cancel my contract in July. I received a reply, stating that my contract expires this month of July, but I would have to contact a representative by phone to cancel my contract. I made the call, and was advised by the customer service representative that my contract does not expire until July of 2010. I was angry as I had just received an email confirming that my contract expired this month. The customer service representative transferred me to another agent, and I explained the situation to her. She checked my file and insisted that my contract did not expire for another year. I became furious, and advised that I would report this to the CRTC, as it was a scam and a fraud. I told her to check my file and she would see that I have never signed a contract which would expire in 2010. She put me on hold and came back about 5 minutes later. She then stated that I was correct, and that my contract did expire in one week. She did not apologize, or express any concern that I had been so badly misinformed. She only asked me in a casual manner if there was anything else she could do for me. I told her that I wanted my account canceled, and that was the reason for the call in the first place, and that was the issue at hand. She acted as if she knew nothing about this request, even though I had been arguing with her about it for many minutes. I believe that Rogers does this deliberately, so that some customers will believe that they were mistaken, and will accept the extra year on their contract. This is a devious, dishonest practise, and I can't believe that they can get away with this.

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fraudatrogers
, CA
Apr 27, 2011 10:02 am EDT

I just cancelled two lines with rogers costing me $900, $400 for both lines plus $100 to cancel data on one line. They robbed me for 5 years, every month they had been charging a $25 reconnection fee when my line was not even disconnected, when I called them all they could say is some service was disconnected. Makes absolute no sense. After charging me an extra $140 on a $40 phone I had been calling for 9 months to get it resolved. They hire the rudest SOB's out there. I felt hopeless and cancelled and there is no way in hell I'm paying a penny whether it ruins my credit or not.

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omegagirl
Lindsay, CA
Jul 29, 2010 7:27 am EDT

My mother-in-law just found out this week that Rogers had added a second line to her wireless account in February! They are telling her that the second line was added by her and she now has to pay a $400 cancellation fee. Funny thing is they even admitted that she has never even used this second line at all! But they refuse to rectify the situation without charging her that cancellation fee! Everyone she talked to insisted that SHE added the line and the paperwork was on her Black berry box when she got it sent directly from Rogers. But there wasn't any paperwork and she never did sign or agree to add another line! So she has spent countless hours on the phone trying to get this fixed and now she has gone to her attorney! Good for her! Maybe now they will listen when THEY get a nasty letter from him!
I was thinking of switching to Rogers... But I'm not now! No way! The more I read.. the more I see that company for what they really are... Rip off artists out to make a dishonest buck by stealing money from hardworking people! I think I'll stay with Bell after all!

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solstice
Calgary, CA
Jul 23, 2010 3:24 pm EDT

We have the same problem here we supposedly we signed a 3 year agreement when we were month to month before, by asking to change a option on the month - to month account. Now having try to cancel, rogers is charging a $300 cancellation fee, which is nuts. We never signed anything, and their statement is anything verbal is considered a contract. However a verbal contract no matter what is not binding in this country.

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Rogers_MJ
Toronto, CA
Feb 09, 2010 12:54 pm EST

Hello cplpilot,

My name is MJ from Rogers online help team.

I saw your post and I would like to look into this for you.
I've sent you a pm so you can reach me by e-mail.
As soon as I've received your e-mail, I will look into it.

Hope to hear from you soon,

MJ
@Rogers_MJ

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cplpilot
, IT
Feb 08, 2010 4:06 am EST

Hi all,
itried to cancel my contract with Rogers in April because i was starting to get worry about my job. On the phone an operator gave me a very good deal (50% discount) and i decided to wait a bit before cancelling to try out the deal.
The first bill i got was ALL wrong, the first rep i talked to was in denial but the second told me that the guy that set up my account made a mistake and then i was overcharged 420$!
In June i lost my job and then i had to move back to my country in europe and i then called Rogers to cancel the contract. They told me that when i changed my contract in April, i also signed up for 3 years and i had to pay a cancellation fee. I was never advised about the 3 years contract from the previous operator and i refused to pay! since then i got bills that got up to 1400$ all this just NOT using the phone as i am abroad!
These people have no ethic and respect for anyone!

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Kmillz89
, CA
Jan 28, 2010 7:04 pm EST

Exact same thing happened to me, what can I do?

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1:31 pm EDT
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Rogers Communications surprise charges for the services

I had called customer service for help in choosing a prepaid plan for my cellphone and my internet stick. After about 10 -15 minutes the customer service rep could not find one other than one that cost $190.00 and only offered me 20% off my roaming charges. I decided not to keep her on the line and to call back later

After a few hours I call back and the customer service rep was more knowldgeable and gave me pricing for packages for both

I was assured that the stick would not incur charges and since the price was not out of line considering the normal hotel charges for internet access I did not think $50.00 quoted was wrong.

A few days into my visit, my internet access was denied so I call Rogers and the customer service rep tells me everything is okay so I need to talk to the technical assistance person. This person could barely communicate with me in the trouble shooting. So I give up and call back later in the day when I get back to the hotel

I repeat the above and end up with the tech person again. He tells me that my access was denied due to the high charges I have racked up. I thank him and ask to go back to customer service. They inform me that I do not have any package for the stick but that $50.00 was for roaming for the cellphone. I explain that the rep who sold me the package even talk about the technical capacity of the stick and had assured me it would be enough for the week's trip. After 15 minutes she finally allows me to talk to the supervisor

As I explain my story he tells me that I did purchase the stick package but my usage was much higher so my charges were over $1, 000.00

I have been a rogers clients since the early 1990's when I got my first cell phone. I have rogers cable in my home. I have rogers for my business for telephones at one location and internet access for 5 locations and 3 cellphones with internet and text messaging access for all 3Rogers spends millions to promte themselves to us and its competitors are continually offering cheaper packages. Why can't they just spend some of that money and effort on keeping us as clients

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Rogers Communications phone bill

I had two phones with rogers and they billed me for 1900 Canadian and i didn't even use it for that much i called them and told them but they only credited 300 dollars so im like no im not paying you any thing anymore so they now filed me for a claim and want me to pay 1900 at once they wont accept no monthly payment nothing i told them i don't have 1900 dollars to pay at once they told me to get some else to pay it for me and i don't have any to help me what can i do?

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compler9999
, CA
Oct 18, 2011 11:59 pm EDT

you look like a [censored]!

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11:15 am EDT
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Rogers Communications charged twice for a phone

Were to begin...

Rogers has lost another customer.

Back in December 2008 I was charged for all my calls to my MY5. I had to sit on the phone with a Customer Service representative while I went through my entire call list and told them what the amounts were so they could reverse them. This took about an hour or so, not counting hold time.

In January 2009 I ordered the brand new Blackberry 8900 Curve over the phone, and requested to be put on a family plan with my Girlfriend. I chose to pay via credit card right away for the new phone. I received the phone along with a receipt that I had paid the $225.99. Everything was A-OK...

Until I received my next rogers bill... (isn't that how it always works?). Not only was there a charge for 199.99 for the new blackberry I ordered, My phones where not on a family plan.

They left my original phone on a "Student" plan and the 6GB data plan, and put my girlfriends phone on some random $45 plan. So I called them about this and was thrown around to different people until finally one of their reps was able to credit my account for the difference in plan price for that month. He also switched my phones to the family plan as originally requested.

What about being charged twice for that Blackberry? Well they had no record of me paying it... So I was told to fax in a copy of the receipt I received with the phone (it looked like a receipt you get from any store, as if they passed the credit card manually). So I faxed it in later that week..

A week or so goes by and I check my account... The charge was still there. So I called them back (for some reason my phone calls always get "dropped" when talking for extended periods of time). They told me to wait a few more days to see if they got the fax.

Another week goes by and I receive no call from them, so I call them back. Still nothing, In fact I'm told my Case# was closed even though it was never resolved. So i'm told to fax it yet again. This time my case# is upgraded to "super dooper priority" and I should receive a phone call "In a day or two max". Of course I never get called back.

I call them back again, this time their genius solution is to go to a Rogers store and show them the receipt I have. I arrive at the rogers store, what can they do for me? Pretty much nothing, takes about 40 min and all he can do is fax in my receipt to the same number I already did.

I called back the next day, of course they don't have the fax... I am pretty angry now, I have spent hours and hours on the phone (which constantly gets dropped and I have to call back). Now they have a new solution for me, Call my credit card company and have the charges reversed. "Rogers has an open door with the credit card companies to reverse payments" I was told. So after a lot of arguing I call Mastercard. Wow! I get to speak to an agent right away? What is this? Then I remembered I wasn't calling rogers... it was a normal company that wants people's business. They told me I couldn't "reverse" the payment because it was over 120 days, and that Rogers would have to do something on their end...

I'm going to call rogers again now...

Well the problem is still not resolved... I really want to cancel my account. I pay for two blackberries and cable internet with them, and they have been such a hassle to deal with.

I will try and post an update if this ever gets solved..

Bottom line: As long as you never have a billing issue Rogers is ok... As long as you never ever have to get something "fixed" with them it may be bearable to be a Customer, unfortunately for me I did have an issue (several) and it is unbearable.

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Robert_In_Toronto
Toronto, CA
Feb 09, 2010 9:10 am EST
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This also happend to me when I bought an Iphone. They charged me for two. We were also set up for autowithdrawl so they just helped themselves to the money. I belive that this problem took about 3months to resolve.

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Rogers Communications billing and customer service

I have had 2 phones with rogers for 3 years now. I had a 3 year contract so i was stuck with them. My bills were constantly wrong, there where number of charges for reasons even rogers staff could not explain. Now my 3 year contract expired and I was trying to cancel my contract. They where telling me becauce I added texting plan a couple of year back that my contract had 2 years added to it, which is not the case. After about 30 min of arguing they said they would cancel my contract in a yaer, and after about 20 more they ageed to cancel it on the date stated in the original agreement. In a couple of days I found out that my plan in fact was not canceled on the date it was suppost to and that they are expecting me to pay for an extra month because they have 30 day cancelation policy. When I phoned backed and argued that contract states the last day and that i do not wish to renew and they have no right to charge me for one more month (I don't even have their phone anymore). They asked me to fax them my original contract and said they will honor the agreement if it does not states 30 day cancelation policy which it doesn't. After I faxed it to them and phoned back, they claimed they did not recieve the fax and that I have to do it again.
As far as my second phone. I never went on a contrac it was support to be by monthly. I have never bought a phone from there just the SIM card. And after all this I wanted to cancel my second number and they are telling me that I still have years to go and I can;t cancel it. I have never signed a contract or resieved a phone form them, and they still would charge me 200$ in case of cancelation.
This company is really messed up. It is painfull to deal with. I would not sudgesst to anyone to get the phone with them. Just go with Sasktel or some other company awailable. Not Fido either, rogers and fido are the same thing.

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wiglebot
, CA
Apr 02, 2009 4:03 pm EDT

My Wife and My Mother in-law just went through the exact same thing. My Mother in-law would not leave the store until they honored the original signed contract and let her pay whatever it cost to get them out of her life.

My wife payed the extra 30 days and settled everything. Then We get a bill for $1.80 for something no one can describe or cancel or take payment for. The 3 rd rep said he set it up and we can pay the 1.80 in 2 days. Then we get a bill for 25$ for owing them the $1.80.

We just tore up the bill and will forever. They can't do anything. People think they need to give Rogers money because the Company says. The law is on the consumers side and Visa will tell them to screw off too.

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Rogers Communications - horrible customer service

Today I visited the Rogers Wireless website for information on voice & data plans, with the intention of setting up a new service with them. I had some questions and was initially quite pleased that there was an option to engage in live webchat with a representative. My pleasure quickly turned to extreme frustration. The chat window pops up and I'm...

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Rogers Communications rip off

My friend got one of the first generations of iPhone, when rogers started selling them, apple also had a new Firmware (in other words; new patch or program version). This was to help speed up the iPhone. Turns out, it didn't have an ON/OFF switch for data transfer. (as my friend told me)

So with no data plan and the phone was kept on network all the time, his next Rogers bill stacked up to 400$$. When he called customer services, they totally blew him off and only offered him one solution, more like a scam for all iPhone user, the solution was to sign a new 3yr contract with data services with rogers, and the 400$ bill will be wiped off of record. This is stupid, paying them 60$ and up per month just for that data plan and for a 3 yr contract.

I say every iPhone users should complain to CRTC (the mother of all phone network providers) about this ridiculous scam.

Why its a scam? Rogers stores or services did not notice their customers of the conditions or modifications of the upgrade. Nor did rogers or apple provided with an ON/OFF switch for this function. Therefore all users are being charged without notice.

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Renfrewite
Petawawa, CA
Jan 12, 2014 8:02 pm EST

Christmas 2012 my husband bought me a new wireless phone that came with a plan. Right now I am with Rogers pay as you go, but I hate the phone, so I wanted a new phone on pay as you go, since I don't use it very often. I more or less have the phone for emergencies. My husband is not very good with things like this so I told him if he was thinking of getting me this for Christmas to make sure it's pay as you go, and to make sure if I don't like that phone it's all refundable. He was assured in writing it was all refundable. He paid over $400.00 for the phone, activation fee (the phone was never activated) and over $150.00 for other service fees, to which he was told was all refundable. I got the phone and started looking over the paper work, it was not a pay as you go phone, my husband signed a contract for a plan, which I did not want at all. He told me the salesman told him any phone in the store can be used as a pay as you go phone, that was lie #1. I told him no way I want this phone with a service plan, especially since most wireless places give you the phone for free, or almost free if you sign a contract with them, and my husband was charged the full price of the phone. So we went back to the rogers store to get a full refund, only to be told they could not refund since he signed a contract. I got really upset at this point and showed him the written statement from the salesperson that it could all be refunded. They said ok then we will refund you for the price of the phone but the service charges and activation fees are not refundable, again I made a huge fuss, and told them the phone wasn't even turned on let alone activated. So they had to check this out, and of course they could not do it online thier internet was down. Can you believe that a rogers communication store and they had no internet, and all phone lines were busy? I knew we were getting the run around. So anyway after us going back and forth with them for 4 hours straight, and yes I am no kidding 4 hours, I was exhausted. They refunded the phone right there but said a check would be in the mail for the rest. I should not have agreed to this but I was so tired I did. We ended up getting a cheque for half of what my husband paid, about $75.00 short. So back on the phone I was and they pretty much said, that's all you are getting take it or leave it. Well going to court to fight over $75.00 is just dumb the court costs would be way more, so they know they have you over a barrel. I am sure they do this to everyone, because when we were in the store there were about 10 or more other people with similar problems. So this company does it on purpose just to keep your money for free. How many do you think they rip off for $75.00 or more in a year and no one fights it because of the small amount. This company is one of the worst I have seen for flat out ripping you off, and tell you to your face they are doing it. So my revenge will be to post this all over the internet, that way people will be warned to stay away from this company, if they don't have customers they will eventually fall!

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Larry
, US
Jun 24, 2009 3:56 pm EDT

I agreed to a 85$ plan for 500 Anytime minutes and 500 Weeknight weekend minutes as described by the rogers store on St. Catherine. I use up 581 minutes during the night and weekends and 300 minutes on the weekdays, and was shocked to see that the 81 minutes did not go under the anytime minutes.

There is no way I can keep track of how many minutes I used, unless I keep reseting the counter on the phone (even after paying an insane amount ) let alone checking how many W/E weeknight minutes I have used. This is a complete ripoff, never seen such pathetic plans / service in any country I have lived.

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crob000
Toronto, CA
Mar 04, 2011 11:14 am EST

They do far far worse than that.

They purposely trump bills in hopes that you do not pay. They then send it to collections and collect an insurance claim to cover their "losses" for a bill that is fraudulent.

My girlfriend reported her phone stolen and they told her they would charge 7 dollars a month just to keep the account active... yeah thats how much you are paying monthly already to keep it active... as if that makes sense. They infact did not do that and instead charged her every month for 8 months without giving her a single bill. Sent it to collections and would not discuss the matter until we paid...

They are a fraud and there are thousands of stories just like this one.

They are insurance fraudsters.

During the 1930's depression, one of the biggest factors driving the downturn was large scale fraud by banks, government and large corporations. History repeats itself.

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ROGERS-HATER
Surrey, CA
Jul 28, 2009 12:14 pm EDT

ROGERS WIRELESS is being the biggest scammer of all wireless company. They will rip you off how ever they can. I have a first generation Iphone for 2yrs and everytime I've used my phone I know that my edge data plan is not activated I've been with rogers for a few years now was loyal to them. But they decided to activate my edge network without letting me know and started charging me 3 day of internet usage and trying to force me to pay.
This company is ### and they are a shady company to deal with.

WARNING CANCEL YOUR ROGERS PLANS SWITCH PROVIDERS
if they want to rip people off LET THEM TANK.

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Rogers Communications rogers wireless contract transfer

I had a terrible rep service from Rogers in March 2009.
I am an international student and because some family issues came up, I had to leave Canada as three years contract expiry with Rogers wireless almost approaches. Luckily, I found somebody who likes to take my six-month left contract over.

As we both are busy of our own schedule, and I wanted to make sure what else we need to prepare so that we both do not have to waste our precious time by the careless mistake. So, I called Rogers service rep (actually, more than three times for triple check since I don't trust Rogers service reps that much) to ask about the preparations for the contract transfer procedures and they told me that I need to prepare for nothing but my personal information and the phone taker needs at least two pieces of ID, and if could credit card will work but not necessary.

I told this information to the phone taker to prepare before we meet up and finally, we set a place and began the transfer procedures. About half an hour long conversation with Rogers service rep, I was told that the phone taker must have a credit card in order to put a $50 security deposit into her new account. The phone taker did not have a credit card and we both both were very embarrassed by the information that the credit card must be used to put a security deposit when doing on-the-phone contract transfer.

At this point, I was little frustrated of the wrong information that I have received from Rogers services reps but still had to find a solution to transfer my contract. So, I asked the service rep if any other method can be used to put a security deposit other than credit card and the service rep told us to go visit Rogers branch and pay the security deposit by cash or debit. I apologized to the phone taker and we set an another appointment to the next day. And on the way back home, I called Rogers service once again and asked it is sure that the security deposit can be paid by cash or debit at the physical Rogers branch and she said " yes, I am very sure".

Next day morning, we went to visit Rogers branch in the mall and told them that we want the contract transfer. Here is another frustration, , , they told us that their branch does not offer the contract transfer service so that we had to move to other place which is called "Rogers Plus". " Ok, , that's fine as long as I can get this finish, , no more deal with Rogers.."

We took a C-train and arrived at another mall where "Rogers Plus" is and asked to the rep that we want to have a contract transfer and like to put a security deposit by cash or debit.

They said, "Why don't you do it on the phone?" and I said "because they do only accept credit card for the security deposit and they suggested me to go visit your branch if I want to put it either cash or debit!" Here is the best answer, "We are very sorry, but we also do not accept anything but credit card. and there is nothing we can do about it."

My anger almost came up right to my throat, but I tried my best to push it down and called Rogers customer service and talked to Billing department manager and he said " We are very sorry for you to have a wrong information, but there is nothing we can help, unless use credit card to put a security deposit.''

Don't know where to complain, so I just post it on here.

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Meru
Toronto, CA
Dec 09, 2010 7:04 pm EST
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rogers sucks

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Rogers Communications scam

Rogers has continually operated in the most underhanded methods to gain a competitive edge in the market place. They have been allowed to use public market funds to purchase entire sub-divisions where new development is being constructed. They have already taken over existing clients from all other companies prior to this. -By way of hostile take-over.

Once again Rogers has sent out another notice to all customers informing them of a rate increase. This company operates like a monopoly while our government and politicians sit back and enjoy hidden kick-backs from Rogers executives.

How on earth could they get away with being allowed to buy up all of their competitors is something I just don't understand. In being given the privilege to make these acquisitions, the government has openly allowed Rogers to charge whatever increased fees they prefer. This misuse of power is now affecting the operations and decision making abilities of the CRTC. Rogers is no longer a "company" anymore, it is the arm of the Canadian government.

Rogers has a strict policy to provide compromised service while increasing fee rates and taking over existing companies through the use of public funds.

Our national anthem is in order...

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Rogers Communications lost phone

I'd lost my phone on the way into work, work at a call center here. Didn't realize the phone had dropped off my belt at the time I was at work, most times I thought i'd left it at home like I usually did. However, on getting home, I got a message saying that someone found my BB Curve in the parking lot where I work. Great, figured they'd be able to return it to me, problem solved. How wrong I was. Called Rogers, got the line suspended for being. Called the RCMP after 2days of failed calls to contact the person who's got my BB Curve. Because of the "ONE" call that the person made to let me know he found my device. they're not able to do anything ( nor willing to either IMHO). RCMP tells me that rogers has to locate the phone via GPS locator, Rogers tells me that the RCMP have to locate it. i'm stuck in the middle, 8mo or so into a 3yr contract and no one willing to help get my BB Curve back. the # that came up on Caller ID won't answer, and the times they do, they say they'll pass on the message to the guy that found my device. all to no avail. my recommendation, if ya don't use data, go prepaid, go Virgin. or if you use data, don't go Rogers. wait till there's more GSM providers, or find that one has more data usage than Rogers. Especially if they offer data only plans.

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RachG72
, US
Dec 23, 2009 10:49 am EST

This is an ongoing story. Rogers promised me one account and then didn't deliver. Every month, my bill is about double what it should be. Every month, I have to spend at least an hour on the phone re-telling the story, and then finally someone with a modicum of customer service steps in to put things right - at least until the next month's billing when the story starts all over again.

These problems are in addition to the technical support issues (the phone didn't work, couldn't port the number, security codes weren't burnt into the phone) and the hours spent trying to re-explain this to the latest customer support rep.

Then yesterday: "We'll have a supervisor call you in 2 - 4 hours. Guaranteed" Guess what: it's over a day later and no supervisor call.

As of today - still no resolution.

Most of the people I've dealt with have been nice, but relatively useless.

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VanBubba
, US
Aug 05, 2010 3:07 pm EDT

Rogers is such a poor excuse for a company I don't know how they stay in business. Customer service *** and all the robot staff sing the same crap. You have no other recourse except to shut up and take rheir crap, poor service, dropped calls, lost or wrong billing info and nobody takes responsibility, not to mention their corporate or senior management will not speak to customers. The example I have is that I was late in payments but I called and made a schedule with them. It was my fault that I let my teenager run up the bill, money was tight. Rogers agreed to the terms, however they still continually called and harassed me for payment. When I said there was a schedule in place they would hang up. This continued for months, sometimes 2-3 phone calls within a couple of hours. Nobody at Rogers could stop their system from calling. They blamed their dialer, nobody from management could deal with this issue. Finally got caught up, yet one day late on the account and the calls started again and continued for three more months. You can complain, file with consumer groups but nothing gets done. We need a means to get rid of these parasites...Also Rogers also owns FIDO, but that is a secret for those pissed at Rogers think they get away from them and go to Fido. Wrong they have you there too. Same with Telus, they own KOODO. If they are such great companies why do they hide under different names? I guess Bell is our only hope, but they ar eprobably owed by both Rogers and Telus...!

Stay away from Rogers, they are the worst or the worst...=(

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STEPHANIE
,
May 01, 2008 3:43 pm EDT

Don't buy from rogers!
I purchased a rogers wireless phone at christmas and signed up for what I considered an appropriate package. The package was suppose to include 2500 sent text message each month. The package the representative signed me up for though, does not include this, I don't believe this was a mistake on their part. On my latest bill there is charges for $132 for text messages which are suppose to be included in the package I signed up for.in taking to rogers, they will not refund the charges saying I need to contact the store where I purchased the phone. The store says I need to deal with rogers. Every month I have to call rogers and deal with extra charges on the bill that are not part of the package that I did not sign up for and did not use. I find this company very difficult to deal with and I would not recommend anyone purchase any product from rogers. I will be canceling my phone with them as soon as possible.in my opinion, they are nothing more than corporate thieves. Don't buy from rogers!

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Alimande
, US
Feb 10, 2012 8:06 pm EST

Rogers has the most rudest customer service in this world. Or at least amid the companies that i dealt with regarding any customer service. I talked to them regarding my invoice for the month. They gave me a 50 bonus mins just to shut my mouth. When i asked the chick agent to put me on with the manager, she hanged the phone up on me. Now If i go back and inquire about our conversation, because they always say that your call has been recorded for customer quality purposes. So if i ask for that day's conversation, then someone should tell me that, who gave them the right to hang the phone up on customers and not letting me talk with the manager. So after calling 10 times, they re-directed me to the customer relation department because i asked them if i can change my 50 bonus minutes to long distance minutes. The chick behind the desk at customer relation department tells me that in order for them to make the changes, they have to extend my contract by at least 6 months because she is telling me that nothing is for free. So my question is after being with Rogers for 6 years, they treat me like that. I want someone to do something about these big anomalies ripping us off everyday.

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H Anne W
Vancouver, CA
Jan 06, 2011 10:23 pm EST

I have had my new phone service from Rogers Wireless turned off twice now. Today was the most recent. After having a long converstaoin yesterday with them when I was informed that I was under $100 owed by Feb 14, I tired to make a call today and learned that the service had been turned off. When I called Rogers they told me my bill was over $200. No one could explain to me how I could have had a conversation less than 24 hours before about my bill being fine and now I was without service. This type of communication is awful and puts the consumer at risk. There is no way for me to track (as seemingly there is no way for them to track) the minutes of usage. And in the end it is hurting my credit rating. When I asked if I could talk to a manager, I was told they would tell me the same thing, which was nothing but that I had to pay a minimum amount if I wanted my service restored. What can I do to save my credit and stop from being pushed up against a wall without any idea that the truck is coming?

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Trevor
, US
Mar 09, 2009 2:51 pm EDT

Even though this is not my bill this still makes me really angry, my mother had purchased 2 cellphones one for my father and one for herself, my dad and mother decide to try them out, only used them for 10 minutes and after that they didn't work at all period! My mother had me take them back to get our refund back from the store with the reciept and all the forms attached to it, they wouldn't accept them back, so I went back home feeling like an idiot. So my mother decides to phone them and get them disconnect us and they told us they were going to charge us a 1000 dollars for a disconnection fee, and after that was said my mother hung up the phone. We're not familiar with Rogers because we're with Telus, I've been apart of telus for 3 years now, and no problems, they actually work with you and are super friendly!

Just today we recieved a letter from vancouver collection agency stating that we owe 1700 hundred dollars! for phones that we're never used, we don't even have them any more, where the heck do they crunch that kind of numbers?! I say let them take us to court.

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RoaminMad
Calgary, CA
Sep 26, 2012 4:31 pm EDT
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I was recently travelling in the US for business. I had subscribed to what I thought was a complete package for services while travelling. I recently returned and received a bill for $660, which $502 was for US data usage.

I contacted customer service to better understand why I had been charged such an exorbitant amount when I had subscribed to a service for coverage. I was told that the service I subscribed to did not include data, and that a message should have come through advising me to add an additional service. I do not recall ever receiving such a message. Nonetheless, this message should be sent more than once to ensure users are well aware of any charges being billed to them. I obviously subscribed to a service to avoid such problems to begin with or would not have used my phone at all.

When I spoke with the agent, I was offered a 30% discount and $10/MTH off my bill for the next year. I was not happy enough with this because I thought I had subscribed to a service that should have covered me, and was not well informed as to the additional charges I would be billed for. I requested to speak with management and was told I would be called back within 48hrs because of the iPhone release.

When the manager, Renee returned my call she spoke in a tone that was very tired as if she couldn’t be bothered to listen to my complaint. She told me to hold, and then came back to me with a $50 discount off the bill for my long-time customer service appreciation.

I assume that the previous offer would have been documented or recorded on the call as your services do on every other occasion. I was completely insulted that she would neither have read the file to see what had been offered previously, nor bothered to hear my response. I was interrupted while speaking and was told that this was all she was willing to do. When I asked if she was a manager and whether she had read the file she became offended that I should inquire such things from her. I explained that I had already been offered more assistance with my charges from someone she was to be a superior of.

I have used services with Rogers since they were Cantel, before the merger with AT&T, and my phone line has been registered with Rogers since 2017. I have never raised complaints about all my dropped calls or text messages that constantly disappear between my friends on countless occasions, and I pay my bills, despite all the people I know that obtain free phones or services because they complain all the time.

When I told Renee that I wanted to cancel my service she simply said fine, and that I would have to pay my bills no matter what including the end of my service contract charge. The phone then dropped the call (while I was sitting at my desk in the office next to a window in downtown Calgary). I then received a voicemail (but without a call in beforehand) instructing me to contact Rogers with the reference number to continue with the cancellation of my service from Renee.

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Dash
,
Oct 15, 2008 5:37 pm EDT

While I was out of the country my cellphone/cable/internet/home phone company attached someone to my account without my permission. They billed me for this as well. When I noticed they said they fixed it but did not. They would not let me make account changes to my account without permission from the stranger.

What is worse was they sent the stanger my calling records and gave them my personal information. Not only that but also told the stranger to call me to fix it. When I called them to fix it they told me I was wrong and that he did not have my information, but he gave me my info back so that was a lie. And they said sorry we cant change the past about the phone records.

Now I get the run around from them when it comes to trying to fix things.

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disappointed in Rogers
Salmon Arm, CA
May 14, 2009 3:55 pm EDT

My son, who is now unemployed, incurred a high cell-phone bill due to numerous text messages that he did not have a plan for. Astronomical charges that you don't know about until it is too late! However, even though he did not have text messaging as part of his plan, it allowed him to do so, anyway!
We are now trying to settle the account and he would be able to make payments towards his outstanding bill, however, they won't close the account until his outstanding balance is paid. They will continue to bill him for monthly service, even though he is not using this phone any longer. The monthly service fee is more than he can afford to pay against his balance. Do the math. He will owe more every month, even though he is trying to pay it off! I am very disappointed in this company. It looks like true customer service is quite low on their priority list and the only important thing for them is the bottom line at their customer's expense. Literally! I would never recommend Rogers to anyone and will be closing my own account with them as soon as my current contract runs out! A big BOO to you, Rogers!

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annoyed2008
Ottawa, CA
Dec 21, 2008 7:41 pm EST

I recently decided to switch from a home phone to a cell phone, seeing how I was never at home and was always having to have people leave messages and then call them back and hope we don't end up playing voicemail tag. So I called Rogers' cancellation department and said I wanted to cancel my home phone so that I could purchase a cell phone from another company that had a nice plan at the time. So the man I was talking too said he worked in retention and could give me a very nice plan for a good price. I told him I required long distance and he offered to give me 1000 long distance minutes for 5$/month. I could not resist and told him to sign me up for it.

Fast forward two months from then, I received my bill this month and it was 50$ over what I expected it to be. I had been charged for all my long distance calls. I called them and the woman I was talking to said there was no long distance plan on my account and that they had no records of someone ever giving me that feature since apparently my plan did not have the requirements for the 1000 minutes for 5$. She also told me that she could not credit my account for the long distance minutes used.

I asked to speak to a supervisor and I was told that there were no supervisors on that day and I would have to call back after the holidays since they were understaffed. I got frustrated and hung up on the woman before I lost my cool.

All that to say that I am now stuck with a 3 year plan that was not what I agreed upon when I signed up for it.

Thanks alot Rogers, 50$ less towards christmas gifts so I can fill your pockets with money you don't deserve.

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Rogers Communications customer service 'white liars'

I wanted to order setanta sports to watch soccer. I made it clear that I was visiting my parents house for the holidays and that I live in england. The rogers representative told me it was $14.99. I understood this as meaning for the month. What I found out later was that there is a minimum of a four-month contract. It was obvious to the rep that I was visiting and only was interested in watching a few games. I consider it lying for him not to inform me about the four-month commitment.
Shame on you rogers..

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nothappywithrogers
Newcastle, CA
Feb 02, 2009 5:33 pm EST

Rogers is horrible, when we first moved into our house they charged us an addtional 350 dollars by accident...yes they did correct this but now years later, I just had a credit report done and it's showing 340 dollars owing to Rogers that is apparently from [protected] time frame. I'm sure Rogers was paid, so far I've called them, as well as the collection agency they placed the claim with along with my bank etc...and Rogers can't tell me what I owe this money for. I have now called Rogers about 5 or 6 times asking to speak with a Supervisor and requesting to know what I supposedly owe this money for but NO ONE has gotten back to me. The collection agency is of course advising that I pay...they don't seem to understand why would you pay a bill that you're sure you've already paid. If Rogers can only produce a copy of my bill that I supposedly owe for I could go back in my bank records and confirm that it was paid. Why are they so difficult to deal with, are we not the customers the ones that ultimatley pay their salary?

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11:37 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Rogers Communications wrongful billing

Company refused to stop the service (cable) even after I called many times. The bills keep comming and now I'm threatend me with a collection agency.
Here is a copy of my email exchange with Rogers

Sir,
It looks like there is a bad case misscomunication . I asked many time Apr, June, Oct to stop my subscription to cable. But for some reason your employee, refused to do that. So from the position that Rogers own me money I end up me owning Rogers some $120, for a service I did not asked or used. I do not understand I am liable for something wich is not my fault. Regarding your phone number([protected]), I tryed a few of time, without talking to somebody alive after half an hour of wait.
Again I notify Rogers many time to interrupt the service, and is not my fault that your employee failed to do that, so I see no reason to pay for a service I did not asked for.

Regards,
Alex

PS Merry Xmas

--------------------------------------------------------------------------------
From: Rogers Cable Customer Service
To: alex costin
Sent: Friday, December 19, 2008 7:29:20 AM
Subject: Re: Your Rogers Cable Technical Support Inquiry (KMM55491459I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com. Customer Service is
very important to Rogers Communications. We continually strive to exceed
our customers' expectations. The Email Team "Ecare" would like to
acknowledge and apologize that we did not meet your expectations of
receiving a response within 24 hours. We apologize for any inconvenience
we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you cancelled this
account at the end of April, but you are still receiving invoices.

When we look into this, we see that this account was on Travellers
Ticket option from April to June 2008. This option is similar to a
seasonal suspension for your services, while you travel. We also see
that you called in in June and it was explained to you at that time that
the account had not been cancelled. At that time, you chose to
downgrade your services to basic analogue. You called in again in
October, and once again it was explained that the account has not been
cancelled.

Presently this is an active account that is entering a Pending
Disconnect stage due to non-payment. If this happens, you will still be
responsible for any money owed. If a payment is not made, then
eventually the account will be sent to a collection agency and this will
affect your credit rating.

We suggest that you contact contact Wireless Accounts Receivable toll
free in Canada at [protected] from a landline or *567 from your
wireless between the hours of Monday to Friday from 7AM to Midnight and
Saturday from 8AM to 9PM EST to create a Promise to Pay to avoid the
above mentioned scenario.

For your security and to ensure the confidentiality of all customer
accounts, we are unable to complete disconnection requests via e-mail.
We kindly ask that the account holder contact our customer care center
by phone at your convenience. You may contact our Wireless Customer
Relations department toll free from a landline at [protected] or by
dialing *611 from your wireless phone. Our Hours of Operations are
Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.

Please note we do require 30 days notice for cancellation and we are
unable to disconnect accounts that have been disconnected due to
non-payment.

We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com. You are a valued
customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number [protected]

Regards,
Karen W Rogers Online Customer Support http://www.rogers.com

Original Message Follows: ------------------------
BD 23/03/48
Pin# no idea. Maybe some other questions.
Call me on 4167330652H or 4166975573C
Alex

From: Rogers Cable Customer Service
To: [protected]@yahoo.ca
Sent: Wednesday, December 17, 2008 2:34:12 PM
Subject: Re: Your Rogers Cable Technical Support Inquiry
(KMM55453168I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team

"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you are billed for
services which you have disconnected.

Please send us your Date of Birth plus any password that you may have
personally attached to this account, for verification and security
purposes. If there is a 4 digit PIN number on this account, we shall
need that as well.

Once we have the necessary verification information, we can then address

this.

We are pleased to have been able to address your inquiry. For additional

information please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number [protected]

Regards,
Karen W
Rogers Online Customer Support
http://www.rogers.com

Original Message Follows:
------------------------
*** Your Rogers Cable Technical Support Inquiry ***

Account Number --> [protected]

Name --> Alex Costin

Email --> [protected]@yahoo.ca

Address 1 --> 61 Santa Barbara Rd

Address 2 --> Toronto

Postal Code --> M2N 2C3

Subject --> Your Rogers Cable Technical Support Inquiry

Comments --> I called back in end of April and I asked to have the
service
disconnected. The bills keep coming, even I called at least 3 times,
repeating my request. Nobody is using the service, and I do not intend
to
pay for something I do not use. Please stop the service and stop billing

me for a service I do not use from April, and I do not intend to use.
If
you have any question please call me on [protected]
Thanks
Alex

Yahoo! Canada Toolbar : Search from anywhere on the web and
bookmark your favourite sites. Download it now!

--------------------------------------------------------------------------------

Yahoo! Canada Toolbar : Search from anywhere on the web and bookmark your favourite sites. Download it now!

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brad conlan
London, CA
Jul 10, 2015 12:37 pm EDT

hi there, i recently had rogers come out and install cable to my home at 1478 highbury ave n5y5n6. the man that ran my new line to the house said that someone would be here in a couple of weeks to bury the cable line, but a couple of month's have gone by now and my cable line is still laying on the ground and in the air.i would appreciate it if someone from rodgers would get back here and bury the line before someone runs it over with the lawnmower, this may not be an important issue for you, but it is for me, so once again my name is brad conlan my address is 1478 highbury ave north, london, ont. n5y5n6, my phone number is [protected]. i would really appreciate this getting handled before my cable line get's destroyed by the lawnmower thank-you. my account number is 232-[protected]

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phyllis r bishop
, CA
Oct 22, 2013 7:51 am EDT

i received a very annoying phone call early this morning before i was out of bed from a lady with a foreign accent. She tells me there is something wrong with my computer, i get out of bed, turn on my computer and tell her it's working fine, she went o atirade very harassingly till i hung up. Was this a legitimate call?

Rogers Communications In-depth Review

Business Overview: Rogers Communications was founded in 1960 and has since expanded to become one of the largest communication and media companies in Canada. They provide a robust catalog of services including wireless communications, cable television, telephone, and Internet connectivity. Despite a competitive industry, Rogers Communications has maintained a strong foothold due to its comprehensive services and widespread recognition.

Quality of Service: In terms of speed and efficiency, Rogers Communications brings high-speed internet and effective wireless coverage. However, like any ISP, they do experience periodic network downtimes. The company’s customer service can be a mixed bag, with some customers noting exceptional support, whilst others face longer waiting times. Their commitment to support and maintenance is commendable, with regular updates to hardware and software in a bid to improve customer experience.

Product Offering: Rogers bundles a range of services — TV, internet, home phone, and wireless — with flexible options to accommodate various user needs. They have consistently embraced and executed technological advancements, including 5G, which has further elevated their service quality. User experience is generally good, though comfort levels can vary per specific products or services.

Pricing: Rogers Communications offers competitive pricing matching the industry standards, though they may appear expensive for basic packages. Comparing with competitors, prices are in a similar roundup, although the specific features in each package may vary. Rogers often provides promotions and discounts, especially for bundled services or long-term contracts, which can enhance their value for money.

Network Coverage: With a strong regional presence in Canada, Rogers Communications dominates in many areas with its superior network quality and reliability. Continually updating their technology ensures customers almost always have the latest in advancements, including the growing reach of their 5G network.

Customer Support: Rogers Communications offers several modes of communication, including telephone, chat, and social media for customer support. While there are periods of high-volume which can lead to longer waiting times, most customers find their issues resolved effectively. 

Corporate Responsibility: Rogers Communications has shown commitment towards reducing its environmental impact and actively participates in numerous community-related initiatives. The company also places a high priority on ethical practices, including a strong stand on data privacy and consumer rights.

Online Presence: The Rogers website is informative and user-friendly, providing a hassle-free way for customers to access and manage their accounts. Their mobile application equally offers a seamless user experience. Their social media platforms are actively used for customer support, updates, and promotions.

Company Culture: Rogers Communications ranks well with employee satisfaction, offering competitive benefits and fostering a growth-oriented environment. They promote diversity and inclusion, making it a forward-thinking entity in the corporate world.

Final Verdict: Rogers Communications offers solid coverage and an expansive suite of services with state-of-the-art tech, although their services might be costly for some. While improvements could be made in customer service, they generally handle issues effectively. Their online platforms are easy to navigate and they maintain a high standard of corporate responsibility. The company's future seems promising with continued expansion and investment in new technology.

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