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Rogers / a credit promised on my new device bought

1 Edmonton, Alberta, Canada Review updated:
Contact information:

I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mishita this morning i was told i would have to physically go and meet the store agent who promised me as they dont see any notes
I told them i am out of country for my wedding and not coming back until feb, Mishita was not able to help me and i really felt disappointed and regret on why i signed up again for another 2 years
I already paid the full amount upfront for this phone . Even the billing was confusing and agent was not really able to explain. No hopes if i will get my money back which i paid for buying a open box phone. VERY FRUSTRATING!!

R1
Jan 5, 2018
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Comments

  • Ro
      12th of Jan, 2018
    0 Votes

    Hi R 1991,

    I'm very sorry to hear of your frustrating experience, especially as you are out of the country.

    Please reach out to us via Facebook Messenger or on Twitter @RogersHelps and we can investigate further.

    Kind regards,
    Shaun

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