Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website


Posted: Jan 5, 2018 by    

a credit promised on my new device bought

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Edmonton, Alberta
I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mishita this morning i was told i would have to physically go and meet the store agent who promised me as they dont see any notes
I told them i am out of country for my wedding and not coming back until feb, Mishita was not able to help me and i really felt disappointed and regret on why i signed up again for another 2 years
I already paid the full amount upfront for this phone . Even the billing was confusing and agent was not really able to explain. No hopes if i will get my money back which i paid for buying a open box phone. VERY FRUSTRATING!!
Complaint comments Comments (1)    Updated: Complaint country Canada Complaint category Mobile & Cell Phones


Sort by: Date | Rating
N  12th of Jan, 2018 by    0 Votes
Hi R 1991,

I'm very sorry to hear of your frustrating experience, especially as you are out of the country.

Please reach out to us via Facebook Messenger or on Twitter @RogersHelps and we can investigate further.

Kind regards,

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Rogers Logo Rogers
Customer Care Service
7071 Bayers Road, Suite 4001
Nova Scotia
Canada - B3L2C2
+1 902 493 7106
+1 902 454 5393
View Full Information
Contact Us

Reply to