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Rogers

Posted: Jan 5, 2018 by    

a credit promised on my new device bought

Complaint Rating:  0 % with 1 votes
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Contact information:
Edmonton, Alberta
Canada
rogers.com
I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mishita this morning i was told i would have to physically go and meet the store agent who promised me as they dont see any notes
I told them i am out of country for my wedding and not coming back until feb, Mishita was not able to help me and i really felt disappointed and regret on why i signed up again for another 2 years
I already paid the full amount upfront for this phone . Even the billing was confusing and agent was not really able to explain. No hopes if i will get my money back which i paid for buying a open box phone. VERY FRUSTRATING!!
Complaint comments Comments (1)    Updated: Complaint country Canada Complaint category Mobile & Cell Phones

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N  12th of Jan, 2018 by    0 Votes
Hi R 1991,

I'm very sorry to hear of your frustrating experience, especially as you are out of the country.

Please reach out to us via Facebook Messenger or on Twitter @RogersHelps and we can investigate further.

Kind regards,
Shaun

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